Reviews indicate a common pattern: many customers find Wowcher easy to use and good for inexpensive deals and local experiences, while a noticeable minority report problems with fulfilment, voucher redemption and refunds. If you plan to buy, check the specific merchant’s redemption and delivery terms, read recent merchant feedback and keep purchase documentation. For higher-value purchases, consider using a payment method that offers buyer protection and verify merchant contactability first. Where issues arise, escalate promptly through the merchant, Wowcher support and, if needed, your payment provider.
Examples from available reviews (Sep 2025 – Feb 2026).
Bought a phone voucher months ago, not received and no replies.
“Not received yet contact seller no reply, contact Wowcher no reply.”
Order charged but not processed and Wowcher refused refund.
“they told me they wouldn’t refund me even though it was a technical issue.”
Browsing and payment systems are easy to use and comprehensive.
“Easy to use browsing and payment system.”
Good value with excellent clean facilities and friendly staff.
“Great value for money”
Users report both polite, helpful staff and recurring problems: several complaints describe non-delivery, failed orders and disputed refunds.
Many reviewers praise low prices and perceived good value; others report extra costs, charged-but-undelivered items or misleading advertising.
Most reviewers find browsing, buying and voucher redemption quick and user-friendly; a minority report confusion or checkout issues.
Few reviews address product quality: some praise venue conditions and facilities, while a small number call items cheap or not as described.
Frequent complaints describe slow or absent replies from sellers or Wowcher; several customers note helpful WhatsApp support or polite staff in other cases.
Overall impressions are split: many users report smooth, positive purchases, but a measurable minority report serious fulfilment and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (14) · Quotes shortened · As of: February 2026
Paid for a bed weeks ago but it hasn't arrived and no help.
“still no bed no email to even say it’s coming”
Voucher redemption rules were unclear and they refused to help.
“At no point during checkout was it made explicitly clear”
Consistently offers good deals and is easy to use.
“Always good deals and easy to use”
Enables purchases at a fraction of usual price and recommended.
“I am able to do things at a fraction of the price.”
Process is simple and always easy to use.
“easy to do always”
Service was excellent but QR code scanning was awkward.
“little awkward having to scan QR CODE THOUGH”
Wide selection available at prices reviewer loves.
“at a price you love”
Voucher redemption deadline unclear; items not delivered and no refund.
“Items haven’t arrived and they’ve taken my money!”
Wrong booking date led to credit not refund and Wowcher holds £302.
“Wowcher are currently holding £302 of my money and l have nothing”
There was no tracking information provided for the order.
“No tracking information”
Claims of auto-redeem policy preventing cancellations or refunds.
“You purchase is set to auto-redeem without your consent”
Order not delivered after months and no effective customer contact.
“It has been almost 2 months and the product never arrived.”
Jacket order delayed, out of stock, and refund process uncertain.
“I RECEIVE AN EMAIL 4 WEEKS LATER SAYING IT IS OUT OF STOCK!!!!!!”
Mystery holiday was unclear, required extra payments, and poor options.
“This is not a draw for a holiday but a third party attempting to book cheapest flights and hotels”
Got a very good deal from Wowcher.
“I got such a good deal from Wowcher!”
Mattresses not delivered and merchant unresponsive; no refund.
“no delivery and wocher say contact merchant but no reply”
Customer service was unhelpful and uninterested.
“Terrible experience customer service not interested.”
Received voucher with wrong validity dates and poor customer service.
“Purchased a voucher which was delivered out of date.”
Website is easy to use and offers amazing deals.
“Easy to use website with amazing offers available !”
Voucher couldn't be found and WhatsApp support stopped responding.
“just says sorry can't find that deal”
Voucher cancelled and refund placed in wallet despite request for bank refund.
“refunded the money to my wallet . I didn’t want the funds in the wallet”
Platform is really easy to use with a simple process.
“Really easy to use, simple process.”
Enjoyed stay at the Radisson in Durham; always pleasant.
“It's always a pleasant stay”
Offers include great deals and discounts.
“Great deals and discounts”
Received broken perfume set and merchant never responded for refund.
“I’m left with broken perfume and no refund.”
Great short-break deals and voucher codes make savings better.
“great deals on short breaks, especially using a voucher code”
Generally provides good service and helps with refunds via retailers.
“Generally good service and helpful in support of refunds”
Service is quick and easy to manage.
“Quick service and easy to manage”
Was able to change their gift without any issues.
“Changed our gift with no issues”
New customer impressed by great deals for a birthday break.
“I am really impressed with the deals I secured for my mum’s birthday present!”
Site is generally good but sometimes prevents adding items to basket.
“Good but some times unable to add items to basket.”
Reviewer praises fudge boxes as fab and suitable for gifts.
“really fab and great for gifts!”
Reviewer was pleased to book a break in a lovely location for St Patricks Day.
“Really pleased to be able to book break in such a lovely location for St Patricks Day.”
Overall very good but difficult to use without a mobile.
“very good but a little difficult to use if don't have a mobile.”
Buying and redeeming was quick and easy.
“quick and easy to buy and redeem”
Purchase was quick and easy but phones have not arrived.
“It was quick and easy Ive not received the phones yet”
Bought a phone voucher months ago, not received and no replies.
“Not received yet contact seller no reply, contact Wowcher no reply.”
Found desired product easily and at a better price than competitors.
“Easy to shop for the product I wanted”
Offers are fun and provide many choices.
“Great fun and many choices”
Service was quick, easy and good value.
“Quick an easy and good value”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wowcher is a UK-based online marketplace that lists time-limited discounted vouchers and deals for products, services, days out and short breaks. Customers buy vouchers through the Wowcher website or app and then redeem them directly with the listing merchant; fulfilment, delivery and refunds are typically handled by those merchants. People researching Wowcher commonly check merchant reputations, delivery terms, voucher redemption instructions and available customer-support channels before purchasing.