Reviews Analysed
20
We Collect & Analyse Reviews
Wowcher
Experiences & Reviews
Wowcher is a UK-based online marketplace that lists time-limited discounted vouchers and deals for products, services, days out and short breaks. Customers buy vouchers through the Wowcher website or app and then redeem them directly with the listing merchant; fulfilment, delivery and refunds are typically handled by those merchants. People researching Wowcher commonly check merchant reputations, delivery terms, voucher redemption instructions and available customer-support channels before purchasing.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Users report both polite, helpful staff and recurring problems: several complaints describe non-delivery, failed orders and disputed refunds.
Share
Mixed
14%
💰
Value for money
Many reviewers praise low prices and perceived good value; others report extra costs, charged-but-undelivered items or misleading advertising.
Share
Mixed
16%
⚡
User experience
Most reviewers find browsing, buying and voucher redemption quick and user-friendly; a minority report confusion or checkout issues.
Share
Strong
25%
🔧
Product quality
Few reviews address product quality: some praise venue conditions and facilities, while a small number call items cheap or not as described.
Share
Mixed
3%
📞
Communication
Frequent complaints describe slow or absent replies from sellers or Wowcher; several customers note helpful WhatsApp support or polite staff in other cases.
Share
Weak
14%
⭐
Overall experience
Overall impressions are split: many users report smooth, positive purchases, but a measurable minority report serious fulfilment and refund problems.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Worst service
"Worst service. Bought mobile on 7/9/2025 and redeemed voucher on 10/9/2025 with delivery date of 22/9/2025. Not received yet conta..."
Mr. avinash vimal jain
Trustpilot
Sep 30, 2025
Featured for: Delivery failure and no reply
I ordered an item
"I ordered an item, redeemed the voucher and paid for shipping. They then told me that my order had never gone through even though I’d been charged for..."
Jess
Trustpilot
Sep 30, 2025
Featured for: Charged, order not processed
Get What You Want At The Cheapest Price!!
"Easy to use browsing and payment system. Type in what you want to loo..."
Graham Todd
Trustpilot
Sep 30, 2025
Featured for: Clear browsing and payment praise
Great value for money
"Great value for money, swimming pool lovely and warm, jacuzzi was amazing, sauna and steam..."
T W
Trustpilot
Sep 30, 2025
Featured for: Positive value and venue facilities
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
A
Amy Helstrip
trustpilot.com
Sep 30, 2025
Simple process
quick and easy t...
G
Georgina charley Kray
trustpilot.com
Sep 30, 2025
It was quick and easy
It was quick and easy Ive...
M
Mr. avinash vimal jain
trustpilot.com
Sep 30, 2025
Worst service
Worst service. Bought mobile on 7/9/2025 and redeemed voucher on 10/9/2025 with delivery date of 22/9/2025. Not received yet conta...
p
paul bowen
trustpilot.com
Sep 30, 2025
Men's Coat.
Easy to shop for the product I wanted and at a great price in compar...
L
Leanne
trustpilot.com
Sep 30, 2025
Great fun and many choices
...
H
Helen Russell
trustpilot.com
Sep 30, 2025
Quick an easy and good value
...
J
Jess
trustpilot.com
Sep 30, 2025
I ordered an item
I ordered an item, redeemed the voucher and paid for shipping. They then told me that my order had never gone through even though I’d been charged for...
t
tony downie
trustpilot.com
Sep 30, 2025
Ordered a cheap mystery box just to see…
Ordered a cheap mystery box just to see if it was a con. Yip it w...
D
Debz
trustpilot.com
Sep 30, 2025
Good experience
Found it quite easy to get round the app, find what I was...
N
Nicola
trustpilot.com
Sep 30, 2025
Extremely polite friendly service so…
Extremely polite friendly service so we...
M
Mark Chadwick
trustpilot.com
Sep 30, 2025
Just brilliant.
Just brilliant. I've bought a few items this week & price wise it's unbeatable id say. Pi...
T
T W
trustpilot.com
Sep 30, 2025
Great value for money
Great value for money, swimming pool lovely and warm, jacuzzi was amazing, sauna and steam...
e
eleanor
trustpilot.com
Sep 30, 2025
Had a few problems but all sorted out…
Had a few problems but...
c
customer
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS - ATROCIOUS THIEVES
I purchased 5 Ren Moisturisers at £99.95 plus £3.99 delivery order number I50160087 went on to Atco to redeem the vouchers and copied & pasted the vou...
B
Brendy Ann
trustpilot.com
Sep 30, 2025
Works with fraudulent merchants such as…
Works with fraudulent merchants such as Travelodeal. Very unpleasant experience as there are additional cost...
R
Rob
trustpilot.com
Sep 30, 2025
Little confusing on how to complete an…
Little confusing on how to complete an order. When i contacted Wowcher via their Wh...
M
Mrs C Gill
trustpilot.com
Sep 30, 2025
It’s so easy to find a good deal on…
It’s so easy to find a good deal on wowcher and the buying vo...
G
Graham Todd
trustpilot.com
Sep 30, 2025
Get What You Want At The Cheapest Price!!
Easy to use browsing and payment system. Type in what you want to loo...
c
customer Karen Peach
trustpilot.com
Sep 30, 2025
Aways book things on wowcher theÿ are…
Aways book things on wowcher theÿ are brilliant and chea...
G
Geraldine Anderson
trustpilot.com
Sep 30, 2025
Absolute rubbish
Absolute rubbish! Not what it used to be. Cheap rubbish and advertising is misleading!...
Conclusion
Reviews indicate a common pattern: many customers find Wowcher easy to use and good for inexpensive deals and local experiences, while a noticeable minority report problems with fulfilment, voucher redemption and refunds. If you plan to buy, check the specific merchant’s redemption and delivery terms, read recent merchant feedback and keep purchase documentation. For higher-value purchases, consider using a payment method that offers buyer protection and verify merchant contactability first. Where issues arise, escalate promptly through the merchant, Wowcher support and, if needed, your payment provider.