Reviews Analysed
21
We Collect & Analyse Reviews
Verisure
Experiences & Reviews
Verisure is a private security company that supplies monitored alarm systems and related smart‑home security devices. The company typically provides professional installation, ongoing technical support and subscription monitoring from control centres. Consumers commonly find Verisure when researching monitored alarms, installers and 24/7 response services in several European markets.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
14d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviews describe prompt, professional field engineers, clear explanations and efficient fault resolution; one review raises concerns about sales conduct.
Share
Strong
26%
💰
Value for money
Very few reviews comment on price; the single mention describes the service as somewhat pricey and prompted refusal to subscribe.
Share
Mixed
1%
⚡
User experience
Customers report straightforward installs, helpful demonstrations, polite engineers and clear guidance, contributing to ease of use and confidence.
Share
Strong
22%
🔧
Product quality
Reports highlight product reliability (battery backup, sensors, automatic arming) and timely updates; one review raises privacy/access concerns.
Share
Strong
11%
📞
Communication
Many reviews note good communication—call‑ahead, appointment timing and outage notifications—while one cites unwanted repeated sales calls.
Share
Strong
15%
⭐
Overall experience
Overall impressions are largely positive: customers feel safer, recommend engineers and report quick support, with an isolated negative experience noted.
Share
Strong
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Security alarm
"
Last week, I enquired about purchasing the security system.
To acquire an online quote, I had to allow a stranger into my home.
The salesman was applying every tactic in the book, all while maintaining a non-pressuring demeanour.
It seemed obvious at first.
However, I was polite and said I'd take it into account.
After that, I received a call from him, informing me that I was unable to pay for the service, which was somewhat pricey.
When you sign up for the service, someone else has access to your cameras and can view your home at any time they like.
Today, at least seven calls have been made to my phone, not one, not two, not even three.
Two times I've told them that I'm not interested and that they should remove me from their contact list.
The entire band of outlaws.
When the service seems like something out of a dystopian science fiction film, I'm not sure I can trust them with my safety.
If you have a small to medium-sized firm, this appears to be the best option.
"
Dante KL
Collected.reviews
Dec 08, 2021
Featured for: Negative: sales, calls, privacy
Kirk from Verisure did a home visit and…
"Kirk from Verisure did a home visit and he explained everything to me. I only bought what i needed and he was very very..."
Nikki
External Source
Oct 02, 2025
Featured for: Positive: clear explanation, installation
Power cut, alarm had battery backup…
"Had an email when we had a power outage, b..."
Brian Cleverly
External Source
Oct 02, 2025
Featured for: Product reliability: battery backup
“Outstanding Service from Verisure Field Engineer”
"We had the pleasure of having Dean Lloyd (Field Engineer, Verisure) visit Ar-Raqib to check and update our security systems. From the moment he arrive..."
customer
External Source
Oct 02, 2025
Featured for: Strong service: technician praised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Steve
External Source
Oct 02, 2025
Kieron 265374
Kieron 265374, came and sorted an alert on our zero visi...
C
Clair
External Source
Oct 02, 2025
265274
265274 Thank you for your interactions an...
N
Nikki
External Source
Oct 02, 2025
Kirk from Verisure did a home visit and…
Kirk from Verisure did a home visit and he explained everything to me. I only bought what i needed and he was very very...
M
Major Singh
External Source
Oct 02, 2025
Ellis 298202
Ellis 298202 What a fantastic engineer, came on perfect timing' called ahead of appointment...
B
Bambos Charalmabous
External Source
Oct 02, 2025
Mateusz 293324
Mateusz 293324 Excellen...
C
Christine Boyce
External Source
Oct 02, 2025
Saad 279147
Saad 279147 Very polite and help...
B
Brian Cleverly
External Source
Oct 02, 2025
Power cut, alarm had battery backup…
Had an email when we had a power outage, b...
A
AM Madrassah
External Source
Oct 02, 2025
Dean Lloyd 321948
Dean Lloyd 321948, great service and explanation that...
D
Dean
External Source
Oct 02, 2025
Great product with fast reliable…
Great product with f...
S
Steve
External Source
Oct 02, 2025
Gordon Simpson
Gordon Simpson 319962 Very helpful guy, came and added some more shock senso...
E
Elaine London
External Source
Oct 02, 2025
Happy Verisure customer
Always perfect friendl...
A
Angela
External Source
Oct 02, 2025
Very efficient
Very efficient, polite and helpful....
A
Adrian Collard
External Source
Oct 02, 2025
I believe it gives peace of mind for…
I believe it gives peace of mind for securit...
S
Sukhbir Singh
External Source
Oct 02, 2025
So far the service and support has been…
So far the service and s...
C
Claire Cartmell
External Source
Oct 02, 2025
Very good service rang 10 minutes…
Very good service rang 10 minutes before he came and sorted everything...
R
Raphaela Chambers
External Source
Oct 02, 2025
265274 happy with service
...
D
David Gibson
External Source
Oct 02, 2025
Saad 279147
You couldn't get a nicer, more respectful engineer if you tried. From introducing himself to asking if we wanted him to remove his foot...
M
Malgorzata Karpinska
External Source
Oct 02, 2025
I feel safe at home as I know I’m…
I feel safe at home as I know I’m protected 24/7. Verisure makes s...
R
Robert Holmes
External Source
Oct 02, 2025
Gordon was exceptional
Gordon was exceptional, amazing customer care. He was excellent with my Grandma as an vulnerable elder. Carried out w...
c
customer
External Source
Oct 02, 2025
“Outstanding Service from Verisure Field Engineer”
We had the pleasure of having Dean Lloyd (Field Engineer, Verisure) visit Ar-Raqib to check and update our security systems. From the moment he arrive...
Conclusion
Reviews in this sample mainly praise Verisure’s field engineers, punctual appointments and reliable equipment such as battery backup and sensors. Multiple customers cite clear explanations at visits and quick follow‑up support, which supports claims of strong operational service. There is a single consistent negative report about high pressure sales calls, repeated unwanted contact and a privacy concern about camera access. Prospective customers should confirm pricing, contract terms, and how monitoring or camera access is managed before subscribing. Asking for written details on data access and a communication‑preference record can help avoid the issues described in that review.