Reviewers often praise Verisure engineers for arriving on time, installing systems professionally, and fixing faults quickly. Many customers say staff explain things clearly and that 24/7 monitoring gives them confidence. Some reviews mention long waits for engineer visits and camera repairs that were not resolved, including at least one cancellation. A small number also mention missed update contact and a preference not to use WhatsApp as the main channel.
Examples from available reviews (Dec 2021 – Feb 2026).
Technician restored system online and checked everything.
“Got system back online and checked everything”
Technician was quick, efficient and explained each stage.
“explained what he was doing through each stage.”
Customer criticises Verisure's service and product and cancelled service.
“Yet again, Verisure have shown how poor their service and product offering is.”
Long delays for camera repairs and inadequate refund disappointed reviewer.
“We have now had to wait again three weeks for an engineer to come.”
Reviewers repeatedly praise technicians for turning up on time, acting professionally, and knowing the equipment. A separate set of reviews describes long delays for engineer visits, missed appointments, and one cancellation linked to poor product performance and slow responses.
Several reviewers call the subscription good value and say it brings real reassurance at home. A few point to a specific daily cost as the reason they keep the system.
Customers often say the alarm is easy to use and works well for older users, with remote monitoring described as convenient. A smaller theme mentions frustration with WhatsApp as the default contact route and occasional concerns about sales follow-up tactics.
Many reviews describe hardware that works reliably, including running on battery during power cuts and equipment that responds well. A few complaints focus on camera faults and perceived product weaknesses alongside slow repair times.
Engineers and other staff are often said to explain the system clearly, and customers mention several ways to get in touch, including proactive outage messages. A small group says they did not get update contact or find WhatsApp contact tiresome, and one review raises privacy concerns tied to sales contact.
Many five-star reviews highlight safety, peace of mind, and fast on-site fixes. Lower-star reviews describe service problems, long waits, and repairs that were not completed, showing a clear split in experiences.
For each review, the core experience based on original source reviews.
Sources: Reviews (37) · External Source (20) · Trustpilot (20) · Reviews (1) · Quotes shortened · As of: February 2026
Service and support have been very good so far.
“So far the service and support has been very good”
Technician rang before arrival and resolved requested issues.
“rang 10 minutes before he came”
Customer is happy with the service.
“265274 happy with service”
Engineer was extremely respectful, professional and thorough.
“he was an utter professional from start to finish.”
Feeling safe due to 24/7 protection and quick support.
“I feel safe at home as I know I’m protected 24/7.”
Engineer provided exceptional, considerate customer care for an elderly relative.
“Gordon was exceptional, amazing customer care.”
Field engineer was professional, thorough and gave complete peace of mind.
“helpful attitude and expertise gave us complete peace of mind.”
Installer Nurullah was professional, efficient, and explained everything in detail.
“he did a great job and was very professional”
Reviewer would recommend Verisure services to friends and family.
“I would recommend your services to any of my friends and family”
Staff acted professionally, competently, and in a timely manner.
“Professional, competent, timely manner.”
Satisfied overall but finds Verisure's WhatsApp communication tedious.
“their preference to communicate through WhatsApp”
Reviewer considers the system very good.
“A very good system 👏”
Reviewer has confidence and peace of mind with the system.
“I now have total confidence in the system”
Support and maintenance were thorough and built security confidence.
“The professional approach and knowledge of the engineer”
Property monitoring provides great peace of mind at all times.
“Great piece of mind knowing my property is monitored at all times”
Installation was quick and 24/7 protection costs around £1 per day.
“Not expensive for 24/7 security, just over £1 per day.”
Equipment is very good and support has been responsive and knowledgeable.
“The actual alarm equipment is very good”
Company proactively contacts customer about power outages showing care.
“They will chase me to find out if its intentional.”
Reviewer says Verisure offers excellent value and reassurance.
“VERISURE IS EXELANT VALUE FOR THE MONEY IT COSTS”
System is easy to monitor remotely and service exceeded expectations.
“I am able to monitor and control my home security from anywhere and anytime.”
Installation staff were professional, quick and respectful to property.
“Staff who came to install my alarm system were very professional friendly”
Everyone was polite and helpful.
“Every body polite and helpful.”
Issue resolved in under five minutes with pleasant, efficient support.
“took less than 5 mins.”
Friendly, efficient installer explained everything and made me confident.
“Friendly and efficient salesperson and installer.”
Staff were professional, friendly and efficient.
“Professional friendly and efficient”
Property felt secure due to fast response times and customer support.
“Amazing response times and fabulous customer support.”
Service was efficient and supportive; reviewer highly recommends it.
“Efficient and supportive service - highly recommend!”
Reviewer had an excellent experience and highly recommends Verisure.
“Excellent highly recommend verisure”
Received excellent service from a very professional technician recently.
“Received excellent services recently very professional technician.”
Reviewer was very happy with prompt and pleasant customer service.
“Really happy good service prompt and pleasant very good customer service”
Engineer fixed Arlo fault and was professional, knowledgeable, helpful.
“Very professional, knowledgeable and helpful.”
They respond straight away and let you know if something is wrong.
“They respond straight away nd let u know if there is something rong”
Alarm system is simple to use and installation was fast and well explained.
“Verisure alarm system is very good and simple to use”
Excellent communication about a power cut and follow-up after restoration.
“Excellent communication to us regarding power cut”
Customer service was perfect from start to finish.
“All perfect customer service A to Z”
Darcy provided excellent, timely customer service and resolved the issue.
“Darcy gave excellent customer service”
They provide good service and add a sense of security.
“They give a good service and add a sense of Security”
Last week, I enquired about purchasing the security system.
To acquire an online quote, I had to allow a stranger into my home.
The salesman was applying every tactic in the book, all while maintaining a non-pressuring demeanour.
It seemed obvious at first.
However, I was polite and said I'd take it into account.
After that, I received a call from him, informing me that I was unable to pay for the service, which was somewhat pricey.
When you sign up for the service, someone else has access to your cameras and can view your home at any time they like.
Today, at least seven calls have been made to my phone, not one, not two, not even three.
Two times I've told them that I'm not interested and that they should remove me from their contact list.
The entire band of outlaws.
When the service seems like something out of a dystopian science fiction film, I'm not sure I can trust them with my safety.
If you have a small to medium-sized firm, this appears to be the best option.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Verisure installs monitored home security systems, including alarms, cameras, doorbell units, and window and shock sensors. Trained engineers fit the equipment on site, with round-the-clock remote alarm monitoring. Customers can control and check devices through mobile apps and get proactive alerts about system status. Support includes fault checks, parts replacement, and routine maintenance handled by field technicians and contact-centre staff.