Reviewers often praise Verisure engineers for arriving on time, installing systems professionally, and fixing faults quickly. Many customers say staff explain things clearly and that 24/7 monitoring gives them confidence. Some reviews mention long waits for engineer visits and camera repairs that were not resolved, including at least one cancellation. A small number also mention missed update contact and a preference not to use WhatsApp as the main channel.
Examples from available reviews (Dec 2021 – Feb 2026).
Technician restored system online and checked everything.
“Got system back online and checked everything”
Technician was quick, efficient and explained each stage.
“explained what he was doing through each stage.”
Customer criticises Verisure's service and product and cancelled service.
“Yet again, Verisure have shown how poor their service and product offering is.”
Long delays for camera repairs and inadequate refund disappointed reviewer.
“We have now had to wait again three weeks for an engineer to come.”
Reviewers repeatedly praise technicians for turning up on time, acting professionally, and knowing the equipment. A separate set of reviews describes long delays for engineer visits, missed appointments, and one cancellation linked to poor product performance and slow responses.
Several reviewers call the subscription good value and say it brings real reassurance at home. A few point to a specific daily cost as the reason they keep the system.
Customers often say the alarm is easy to use and works well for older users, with remote monitoring described as convenient. A smaller theme mentions frustration with WhatsApp as the default contact route and occasional concerns about sales follow-up tactics.
Many reviews describe hardware that works reliably, including running on battery during power cuts and equipment that responds well. A few complaints focus on camera faults and perceived product weaknesses alongside slow repair times.
Engineers and other staff are often said to explain the system clearly, and customers mention several ways to get in touch, including proactive outage messages. A small group says they did not get update contact or find WhatsApp contact tiresome, and one review raises privacy concerns tied to sales contact.
Many five-star reviews highlight safety, peace of mind, and fast on-site fixes. Lower-star reviews describe service problems, long waits, and repairs that were not completed, showing a clear split in experiences.
For each review, the core experience based on original source reviews.
Sources: Reviews (37) · External Source (20) · Trustpilot (20) · Reviews (1) · Quotes shortened · As of: February 2026
Sales installer explained and demonstrated the system, then followed up.
“He explained the system before we purchased it”
Technician restored system online and checked everything.
“Got system back online and checked everything”
Technicians are consistently prompt and helpful.
“Always very prompt and helpful”
Reviewer praises politeness and the service.
“The politeness and the service.”
Customer is happy with the technician.
“Happy with technician”
Technician was quick, efficient and explained each stage.
“explained what he was doing through each stage.”
Technician did a fantastic, quick and friendly job.
“Fantastic job, quick and friendly”
Engineer Bryan diagnosed and fixed the problem accurately.
“knew exactly 💯 what was wrong”
Customer criticises Verisure's service and product and cancelled service.
“Yet again, Verisure have shown how poor their service and product offering is.”
Professionals monitor property and family safety.
“Professionals always looking after my property and my families safety”
Engineer Robbie showed commitment and technical understanding to resolve issues.
“didn’t leave until all was up and running!”
System is easy to use with great customer service.
“Easy to use great customer service.”
24/7 monitoring engineers are knowledgeable and helpful.
“The company monitor 24/7 engineers are knowledgeable customer service do everything to help”
Reviewer is glad to have Verisure alarm after recent events.
“I’m glad to have an alarm with Verisure”
Reviewer has not been contacted about a new update.
“I have not been contacted regarding new up date”
Engineer fixed doorbell issues and showed great knowledge and patience.
“he knew exactly what the problem was”
Customer reports great service and satisfaction.
“Great service”
Reviewer says the work was very good.
“Very good works”
Long delays for camera repairs and inadequate refund disappointed reviewer.
“We have now had to wait again three weeks for an engineer to come.”
Still waiting for an engineer to reset sensors and fix siren.
“Still waiting for engineer to come”
System is very easy to use and suitable for elderly pensioners.
“A very easy system for home security, a good system for Old Aged Pensioners”
Reviewer feels safer with Verisure and strongly recommends contacting them.
“We are so happy to be made safer by Verisure”
Professional, helpful service made reviewer feel safe and offered system programming.
“now I feel safe and secure.”
Rapid response and next-day professional installation with excellent system quality.
“Verisure responded within 5 minutes”
Multiple contact methods and queries answered quickly and professionally.
“Multiple ways to contact and questions answered quickly and professionally”
Product is great and easy to use.
“Great product , easy to use”
Almost instant alarm response and helpful staff; equipment easy to operate.
“Almost instant response to the alarm activation”
Engineer resolved an alert promptly and professionally.
“Excellent work, timing and prompt appointment.”
Interactions and service were excellent and appreciated.
“265274 Thank you for your interactions and for the service which has been excellent”
Field engineer explained everything, installed promptly and professionally.
“he explained everything to me.”
Engineer arrived timely, worked with care, speed and knowledge.
“highly recommend this engineer.”
Engineer was excellent, friendly and helpful.
“Excellent, friendly and helpful”
Engineer was polite, helpful and answered questions.
“Very polite and helpful and answered all ma questions”
Alarm continued working on battery during a power outage.
“but the alarm carried on working on battery”
Great service and explanation led to choosing Verisure.
“great service and explanation that we decided to go with Verisure.”
Product is great and service is fast and reliable.
“Great product with fast reliable service.”
Engineer added extra sensors promptly and was very helpful.
“came and added some more shock sensors to our system”
Staff are always friendly, helpful and patient.
“Always perfect friendly helpful and patient.”
Technician was efficient and installed automatic arming feature.
“They also installed automatic arming.”
System gives peace of mind and hoped for full reliability.
“I believe it gives peace of mind for security”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Verisure installs monitored home security systems, including alarms, cameras, doorbell units, and window and shock sensors. Trained engineers fit the equipment on site, with round-the-clock remote alarm monitoring. Customers can control and check devices through mobile apps and get proactive alerts about system status. Support includes fault checks, parts replacement, and routine maintenance handled by field technicians and contact-centre staff.