Many reviews applaud branch staff and named delivery drivers for friendly help and careful unloading. Another group describes breakdowns such as missed deliveries, cancelled orders, and slow refunds. Most customers say the timber and materials are good quality, though a few mention damaged cladding and bowed fence panels.
Examples from available reviews (Sep 2023 – Mar 2026).
Staines branch provided excellent service, fair pricing and friendly staff.
“Martin and the team (Staines branch) offer an excellent service and pricing.”
Gt Yarmouth branch did not reply and failed to refund deposit.
“Don't trust T / P to refund your deposit balance if you use Gt Yarmouth branch”
Three cladding boxes were unusable and only partly credited.
“3 boxes unusable due to being broken beyond use.”
Delivery didn't arrive, order was lost and no apology.
“Never turned up.”
Many reviewers praise branch teams and named drivers for being helpful and finding solutions. Several describe staff arranging same-day or doorstep deliveries and lending practical, hands-on help. A smaller but repeat set of complaints mentions single-driver deliveries, hires not being fulfilled, and orders being cancelled.
Some customers mention good prices, successful price matches, and inexpensive tool hire. Others say they paid more than online retail prices, were charged twice, or had poor trade account billing. These billing problems appear alongside the positive value comments.
People often describe branch visits as fast and efficient, with knowledgeable staff who find items and set up delivery. Online ordering and fulfilment get mixed feedback, including lost orders, cancelled items, and long waits for refunds. Tool-hire customers report both smooth rentals and cases where equipment never turned up.
Several reviews point to strong timber and materials, including marine-grade plywood, with deliveries arriving in perfect condition. Fewer reviews report faults, such as unusable cladding boxes and warped fence panels. Positive comments on quality outnumber the defect reports.
Some reviewers highlight clear updates from depots on delivery windows and tracking. Others describe weak follow-up, missing delivery paperwork, deposit questions going unanswered, and simple order mistakes taking a long time to fix. Communication comes across as dependable in some branches and poor in others.
Feedback splits between consistently strong local branch service and repeat problems with logistics and billing. Careful deliveries and helpful staff sit alongside missed deliveries, slow refunds, and order handling failures. Experiences vary sharply between visits and between branches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: March 2026
Customer described a fantastic service experience.
“Fantastic service”
Sleaford branch provided efficient product help and same-day delivery.
“Brilliant price and same day delivery.”
Staff member Jess at Halifax provided friendly, polite assistance.
“Jess at the halifax branch was lovely, got me sorted”
Staff and manager Lee at Stafford were helpful and knowledgeable.
“Stafford Travis has got very helpful staff and the manager Lee is very knowledgeable”
Whitchurch branch delivered early and provided excellent customer service.
“Excellent customer service from the Whitchurch branch.”
Delivery arrived on time and was expertly placed by Richy.
“expertly placed on our property by a very amiable and professional guy called Richy.”
Fence panels bowed and failed despite being advertised as robust.
“fence panels advertised as robust with warranty all wrap and bowed out now need replacing !!”
Delivery was on time, product good and driver highly praised.
“arrived when they said they would. Good product.”
Products were good but delivery orders were lost twice causing delays.
“they couldn't find the delivery order but assured me I'd get it Friday.”
Gt Yarmouth branch did not reply and failed to refund deposit.
“Don't trust T / P to refund your deposit balance if you use Gt Yarmouth branch”
Paid £36 for wood, found it cheaper elsewhere and won't return.
“Paid £36 for various items of wood.”
Riley Derbyshire branch had low stock, poor materials and unhelpful staff.
“Low stock levels of poor quality materials,(very often run out of items we need)”
Trade account holders were charged more than online retail prices.
“prices are still charged more than their retail prices shown online - £9 for a bag of cement”
Brilliant staff provided excellent service, price matches and quality products.
“Brilliant staff, excellent customer service, great price matches and wide range of quality products.”
Tamworth staff resolved a delivery issue and advised on correct materials.
“They went above & beyond to make sure we had what we needed”
Aintree team provided essential help, competitive pricing and timely deliveries.
“Competitive pricing, on time delivery’s and sound advice throughout.”
Travis Perkins invoiced purchased items as hires and failed to resolve.
“Travis Perkins have conned us out of nearly £3k through either incompetence or negligence.”
Customer waited all day without delivery or driver communication.
“still haven't turned up and its way past 4 now”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travis Perkins is a UK builders’ merchant that supplies construction materials and services to trade and retail customers. It sells timber, cement, roofing, drainage and landscaping products, plus hand and power tools. The business runs branches nationwide and offers in-store collection, van delivery, and tool hire. Customers can use trade accounts and order online, with support available through local branches.