Reviews indicate considerable variation by branch and by service: many customers report helpful, knowledgeable staff, prompt deliveries and well packed materials, while others experienced missed deliveries, hire stock issues and billing or account problems. Delivery and hire reliability are recurring practical factors—several positive reviews describe drivers going out of their way, while negative reviews describe no-shows or lack of follow-up. If you plan to order, check stock and hire availability with your local branch, confirm delivery windows and request written confirmation of prices or deposits. For tradespeople, confirming branch reputation and driver arrangements in advance appears to reduce the likelihood of issues.
Examples from available reviews (Sep 2023 – Feb 2026).
Delivery didn't arrive, order was lost and no apology.
“Never turned up.”
Hull branch staff provided excellent, knowledgeable and helpful service.
“Hull branch is amazing.”
Order was rejected without notification and equipment was unavailable.
“order had been rejected because there were none available”
Materials were top quality and delivery was well organised and helpful.
“Materials were top notch, not a bent piece of timber to be seen!”
Branch staff and drivers are frequently praised for helpfulness and professionalism, but several reviews report missed or late deliveries and poor issue resolution.
Some reviewers note competitive pricing and cheap tool hire, while isolated cases describe billing errors or pricing disputes that affected satisfaction.
Very limited evidence: one clear report of a poor online hire experience with no follow-up after confirmation, indicating process fragility.
Materials are described as well packed and in good condition by some customers, yet a small number report short quantities or damaged/incorrect items on delivery.
Several reviews praise clear delivery updates and driver contact; others describe missing calls, no notification of order rejection and unresolved billing messages.
Most reviewers report positive branch interactions and successful deliveries, but a minority experienced account closures, hire failures or no-show deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026
Customer described a fantastic service experience.
“Fantastic service”
Sleaford branch provided efficient product help and same-day delivery.
“Brilliant price and same day delivery.”
Staff member Jess at Halifax provided friendly, polite assistance.
“Jess at the halifax branch was lovely, got me sorted”
Staff and manager Lee at Stafford were helpful and knowledgeable.
“Stafford Travis has got very helpful staff and the manager Lee is very knowledgeable”
Whitchurch branch delivered early and provided excellent customer service.
“Excellent customer service from the Whitchurch branch.”
Delivery arrived on time and was expertly placed by Richy.
“expertly placed on our property by a very amiable and professional guy called Richy.”
Fence panels bowed and failed despite being advertised as robust.
“fence panels advertised as robust with warranty all wrap and bowed out now need replacing !!”
Delivery was on time, product good and driver highly praised.
“arrived when they said they would. Good product.”
Products were good but delivery orders were lost twice causing delays.
“they couldn't find the delivery order but assured me I'd get it Friday.”
Gt Yarmouth branch did not reply and failed to refund deposit.
“Don't trust T / P to refund your deposit balance if you use Gt Yarmouth branch”
Paid £36 for wood, found it cheaper elsewhere and won't return.
“Paid £36 for various items of wood.”
Riley Derbyshire branch had low stock, poor materials and unhelpful staff.
“Low stock levels of poor quality materials,(very often run out of items we need)”
Trade account holders were charged more than online retail prices.
“prices are still charged more than their retail prices shown online - £9 for a bag of cement”
Brilliant staff provided excellent service, price matches and quality products.
“Brilliant staff, excellent customer service, great price matches and wide range of quality products.”
Tamworth staff resolved a delivery issue and advised on correct materials.
“They went above & beyond to make sure we had what we needed”
Aintree team provided essential help, competitive pricing and timely deliveries.
“Competitive pricing, on time delivery’s and sound advice throughout.”
Travis Perkins invoiced purchased items as hires and failed to resolve.
“Travis Perkins have conned us out of nearly £3k through either incompetence or negligence.”
Customer waited all day without delivery or driver communication.
“still haven't turned up and its way past 4 now”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travis Perkins is a UK builders' merchant supplying building materials, tools and plant hire, and trade services via a national network of branches and delivery options. It serves both trade and DIY customers and provides in‑branch support, tool hire and online ordering with delivery logistics. Consumers typically research branch-level reputation, delivery policies and hire stock before ordering.