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Travis Perkins
Reviews & Experiences

Reviews indicate considerable variation by branch and by service: many customers report helpful, knowledgeable staff, prompt deliveries and well packed materials, while others experienced missed deliveries, hire stock issues and billing or account problems. Delivery and hire reliability are recurring practical factors—several positive reviews describe drivers going out of their way, while negative reviews describe no-shows or lack of follow-up. If you plan to order, check stock and hire availability with your local branch, confirm delivery windows and request written confirmation of prices or deposits. For tradespeople, confirming branch reputation and driver arrangements in advance appears to reduce the likelihood of issues.

Overview & Key Metrics

Review count
59
Sources
trustpilot.com, reviews.io
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Branch staff and drivers are frequently praised for helpfulness and professionalism, but several reviews report missed or late deliveries and poor issue resolution.

💰

Value for money

Some reviewers note competitive pricing and cheap tool hire, while isolated cases describe billing errors or pricing disputes that affected satisfaction.

User experience

Very limited evidence: one clear report of a poor online hire experience with no follow-up after confirmation, indicating process fragility.

🔧

Product quality

Materials are described as well packed and in good condition by some customers, yet a small number report short quantities or damaged/incorrect items on delivery.

📞

Communication

Several reviews praise clear delivery updates and driver contact; others describe missing calls, no notification of order rejection and unresolved billing messages.

Overall experience

Most reviewers report positive branch interactions and successful deliveries, but a minority experienced account closures, hire failures or no-show deliveries.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026

customer service

Staff refused to cut plywood to size and were unhelpful.

“‘Can you cut it so I can get it in the car’. ‘No.’”

Feb 13, 2026 · trustpilot.com
John service

Delivery driver Jez manoeuvred skilfully and unloaded without damage.

“Jez (Tewkesbury branch) who delivered our loam and gravel did amazing diving”

Feb 13, 2026 · trustpilot.com
Tracy service

Claire at Eastleigh was very helpful and made the customer feel at ease.

“she is always so helpful, nothing is too much trouble.”

Feb 12, 2026 · trustpilot.com
Susan Duddy service

Tamworth staff were helpful and Wilf arranged order and delivery.

“My visit today was another success thanks to the Sales assistant Wilf”

Feb 10, 2026 · trustpilot.com
Vincent Blackett service

Staines branch provided excellent service, fair pricing and friendly staff.

“Martin and the team (Staines branch) offer an excellent service and pricing.”

Feb 10, 2026 · trustpilot.com
Denise Rogers service

Manager Chris and staff kindly provided stones free as a gesture.

“he gave me the stones for free”

Feb 09, 2026 · reviews.io
Stuart service

Ordered kitchen items were cancelled and refund processing was delayed.

“they cannot fulfill the order as the product has been discontinued”

Feb 06, 2026 · trustpilot.com
Rod Rich service

Newquay manager and staff were helpful and a credit to the company.

“a brilliant bunch, nothing to much trouble a credit to the company”

Feb 05, 2026 · trustpilot.com
JDR service

Delivery driver Tom provided cheerful, recommendable service.

“Delivery driver Tom from pontypool gave great service”

Feb 04, 2026 · trustpilot.com
Emma service

Dan delivered a fence panel and generously offered fitting assistance.

“went above and beyond, kindly offering to help us fit it too”

Feb 03, 2026 · trustpilot.com
Customer service

Branch staff were knowledgeable and driver delivered to the door politely.

“The delivery came as agreed & the driver unloaded my items straight to my door”

Feb 02, 2026 · trustpilot.com
Gary service

Pulborough branch delivered on time and accommodated last-minute changes.

“Delivering on time, open to us adjusting our orders last minute”

Jan 29, 2026 · trustpilot.com
Pauline O'Connor service

Doors were delivered by a single driver and complaint was ignored.

“They were too heavy for him to get off the lorry alone”

Jan 29, 2026 · trustpilot.com
LILLEY service

Kidwelly team were consistently helpful and driver Richard was professional.

“The yard staff are always friendly, switched on, and actually know their stuff”

Jan 25, 2026 · trustpilot.com
The Dude communication

Incorrect screws took weeks to resolve due to poor communication.

“a simple error in my order (incorrect 50mm screws supplied) took weeks to resolve”

Jan 22, 2026 · trustpilot.com
Anonymous communication

Incorrect screws took weeks to resolve due to poor communication.

“a simple error in my order (incorrect 50mm screws supplied) took weeks to resolve”

Jan 22, 2026 · reviews.io
Mrs Hope service

Staff quickly located items, priced them and arranged free delivery.

“organised free delivery and that was that.”

Jan 20, 2026 · trustpilot.com
peter quality

Salisbury staff were patient and the marine-grade plywood was good.

“The product is good (marine grade plywood).”

Jan 17, 2026 · trustpilot.com
Annie quality

Delivery matched tracking and materials arrived in perfect condition.

“Wood and materials in perfect condition.”

Jan 15, 2026 · trustpilot.com
Graham B quality

Delivery matched tracking and materials arrived in perfect condition.

“Wood and materials in perfect condition.”

Jan 15, 2026 · reviews.io
AT service

Hired sander didn't arrive and refund was mishandled and delayed.

“they have currently had our money for over 4 weeks now!”

Jan 15, 2026 · trustpilot.com
Terry service

Putney staff are helpful and will go out of their way.

“Great staff at Putney always helpful always will go out there way to get materials”

Jan 15, 2026 · trustpilot.com
Gerry Sutton service

Delivery by Kenny was polite, efficient and well handled.

“Kenny who delivered the item i had ordered from the Bodmin branch was ace.”

Jan 14, 2026 · trustpilot.com
Kevin Taylor quality

Three cladding boxes were unusable and only partly credited.

“3 boxes unusable due to being broken beyond use.”

Nov 04, 2025 · reviews.io
Dean Roberts service

Account was charged twice and refund from credits department delayed.

“still havent received money back , not even an apology .”

Oct 07, 2025 · reviews.io
David Matthews service

Delivery didn't arrive, order was lost and no apology.

“Never turned up.”

Sep 30, 2025 · trustpilot.com
robert featherstone service

Hull branch staff provided excellent, knowledgeable and helpful service.

“Hull branch is amazing.”

Sep 30, 2025 · trustpilot.com
Josh Greaves FastBTG service

Pricing error was not resolved and credit account was closed.

“Customer services have closed my credit account”

Sep 30, 2025 · trustpilot.com
duck rabbit duckrabbit service

Ruabon store staff were professional, friendly and welcoming.

“Really appreciate the professionalism and friendliness.”

Sep 30, 2025 · trustpilot.com
Disabled user service

Late delivery failed and materials were mixed up, causing disappointment.

“Requested arfter 2pm delivery that didn't happen.”

Sep 30, 2025 · trustpilot.com
c watkins service

Staff arranged a grinder hire promptly and checked everything was fine.

“Louis was brilliant - he went above and beyond”

Sep 30, 2025 · trustpilot.com
Henry Thomas value

Received a good deal on materials and was very happy.

“Done me a deal on materials very happy”

Sep 30, 2025 · trustpilot.com
Nicky Pearce service

Driver Martin delivered professionally and accommodated restricted access.

“Delivery driver Martin went out of his way to deliver my order”

Sep 30, 2025 · trustpilot.com
richard mason value

Found the cheapest tool hire with good service and value.

“Cheapest tool hire I could find. Good service.”

Sep 30, 2025 · trustpilot.com
NEIL HARDING communication

Newquay depot provided excellent communication and a professional driver.

“Communication from Newquay depot was excellent with delivery time.”

Sep 30, 2025 · trustpilot.com
Maddox Walker service

Customer reported a fantastic service experience.

“Fantastic service”

Sep 30, 2025 · trustpilot.com
M Ferguson communication

Order was rejected without notification and equipment was unavailable.

“order had been rejected because there were none available”

Sep 30, 2025 · trustpilot.com
Tracey service

Quick delivery with a skilled driver and very pleasant staff.

“Quick delivery. Great driver Ollie”

Sep 30, 2025 · trustpilot.com
Consumer quality

Materials were top quality and delivery was well organised and helpful.

“Materials were top notch, not a bent piece of timber to be seen!”

Sep 30, 2025 · trustpilot.com
Debbie service

Beccles branch was reliable, competitive and promptly resolved issues.

“they are always friendly and helpful”

Sep 30, 2025 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Travis Perkins

Travis Perkins is a UK builders' merchant supplying building materials, tools and plant hire, and trade services via a national network of branches and delivery options. It serves both trade and DIY customers and provides in‑branch support, tool hire and online ordering with delivery logistics. Consumers typically research branch-level reputation, delivery policies and hire stock before ordering.