Most reviewers say they can’t receive redeemed rewards and lose points after account suspensions. Many accounts get flagged or closed just before payout thresholds, with little explanation. Several users mention PayPal transfers being cancelled and long waits for voucher codes. Positive feedback is rare in this sample.
Examples from available reviews (Jul 2024 – Mar 2026).
Longtime user reports missing £30 reward and no email responses.
“the reward has now disappeared from my account and no longer says processing”
Account suspended and nearly 2,000,000 points cancelled with no customer support.
“Today, my account totally suspended and all the point has cancelled as well”
Points returned after failed PayPal transfer, reviewer calls it a scam.
“they are not able to transfer my points to PayPal”
App update caused IP issues and blocked survey access after years of use.
“blocked from taking surveys because of ip problem”
Complaints focus on redemptions that never get paid, voucher payouts that take weeks, and PayPal transfers that are cancelled repeatedly. Multiple reviewers say their accounts were suspended or closed as they neared reward thresholds, often with points removed or reversed.
Reviewers often say the points they earned didn’t turn into the rewards they expected, which reduces the value. Positive comments about rewards being delivered are scarce in this set of reviews.
Users describe sudden account blocks, getting screened out of surveys near the end, and IP-related login problems after app updates. Long redemption processing times also come up often and add to the frustration.
Reports point to reliability issues such as redemptions stuck as 'under review,' voucher codes that don’t work, and reward entries that disappear. Ongoing mentions of cancelled payments and missing point balances suggest wider process breakdowns.
Many reviewers say support replies feel automated, unclear, or don’t arrive at all, and that tickets get marked 'solved' while the issue remains. Unanswered emails and thin explanations show up repeatedly in complaints.
The overall tone is strongly negative, with most comments focused on unpaid rewards and account access issues. A few higher ratings appear, but they don’t change the main pattern of missing payouts and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Sitejabber (20) · Quotes shortened · As of: March 2026
Survey disqualified near completion, so no points awarded.
“you are not quite what we are looking for”
PayPal reward claimed 11 January still unpaid and responses vague.
“PayPal reward claimed 11 January, still not paid.”
Points returned after failed PayPal transfer, reviewer calls it a scam.
“they are not able to transfer my points to PayPal”
PayPal reward claimed remains 'under review' three weeks after redeeming.
“it has been 3 weeks already the status still shown under review”
Account suspended and nearly 2,000,000 points cancelled with no customer support.
“Today, my account totally suspended and all the point has cancelled as well”
Account suspended shortly after registration with no explanation.
“my account had been suspended”
Completed surveys often screened out and rewards blocked or delayed.
“Out of 5 surveys you do, they will screen you out for 2 surveys after you have completed it.”
Account suspended, accused of fraud and funds confiscated without clarification.
“my funds were confiscated, and my account was closed immediately.”
Reviewer alleges money stolen and accused of fraud; dissatisfied with support.
“I fell victim to fraud that resulted in the theft of my money”
Two PayPal rewards submitted nearly six weeks ago remain unpaid.
“As of 2/3/25 still no payment.”
Reviewer accuses Toluna of withholding rewards and scamming survey completions.
“THEY ARE LIARS AND SCAMMERS,,”
Reviewer was unable to log in after registering due to IP restrictions.
“You are unable to join our platform because your IP is from a foreign country.”
Account was blocked and reviewer lost access to accumulated points.
“my account has been blocked for doing nothing.”
Reviewer has not received a PayPal reward since November 2024.
“Toluna does not pay out PayPal rewards”
Reviewer was preemptively banned despite no cheating software on their PC.
“I've never been treated so poorly applying for $1 an hour job.”
Reviewer claims Toluna closed their account and did not pay redeemed points.
“They are a SCAM when you try to redeem your points.”
Reviewer completed many surveys but received no points and no help.
“Nothing was recorded in the end and I did not receive the points.”
Account suspended with no specific explanation and faulty fraud detection.
“Account was suspended without a proper explanation”
Redemption voucher code was incorrect and support failed to resolve it.
“Toluna made a mistake on the redemption voucher code”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toluna runs an online market research platform that links brands with consumer panels. It offers tools to build surveys, plus polling and community features to gather consumer feedback. Clients get reporting dashboards and audience-targeting options for research campaigns. People can join panels in multiple countries and languages.