The collected reviews show recurring problems with reward fulfilment: many users report delayed or unpaid vouchers and PayPal redemptions. Account suspensions and blocked access are frequently mentioned and appear to affect both recent and long‑standing members. Communication is often described as automated or unhelpful, leaving users without clear explanations. If considering Toluna, monitor redemptions closely, keep records of claims and start with smaller reward amounts until you are confident payouts are processed reliably.
Examples from available reviews (Jul 2024 – Feb 2026).
Waiting over a month for two £30 Amazon vouchers.
“Waiting for 2 X £30 Amazon vouchers for over a month.”
Account suspended with no explanation, preventing payout near threshold.
“my account had been suspended with no explanation given.”
Rewards accumulating unrewarded and customer service replies seem automated.
“the rewards i claims are stacking up and not being paid out”
App update caused IP issues and blocked survey access after years of use.
“blocked from taking surveys because of ip problem”
Many reviews describe account suspensions, blocked access and problems with reward processing; users report limited, slow or unhelpful support.
Frequent reports of delayed or unpaid vouchers and PayPal rewards; users say earned points accumulate but expected redemptions are not issued.
Complaints cover survey disqualifications, being blocked from surveys and disrupted app experience after recent updates, affecting usability.
Isolated reports link recent app changes to access and IP issues, suggesting some users experience reduced functionality after updates.
Many users report automated, vague or no responses to enquiries; reviewers describe unclear explanations and slow or absent follow‑up.
Overall sentiment is negative: reviewers frequently say time spent on surveys did not result in expected rewards and left them disappointed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Sitejabber (20) · Quotes shortened · As of: February 2026
Survey disqualified near completion, so no points awarded.
“you are not quite what we are looking for”
PayPal reward claimed 11 January still unpaid and responses vague.
“PayPal reward claimed 11 January, still not paid.”
Points returned after failed PayPal transfer, reviewer calls it a scam.
“they are not able to transfer my points to PayPal”
PayPal reward claimed remains 'under review' three weeks after redeeming.
“it has been 3 weeks already the status still shown under review”
Account suspended and nearly 2,000,000 points cancelled with no customer support.
“Today, my account totally suspended and all the point has cancelled as well”
Account suspended shortly after registration with no explanation.
“my account had been suspended”
Completed surveys often screened out and rewards blocked or delayed.
“Out of 5 surveys you do, they will screen you out for 2 surveys after you have completed it.”
Account suspended, accused of fraud and funds confiscated without clarification.
“my funds were confiscated, and my account was closed immediately.”
Reviewer alleges money stolen and accused of fraud; dissatisfied with support.
“I fell victim to fraud that resulted in the theft of my money”
Two PayPal rewards submitted nearly six weeks ago remain unpaid.
“As of 2/3/25 still no payment.”
Reviewer accuses Toluna of withholding rewards and scamming survey completions.
“THEY ARE LIARS AND SCAMMERS,,”
Reviewer was unable to log in after registering due to IP restrictions.
“You are unable to join our platform because your IP is from a foreign country.”
Account was blocked and reviewer lost access to accumulated points.
“my account has been blocked for doing nothing.”
Reviewer has not received a PayPal reward since November 2024.
“Toluna does not pay out PayPal rewards”
Reviewer was preemptively banned despite no cheating software on their PC.
“I've never been treated so poorly applying for $1 an hour job.”
Reviewer claims Toluna closed their account and did not pay redeemed points.
“They are a SCAM when you try to redeem your points.”
Reviewer completed many surveys but received no points and no help.
“Nothing was recorded in the end and I did not receive the points.”
Account suspended with no specific explanation and faulty fraud detection.
“Account was suspended without a proper explanation”
Redemption voucher code was incorrect and support failed to resolve it.
“Toluna made a mistake on the redemption voucher code”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toluna is an online market‑research panel and survey platform that connects brands with consumer respondents. Members complete surveys and earn points that can be redeemed for rewards such as gift vouchers or PayPal. Toluna operates a website and mobile app and is used by market‑research clients to collect consumer feedback across multiple countries.