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Toluna
Reviews & Experiences

The collected reviews show recurring problems with reward fulfilment: many users report delayed or unpaid vouchers and PayPal redemptions. Account suspensions and blocked access are frequently mentioned and appear to affect both recent and long‑standing members. Communication is often described as automated or unhelpful, leaving users without clear explanations. If considering Toluna, monitor redemptions closely, keep records of claims and start with smaller reward amounts until you are confident payouts are processed reliably.

Overview & Key Metrics

Review count
59
Sources
trustpilot.com, sitejabber.com
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Many reviews describe account suspensions, blocked access and problems with reward processing; users report limited, slow or unhelpful support.

💰

Value for money

Frequent reports of delayed or unpaid vouchers and PayPal rewards; users say earned points accumulate but expected redemptions are not issued.

User experience

Complaints cover survey disqualifications, being blocked from surveys and disrupted app experience after recent updates, affecting usability.

🔧

Product quality

Isolated reports link recent app changes to access and IP issues, suggesting some users experience reduced functionality after updates.

📞

Communication

Many users report automated, vague or no responses to enquiries; reviewers describe unclear explanations and slow or absent follow‑up.

Overall experience

Overall sentiment is negative: reviewers frequently say time spent on surveys did not result in expected rewards and left them disappointed.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (39) · Sitejabber (20) · Quotes shortened · As of: February 2026

Christine service

Account closed and points lost after attempted PayPal redemption.

“All of the points have gone...total scam”

Jan 28, 2026 · trustpilot.com
Mrs Dee Froom experience

Account suspended without apparent reason despite short membership.

“my account has been suspended for no apparent reason that I can see”

Jan 27, 2026 · trustpilot.com
ROCK STAR quality

Reviewer alleges Toluna Colombia rigs contests and is not profitable.

“TOLUNA COLOMBIA is a scam”

Jan 02, 2026 · trustpilot.com
Angela de Gennaro service

Gift card claimed months ago still not received despite multiple contacts.

“after more than two months I haven't received that yet.”

Dec 23, 2025 · trustpilot.com
Sarah service

Reviewer alleges Toluna owes panellists large sums and won't pay.

“Toluna are clearly a dishonest duplicitous disreputable company.”

Dec 21, 2025 · trustpilot.com
MARGARET W service

Longtime user reports missing £30 reward and no email responses.

“the reward has now disappeared from my account and no longer says processing”

Dec 21, 2025 · trustpilot.com
Sarah D. service

Reward unpaid over two months and £150 owed with fear of non-payment.

“I have now been waiting over TWO MONTHS for my reward incentive”

Dec 21, 2025 · sitejabber.com
Bev P service

Waiting months for three £30 Amazon vouchers with unresolved support tickets.

“Waiting for 3 x £30 Amazon vouchers for months.”

Dec 20, 2025 · trustpilot.com
Irina Pavlova service

£40 in unpaid Sainsbury's vouchers and no replies to emails.

“£40 worth of unpaid Sainsburys vouchers later, and unanswered emails...”

Dec 20, 2025 · trustpilot.com
MRSDEBORAHROBERTS service

Multiple outstanding rewards totalling £70 and support tickets closed without answers.

“rewards dating back to the 19th of October still not being paid”

Dec 19, 2025 · trustpilot.com
Rotherwick Buyer service

Redemptions requested in October remain unpaid and support claims issues are 'solved'.

“keep being told the query is "solved" when it's not.”

Dec 19, 2025 · trustpilot.com
Dina Stark service

Been waiting six weeks for vouchers with unhelpful customer service.

“Scammers been waiting 6 weeks for vouchers still nothing, please dont get sucked in & do any surveys for them!!!!”

Dec 17, 2025 · trustpilot.com
Simon James service

Reviewer urges Toluna to acknowledge widespread reward payment problems.

“They need to honestly recognise the problem”

Dec 11, 2025 · trustpilot.com
customer service

£10 gift card unpaid after one and a half months, reviewer calls them scammers.

“I've been waiting a month and a half for my £10 gift card and still nothing!!!!!!!!!!!!!!!!!!!!!!!!!”

Nov 27, 2025 · trustpilot.com
Roger Race service

Waiting over a month for reward with numerous emails and no payout.

“Waiting for over a month for my reward and still no sign of it despite numerous emails.”

Nov 25, 2025 · trustpilot.com
PH service

Reward redeemed 19 September still 'under review' eight weeks later.

“Reward redeemed 19 September. Still marked as "under review" eight weeks later.”

Nov 13, 2025 · trustpilot.com
Noel C. service

Redeemed eGifts not delivered, account suspended and points confiscated.

“Toluna confiscated my points and locked me out”

Nov 06, 2025 · sitejabber.com
Ntombizethu Ngema service

Amazon voucher not received after a week and support gives excuses.

“It's been a week I redeemed my Amazon voucher I haven't received it”

Oct 07, 2025 · trustpilot.com
HARVEY JEFFREY service

Payments now take 4-6 weeks; reviewer still waiting since 31 August.

“you need to wait between 4-6 weeks for your reward payment.”

Oct 07, 2025 · trustpilot.com
Karen L. service

Longtime member reports vouchers taking much longer to be issued.

“I have been waiting for a voucher since 31st August”

Oct 06, 2025 · sitejabber.com
Angela Hodges service

Waiting over four weeks for a £20 Asda voucher; reviewer now owed £50.

“I have been waiting over 4 weeks for a £20 Asda voucher.”

Oct 03, 2025 · trustpilot.com
Paul Compton service

Large PayPal redemptions repeatedly cancelled without explanation.

“they keep cancelling payment giving no reason.”

Oct 02, 2025 · trustpilot.com
Ann Rowe service

£10 Sainsbury's voucher not received after four weeks.

“still no £10 Sainsbury’s voucher - Four weeks now”

Sep 30, 2025 · trustpilot.com
Órla Fagan service

Received €30 instead of €40 and emails are unanswered.

“now they won't respond to my emails.”

Sep 30, 2025 · trustpilot.com
Bev P service

Waiting over a month for two £30 Amazon vouchers.

“Waiting for 2 X £30 Amazon vouchers for over a month.”

Sep 30, 2025 · trustpilot.com
Christine-Ann Jannetta service

Longtime member awaiting two Amazon reward payments not initiated.

“reward payments are not being initiated.”

Sep 30, 2025 · trustpilot.com
Inga Varankienė service

Reward payouts are an absolute mess.

“Absolute mess with reward payouts”

Sep 30, 2025 · trustpilot.com
Frances service

Account blocked for 'inconsistences' near reward threshold with no explanation.

“they block me for no reason”

Sep 30, 2025 · trustpilot.com
Jph service

Account randomly blocked near reward redemption, reviewer calls company a scam.

“suddenly block your account for no reason.”

Sep 30, 2025 · trustpilot.com
Joel Hudson experience

Website blocks accounts randomly without explanation, according to reviewer.

“The website will block you randomly for doing nothing wrong!”

Sep 30, 2025 · trustpilot.com
Alison service

My rewards have not been paid out and support was automated.

“my rewards have not been paid out”

Sep 30, 2025 · trustpilot.com
Yvonne Rautenbach communication

Rewards accumulating unrewarded and customer service replies seem automated.

“the rewards i claims are stacking up and not being paid out”

Sep 30, 2025 · trustpilot.com
Emma Turner service

Completed many surveys but did not receive rewards despite contacting support.

“didn’t get rewarded”

Sep 30, 2025 · trustpilot.com
customer usability

App update caused IP issues and blocked survey access after years of use.

“blocked from taking surveys because of ip problem”

Sep 30, 2025 · trustpilot.com
Jane Ramsey service

Account suspended with no explanation, preventing payout near threshold.

“my account had been suspended with no explanation given.”

Sep 30, 2025 · trustpilot.com
denise service

Redeemed vouchers remain unissued and Toluna is unresponsive.

“processing since 30th April”

Sep 30, 2025 · trustpilot.com
cathryn gregory service

Account blocked and payments refused, reviewer says cheated out of £50.

“My account was suddenly blocked and they will not give me an explanation”

Sep 30, 2025 · trustpilot.com
Philip Smith service

After earning £40, account flagged for 'consistent issues' and reviewer suspects scam.

“they have noticed consistent issues with my account”

Sep 30, 2025 · trustpilot.com
Samurai Tongkud service

Payment still not received after four weeks despite promised timeframe.

“i am already at 4th week and didnt get my payment.”

Sep 30, 2025 · trustpilot.com
Aidan Ducker service

PayPal reward overdue beyond the guaranteed three weeks.

“I'm now beyond week 4 and have still not received my paypal rewards”

Sep 30, 2025 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Toluna

Toluna is an online market‑research panel and survey platform that connects brands with consumer respondents. Members complete surveys and earn points that can be redeemed for rewards such as gift vouchers or PayPal. Toluna operates a website and mobile app and is used by market‑research clients to collect consumer feedback across multiple countries.