Most reviewers say they can’t receive redeemed rewards and lose points after account suspensions. Many accounts get flagged or closed just before payout thresholds, with little explanation. Several users mention PayPal transfers being cancelled and long waits for voucher codes. Positive feedback is rare in this sample.
Examples from available reviews (Jul 2024 – Mar 2026).
Longtime user reports missing £30 reward and no email responses.
“the reward has now disappeared from my account and no longer says processing”
Account suspended and nearly 2,000,000 points cancelled with no customer support.
“Today, my account totally suspended and all the point has cancelled as well”
Points returned after failed PayPal transfer, reviewer calls it a scam.
“they are not able to transfer my points to PayPal”
App update caused IP issues and blocked survey access after years of use.
“blocked from taking surveys because of ip problem”
Complaints focus on redemptions that never get paid, voucher payouts that take weeks, and PayPal transfers that are cancelled repeatedly. Multiple reviewers say their accounts were suspended or closed as they neared reward thresholds, often with points removed or reversed.
Reviewers often say the points they earned didn’t turn into the rewards they expected, which reduces the value. Positive comments about rewards being delivered are scarce in this set of reviews.
Users describe sudden account blocks, getting screened out of surveys near the end, and IP-related login problems after app updates. Long redemption processing times also come up often and add to the frustration.
Reports point to reliability issues such as redemptions stuck as 'under review,' voucher codes that don’t work, and reward entries that disappear. Ongoing mentions of cancelled payments and missing point balances suggest wider process breakdowns.
Many reviewers say support replies feel automated, unclear, or don’t arrive at all, and that tickets get marked 'solved' while the issue remains. Unanswered emails and thin explanations show up repeatedly in complaints.
The overall tone is strongly negative, with most comments focused on unpaid rewards and account access issues. A few higher ratings appear, but they don’t change the main pattern of missing payouts and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Sitejabber (20) · Quotes shortened · As of: March 2026
Account closed and points lost after attempted PayPal redemption.
“All of the points have gone...total scam”
Account suspended without apparent reason despite short membership.
“my account has been suspended for no apparent reason that I can see”
Reviewer alleges Toluna Colombia rigs contests and is not profitable.
“TOLUNA COLOMBIA is a scam”
Gift card claimed months ago still not received despite multiple contacts.
“after more than two months I haven't received that yet.”
Reviewer alleges Toluna owes panellists large sums and won't pay.
“Toluna are clearly a dishonest duplicitous disreputable company.”
Longtime user reports missing £30 reward and no email responses.
“the reward has now disappeared from my account and no longer says processing”
Reward unpaid over two months and £150 owed with fear of non-payment.
“I have now been waiting over TWO MONTHS for my reward incentive”
Waiting months for three £30 Amazon vouchers with unresolved support tickets.
“Waiting for 3 x £30 Amazon vouchers for months.”
£40 in unpaid Sainsbury's vouchers and no replies to emails.
“£40 worth of unpaid Sainsburys vouchers later, and unanswered emails...”
Multiple outstanding rewards totalling £70 and support tickets closed without answers.
“rewards dating back to the 19th of October still not being paid”
Redemptions requested in October remain unpaid and support claims issues are 'solved'.
“keep being told the query is "solved" when it's not.”
Been waiting six weeks for vouchers with unhelpful customer service.
“Scammers been waiting 6 weeks for vouchers still nothing, please dont get sucked in & do any surveys for them!!!!”
Reviewer urges Toluna to acknowledge widespread reward payment problems.
“They need to honestly recognise the problem”
£10 gift card unpaid after one and a half months, reviewer calls them scammers.
“I've been waiting a month and a half for my £10 gift card and still nothing!!!!!!!!!!!!!!!!!!!!!!!!!”
Waiting over a month for reward with numerous emails and no payout.
“Waiting for over a month for my reward and still no sign of it despite numerous emails.”
Reward redeemed 19 September still 'under review' eight weeks later.
“Reward redeemed 19 September. Still marked as "under review" eight weeks later.”
Redeemed eGifts not delivered, account suspended and points confiscated.
“Toluna confiscated my points and locked me out”
Amazon voucher not received after a week and support gives excuses.
“It's been a week I redeemed my Amazon voucher I haven't received it”
Payments now take 4-6 weeks; reviewer still waiting since 31 August.
“you need to wait between 4-6 weeks for your reward payment.”
Longtime member reports vouchers taking much longer to be issued.
“I have been waiting for a voucher since 31st August”
Waiting over four weeks for a £20 Asda voucher; reviewer now owed £50.
“I have been waiting over 4 weeks for a £20 Asda voucher.”
Large PayPal redemptions repeatedly cancelled without explanation.
“they keep cancelling payment giving no reason.”
£10 Sainsbury's voucher not received after four weeks.
“still no £10 Sainsbury’s voucher - Four weeks now”
Received €30 instead of €40 and emails are unanswered.
“now they won't respond to my emails.”
Waiting over a month for two £30 Amazon vouchers.
“Waiting for 2 X £30 Amazon vouchers for over a month.”
Longtime member awaiting two Amazon reward payments not initiated.
“reward payments are not being initiated.”
Reward payouts are an absolute mess.
“Absolute mess with reward payouts”
Account blocked for 'inconsistences' near reward threshold with no explanation.
“they block me for no reason”
Account randomly blocked near reward redemption, reviewer calls company a scam.
“suddenly block your account for no reason.”
Website blocks accounts randomly without explanation, according to reviewer.
“The website will block you randomly for doing nothing wrong!”
My rewards have not been paid out and support was automated.
“my rewards have not been paid out”
Rewards accumulating unrewarded and customer service replies seem automated.
“the rewards i claims are stacking up and not being paid out”
Completed many surveys but did not receive rewards despite contacting support.
“didn’t get rewarded”
App update caused IP issues and blocked survey access after years of use.
“blocked from taking surveys because of ip problem”
Account suspended with no explanation, preventing payout near threshold.
“my account had been suspended with no explanation given.”
Redeemed vouchers remain unissued and Toluna is unresponsive.
“processing since 30th April”
Account blocked and payments refused, reviewer says cheated out of £50.
“My account was suddenly blocked and they will not give me an explanation”
After earning £40, account flagged for 'consistent issues' and reviewer suspects scam.
“they have noticed consistent issues with my account”
Payment still not received after four weeks despite promised timeframe.
“i am already at 4th week and didnt get my payment.”
PayPal reward overdue beyond the guaranteed three weeks.
“I'm now beyond week 4 and have still not received my paypal rewards”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toluna runs an online market research platform that links brands with consumer panels. It offers tools to build surveys, plus polling and community features to gather consumer feedback. Clients get reporting dashboards and audience-targeting options for research campaigns. People can join panels in multiple countries and languages.