The collected reviews show recurring problems with reward fulfilment: many users report delayed or unpaid vouchers and PayPal redemptions. Account suspensions and blocked access are frequently mentioned and appear to affect both recent and long‑standing members. Communication is often described as automated or unhelpful, leaving users without clear explanations. If considering Toluna, monitor redemptions closely, keep records of claims and start with smaller reward amounts until you are confident payouts are processed reliably.
Examples from available reviews (Jul 2024 – Feb 2026).
Waiting over a month for two £30 Amazon vouchers.
“Waiting for 2 X £30 Amazon vouchers for over a month.”
Account suspended with no explanation, preventing payout near threshold.
“my account had been suspended with no explanation given.”
Rewards accumulating unrewarded and customer service replies seem automated.
“the rewards i claims are stacking up and not being paid out”
App update caused IP issues and blocked survey access after years of use.
“blocked from taking surveys because of ip problem”
Many reviews describe account suspensions, blocked access and problems with reward processing; users report limited, slow or unhelpful support.
Frequent reports of delayed or unpaid vouchers and PayPal rewards; users say earned points accumulate but expected redemptions are not issued.
Complaints cover survey disqualifications, being blocked from surveys and disrupted app experience after recent updates, affecting usability.
Isolated reports link recent app changes to access and IP issues, suggesting some users experience reduced functionality after updates.
Many users report automated, vague or no responses to enquiries; reviewers describe unclear explanations and slow or absent follow‑up.
Overall sentiment is negative: reviewers frequently say time spent on surveys did not result in expected rewards and left them disappointed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Sitejabber (20) · Quotes shortened · As of: February 2026
Account closed and points lost after attempted PayPal redemption.
“All of the points have gone...total scam”
Account suspended without apparent reason despite short membership.
“my account has been suspended for no apparent reason that I can see”
Reviewer alleges Toluna Colombia rigs contests and is not profitable.
“TOLUNA COLOMBIA is a scam”
Gift card claimed months ago still not received despite multiple contacts.
“after more than two months I haven't received that yet.”
Reviewer alleges Toluna owes panellists large sums and won't pay.
“Toluna are clearly a dishonest duplicitous disreputable company.”
Longtime user reports missing £30 reward and no email responses.
“the reward has now disappeared from my account and no longer says processing”
Reward unpaid over two months and £150 owed with fear of non-payment.
“I have now been waiting over TWO MONTHS for my reward incentive”
Waiting months for three £30 Amazon vouchers with unresolved support tickets.
“Waiting for 3 x £30 Amazon vouchers for months.”
£40 in unpaid Sainsbury's vouchers and no replies to emails.
“£40 worth of unpaid Sainsburys vouchers later, and unanswered emails...”
Multiple outstanding rewards totalling £70 and support tickets closed without answers.
“rewards dating back to the 19th of October still not being paid”
Redemptions requested in October remain unpaid and support claims issues are 'solved'.
“keep being told the query is "solved" when it's not.”
Been waiting six weeks for vouchers with unhelpful customer service.
“Scammers been waiting 6 weeks for vouchers still nothing, please dont get sucked in & do any surveys for them!!!!”
Reviewer urges Toluna to acknowledge widespread reward payment problems.
“They need to honestly recognise the problem”
£10 gift card unpaid after one and a half months, reviewer calls them scammers.
“I've been waiting a month and a half for my £10 gift card and still nothing!!!!!!!!!!!!!!!!!!!!!!!!!”
Waiting over a month for reward with numerous emails and no payout.
“Waiting for over a month for my reward and still no sign of it despite numerous emails.”
Reward redeemed 19 September still 'under review' eight weeks later.
“Reward redeemed 19 September. Still marked as "under review" eight weeks later.”
Redeemed eGifts not delivered, account suspended and points confiscated.
“Toluna confiscated my points and locked me out”
Amazon voucher not received after a week and support gives excuses.
“It's been a week I redeemed my Amazon voucher I haven't received it”
Payments now take 4-6 weeks; reviewer still waiting since 31 August.
“you need to wait between 4-6 weeks for your reward payment.”
Longtime member reports vouchers taking much longer to be issued.
“I have been waiting for a voucher since 31st August”
Waiting over four weeks for a £20 Asda voucher; reviewer now owed £50.
“I have been waiting over 4 weeks for a £20 Asda voucher.”
Large PayPal redemptions repeatedly cancelled without explanation.
“they keep cancelling payment giving no reason.”
£10 Sainsbury's voucher not received after four weeks.
“still no £10 Sainsbury’s voucher - Four weeks now”
Received €30 instead of €40 and emails are unanswered.
“now they won't respond to my emails.”
Waiting over a month for two £30 Amazon vouchers.
“Waiting for 2 X £30 Amazon vouchers for over a month.”
Longtime member awaiting two Amazon reward payments not initiated.
“reward payments are not being initiated.”
Reward payouts are an absolute mess.
“Absolute mess with reward payouts”
Account blocked for 'inconsistences' near reward threshold with no explanation.
“they block me for no reason”
Account randomly blocked near reward redemption, reviewer calls company a scam.
“suddenly block your account for no reason.”
Website blocks accounts randomly without explanation, according to reviewer.
“The website will block you randomly for doing nothing wrong!”
My rewards have not been paid out and support was automated.
“my rewards have not been paid out”
Rewards accumulating unrewarded and customer service replies seem automated.
“the rewards i claims are stacking up and not being paid out”
Completed many surveys but did not receive rewards despite contacting support.
“didn’t get rewarded”
App update caused IP issues and blocked survey access after years of use.
“blocked from taking surveys because of ip problem”
Account suspended with no explanation, preventing payout near threshold.
“my account had been suspended with no explanation given.”
Redeemed vouchers remain unissued and Toluna is unresponsive.
“processing since 30th April”
Account blocked and payments refused, reviewer says cheated out of £50.
“My account was suddenly blocked and they will not give me an explanation”
After earning £40, account flagged for 'consistent issues' and reviewer suspects scam.
“they have noticed consistent issues with my account”
Payment still not received after four weeks despite promised timeframe.
“i am already at 4th week and didnt get my payment.”
PayPal reward overdue beyond the guaranteed three weeks.
“I'm now beyond week 4 and have still not received my paypal rewards”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toluna is an online market‑research panel and survey platform that connects brands with consumer respondents. Members complete surveys and earn points that can be redeemed for rewards such as gift vouchers or PayPal. Toluna operates a website and mobile app and is used by market‑research clients to collect consumer feedback across multiple countries.