Reviews show a majority of customers experience automated, hands‑off switching that delivers tariff savings and convenience. Positive comments repeatedly mention timely updates, professional execution and a system that ‘does the hard work’. However, several reviews report important problems: account login failures, limited phone support, disputed transfers and unclear handling of refunds or direct‑debit adjustments. If you consider Switchd, check your account access, confirm how cancellations and cooling‑off periods are handled, and monitor your direct debit and first invoices after a switch.
Examples from available reviews (Dec 2021 – Feb 2026).
Knowledgeable staff provided sensible, timely and polite advice.
“Knowledgable people delivering sensible advice in a timely, polite and efficient manner.”
Reviewer cannot access supplier account and reports poor customer service.
“I can't log into my new energy supplier”
Reviewer reports forced transfer and misleading tariff after cancellation.
“DO NOT TRUST THIS SWITCHING SERVICE !!!”
Company did the hard work and kept reviewer informed.
“Did all the hard work for me & kept me informed.”
Most reviewers report efficient, timely switching and proactive management; a minority describe failed or inconsistent service and problematic transfers.
Many users report genuine savings and better tariffs; some say savings are small, unclear or offset by billing issues.
Several reviewers describe a hands‑off, no‑hassle experience; others report frustrating account access, passwords and switching-process problems.
Multiple reviewers praise an automated, reliable system; a minority report technical failures such as login problems and incorrect transfers.
Some customers highlight useful updates and follow‑ups; others describe poor customer service, long hold times and limited phone contact.
Most reviewers give a positive overall verdict citing convenience and savings; notable minority report serious process, billing or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I thought this was excellent, despite the fact that all switchd concerned in is advising you how more money you can save on your energy bill.
For some reason, this gets precedence over what I would consider being the more critical information I would like to receive from my energy broker.
They do not alleviate the agony of switching; on the contrary, they add another degree of complication, and aside from choosing a cheaper provider, you are still responsible for all the legwork.
My spending time with Switchd ripping off my brain significantly outweighs the ‘’more money’’ they promise I could save.
Don't use this website, they make fake promises.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Switchd is a UK energy switching and monitoring service that offers automated comparison and switching of gas and electricity tariffs on behalf of customers. It is commonly used by consumers who want an ongoing, hands‑off approach to finding better utility deals. People researching Switchd typically look for information on savings, service reliability, account access and customer support.