Reviews show a majority of customers experience automated, hands‑off switching that delivers tariff savings and convenience. Positive comments repeatedly mention timely updates, professional execution and a system that ‘does the hard work’. However, several reviews report important problems: account login failures, limited phone support, disputed transfers and unclear handling of refunds or direct‑debit adjustments. If you consider Switchd, check your account access, confirm how cancellations and cooling‑off periods are handled, and monitor your direct debit and first invoices after a switch.
Examples from available reviews (Dec 2021 – Feb 2026).
Knowledgeable staff provided sensible, timely and polite advice.
“Knowledgable people delivering sensible advice in a timely, polite and efficient manner.”
Reviewer cannot access supplier account and reports poor customer service.
“I can't log into my new energy supplier”
Reviewer reports forced transfer and misleading tariff after cancellation.
“DO NOT TRUST THIS SWITCHING SERVICE !!!”
Company did the hard work and kept reviewer informed.
“Did all the hard work for me & kept me informed.”
Most reviewers report efficient, timely switching and proactive management; a minority describe failed or inconsistent service and problematic transfers.
Many users report genuine savings and better tariffs; some say savings are small, unclear or offset by billing issues.
Several reviewers describe a hands‑off, no‑hassle experience; others report frustrating account access, passwords and switching-process problems.
Multiple reviewers praise an automated, reliable system; a minority report technical failures such as login problems and incorrect transfers.
Some customers highlight useful updates and follow‑ups; others describe poor customer service, long hold times and limited phone contact.
Most reviewers give a positive overall verdict citing convenience and savings; notable minority report serious process, billing or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Palesa provided understanding help and resolved the reviewer's problem.
“Palesa has been so understanding and helpful.”
Reviewer says their message was not addressed and won't return.
“Did not address what I wrote.”
Task was simple but reviewer lacked clarity on why it's best deal.
“Simple easy task, just lack of clarity on why this is the best deal.”
Service was kind, professional and responsive.
“Kind professional responsive service thank you”
Process was mostly simple but email frequency confused reviewer.
“Mostly very simple, but the frequency of e-mails was confusinh”
Reviewer is very happy with the concept and service provided.
“Very happy with this win-win biz concept and the service provided”
Palesa provided immediate, efficient, and supportive help with login.
“the person I contacted at Switchd, Palesa, was SUPERB.”
Their service made the reviewer's direct debit more affordable.
“My direct debit is more affordable”
Reviewer experienced poor communication and has not received the new deal.
“I've still not heard.”
Staff efficiently changed the reviewer's email and communicated well.
“The person who did this was efficient, helpful and had excellent communication.”
Reviewer suggests simplifying meter reading and bill reading process.
“Giving a meter reading, or reading your bill, could be simplified”
Switchd handled the switch to a cheaper supplier effortlessly.
“Changing from my old supplier to a new cheaper one was all done for me, couldn’t have been easier.”
Reviewer had an unclear charge clarified quickly.
“My query re a charge that I didn’t understand was clarified quickly”
Reviewer reports they do not have their customer number.
“I do not have my customer number”
Process went smoothly and reviewer noticed no issues.
“All went smoothly. Never noticed a thing g!!”
Company provided great follow-up and helpful service.
“Great follow up n helpful service.”
Company was easy to deal with.
“Easy to deal with”
Reviewer reports the service was excellent.
“Excelelent service”
The service performs exactly as advertised.
“Does what it says on the tin”
Reviewer received excellent support and quick, efficient message replies.
“Excellent support and all my messages replied to, quickly and efficiently”
Switchd provides timely updates and seamless change handling.
“Switchd keep on the ball and update with best offers and renewals.”
Switching was easy and hassle-free for a better deal.
“No hassle, no fuss switching for a better deal.”
Reviewer urges the company to plant trees.
“Let's just plant those trees”
Reviewer felt well looked after and changes benefitted budget.
“Well looked after, and so far all my changes have been for the best for my budget”
Reviewer cannot access supplier account and reports poor customer service.
“I can't log into my new energy supplier”
Company is helpful, pleasant and consistently finds good deals.
“Always helpful and pleasant.”
Service removed hassle of finding energy deals and pleased reviewer.
“They took the hassle out of looking for the best energy deals”
Knowledgeable staff provided sensible, timely and polite advice.
“Knowledgable people delivering sensible advice in a timely, polite and efficient manner.”
System functions well and appears reliable.
“Great system - seems to work well”
Automatic switching finds best gas and electricity deals without hassle.
“No hassle, just automatic choosing of the best gas and electric bill for my usage. Perfect.”
Service saves money and is easy to use and professional.
“saves money, easy to use and professionally executed.”
The process was very efficient and straightforward.
“Very efficient and straight forward.”
They switch to low tariffs but reviewer unsure about refunds and direct debit.
“no sense of whether excess funds are remitted back.”
Reviewer reports forced transfer and misleading tariff after cancellation.
“DO NOT TRUST THIS SWITCHING SERVICE !!!”
Company handled renewals and switching without reviewer effort.
“Already done and switched for me.”
They monitor and switch supplier as advertised.
“By monitoring and switching the supplier as advertised”
Reviewer finds the savings too small to justify the hassle.
“Too much hassle for a tiny amount of saving”
Transition was easy and the options were well researched.
“Easy transition. Well researched”
They provided good follow-up on outstanding matters.
“Good follow up on outstanding matters”
Company did the hard work and kept reviewer informed.
“Did all the hard work for me & kept me informed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Switchd is a UK energy switching and monitoring service that offers automated comparison and switching of gas and electricity tariffs on behalf of customers. It is commonly used by consumers who want an ongoing, hands‑off approach to finding better utility deals. People researching Switchd typically look for information on savings, service reliability, account access and customer support.