Skip to content
We Collect & Analyse Reviews

Switchd
Experiences & Reviews

Switchd is a UK energy switching and monitoring service that offers automated comparison and switching of gas and electricity tariffs on behalf of customers. It is commonly used by consumers who want an ongoing, hands‑off approach to finding better utility deals. People researching Switchd typically look for information on savings, service reliability, account access and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 19d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviewers report efficient, timely switching and proactive management; a minority describe failed or inconsistent service and problematic transfers.

Share
21%
Strong
💰

Value for money

Many users report genuine savings and better tariffs; some say savings are small, unclear or offset by billing issues.

Share
15%
Mixed
⚡

User experience

Several reviewers describe a hands‑off, no‑hassle experience; others report frustrating account access, passwords and switching-process problems.

Share
20%
Strong
🔧

Product quality

Multiple reviewers praise an automated, reliable system; a minority report technical failures such as login problems and incorrect transfers.

Share
13%
Strong
📞

Communication

Some customers highlight useful updates and follow‑ups; others describe poor customer service, long hold times and limited phone contact.

Share
10%
Mixed
⭐

Overall experience

Most reviewers give a positive overall verdict citing convenience and savings; notable minority report serious process, billing or support failures.

Share
22%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
David
trustpilot.com Sep 30, 2025

Switchd keep on the ball and update…

Switchd keep on the ball and update with best offers and renewals. Any changes are dealt with seaml...

r
robert
trustpilot.com Sep 30, 2025

No hassle

No hassle, no fuss swit...

c
customer
trustpilot.com Sep 30, 2025

Plant the trees

...

K
KELVIN
trustpilot.com Sep 30, 2025

Well looked after

Well looked after, and so far all my changes have been for the best for my bud...

T
Tamsin
trustpilot.com Sep 30, 2025

There is an impenetrable barrier - I can't log into my new energy supplier…

I can't log into my new energy supplier as Switched don't even use my email and they haven't given me my account number It's a painful process of havi...

H
Happy customer.
trustpilot.com Sep 30, 2025

Always the best deals.

Great company to deal with. Always helpful and pleasant. The best company to con...

a
alex fyall
trustpilot.com Sep 30, 2025

Cut your energy bills, give Switchd a try, you wont regret it.

Think i was one of Switchd, first customers. They took the hassle out of looking for the b...

R
Roy
trustpilot.com Sep 30, 2025

Saves money, works like clockwork

Knowledgable people delivering sensible advice in a ti...

P
Paul
trustpilot.com Sep 30, 2025

Great system

Great system - s...

A
Al
trustpilot.com Sep 30, 2025

No hassle

No hassle, just automatic choosing of the bes...

T
Tina Harrison
trustpilot.com Sep 30, 2025

SWITCHD does everything they say they…

SWITCHD does everything they say they do - saves...

A
Arthur Dyson
trustpilot.com Sep 30, 2025

Very efficient and straight forward.

Very efficient and...

T
Tim
trustpilot.com Sep 30, 2025

Very good at switching providerto…

Very good at switching providers to ostensibly provide the lowest tariff but no sense of whether...

u
uk5am
trustpilot.com Sep 30, 2025

Absolutely horrible service !

Absolutely horrible service !! Even after official cancellation, the supply was forcibly transferred to “Out Fox The Market”. Original quote was for a...

J
Joanne Armstrong
trustpilot.com Sep 30, 2025

Smooth Switch

Didn’t even have to think about when my renewal was up or fin...

A
Alan Gibson
trustpilot.com Sep 30, 2025

By monitoring and switching the…

By monitoring and switching...

M
Michael Richardson
trustpilot.com Sep 30, 2025

Too much hassle for a tiny amount of…

Too much hassle for a...

K
Karen Addlesee
trustpilot.com Sep 30, 2025

Easy transition

Easy transition....

L
Lars Lofberg
trustpilot.com Sep 30, 2025

Good follow up on outstanding matters

Good follow up on...

B
Bill Cane
trustpilot.com Sep 30, 2025

Did all the hard work for me & kept me…

Did all the hard work fo...

Share Your Experience

Help other customers by sharing your experience with Switchd. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a majority of customers experience automated, hands‑off switching that delivers tariff savings and convenience. Positive comments repeatedly mention timely updates, professional execution and a system that ‘does the hard work’. However, several reviews report important problems: account login failures, limited phone support, disputed transfers and unclear handling of refunds or direct‑debit adjustments. If you consider Switchd, check your account access, confirm how cancellations and cooling‑off periods are handled, and monitor your direct debit and first invoices after a switch.