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We Collect & Analyse Reviews

StairFurb
Experiences & Reviews

StairFurb is a company providing stair refurbishment products and kits for homeowners and trade customers. People searching reviews typically seek information on product quality, installation effort, delivery and customer support to evaluate suitability for DIY or fitted projects.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 18d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers describe helpful, responsive service and reliable delivery; a minority report measurement mistakes and replacement delays that affected installation.

Share
17%
Strong
💰

Value for money

Several customers call the price competitive, but others report extra costs for tools or paid fitting that reduced perceived value.

Share
8%
Mixed

User experience

Many buyers found ordering, measurement calls and DIY installation straightforward; some reviewers noted heavy components and challenging measurement tasks.

Share
21%
Strong
🔧

Product quality

Glass, oak and metal components are frequently described as well made and sturdy; occasional reviews cite damaged, short or missing parts on delivery.

Share
17%
Strong
📞

Communication

Reviewers often mention clear updates, video-measure support and helpful staff; isolated cases refer to slow follow-up when replacements were required.

Share
14%
Strong

Overall experience

Most customers report a positive final result and willingness to recommend; a small group experienced measurement, fitting or added-cost problems.

Share
23%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

E
Elizabeth
trustpilot.com Sep 30, 2025

A fantastic company to deal with

A fantastic company to deal with, the product has totally transformed our stair case in to a bright clean space with little to know effort. Stairfurb...

G
Gillian
trustpilot.com Sep 30, 2025

From video call to ordering

From video call to orde...

c
customer
trustpilot.com Sep 30, 2025

Upstairs banister replacement

Ordered on the phone and received email updates an...

t
tina clark
trustpilot.com Sep 30, 2025

Fast delivery

Fast delivery, good communication, helpful staff and...

P
Paul
trustpilot.com Sep 30, 2025

Lot's of support

Lot's of support. Ea...

S
Sandra Barros
trustpilot.com Sep 30, 2025

Not happy at all

customer service really nice but unfortunately a really bad experience...First of all the measurements are made during a video call which at the end m...

A
Andrew
trustpilot.com Sep 30, 2025

Excellent overall experience Great help with video measurement help

Great help with video measurement help, well produced material; speedy technical help when minor issues aro...

J
James Tyler
trustpilot.com Sep 30, 2025

Great process

Great process , good price great item...

P
PJP
trustpilot.com Sep 30, 2025

Happy with quality and sturdy handrail

Happy with quality and sturdy handrail. Can't fault wit...

M
Mark Jackson
trustpilot.com Sep 30, 2025

Excellent product, Simple to install

I shopped around for weeks before deciding to settle with Stairfurb. Although I’m an ok DIY’er I wanted something that was easy to install with minima...

D
Dave Littlewood
trustpilot.com Sep 30, 2025

Loft project looks amazing now

Great kit, easy to install ( I’m a DIY ma...

J
JAYNE
trustpilot.com Sep 30, 2025

Not happy at all

Not happy at all, measuring was a nightmare, didn’t realise I would have to buy power drill, saw etc, way more complicated than expe...

S
Sarah Barrett
trustpilot.com Sep 30, 2025

So far a very positive (DIY) experience!

Transacting with the company has been very easy; all the way from sales and ordering to delivery. I have yet to see post sales support in practice but...

I
Ian Johnson
trustpilot.com Sep 30, 2025

Great!

Great service, constant updates on progress. Kit arrived with all re...

N
Nick Hudson
trustpilot.com Sep 30, 2025

Excellent company.

Excellent company. Stairs look great and the me...

U
Uzaira Javed
trustpilot.com Sep 30, 2025

Not recommended

They should send their person to measure properly while taking order . The material wasn’t enough. And th...

M
Matthew Arnold
trustpilot.com Sep 30, 2025

Helped transform an old staircase into a thing of incredible beauty!

The videos on the Stairfurb website gave me the confidence that refurbishing my 40-year-old staircase would be within my DIY skills and really helped...

L
Lakshman
trustpilot.com Sep 30, 2025

It’s very easy process and also very good price too

From the start to fini...

E
Ewan MacKenzie
trustpilot.com Sep 30, 2025

Very helpful with getting accurate…

Very helpful with getting accurate measurements prior to order. Delivery was great and quality of Oak was superb....

T
Trung Nguyen
trustpilot.com Sep 30, 2025

Very good i love

...

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Conclusion

Customer feedback shows StairFurb kits commonly produce a modern finish and are often straightforward for competent DIYers to install. Many reviewers praise the clarity of components, delivery and responsive support, while several raise concerns about measurement accuracy and occasional damaged or missing parts. Multiple reviewers also report additional costs for tools or paid installers when they could not complete fitting themselves. If you are not confident in measuring or handling heavy glass, consider professional measurement or budgeting for a fitter and contact customer support promptly if parts arrive incorrect or damaged.