Reviews Analysed
21
We Collect & Analyse Reviews
StairFurb
Experiences & Reviews
StairFurb is a company providing stair refurbishment products and kits for homeowners and trade customers. People searching reviews typically seek information on product quality, installation effort, delivery and customer support to evaluate suitability for DIY or fitted projects.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive service and reliable delivery; a minority report measurement mistakes and replacement delays that affected installation.
Share
Strong
17%
💰
Value for money
Several customers call the price competitive, but others report extra costs for tools or paid fitting that reduced perceived value.
Share
Mixed
8%
⚡
User experience
Many buyers found ordering, measurement calls and DIY installation straightforward; some reviewers noted heavy components and challenging measurement tasks.
Share
Strong
21%
🔧
Product quality
Glass, oak and metal components are frequently described as well made and sturdy; occasional reviews cite damaged, short or missing parts on delivery.
Share
Strong
17%
📞
Communication
Reviewers often mention clear updates, video-measure support and helpful staff; isolated cases refer to slow follow-up when replacements were required.
Share
Strong
14%
⭐
Overall experience
Most customers report a positive final result and willingness to recommend; a small group experienced measurement, fitting or added-cost problems.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Excellent product, Simple to install
"I shopped around for weeks before deciding to settle with Stairfurb. Although I’m an ok DIY’er I wanted something that was easy to install with minima..."
Mark Jackson
Trustpilot
Sep 30, 2025
Featured for: Detailed positive across process
Not happy at all
"customer service really nice but unfortunately a really bad experience...First of all the measurements are made during a video call which at the end m..."
Sandra Barros
Trustpilot
Sep 30, 2025
Featured for: Extensive negative: measurements and damage
A Stunning Transformation for your Home's Interior
"I recently purchased a Glass Staircase and Banister kit from StairFurb, and I must say that I am truly impressed with the quality of their product. The installation was straightforward, and everything fit together perfectly. The glass balustrade looks sleek and modern, giving my staircase a whole new look. The clarity of the glass is outstanding; it reflects light beautifully creating an inviting atmosphere in my home overall. Throughout the purchasing process, communication with their customer service team was excellent. They were always available to answer any questions or concerns that arose during installation. Overall, I couldn't be happier with my purchase from StairFurb. If you are looking for affordable yet high-quality Glass staircases or banisters —look no further! Their kits are easy to install yourself without having experience in construction."
Mr. Maximus Leannon
Collected.reviews
Feb 18, 2023
Featured for: Positive product and communication
Not happy at all
"Not happy at all, measuring was a nightmare, didn’t realise I would have to buy power drill, saw etc, way more complicated than expe..."
JAYNE
Trustpilot
Sep 30, 2025
Featured for: Negative: measurement and hidden costs
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Elizabeth
trustpilot.com
Sep 30, 2025
A fantastic company to deal with
A fantastic company to deal with, the product has totally transformed our stair case in to a bright clean space with little to know effort. Stairfurb...
G
Gillian
trustpilot.com
Sep 30, 2025
From video call to ordering
From video call to orde...
c
customer
trustpilot.com
Sep 30, 2025
Upstairs banister replacement
Ordered on the phone and received email updates an...
t
tina clark
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, good communication, helpful staff and...
P
Paul
trustpilot.com
Sep 30, 2025
Lot's of support
Lot's of support. Ea...
S
Sandra Barros
trustpilot.com
Sep 30, 2025
Not happy at all
customer service really nice but unfortunately a really bad experience...First of all the measurements are made during a video call which at the end m...
A
Andrew
trustpilot.com
Sep 30, 2025
Excellent overall experience Great help with video measurement help
Great help with video measurement help, well produced material; speedy technical help when minor issues aro...
J
James Tyler
trustpilot.com
Sep 30, 2025
Great process
Great process , good price great item...
P
PJP
trustpilot.com
Sep 30, 2025
Happy with quality and sturdy handrail
Happy with quality and sturdy handrail. Can't fault wit...
M
Mark Jackson
trustpilot.com
Sep 30, 2025
Excellent product, Simple to install
I shopped around for weeks before deciding to settle with Stairfurb. Although I’m an ok DIY’er I wanted something that was easy to install with minima...
D
Dave Littlewood
trustpilot.com
Sep 30, 2025
Loft project looks amazing now
Great kit, easy to install ( I’m a DIY ma...
J
JAYNE
trustpilot.com
Sep 30, 2025
Not happy at all
Not happy at all, measuring was a nightmare, didn’t realise I would have to buy power drill, saw etc, way more complicated than expe...
S
Sarah Barrett
trustpilot.com
Sep 30, 2025
So far a very positive (DIY) experience!
Transacting with the company has been very easy; all the way from sales and ordering to delivery. I have yet to see post sales support in practice but...
I
Ian Johnson
trustpilot.com
Sep 30, 2025
Great!
Great service, constant updates on progress. Kit arrived with all re...
N
Nick Hudson
trustpilot.com
Sep 30, 2025
Excellent company.
Excellent company. Stairs look great and the me...
U
Uzaira Javed
trustpilot.com
Sep 30, 2025
Not recommended
They should send their person to measure properly while taking order . The material wasn’t enough. And th...
M
Matthew Arnold
trustpilot.com
Sep 30, 2025
Helped transform an old staircase into a thing of incredible beauty!
The videos on the Stairfurb website gave me the confidence that refurbishing my 40-year-old staircase would be within my DIY skills and really helped...
L
Lakshman
trustpilot.com
Sep 30, 2025
It’s very easy process and also very good price too
From the start to fini...
E
Ewan MacKenzie
trustpilot.com
Sep 30, 2025
Very helpful with getting accurate…
Very helpful with getting accurate measurements prior to order. Delivery was great and quality of Oak was superb....
T
Trung Nguyen
trustpilot.com
Sep 30, 2025
Very good i love
...
Conclusion
Customer feedback shows StairFurb kits commonly produce a modern finish and are often straightforward for competent DIYers to install. Many reviewers praise the clarity of components, delivery and responsive support, while several raise concerns about measurement accuracy and occasional damaged or missing parts. Multiple reviewers also report additional costs for tools or paid installers when they could not complete fitting themselves. If you are not confident in measuring or handling heavy glass, consider professional measurement or budgeting for a fitter and contact customer support promptly if parts arrive incorrect or damaged.