Reviews indicate SpaSeekers is effective as an online booking and voucher platform, with many customers finding the website easy to use and agents responsive. Frequent positives include quick booking, helpful email replies and useful support for group bookings or complex reservations. Areas to note: some reviewers experienced on‑site problems (cleanliness, outdated facilities or food quality) and several reported booking or scheduling issues that required extra contact or refunds. Consumers should confirm treatment and meal times directly with the spa, keep confirmation emails and consider using SpaSeekers’ booking advisors for larger groups or tricky availability.
Examples from available reviews (Nov 2022 – Feb 2026).
Booking was easy and the spa experience exceeded expectations.
“my experience with SpaSeekers exceeded expectations”
Outdated, dirty facilities and unpleasant smells ruined the birthday celebration.
“The spa facilities is outdated and dirty.”
Booking paid for but then informed the venue was fully booked; awful.
“Instantly got a message off Claxton wood informing me that it was fully booked...”
Booking adviser contacted the hotel and successfully booked for a large party.
“The Booking Advisor I dealt with was very helpful”
Staff and agents are frequently described as helpful and professional, especially when handling group bookings and agent-assisted reservations.
Views on value are split: several reviewers praise deals and competitive prices, while others say the experience did not justify the cost.
Most reviewers report an easy, quick online booking process and reliable e‑voucher delivery; a small number report scheduling limits or booking failures.
Reports on on‑site quality vary: some reviewers praise facilities and treatments, while others describe cleanliness issues and poor food or amenities.
Customer service and email responses are commonly described as prompt and helpful, though a minority report late or problematic booking messages.
Overall impressions skew positive with many satisfied or excited customers, but several reviews record disappointing or unusable experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Online booking easy; reviewer suggests better photos and improved filters.
“My only suggestion would be to have more accurate photos for spa experiences”
Bookings mismanaged for two people, charged extra and experienced rude staff.
“then he hung up on me . Very rude”
Poor check‑in, dirty room and spa, and unsatisfactory management response.
“poor check in experience”
Company allegedly missold a spa break and imposed restrictive cancellation terms.
“Awful company. Missold us a spa break, then called to cancel.”
Vouchers expired after twelve months and Spa Seekers refused to extend them.
“Be aware only valid for 12 months.”
Spa cancelled services seven minutes before arrival and complaints went unresolved.
“They emailed 7 mins before arrival to let us know that they would not be able to offer what we booked”
Reviewer praises Best Price Guarantee and positive repeat bookings.
“I love Spaseekers Best Price Guarantee I know that i am getting the best spa deal.”
Positive booking service; staff assisted with voucher and made booking easy.
“made the process very easy!”
Spa weekend disappointed by leisure‑centre facilities and poor complaint handling.
“It was more like a council run tiny leisure centre.”
Reviewer claims the company stole money and will not satisfy customers.
“They steal money from hard working people.”
Vouchers were unusable and customers lost their money.
“THEY WON'T LET YOU USE THEM AND YOU LOSE THE MONEY”
Company charged an extra fee and provided appalling customer service.
“They charged me an additional £25 to change the date by 1 day”
Vouchers were changed and company refused to rectify, losing £850.
“we are now £850 out of pocket.”
Booking had wrong date and the company failed to respond.
“They sent me a booking with the wrong date”
Reviewer alleges a sophisticated scam and fake spa listings.
“These people are THIEVES!”
Booking cancelled twelve days before and company refused compensation.
“refused to offer compensation”
Two hours spent finding a spa, then booking was cancelled.
“2 hours to find a suitable spa day for me and my wife...and then receive a cancellation.”
Company acts as middleman causing extra costs and minimal experience.
“Absolute con of a company.”
Poor quality service, misleading information and disappointing reception.
“Way too expensive for such a poor quality of service”
Gifted voucher unusable and customer service unresponsive.
“I was gifted a voucher and was unable to use it”
I recently booked a spa day through SpaSeekers and I must say it was an indulgent experience. The online booking process was very easy to navigate, and the options they provided were extensive. They had a huge selection of locations across the UK, which made choosing one that suited my needs convenient.
When I arrived at the spa location, I was pleased with how clean and well-maintained everything looked. The staff were welcoming and professional right from the get-go! The facilities themselves were top-notch: saunas, steam rooms, swimming pool - they all offered up their own unique sensory experiences designed for relaxation.
What stood out for me personally about Spa Seekers's services is that no matter what kind of spa treatment you're interested in- whether it be facials or full-body massages- they will have talented professionals on-hand who truly know what they're doing.
Overall, my experience with SpaSeekers exceeded expectations as it turned out to be money well spent!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SpaSeekers is a UK-based online booking platform that aggregates spa days, breaks and e‑vouchers from hotels and day spas. The service facilitates online reservations, e‑voucher delivery and group bookings, and provides customer support and booking advisors. It is a marketplace rather than an operator of spa facilities; consumers use it to compare offers, purchase vouchers and arrange visits across multiple UK venues.