Reviews indicate SpaSeekers is effective as an online booking and voucher platform, with many customers finding the website easy to use and agents responsive. Frequent positives include quick booking, helpful email replies and useful support for group bookings or complex reservations. Areas to note: some reviewers experienced on‑site problems (cleanliness, outdated facilities or food quality) and several reported booking or scheduling issues that required extra contact or refunds. Consumers should confirm treatment and meal times directly with the spa, keep confirmation emails and consider using SpaSeekers’ booking advisors for larger groups or tricky availability.
Examples from available reviews (Nov 2022 – Feb 2026).
Booking was easy and the spa experience exceeded expectations.
“my experience with SpaSeekers exceeded expectations”
Outdated, dirty facilities and unpleasant smells ruined the birthday celebration.
“The spa facilities is outdated and dirty.”
Booking paid for but then informed the venue was fully booked; awful.
“Instantly got a message off Claxton wood informing me that it was fully booked...”
Booking adviser contacted the hotel and successfully booked for a large party.
“The Booking Advisor I dealt with was very helpful”
Staff and agents are frequently described as helpful and professional, especially when handling group bookings and agent-assisted reservations.
Views on value are split: several reviewers praise deals and competitive prices, while others say the experience did not justify the cost.
Most reviewers report an easy, quick online booking process and reliable e‑voucher delivery; a small number report scheduling limits or booking failures.
Reports on on‑site quality vary: some reviewers praise facilities and treatments, while others describe cleanliness issues and poor food or amenities.
Customer service and email responses are commonly described as prompt and helpful, though a minority report late or problematic booking messages.
Overall impressions skew positive with many satisfied or excited customers, but several reviews record disappointing or unusable experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Site is very easy to use for booking spa days and treats.
“Very easy site to use to book spa days.”
Helpful staff and easy booking, but phone wait took twelve minutes.
“Only criticism was it took 12mins to get through.”
Reviewer states the experience was not good.
“Not a good Experience”
Able to book easily and apply a discount.
“Easy to book and was able to apply discount”
Staff were very helpful, reviewer reports.
“Very helpful staff!”
Booking was very easy and confirmation replies were very quick.
“Very easy to book and very quick to reply with confirmation”
Wide options and an easy booking system.
“Great options, easy booking system”
Booked desired venue online easily; received confirmation for treatments and meals.
“Chose the venue we wanted and booked it online ,it was that easy.”
Reviewer is very pleased with the service provided.
“I'm very pleased with the service they provided.”
Site is great and simple to use.
“Great site. Simple to use”
Reviewer says advertising misleading and charges applied for changes or cancellations.
“Misleading advertising then they charge you fees to change or cancel even if its months in advance.”
Booking was quick and straightforward.
“Quick and straightforward to book”
The website was easy to navigate.
“Easy website to navigate”
Reviewer is really happy with the service from the company.
“Really happy with the service from them .”
Confirmed booking was cancelled and price withdrawn, causing upset and stress.
“Champneys will no longer offer the deal at that price.”
Confirmation emails arrived quickly with all booking information.
“Confirmation emails were received quickly so I had all the information relating to the booking.”
Booking was easy and offered good value for money.
“Very easy to book and good value for money.”
Great service and straightforward to use.
“Great service straightforward to use”
Booking was very easy and confirmed quickly by email.
“Very easy to book and everything very quickly confirmed via email.”
Spa was very dirty and overcrowded, though the massage was good.
“Spa very dirty and too many Bookings . Massage was good”
Date amendment paid but hotel not informed; complaint was poorly handled.
“Paid to amend the date, took payment but didnt inform the hotel.”
Booking was easy and reviewer hopes for a brilliant day.
“Easy to book.”
Horrendous experience for my mum's 60th birthday, not worth the money.
“Absolutely horrendous .”
Booking adviser contacted the hotel and successfully booked for a large party.
“The Booking Advisor I dealt with was very helpful”
The site was easy to use.
“Easy to use site”
Booking was easy even for a large group; agent answered questions.
“Booking easy, as a large group had to do this directly with an agent.”
Online booking was very easy.
“Very easy to book online”
Outdated, dirty facilities and unpleasant smells ruined the birthday celebration.
“The spa facilities is outdated and dirty.”
Booking was great and very easy to complete.
“Great very easy to complete”
Booking process was quick and detailed; cannot book treatment times online.
“Very quick booking process, plenty of detail provided.”
Booking was super easy and offered great deals.
“Super easy , great deals”
E‑voucher arrived early on daughter's birthday; reviewer was very impressed.
“It was delivered early on the day of her birthday.”
Offers money‑saving deals and reviewer is excited for the spa day.
“Fantastic money saving deals”
Website was easy to use and fabulous.
“Easy to use website fabulous”
Wonderful, peaceful experience with divine massage and tranquil courtyard.
“Wonderful experience, the perfect place if you are looking for peace”
Rebecca was helpful with a group booking and responded promptly via email.
“she was really helpful and got us booked up for what we wanted.”
Booking paid for but then informed the venue was fully booked; awful.
“Instantly got a message off Claxton wood informing me that it was fully booked...”
Treatment times were scheduled separately, ruining anniversary and requiring refund calls.
“Booking was made and our allotted times for treatments were all scheduled at different times”
Simple booking process with great communication; spa visit went well.
“Simple booking process, great communication and all went well with our spa visit.”
Quick email reply resolved payment error; process simple and well communicated.
“Quick reply via email when I encounter a payment error.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SpaSeekers is a UK-based online booking platform that aggregates spa days, breaks and e‑vouchers from hotels and day spas. The service facilitates online reservations, e‑voucher delivery and group bookings, and provides customer support and booking advisors. It is a marketplace rather than an operator of spa facilities; consumers use it to compare offers, purchase vouchers and arrange visits across multiple UK venues.