Reviewers often praise fresh bouquets that last and a simple online ordering process. Many others describe late, missed, or mishandled deliveries that ruin time‑sensitive occasions. Customers also frequently report flowers arriving damaged, squashed, or dying within days. Company communication and fixes draw regular criticism, alongside reports of good service from repeat buyers.
Examples from available reviews (Jun 2022 – Mar 2026).
All the flowers arrived drooping and dead.
“Dreadful all the flowers were drooping and dead”
Company failed to deliver flowers on Valentine's Day.
“Failed to deliver flowers on Valentines day.”
Flowers were fresh and lasted ten days, highly recommended.
“these beautiful fresh flowers have lasted ten days.”
Ordering online was very easy and delivery met expectations.
“Very easy to order online and delivered as promised.”
Delivery reliability stands out as the main service issue. Multiple reviews mention missed or late deliveries for birthdays and Valentine’s Day. Several point to courier handling as where things go wrong.
Price and value come up less often than delivery or quality. When they do, complaints focus on damaged packaging, fewer stems than expected, or missing gift add‑ons. A small number of reviews describe pricing as fair and the product as acceptable value.
Customers often describe the website as easy to use and ordering as straightforward. Positive notes mention a clear checkout and timely confirmations. A few comments mention unwanted advertising or surprise subscriptions.
Reviews split between bouquets that arrive fresh and last many days, and flowers that turn up limp or dead. Many describe crushed packaging, wilted stems, or blooms fading within days of delivery. Some mention missing items or substitutions that didn’t match the advertised photos.
Several reviews describe slow or poor customer service responses after delivery issues. Some say they received refunds without any goodwill gesture or were sent to pursue courier claims. Others, in contrast, report timely updates and helpful support.
Reviews show a sharp split between great experiences and complete failures. Positive stories highlight on‑time delivery and flowers that last. Negative ones focus on lost deliveries, dead flowers, and unhelpful support, leaving results heavily dependent on delivery performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Recipient loved the flowers, but the delivery box arrived squashed.
“the box was squashed on arrival.”
Flowers were delivered on time and matched the description, friend loved them.
“Flowers delivered on time and beautiful.”
Delivery lacked communication and confirmation; box battered despite arrival.
“lack of contact from yourselves, and the courier”
Order was never received, making it a sad experience.
“The order never received so sad experience”
Company delivered from afar but substituted white roses without prior notice.
“And they actually were pale yellow...”
Ordering was easy, delivery on time, and recipients admired the flowers.
“Easy to order and delivered on time and much admired by the recipients”
Flowers arrived on time and were a great surprise.
“Arrived on time, was a great suprise from my friend”
Company consistently delivers on time with excellent service.
“Always deliver on time, super service Thank you”
Recipient was very happy with the flower bouquet.
“The recipient was very happy about the flower bouquet”
Some flowers appeared near the end of life, indicating poor quality.
“Some of the flowers I received looked like they were on their last legs!”
Flowers were delivered late and customer service was unavailable in evenings.
“they did not manage to deliver on time for a birthday.”
Delivery was late and flowers arrived squashed and unusable.
“The flowers arrived in a poor state: squashed in their box and several needed discarding.”
Packaging was damaged and there were fewer flowers than expected.
“The packaging was damaged and there were far fewer flowers than I expected for the price I paid.”
Unable to change delivery date despite giving full day's notice.
“I was told I could not change the delivery date and I was not entitled to a refund.”
Promised next-day delivery failed and arrived days later.
“as I didn’t pay for next day delivery they could be delivered whenever!”
Flowers arrived squashed, dry and limp, and card did not arrive.
“The Flowers inside were dry & limp”
Flowers lost by courier and company directed refund claims to Evri.
“they state you have to get the refund from EVRI.”
Flowers arrived but were dead within days and customer service didn't respond.
“Flowers that were delivered on Monday were dead by Friday.”
Late delivery and poor presentation left recipient upset and insulted.
“the "vase" I paid for was a jam jar”
Order not delivered and customer service did not reply to emails.
“My order was not delivered, impossible to get hold of someone to explane to me what happened.”
Reviewer asks readers to view email correspondence at review bottom.
“Please see the email correspondence between Serenata Flowers and me.”
Flowers arrived old and soggy, and customer service was unhelpful.
“The flowers were old, soggy!”
Complains about excessive YouTube ads and unexpected subscription charges.
“If you buy flowers from Serenata expect you Youtube adds to be bombarded by Senenata Adds.”
Received terrible flowers and experienced poor customer service.
“Terrible flowers and customer service I would avoid.”
They failed to send ordered flowers and chocolates, only sending a card.
“They sent just the "You deserve flowers card".”
High praise for selection, freshness, careful packaging and reliable delivery.
“Serenata Flowers is an exceptional choice for flower enthusiasts.”
Company appears local on search but actually operates online from Malta.
“they're an online business based in Malta.”
Orders arrive on schedule and in perfect condition matching website photos.
“Whenever I order from them, the flowers arrive right on schedule and in perfect shape.”
Good selection, quick delivery, and long-lasting fresh bouquets.
“The flowers are of good quality, and the bouquet stays fresh for a long time.”
Flowers arrived in very poor condition with gel leaking from packaging.
“The gel had leaked everywhere.”
I recently had the pleasure of purchasing flowers from Serenata Flowers, and I must say that my experience with them was delightful. As a not-so-smart shopper, I was thrilled to discover that their website was user-friendly and easy to navigate.
Their selection of fresh flowers and bouquets is impressive, and there's something for every occasion at an affordable price. What's more, their free next-day flower delivery service-from Monday straight through until Sunday-is incredibly convenient.
One thing that stood out to me was how well-prepared the bouquets were by florists before being hand-delivered by couriers in the UK. The attention to detail in arranging each bouquet shows just how much care Serenata Flowers puts into ensuring customer satisfaction.
Overall, my experience with Serenata Flowers has been top-notch. They offer excellent customer service and provide high-quality floral arrangements at competitive prices. If you're looking for beautiful flowers delivered right to your door (or someone else's!), I highly recommend giving Serenata Flowers a try!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Serenata Flowers is an online florist selling bouquets, plants, and gift items through its e‑commerce website. The site shows seasonal collections and product pages with photos and descriptions to help customers choose. Shoppers can pick delivery dates and add extras like cards, chocolates, or soft toys at checkout. The business accepts major payment methods and uses a secure online checkout. Customer support is available through standard channels such as email and telephone.