Reviewers frequently praise fresh, attractive bouquets and many on-time deliveries, and several customers highlight an easy ordering experience and fair prices. However, a meaningful minority report delivery failures, missing items (for example cards) and occasional damaged packaging. Those problems have had serious consequences in some cases, so consumers ordering for time-sensitive or emotionally important occasions may want to confirm delivery options and tracking. If product quality and value are priorities, many reviews are positive, but consider the mixed record on communication and fulfilment when deciding.
Examples from available reviews (Jun 2022 – Feb 2026).
Repeated use praised for excellent service, quick free delivery and updates.
“excellent service, very quick free delivery and above all beautiful flowers.”
Flowers were not delivered for a sensitive occasion, reviewer will not recommend.
“The flowers have NOT been delivered..”
No birthday card was included despite paying extra, causing disappointment.
“there was no card with the flowers”
Some flowers appeared near the end of life, indicating poor quality.
“Some of the flowers I received looked like they were on their last legs!”
Many reviews describe punctual, quick deliveries and helpful handling, but a notable number report missed or undelivered orders and inconsistent customer support.
A small number of reviewers explicitly comment on price, generally calling prices fair or affordable, though few reviews discuss value in detail.
Several customers describe an easy-to-use website and straightforward ordering; a minority report unclear delivery terms or missing order information at checkout.
Many recipients praise fresh, long-lasting flowers and attractive arrangements, while others report substitutions, squashed packaging or wilted stems on arrival.
Some customers note useful delivery updates, but several reviews point to missing cards, lack of notification about substitutions and poor customer-service responses.
Overall impressions vary: many positive experiences with admired bouquets and timely deliveries, alongside significant negative cases driven by delivery or fulfilment failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Recipient loved the flowers, but the delivery box arrived squashed.
“the box was squashed on arrival.”
Flowers were delivered on time and matched the description, friend loved them.
“Flowers delivered on time and beautiful.”
Delivery lacked communication and confirmation; box battered despite arrival.
“lack of contact from yourselves, and the courier”
Order was never received, making it a sad experience.
“The order never received so sad experience”
Company delivered from afar but substituted white roses without prior notice.
“And they actually were pale yellow...”
Ordering was easy, delivery on time, and recipients admired the flowers.
“Easy to order and delivered on time and much admired by the recipients”
Flowers arrived on time and were a great surprise.
“Arrived on time, was a great suprise from my friend”
Company consistently delivers on time with excellent service.
“Always deliver on time, super service Thank you”
Recipient was very happy with the flower bouquet.
“The recipient was very happy about the flower bouquet”
Some flowers appeared near the end of life, indicating poor quality.
“Some of the flowers I received looked like they were on their last legs!”
Flowers were delivered late and customer service was unavailable in evenings.
“they did not manage to deliver on time for a birthday.”
Delivery was late and flowers arrived squashed and unusable.
“The flowers arrived in a poor state: squashed in their box and several needed discarding.”
Packaging was damaged and there were fewer flowers than expected.
“The packaging was damaged and there were far fewer flowers than I expected for the price I paid.”
Unable to change delivery date despite giving full day's notice.
“I was told I could not change the delivery date and I was not entitled to a refund.”
Promised next-day delivery failed and arrived days later.
“as I didn’t pay for next day delivery they could be delivered whenever!”
Flowers arrived squashed, dry and limp, and card did not arrive.
“The Flowers inside were dry & limp”
Flowers lost by courier and company directed refund claims to Evri.
“they state you have to get the refund from EVRI.”
Flowers arrived but were dead within days and customer service didn't respond.
“Flowers that were delivered on Monday were dead by Friday.”
Late delivery and poor presentation left recipient upset and insulted.
“the "vase" I paid for was a jam jar”
Order not delivered and customer service did not reply to emails.
“My order was not delivered, impossible to get hold of someone to explane to me what happened.”
Reviewer asks readers to view email correspondence at review bottom.
“Please see the email correspondence between Serenata Flowers and me.”
Flowers arrived old and soggy, and customer service was unhelpful.
“The flowers were old, soggy!”
Complains about excessive YouTube ads and unexpected subscription charges.
“If you buy flowers from Serenata expect you Youtube adds to be bombarded by Senenata Adds.”
Received terrible flowers and experienced poor customer service.
“Terrible flowers and customer service I would avoid.”
They failed to send ordered flowers and chocolates, only sending a card.
“They sent just the "You deserve flowers card".”
High praise for selection, freshness, careful packaging and reliable delivery.
“Serenata Flowers is an exceptional choice for flower enthusiasts.”
Company appears local on search but actually operates online from Malta.
“they're an online business based in Malta.”
Orders arrive on schedule and in perfect condition matching website photos.
“Whenever I order from them, the flowers arrive right on schedule and in perfect shape.”
Good selection, quick delivery, and long-lasting fresh bouquets.
“The flowers are of good quality, and the bouquet stays fresh for a long time.”
Flowers arrived in very poor condition with gel leaking from packaging.
“The gel had leaked everywhere.”
I recently had the pleasure of purchasing flowers from Serenata Flowers, and I must say that my experience with them was delightful. As a not-so-smart shopper, I was thrilled to discover that their website was user-friendly and easy to navigate.
Their selection of fresh flowers and bouquets is impressive, and there's something for every occasion at an affordable price. What's more, their free next-day flower delivery service-from Monday straight through until Sunday-is incredibly convenient.
One thing that stood out to me was how well-prepared the bouquets were by florists before being hand-delivered by couriers in the UK. The attention to detail in arranging each bouquet shows just how much care Serenata Flowers puts into ensuring customer satisfaction.
Overall, my experience with Serenata Flowers has been top-notch. They offer excellent customer service and provide high-quality floral arrangements at competitive prices. If you're looking for beautiful flowers delivered right to your door (or someone else's!), I highly recommend giving Serenata Flowers a try!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Serenata Flowers is an online florist that offers bouquets, arrangements and related gift items through an e-commerce platform. The business serves customers in the UK and accepts international orders, providing delivery and gift messaging options through its website.