Reviewers frequently praise fresh, attractive bouquets and many on-time deliveries, and several customers highlight an easy ordering experience and fair prices. However, a meaningful minority report delivery failures, missing items (for example cards) and occasional damaged packaging. Those problems have had serious consequences in some cases, so consumers ordering for time-sensitive or emotionally important occasions may want to confirm delivery options and tracking. If product quality and value are priorities, many reviews are positive, but consider the mixed record on communication and fulfilment when deciding.
Examples from available reviews (Jun 2022 – Feb 2026).
Repeated use praised for excellent service, quick free delivery and updates.
“excellent service, very quick free delivery and above all beautiful flowers.”
Flowers were not delivered for a sensitive occasion, reviewer will not recommend.
“The flowers have NOT been delivered..”
No birthday card was included despite paying extra, causing disappointment.
“there was no card with the flowers”
Some flowers appeared near the end of life, indicating poor quality.
“Some of the flowers I received looked like they were on their last legs!”
Many reviews describe punctual, quick deliveries and helpful handling, but a notable number report missed or undelivered orders and inconsistent customer support.
A small number of reviewers explicitly comment on price, generally calling prices fair or affordable, though few reviews discuss value in detail.
Several customers describe an easy-to-use website and straightforward ordering; a minority report unclear delivery terms or missing order information at checkout.
Many recipients praise fresh, long-lasting flowers and attractive arrangements, while others report substitutions, squashed packaging or wilted stems on arrival.
Some customers note useful delivery updates, but several reviews point to missing cards, lack of notification about substitutions and poor customer-service responses.
Overall impressions vary: many positive experiences with admired bouquets and timely deliveries, alongside significant negative cases driven by delivery or fulfilment failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Flowers were excellent but delivery left them stuffed in a hedge.
“she found them stuffed in a hedge in her garden.”
Roses were wilted on arrival and tracking was uncertain.
“The roses were wilted when arrived.”
Flowers deteriorated quickly and were virtually dead by Saturday.
“The flowers arrived on Friday and by Saturday evening they were virtually dead.”
Delivery and tracking were good, but the flowers were disappointing.
“but in all honesty the flowers were a let down.”
Lovely flowers, but courier left the package unattended and it got soaked.
“delivery was just left on doorstep with no chap at the door”
Flowers arrived in good condition and are blooming marvellous.
“Lovely flowers in good condition and are blooming marvellous”
All the flowers arrived drooping and dead.
“Dreadful all the flowers were drooping and dead”
Box was too big for a letterbox despite ordering the letterbox range.
“Box too big for letter box even though I ordered from the letter box range”
Flowers had not been dispatched according to tracking and were not received.
“Flowers still not recieved. Ordered for Thursday last week and according to tracking haven’t been dispatched .”
Flowers and chocks made the recipient's Valentine's Day.
“Great flowers and great chocks, made the ladies day for Valentine!”
Flowers arrived one day late but the recipient still loved them.
“even if they were 1 day late.”
Ordering online was very easy and delivery met expectations.
“Very easy to order online and delivered as promised.”
Website was easy to navigate, product nice and price fair.
“Easy to navigate website. Fair price and nice product”
Valentine's flowers had not arrived and courier Evri performed poorly.
“they have been sent on the worst courier imaginable cheap rubbish evri”
Delivered on time with perfect presentation, reviewer thanks the company.
“Delivered in time, presentation perfect, thankyou again serenata flowers”
Delivery arrived about three days late.
“Late delivery like 3 days late”
Valentine's flowers were beautiful and delivered on time; reviewer will reorder.
“Beautiful Valentine day flower's and delivered on time. Thank you.”
Guaranteed Valentine's delivery failed and customer service did not respond.
“Appalling company. To everyone reading. Do not use this company.”
Order not delivered for Valentine's Day and communication about delivery risk was unclear.
“The order wasn’t delivered and completely ruined Valentine’s Day.”
Loyal customer praised quality but courier (Evri) lost the flowers.
“the use of EVRI as a courier is shocking”
Order not delivered by 16th; refund given but no gesture offered.
“They have refunded my money but I thought at least a gesture”
Valentine's flowers did not arrive, not even the following day.
“They didn't arrive, not even the next day.”
Company failed to deliver flowers on Valentine's Day.
“Failed to deliver flowers on Valentines day.”
Flowers were poor quality on delivery and a mini bear was missing.
“only 1 bear received.”
Delivery missed a bereavement date and customer service lacked empathy.
“the flowers did not turn up, despite having family members wait in all day”
Received flowers did not match the advertised picture and were poor quality.
“Flowers received were nothing like the advertised picture.”
Delivery arrived late and many flowers were dead for golden anniversary.
“Many flowers dead.”
Packaging was crushed and flowers were half dead, lasting only one day.
“Crushed box, see photo, flowers half dead and lasted one day!”
Failed to deliver on the specified date and refused to guarantee redelivery.
“Serenata failed to deliver at all.”
Multiple occasions of damaged packaging and flowers, with no compensation offered.
“packaging and flowers have arrived damaged”
Repeated orders arrived with beautiful, well-received flowers.
“beautiful lovely flowers”
Website was easy to use; delivery timely and prices fair.
“Your website was easy to use, the flowers arrived on time and the prices were fair.”
Flowers were fresh and lasted ten days, highly recommended.
“these beautiful fresh flowers have lasted ten days.”
Reviewer reports great service from the company.
“Great service 👍”
Flowers were not delivered for a sensitive occasion, reviewer will not recommend.
“The flowers have NOT been delivered..”
Flowers sprang back into shape, surprising the reviewer positively.
“Amazed they spring back into shape!”
Repeated use praised for excellent service, quick free delivery and updates.
“excellent service, very quick free delivery and above all beautiful flowers.”
No birthday card was included despite paying extra, causing disappointment.
“there was no card with the flowers”
Order failed to arrive on the promised day; customer service was poor.
“Order didn’t arrive on day it should have done so”
Regular buyer finds the flowers consistently good quality.
“they always very good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Serenata Flowers is an online florist that offers bouquets, arrangements and related gift items through an e-commerce platform. The business serves customers in the UK and accepts international orders, providing delivery and gift messaging options through its website.