Serenata Flowers
Experiences & Reviews
Serenata Flowers is an online florist that offers bouquets, arrangements and related gift items through an e-commerce platform. The business serves customers in the UK and accepts international orders, providing delivery and gift messaging options through its website.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews describe punctual, quick deliveries and helpful handling, but a notable number report missed or undelivered orders and inconsistent customer support.
Value for money
A small number of reviewers explicitly comment on price, generally calling prices fair or affordable, though few reviews discuss value in detail.
User experience
Several customers describe an easy-to-use website and straightforward ordering; a minority report unclear delivery terms or missing order information at checkout.
Product quality
Many recipients praise fresh, long-lasting flowers and attractive arrangements, while others report substitutions, squashed packaging or wilted stems on arrival.
Communication
Some customers note useful delivery updates, but several reviews point to missing cards, lack of notification about substitutions and poor customer-service responses.
Overall experience
Overall impressions vary: many positive experiences with admired bouquets and timely deliveries, alongside significant negative cases driven by delivery or fulfilment failures.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Excellent servicr
"Have used Seranata Flowers many times as its excellent service, very quick free delivery and above..."
The flowers have NOT been…
"The flowers have NOT been delivered..These were for an only son,his mo..."
Missing Bithday card
"Usually I have had good service . But this time . there was no card with the flowers so my sister did not know who they where from .This was very disa..."
Poor quality
"Some of the flowers I received looked like they were on their last legs! I hav..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Hello team 🌞🌹
Hello team 🌞🌹 This is four times now I have sent flowers from your team I live in New Zealand sent flowers to my family in U K They all...
Your website was easy to use
Your website was easy to use, the flowers...
Absolutely delightful to receive
Absolutely delightful to receive, these beautiful fresh f...
Great service 👍
...
The flowers have NOT been…
The flowers have NOT been delivered..These were for an only son,his mo...
Amazed they spring back into shape!
Amazed they sprin...
Excellent servicr
Have used Seranata Flowers many times as its excellent service, very quick free delivery and above...
Missing Bithday card
Usually I have had good service . But this time . there was no card with the flowers so my sister did not know who they where from .This was very disa...
Poor customer experience, wouldn’t use again
Order didn’t arrive on day it should have done so I missed an important birthday. Information saying delivery on...
I buy a lot of flowers from you and…
I buy a lot of flowers from you...
Shame about the squashed box
The recipient of the flowers says that they are beauti...
Everything is as it's described
Everything is as it's described. Flowers delivered...
Slightly Disappointed
I ordered flowers through yourselves for my son. It was bis first wedding anniversary, and they were away. Inwas disappointed with the lack of contact...
The order never received so sad…
The order never recei...
Flowers from far away
Hello! I appreciate very much that you can replace me in offering fresh flowers to my daughter. Since we are 3000 km away, that is a big help! I was a...
Easy to order and delivered on time and…
Easy to order and delivered on time...
Arrived on time
Arrived on time, was a gr...
Always deliver on time
Always deliver on time,...
The recipient was very happy about the…
The recipient was very hap...
Poor quality
Some of the flowers I received looked like they were on their last legs! I hav...
Conclusion
Reviewers frequently praise fresh, attractive bouquets and many on-time deliveries, and several customers highlight an easy ordering experience and fair prices. However, a meaningful minority report delivery failures, missing items (for example cards) and occasional damaged packaging. Those problems have had serious consequences in some cases, so consumers ordering for time-sensitive or emotionally important occasions may want to confirm delivery options and tracking. If product quality and value are priorities, many reviews are positive, but consider the mixed record on communication and fulfilment when deciding.