Reviews Analysed
21
We Collect & Analyse Reviews
Serenata Flowers
Experiences & Reviews
Serenata Flowers is an online florist that offers bouquets, arrangements and related gift items through an e-commerce platform. The business serves customers in the UK and accepts international orders, providing delivery and gift messaging options through its website.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
23d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviews describe punctual, quick deliveries and helpful handling, but a notable number report missed or undelivered orders and inconsistent customer support.
Share
Mixed
26%
💰
Value for money
A small number of reviewers explicitly comment on price, generally calling prices fair or affordable, though few reviews discuss value in detail.
Share
Mixed
4%
⚡
User experience
Several customers describe an easy-to-use website and straightforward ordering; a minority report unclear delivery terms or missing order information at checkout.
Share
Mixed
7%
🔧
Product quality
Many recipients praise fresh, long-lasting flowers and attractive arrangements, while others report substitutions, squashed packaging or wilted stems on arrival.
Share
Mixed
23%
📞
Communication
Some customers note useful delivery updates, but several reviews point to missing cards, lack of notification about substitutions and poor customer-service responses.
Share
Weak
9%
⭐
Overall experience
Overall impressions vary: many positive experiences with admired bouquets and timely deliveries, alongside significant negative cases driven by delivery or fulfilment failures.
Share
Mixed
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Excellent servicr
"Have used Seranata Flowers many times as its excellent service, very quick free delivery and above..."
Sheila
Trustpilot
Sep 30, 2025
Featured for: Delivery updates, quick service, positive product
The flowers have NOT been…
"The flowers have NOT been delivered..These were for an only son,his mo..."
Sheila Garland
Trustpilot
Sep 30, 2025
Featured for: Order not delivered; strong negative impact
Missing Bithday card
"Usually I have had good service . But this time . there was no card with the flowers so my sister did not know who they where from .This was very disa..."
Dianne Swanson
Trustpilot
Sep 30, 2025
Featured for: Paid extra card missing; disappointed recipient
Poor quality
"Some of the flowers I received looked like they were on their last legs! I hav..."
Andy Key
Trustpilot
Sep 30, 2025
Featured for: Poor flower condition; posted photos offered
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sandy Bower
trustpilot.com
Sep 30, 2025
Hello team 🌞🌹
Hello team 🌞🌹 This is four times now I have sent flowers from your team I live in New Zealand sent flowers to my family in U K They all...
C
Cathleen
trustpilot.com
Sep 30, 2025
Your website was easy to use
Your website was easy to use, the flowers...
A
Annie
trustpilot.com
Sep 30, 2025
Absolutely delightful to receive
Absolutely delightful to receive, these beautiful fresh f...
M
Mr Weston
trustpilot.com
Sep 30, 2025
Great service 👍
...
S
Sheila Garland
trustpilot.com
Sep 30, 2025
The flowers have NOT been…
The flowers have NOT been delivered..These were for an only son,his mo...
B
Bruce Cawdron
trustpilot.com
Sep 30, 2025
Amazed they spring back into shape!
Amazed they sprin...
S
Sheila
trustpilot.com
Sep 30, 2025
Excellent servicr
Have used Seranata Flowers many times as its excellent service, very quick free delivery and above...
D
Dianne Swanson
trustpilot.com
Sep 30, 2025
Missing Bithday card
Usually I have had good service . But this time . there was no card with the flowers so my sister did not know who they where from .This was very disa...
H
Helen McCullough
trustpilot.com
Sep 30, 2025
Poor customer experience, wouldn’t use again
Order didn’t arrive on day it should have done so I missed an important birthday. Information saying delivery on...
M
Melanie Budd
trustpilot.com
Sep 30, 2025
I buy a lot of flowers from you and…
I buy a lot of flowers from you...
J
Judith Shanks
trustpilot.com
Sep 30, 2025
Shame about the squashed box
The recipient of the flowers says that they are beauti...
C
Christine
trustpilot.com
Sep 30, 2025
Everything is as it's described
Everything is as it's described. Flowers delivered...
S
Suzy
trustpilot.com
Sep 30, 2025
Slightly Disappointed
I ordered flowers through yourselves for my son. It was bis first wedding anniversary, and they were away. Inwas disappointed with the lack of contact...
A
Amir Borhan
trustpilot.com
Sep 30, 2025
The order never received so sad…
The order never recei...
M
Mirela Buse
trustpilot.com
Sep 30, 2025
Flowers from far away
Hello! I appreciate very much that you can replace me in offering fresh flowers to my daughter. Since we are 3000 km away, that is a big help! I was a...
C
Customer Jeff Jerram of Manchester
trustpilot.com
Sep 30, 2025
Easy to order and delivered on time and…
Easy to order and delivered on time...
D
Daisy Hobbs
trustpilot.com
Sep 30, 2025
Arrived on time
Arrived on time, was a gr...
K
Kevin Murphy
trustpilot.com
Sep 30, 2025
Always deliver on time
Always deliver on time,...
C
CHRISTIANE Defontaine
trustpilot.com
Sep 30, 2025
The recipient was very happy about the…
The recipient was very hap...
A
Andy Key
trustpilot.com
Sep 30, 2025
Poor quality
Some of the flowers I received looked like they were on their last legs! I hav...
Conclusion
Reviewers frequently praise fresh, attractive bouquets and many on-time deliveries, and several customers highlight an easy ordering experience and fair prices. However, a meaningful minority report delivery failures, missing items (for example cards) and occasional damaged packaging. Those problems have had serious consequences in some cases, so consumers ordering for time-sensitive or emotionally important occasions may want to confirm delivery options and tracking. If product quality and value are priorities, many reviews are positive, but consider the mixed record on communication and fulfilment when deciding.