Reviewers often praise fresh bouquets that last and a simple online ordering process. Many others describe late, missed, or mishandled deliveries that ruin time‑sensitive occasions. Customers also frequently report flowers arriving damaged, squashed, or dying within days. Company communication and fixes draw regular criticism, alongside reports of good service from repeat buyers.
Examples from available reviews (Jun 2022 – Mar 2026).
All the flowers arrived drooping and dead.
“Dreadful all the flowers were drooping and dead”
Company failed to deliver flowers on Valentine's Day.
“Failed to deliver flowers on Valentines day.”
Flowers were fresh and lasted ten days, highly recommended.
“these beautiful fresh flowers have lasted ten days.”
Ordering online was very easy and delivery met expectations.
“Very easy to order online and delivered as promised.”
Delivery reliability stands out as the main service issue. Multiple reviews mention missed or late deliveries for birthdays and Valentine’s Day. Several point to courier handling as where things go wrong.
Price and value come up less often than delivery or quality. When they do, complaints focus on damaged packaging, fewer stems than expected, or missing gift add‑ons. A small number of reviews describe pricing as fair and the product as acceptable value.
Customers often describe the website as easy to use and ordering as straightforward. Positive notes mention a clear checkout and timely confirmations. A few comments mention unwanted advertising or surprise subscriptions.
Reviews split between bouquets that arrive fresh and last many days, and flowers that turn up limp or dead. Many describe crushed packaging, wilted stems, or blooms fading within days of delivery. Some mention missing items or substitutions that didn’t match the advertised photos.
Several reviews describe slow or poor customer service responses after delivery issues. Some say they received refunds without any goodwill gesture or were sent to pursue courier claims. Others, in contrast, report timely updates and helpful support.
Reviews show a sharp split between great experiences and complete failures. Positive stories highlight on‑time delivery and flowers that last. Negative ones focus on lost deliveries, dead flowers, and unhelpful support, leaving results heavily dependent on delivery performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Flowers were excellent but delivery left them stuffed in a hedge.
“she found them stuffed in a hedge in her garden.”
Roses were wilted on arrival and tracking was uncertain.
“The roses were wilted when arrived.”
Flowers deteriorated quickly and were virtually dead by Saturday.
“The flowers arrived on Friday and by Saturday evening they were virtually dead.”
Delivery and tracking were good, but the flowers were disappointing.
“but in all honesty the flowers were a let down.”
Lovely flowers, but courier left the package unattended and it got soaked.
“delivery was just left on doorstep with no chap at the door”
Flowers arrived in good condition and are blooming marvellous.
“Lovely flowers in good condition and are blooming marvellous”
All the flowers arrived drooping and dead.
“Dreadful all the flowers were drooping and dead”
Box was too big for a letterbox despite ordering the letterbox range.
“Box too big for letter box even though I ordered from the letter box range”
Flowers had not been dispatched according to tracking and were not received.
“Flowers still not recieved. Ordered for Thursday last week and according to tracking haven’t been dispatched .”
Flowers and chocks made the recipient's Valentine's Day.
“Great flowers and great chocks, made the ladies day for Valentine!”
Flowers arrived one day late but the recipient still loved them.
“even if they were 1 day late.”
Ordering online was very easy and delivery met expectations.
“Very easy to order online and delivered as promised.”
Website was easy to navigate, product nice and price fair.
“Easy to navigate website. Fair price and nice product”
Valentine's flowers had not arrived and courier Evri performed poorly.
“they have been sent on the worst courier imaginable cheap rubbish evri”
Delivered on time with perfect presentation, reviewer thanks the company.
“Delivered in time, presentation perfect, thankyou again serenata flowers”
Delivery arrived about three days late.
“Late delivery like 3 days late”
Valentine's flowers were beautiful and delivered on time; reviewer will reorder.
“Beautiful Valentine day flower's and delivered on time. Thank you.”
Guaranteed Valentine's delivery failed and customer service did not respond.
“Appalling company. To everyone reading. Do not use this company.”
Order not delivered for Valentine's Day and communication about delivery risk was unclear.
“The order wasn’t delivered and completely ruined Valentine’s Day.”
Loyal customer praised quality but courier (Evri) lost the flowers.
“the use of EVRI as a courier is shocking”
Order not delivered by 16th; refund given but no gesture offered.
“They have refunded my money but I thought at least a gesture”
Valentine's flowers did not arrive, not even the following day.
“They didn't arrive, not even the next day.”
Company failed to deliver flowers on Valentine's Day.
“Failed to deliver flowers on Valentines day.”
Flowers were poor quality on delivery and a mini bear was missing.
“only 1 bear received.”
Delivery missed a bereavement date and customer service lacked empathy.
“the flowers did not turn up, despite having family members wait in all day”
Received flowers did not match the advertised picture and were poor quality.
“Flowers received were nothing like the advertised picture.”
Delivery arrived late and many flowers were dead for golden anniversary.
“Many flowers dead.”
Packaging was crushed and flowers were half dead, lasting only one day.
“Crushed box, see photo, flowers half dead and lasted one day!”
Failed to deliver on the specified date and refused to guarantee redelivery.
“Serenata failed to deliver at all.”
Multiple occasions of damaged packaging and flowers, with no compensation offered.
“packaging and flowers have arrived damaged”
Repeated orders arrived with beautiful, well-received flowers.
“beautiful lovely flowers”
Website was easy to use; delivery timely and prices fair.
“Your website was easy to use, the flowers arrived on time and the prices were fair.”
Flowers were fresh and lasted ten days, highly recommended.
“these beautiful fresh flowers have lasted ten days.”
Reviewer reports great service from the company.
“Great service 👍”
Flowers were not delivered for a sensitive occasion, reviewer will not recommend.
“The flowers have NOT been delivered..”
Flowers sprang back into shape, surprising the reviewer positively.
“Amazed they spring back into shape!”
Repeated use praised for excellent service, quick free delivery and updates.
“excellent service, very quick free delivery and above all beautiful flowers.”
No birthday card was included despite paying extra, causing disappointment.
“there was no card with the flowers”
Order failed to arrive on the promised day; customer service was poor.
“Order didn’t arrive on day it should have done so”
Regular buyer finds the flowers consistently good quality.
“they always very good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Serenata Flowers is an online florist selling bouquets, plants, and gift items through its e‑commerce website. The site shows seasonal collections and product pages with photos and descriptions to help customers choose. Shoppers can pick delivery dates and add extras like cards, chocolates, or soft toys at checkout. The business accepts major payment methods and uses a secure online checkout. Customer support is available through standard channels such as email and telephone.