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We Collect & Analyse Reviews

Serenata Flowers
Experiences & Reviews

Serenata Flowers is an online florist that offers bouquets, arrangements and related gift items through an e-commerce platform. The business serves customers in the UK and accepts international orders, providing delivery and gift messaging options through its website.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 23d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Many reviews describe punctual, quick deliveries and helpful handling, but a notable number report missed or undelivered orders and inconsistent customer support.

Share
26%
Mixed
💰

Value for money

A small number of reviewers explicitly comment on price, generally calling prices fair or affordable, though few reviews discuss value in detail.

Share
4%
Mixed

User experience

Several customers describe an easy-to-use website and straightforward ordering; a minority report unclear delivery terms or missing order information at checkout.

Share
7%
Mixed
🔧

Product quality

Many recipients praise fresh, long-lasting flowers and attractive arrangements, while others report substitutions, squashed packaging or wilted stems on arrival.

Share
23%
Mixed
📞

Communication

Some customers note useful delivery updates, but several reviews point to missing cards, lack of notification about substitutions and poor customer-service responses.

Share
9%
Weak

Overall experience

Overall impressions vary: many positive experiences with admired bouquets and timely deliveries, alongside significant negative cases driven by delivery or fulfilment failures.

Share
32%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Sandy Bower
trustpilot.com Sep 30, 2025

Hello team 🌞🌹

Hello team 🌞🌹 This is four times now I have sent flowers from your team I live in New Zealand sent flowers to my family in U K They all...

C
Cathleen
trustpilot.com Sep 30, 2025

Your website was easy to use

Your website was easy to use, the flowers...

A
Annie
trustpilot.com Sep 30, 2025

Absolutely delightful to receive

Absolutely delightful to receive, these beautiful fresh f...

M
Mr Weston
trustpilot.com Sep 30, 2025

Great service 👍

...

S
Sheila Garland
trustpilot.com Sep 30, 2025

The flowers have NOT been…

The flowers have NOT been delivered..These were for an only son,his mo...

B
Bruce Cawdron
trustpilot.com Sep 30, 2025

Amazed they spring back into shape!

Amazed they sprin...

S
Sheila
trustpilot.com Sep 30, 2025

Excellent servicr

Have used Seranata Flowers many times as its excellent service, very quick free delivery and above...

D
Dianne Swanson
trustpilot.com Sep 30, 2025

Missing Bithday card

Usually I have had good service . But this time . there was no card with the flowers so my sister did not know who they where from .This was very disa...

H
Helen McCullough
trustpilot.com Sep 30, 2025

Poor customer experience, wouldn’t use again

Order didn’t arrive on day it should have done so I missed an important birthday. Information saying delivery on...

M
Melanie Budd
trustpilot.com Sep 30, 2025

I buy a lot of flowers from you and…

I buy a lot of flowers from you...

J
Judith Shanks
trustpilot.com Sep 30, 2025

Shame about the squashed box

The recipient of the flowers says that they are beauti...

C
Christine
trustpilot.com Sep 30, 2025

Everything is as it's described

Everything is as it's described. Flowers delivered...

S
Suzy
trustpilot.com Sep 30, 2025

Slightly Disappointed

I ordered flowers through yourselves for my son. It was bis first wedding anniversary, and they were away. Inwas disappointed with the lack of contact...

A
Amir Borhan
trustpilot.com Sep 30, 2025

The order never received so sad…

The order never recei...

M
Mirela Buse
trustpilot.com Sep 30, 2025

Flowers from far away

Hello! I appreciate very much that you can replace me in offering fresh flowers to my daughter. Since we are 3000 km away, that is a big help! I was a...

C
Customer Jeff Jerram of Manchester
trustpilot.com Sep 30, 2025

Easy to order and delivered on time and…

Easy to order and delivered on time...

D
Daisy Hobbs
trustpilot.com Sep 30, 2025

Arrived on time

Arrived on time, was a gr...

K
Kevin Murphy
trustpilot.com Sep 30, 2025

Always deliver on time

Always deliver on time,...

C
CHRISTIANE Defontaine
trustpilot.com Sep 30, 2025

The recipient was very happy about the…

The recipient was very hap...

A
Andy Key
trustpilot.com Sep 30, 2025

Poor quality

Some of the flowers I received looked like they were on their last legs! I hav...

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Conclusion

Reviewers frequently praise fresh, attractive bouquets and many on-time deliveries, and several customers highlight an easy ordering experience and fair prices. However, a meaningful minority report delivery failures, missing items (for example cards) and occasional damaged packaging. Those problems have had serious consequences in some cases, so consumers ordering for time-sensitive or emotionally important occasions may want to confirm delivery options and tracking. If product quality and value are priorities, many reviews are positive, but consider the mixed record on communication and fulfilment when deciding.