Reviews Analysed
21
We Collect & Analyse Reviews
SDS
Experiences & Reviews
SDS is a supplier of hardware, door fittings and related components that sells products both online and from a physical location. Information seekers typically look for SDS when researching locks, hinges, tracks and replacement fittings, plus customer service and delivery performance. This summary focuses on verified customer feedback to help consumers evaluate SDS for purchases, repairs and installations.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Many reviewers praise helpful, responsive staff and after‑sales support; examples include quick problem resolution and organised collections without dispute.
Share
Strong
21%
💰
Value for money
A small number of reviews mention competitive prices and good value, but the sample is limited so evidence of consistent value is tentative.
Share
Mixed
5%
⚡
User experience
Few reviewers comment on the website; those who do report easy online ordering and straightforward product findability and checkout.
Share
Mixed
4%
🔧
Product quality
Most reviewers report good‑quality items that are easy to fit; however one reviewer reported a missing casting and poor finish on a door knocker.
Share
Strong
16%
📞
Communication
Customers report prompt email replies, clear stock notifications and helpful sales desk contact; an isolated report cites a delivery problem.
Share
Strong
16%
⭐
Overall experience
Overall feedback is positive: fast delivery, helpful staff and recommendable products dominate, with a small number reporting delivery or product faults.
Share
Strong
38%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Urn Door Knocker 152 mm
"IMPORTANT: Do not purchase from SDS. They have been delivering poor quality castings for years. I recently purchased an Urn Door Knocker 152 mm. It arrived to me missing the very large casting piece at the bottom, which is how it balances on the door knocking against the glass (you can see this in their image but can't make out). It was also poorly finished with poor fitting parts. The item was also much lighter than other Door Knocks of similar design; it felt like plastic instead of iron/ferro-cement. Order from this company at your own risk. I hate it to the core.
"
Cashley
Collected.reviews
Nov 25, 2021
Featured for: Detailed negative product-quality report
Never got the package
"..."
Aigars Klavins
Trustpilot
Sep 30, 2025
Featured for: Non-delivery complaint
Great service
"Ordered four pieces, they were quick to contact and inform me that they only had two in stock..."
Graham Cheale
Trustpilot
Sep 30, 2025
Featured for: Responsive service and part‑shipment
Ordering on line was very easy
"Ordering on line was very easy, items were easily found. Prices were competitive, and even when som..."
Mike the DIY Man
Trustpilot
Sep 30, 2025
Featured for: Clear online ordering and updates
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Simon Howes
trustpilot.com
Sep 30, 2025
I had a good experience with after…
I had a good experience...
S
Simon Cooper
trustpilot.com
Sep 30, 2025
The advice
The advice, care, patience a...
G
Graham Cheale
trustpilot.com
Sep 30, 2025
Great service
Ordered four pieces, they were quick to contact and inform me that they only had two in stock...
B
Billy Little
trustpilot.com
Sep 30, 2025
Sliding door track
Good quality sliding door track. Excellent price and arrived quickly. Making sliding doors for a metal clad door and a garag...
J
JULIA
trustpilot.com
Sep 30, 2025
Hidden Gem
Great products, friendly staff & for me local so supe...
A
Aigars Klavins
trustpilot.com
Sep 30, 2025
Never got the package
...
D
Darren
trustpilot.com
Sep 30, 2025
Very quick shipping
Very quick shipping....
A
Allen Mills
trustpilot.com
Sep 30, 2025
Excellent
Excellent, defi...
p
paul Johnson
trustpilot.com
Sep 30, 2025
Quality products
Quality products, deliver...
P
Phil Rowley
trustpilot.com
Sep 30, 2025
Excellent service
...
L
Lisa Vickers
trustpilot.com
Sep 30, 2025
Go to for hardware
Super helpful, wide range, excellent customer ser...
G
Gordon
trustpilot.com
Sep 30, 2025
Ordered 2 replacement soft close…
Ordered 2 replacement soft close runners for my kitchen. After a week they had not arrived. Contacted company by email and they replied in 2 hours. Ap...
S
Stephen
trustpilot.com
Sep 30, 2025
Extra mile
A part of the wrong type was ordered and supplied. It was not clear how, but a collection was arranged...
M
Mike the DIY Man
trustpilot.com
Sep 30, 2025
Ordering on line was very easy
Ordering on line was very easy, items were easily found. Prices were competitive, and even when som...
G
Geoffrey Stroebel
trustpilot.com
Sep 30, 2025
Superior products and great service
Superior products and fabulous online experi...
K
Kevin of Lutterworth
trustpilot.com
Sep 30, 2025
I needed some fittings not shown on the…
I needed some fittings not shown on the website. SD...
D
David Stephens
trustpilot.com
Sep 30, 2025
Quality product
Bought a soft close hinge for a mirror door on my bathroom cabinet. Only supplier that I could find that had a like for...
R
Robert Ward
trustpilot.com
Sep 30, 2025
Very quick service and no hassle
Very quick service and no hassle. Bu...
S
Stuart Bailey
trustpilot.com
Sep 30, 2025
Hinges were ordered after speaking with…
Hinges were ordered after speaking with the sa...
I
Ian Cameron
trustpilot.com
Sep 30, 2025
Great locks
Great locks, good pr...
Conclusion
Customer feedback shows SDS generally delivers good quality fittings, fast delivery and helpful customer support; many reviewers praise quick replies, part‑shipment handling and easy online ordering. Several reviews describe products that were straightforward to fit and competitively priced. However, there are isolated reports of missing or defective items and one complaint of non‑receipt, so check product photos and delivery tracking. If in doubt, contact SDS customer service before purchase — reviews indicate they respond quickly and arrange practical solutions when issues arise.