Customer feedback shows SDS generally delivers good quality fittings, fast delivery and helpful customer support; many reviewers praise quick replies, part‑shipment handling and easy online ordering. Several reviews describe products that were straightforward to fit and competitively priced. However, there are isolated reports of missing or defective items and one complaint of non‑receipt, so check product photos and delivery tracking. If in doubt, contact SDS customer service before purchase — reviews indicate they respond quickly and arrange practical solutions when issues arise.
Examples from available reviews (Aug 2021 – Feb 2026).
Product arrived incomplete and poorly finished, feeling lightweight and inferior.
“Do not purchase from SDS.”
I did not receive my package.
“Never got the package”
They informed me about stock and part-shipped items responsively.
“Responsive and positive action - thank you!!”
Online ordering was easy and stock issues were communicated politely.
“Ordering on line was very easy, items were easily found.”
Many reviewers praise helpful, responsive staff and after‑sales support; examples include quick problem resolution and organised collections without dispute.
A small number of reviews mention competitive prices and good value, but the sample is limited so evidence of consistent value is tentative.
Few reviewers comment on the website; those who do report easy online ordering and straightforward product findability and checkout.
Most reviewers report good‑quality items that are easy to fit; however one reviewer reported a missing casting and poor finish on a door knocker.
Customers report prompt email replies, clear stock notifications and helpful sales desk contact; an isolated report cites a delivery problem.
Overall feedback is positive: fast delivery, helpful staff and recommendable products dominate, with a small number reporting delivery or product faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Pleased with purchase; good price and quick, safe delivery.
“Quick and safe delivery I would use them again and recommend.”
Order arrived fast and was carefully packaged.
“HOW MUCH CARE THEY PUT INTO THE PACKAGING.”
Reasonable prices and smooth, speedy delivery.
“Reasonable prices and delivery was smooth and speedy.”
Loved the items; they fit well and were good quality.
“Honestly loved my stuff, good fit, good quality”
Items arrived in good condition quickly but postage limits were inconvenient.
“Just a shame cant buy more than 1 with postage”
Staff were very helpful and friendly.
“Staff were very helpful and friendly.”
They sent one incorrect item but corrected it quickly.
“They originally sent me 1 incorrect item but were helpful and corrected the issue quickly”
Fast delivery with great service and good pricing.
“Fast delivery great service and price”
Item matched description and was offered at a good price.
“Good price and item as described.”
Package arrived swiftly; reviewer would recommend and return.
“Package arrived swiftly. Would recommend and will definitely be shopping here again”
Reviewer praised the company's service and expressed thanks.
“nice service many thanks”
Order delayed and customer service reply was criticised as pathetic.
“What a pathetic response.”
Reviewer was worried due to negative reviews but received order quickly.
“the item was delivered quite quickly in a few days.”
IMPORTANT: Do not purchase from SDS. They have been delivering poor quality castings for years. I recently purchased an Urn Door Knocker 152 mm. It arrived to me missing the very large casting piece at the bottom, which is how it balances on the door knocking against the glass (you can see this in their image but can't make out). It was also poorly finished with poor fitting parts. The item was also much lighter than other Door Knocks of similar design; it felt like plastic instead of iron/ferro-cement. Order from this company at your own risk. I hate it to the core.
Received correct order but no invoice or slip from SDS.
“Received what i ordered but no invoice or slip from SDS”
Fast service and the product arrived in great condition.
“Fast service and the product was in great condition”
Bought an important Funko Pop for son and received great service.
“Purchased a most important Funko pop for my son received great service and fast delivery very pleased!”
Reviewer praised both the service and product and thanked the company.
“Fabulous service and product - thank you!”
Product was described as very good quality and arrived quickly.
“Very good quality and arrived quite quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SDS is a supplier of hardware, door fittings and related components that sells products both online and from a physical location. Information seekers typically look for SDS when researching locks, hinges, tracks and replacement fittings, plus customer service and delivery performance. This summary focuses on verified customer feedback to help consumers evaluate SDS for purchases, repairs and installations.