Reviews most often mention fast fulfilment, helpful staff, and dependable product quality. Many also point to clear online listings and simple ordering. A smaller but notable group describe failed deliveries, weak communication, and high postage or tight postage limits. These complaints show up alongside many positive notes about service.
Examples from available reviews (Aug 2021 – Feb 2026).
Helpful staff, wide range and excellent service and delivery.
“Super helpful, wide range, excellent customer service and delivery plus product knowledge in store.”
Products were quality, delivered on time and easy to fit.
“Quality products, delivered on time and easy to fit”
Poor communication and failed delivery attempt; refund still awaited.
“Poor communication as in non existent.”
Quality fittings and website, but postage and packaging costs were excessive.
“EXCESSIVE postage and packaging cost.”
Many reviewers describe quick, helpful support from branch staff and customer teams. They mention same-day fixes, well-run collections, and fast replacements when items are faulty. A smaller number report missing parcels or fulfilment issues that were not resolved.
Several customers point to competitive pricing and good value on locks, hinges, and similar products. Multiple reviews criticise high postage fees and tight postage limits on small orders. Price praise comes up often, while shipping-cost complaints appear less frequently but repeat.
Customers describe the website as easy to use, with clear product details and dimensions. Many also praise the packaging and how orders arrive. Some reviews mention stock delays, and those waits reduced satisfaction for certain buyers.
Most reviewers say items arrived in good condition and were easy to fit. Several comments highlight a durable finish and replacements that fit correctly. A few reviews mention incomplete items or poor finishing, suggesting occasional quality-control problems.
Many reviewers praise prompt updates on stock and delivery, plus helpful contact by email or phone. Others describe little or no response and missing paperwork such as invoices. Feedback ranges from detailed praise to brief, frustrated complaints.
Overall feedback skews positive, with frequent mentions of quick delivery, knowledgeable staff, and accurate listings. When reviews turn negative, they tend to focus on delivery failures, unhelpful customer-service responses, and shipping costs. The picture is mostly high-satisfaction orders with occasional issues that have a big impact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Pleased with purchase; good price and quick, safe delivery.
“Quick and safe delivery I would use them again and recommend.”
Order arrived fast and was carefully packaged.
“HOW MUCH CARE THEY PUT INTO THE PACKAGING.”
Reasonable prices and smooth, speedy delivery.
“Reasonable prices and delivery was smooth and speedy.”
Loved the items; they fit well and were good quality.
“Honestly loved my stuff, good fit, good quality”
Items arrived in good condition quickly but postage limits were inconvenient.
“Just a shame cant buy more than 1 with postage”
Staff were very helpful and friendly.
“Staff were very helpful and friendly.”
They sent one incorrect item but corrected it quickly.
“They originally sent me 1 incorrect item but were helpful and corrected the issue quickly”
Fast delivery with great service and good pricing.
“Fast delivery great service and price”
Item matched description and was offered at a good price.
“Good price and item as described.”
Package arrived swiftly; reviewer would recommend and return.
“Package arrived swiftly. Would recommend and will definitely be shopping here again”
Reviewer praised the company's service and expressed thanks.
“nice service many thanks”
Order delayed and customer service reply was criticised as pathetic.
“What a pathetic response.”
Reviewer was worried due to negative reviews but received order quickly.
“the item was delivered quite quickly in a few days.”
IMPORTANT: Do not purchase from SDS. They have been delivering poor quality castings for years. I recently purchased an Urn Door Knocker 152 mm. It arrived to me missing the very large casting piece at the bottom, which is how it balances on the door knocking against the glass (you can see this in their image but can't make out). It was also poorly finished with poor fitting parts. The item was also much lighter than other Door Knocks of similar design; it felt like plastic instead of iron/ferro-cement. Order from this company at your own risk. I hate it to the core.
Received correct order but no invoice or slip from SDS.
“Received what i ordered but no invoice or slip from SDS”
Fast service and the product arrived in great condition.
“Fast service and the product was in great condition”
Bought an important Funko Pop for son and received great service.
“Purchased a most important Funko pop for my son received great service and fast delivery very pleased!”
Reviewer praised both the service and product and thanked the company.
“Fabulous service and product - thank you!”
Product was described as very good quality and arrived quickly.
“Very good quality and arrived quite quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SDS is a UK supplier of architectural hardware and fittings. It sells through an online catalogue and physical branches. Customers can view product specs and technical details, then choose delivery or collection. SDS serves trade and retail buyers and handles returns and replacements for faulty or incorrect items.