Customers often praise friendly, helpful staff and storage sites that feel clean and secure. Many mention an easy move‑in, clear advice on unit size, and simple site access. Repeat complaints focus on billing, cancellation rules, and sudden price rises. Overall, reviews show strong on‑site satisfaction alongside sharp disputes about charges and refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Accommodating staff, Collette explained everything to avoid issues.
“Very friendly and accommodating staff make my experience very pleasant.”
Straightforward process with helpful staff going above and beyond.
“The process was straightforward. Dealing with Sean and Fiona was a pleasure”
Bounds Green staff were rude, unhelpful and unprofessional.
“The staff particularly Liam are not helpful, staff are rude and not accommodating and certainly unprofessional.”
Charged a full extra month after giving one day late notice.
“I was charged for a full extra month because I gave notice ONE day late.”
Reviewers repeatedly describe front‑of‑house staff as friendly, helpful, and professional. Many name specific employees and say they made moving easier. A small number report rude or unhelpful behaviour at certain sites.
Many customers call the pricing reasonable and competitive for what they get. Several others report steep price increases and refund disputes. Affordability and billing complaints show up in a minority of reviews but stand out when they do.
Customers describe booking as simple and say the facilities are easy to get around. Staff often help with unit sizing and explain how access works. A few comments mention access limits, such as stair‑only entry or restricted hours.
Reviewers regularly describe units and sites as clean, secure, and well kept. Many point to good upkeep and clear routes in and out. Very few mention physical issues or poor maintenance.
Communication around billing, notice, and ending a rental drives recurring negative feedback. Reviewers mention unexpected charges after giving notice, strict no‑refund rules, and weak complaint handling. On the other hand, several customers praise clear contact and flexible date changes from local teams.
Reviews split between high satisfaction with staff and facilities and strong frustration with billing and contract terms. Positive on‑site experiences often come with five‑star ratings. Complaints about charges and refunds cluster in lower‑rated reviews.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good contact and helpful throughout the process.
“All good. Maintained good contact throughout the process & very helpful with my requirements.”
Accommodating staff, Collette explained everything to avoid issues.
“Very friendly and accommodating staff make my experience very pleasant.”
Liam was professional and explained prices and discounts.
“Liam was very professional. He went thru all the prices & discounts”
Extremely helpful staff and clean, well-run facilities.
“who was extremely helpful”
Great experience with friendly, helpful staff.
“Great experience the staff are very friendly and helpful”
Immaculate, secure and accessible storage with obliging staff.
“Storage was immaculate, very secure, yet accessible, very obliging staff and very flexible to accommodate our needs.”
Good service offered at a reasonable price.
“Good service at reasonable price”
Knowledgeable service provided exactly what was needed without pressure.
“I got exactly what I needed no pressure”
Bounds Green staff were rude, unhelpful and unprofessional.
“The staff particularly Liam are not helpful, staff are rude and not accommodating and certainly unprofessional.”
Complains of early payments, poor communication and billing disputes.
“My storage is finish 3 week let but they want me pay £453 by their email not use storage anymore”
Compassionate, helpful team sized unit appropriately and eased stress.
“The team at Safestore North Harbour have been absolutely fantastic.”
Charged a full extra month after giving one day late notice.
“I was charged for a full extra month because I gave notice ONE day late.”
Very friendly and helpful staff at Wimbledon.
“Very friendly and helpful staff at Safestore Wimbledon”
Jake and colleagues were friendly and helpful with sizing advice.
“I spoke on the phone to Jake, he was helpful on advising the size of storage”
Exceptional, attentive and efficient service, especially from Dior.
“The staff, and Dior in particular, have been attentive, friendly and helpful”
Extremely helpful, no hassle and easy access.
“Extremely helpful and no hassle. Easy access.”
Straightforward process with helpful staff going above and beyond.
“The process was straightforward. Dealing with Sean and Fiona was a pleasure”
Friendly, helpful and prompt service from Tasha and Kunal.
“Having received very good service from Tasha on our first arrival to register at your Stevenage branch”
Fantastic, friendly and professional service.
“Fantastic, friendly and professional service”
Price increased sharply after six months, making service unaffordable.
“they put the price up by a third”
Clean facility and exemplary customer service from staff.
“Great experience - clean, tidy and exemplary customer service from Punch today.”
Friendly, accommodating staff and reasonable pricing for storage.
“Nice friendly people and very accommodating.”
They charged unexpectedly due to date and handled complaints poorly.
“They used the situation to make the most money they could.”
Signed into a monthly contract with no pro-rata refunds and limited hours.
“I was told that there would be no refund pro-rata”
Helpful, communicative staff made running business easier.
“The Bristol Filton team are excellent.”
Helpful staff made the setup and move into storage easy.
“This person made the process easy and stress free for me.”
Sunderland site was safe, well maintained and easily accessible.
“Used the Sunderland site which was safe , well maintained and easily accessible .”
Team were flexible and accommodated multiple date changes without issue.
“the team were fantastic.”
Staff resolved a storage size issue quickly and at a good price.
“They fixed the problem quickly to allocate me another storage to accommodate all in a good price.”
Friendly, efficient service and easy to navigate facilities.
“Friendly, efficient service. Easy to navigate and no complexity.”
Staff member Michael was helpful, informative and pleasant.
“Michael spent time going through our options & services offered.”
Staff explained access and locker was clean.
“Explained unit accessible via spiral staircase, lift is for goods only.”
New termination rules forced extra month's charge despite notice.
“they give no refunds under any circumstances.”
Friendly worker provided great service and assistance.
“Great service and worker was very friendly helped me get done what I needed to do.”
Helpful staff including Connor provided excellent customer service.
“I would like to mention Connor who was a star.”
Speedy, efficient and professional service overall.
“speedy, efficient, professional service from the start.”
Paid for a month, unit rented out and no refund; lock went missing.
“All they care about is money”
Super friendly staff and easy, secure service recommended.
“Super friendly staff, Alwyn and Leanne were particularly friendly and helpful.”
Mo helped set up quickly and pricing was competitive.
“Mo was very helpful and got us sorted out and setup quickly.”
Services were practical, professional and good value.
“Great services , practical , professional and great quality price value...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Safestore runs self‑storage centres across the UK and Ireland. It rents individual units in different sizes to personal and business customers. Customers can reserve online and manage bookings through a web portal. Many sites offer security features such as CCTV, coded entry, and perimeter fencing. Selected locations also sell packing supplies and other removal products.