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We Collect & Analyse Reviews

Safestore
Experiences & Reviews

Safestore is a UK self‑storage operator providing lockable storage units, on‑site staff support, customer access hours and packing supplies. Consumers typically compare site cleanliness, unit security, access arrangements and contract terms when researching Safestore locations and services online.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 19d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviews praise staff as helpful, friendly and efficient; a minority report rude or unhelpful interactions and poor complaint handling.

Share
25%
Strong
💰

Value for money

Some customers describe pricing and discounts as reasonable; others report disputes over billing, pro‑rata refunds and termination charges.

Share
12%
Mixed

User experience

Many reviewers report easy access, straightforward move‑in and available equipment; a few highlight restrictive notice periods and limited facilities.

Share
14%
Strong
🔧

Product quality

Units are frequently described as clean, secure and well maintained; isolated reports mention missing locks or limited on‑site facilities.

Share
10%
Strong
📞

Communication

Several reviews note clear, informative staff communication; others describe poor handling of contract changes and complaint responses.

Share
14%
Mixed

Overall experience

Overall impressions are largely positive with repeated recommendations, though a subset of users report serious billing or contract issues.

Share
26%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
TC
External Source Oct 02, 2025

Hanworth self store Fabulous

Great experience - clean, tidy and exemplary customer service from Punch today. Yaz and D...

A
A very satisfied customer!
External Source Oct 02, 2025

Excellent service and value to-date!

Nice friendly people and very accommodating. Will continue using for my s...

A
Amos
External Source Oct 02, 2025

A real disappointment

Really disappointed with this place. They managed to capitalise when we were in a vulnerable position. We were stuck with them after our contractor ha...

m
michael blunt
External Source Oct 02, 2025

Quite an oversell to actually get a…

Quite an oversell to actually get a storage unit, reported to be the cheapest and the best storage provider in the UK. I beg to differ. They got me to...

H
Happy customer for a year
External Source Oct 02, 2025

The Bristol Filton team are excellent

The Bristol Filton team are excellent. Always very helpful and communicative. Nothing is too much trouble and...

I
Isobel
External Source Oct 02, 2025

Efficient and cheerful

Efficient, helpful, friendly, and cheerful staff member who helped me through enquiry stage, setting up stage, and moving my stuff into storage stage....

D
Donna
External Source Oct 02, 2025

Used the Sunderland site which was safe…

Used the Sunderland site which was safe , well maintained and easily accessible . The staff were approach...

D
Dean
External Source Oct 02, 2025

Extremely helpful throughout

Each person I dealt with from obtaining a quote to my delivery arriving from abroad, the team were fantastic. I...

G
Geraldine Maurice
External Source Oct 01, 2025

The staff of Milton Keynes branch were…

The staff of Milton Keynes branch were very helpful and kind. They solve my problem and removed my stress they cheer me up when my stuff won't fit in...

A
Adel
External Source Oct 01, 2025

Friendly & Efficient

Friendly, efficient service. Eas...

C
Consumer
External Source Oct 01, 2025

Big shout out for Safestore Yardley

We contacted & visited Safestore Yardley Birmingham. A young man on the desk, Michael spent time going through our options...

P
PG
External Source Oct 01, 2025

Customer service, location and convenience

Approachable, informative, helpful staff. Explained unit access...

T
Targaryen
External Source Oct 01, 2025

Deliberately misleading and unfair termination clause. Avoid.

Beware, in 2025 Safestore quietly adopted new contract termination rules that are EXTREMELY harsh on customers. When I originally signed the contract...

P
Prince
External Source Oct 01, 2025

Great service and worker was very…

Great service and worker was very friendl...

m
mary
External Source Sep 30, 2025

Excellent customer service

The customer service was excellent. There was a delay between the initial enquiry and being able...

D
Derek Williams
External Source Sep 30, 2025

sound all round

speedy, efficient, professi...

B
Begonia D.
External Source Sep 30, 2025

All they care about is money

I paid for a whole month storage (month of September) and I managed to clear the storage within 2 weeks. I had 2 more weeks left to use the storage. I...

E
E11
External Source Sep 30, 2025

Super friendly staff

Super friendly staff, Alwyn and Leanne were particularly friendly and...

K
Kirsty
External Source Sep 30, 2025

Easy experience

Mo was very helpful and got us sorted out and setup quickly....

h
hakim afhim
External Source Sep 30, 2025

Great services

Great services , practical , profess...

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Conclusion

Reviews indicate Safestore locations commonly receive positive marks for helpful, efficient staff and clean, secure units. Many customers report straightforward access and available moving equipment, and some note competitive local pricing or discounts. However, several reviews raise concerns about billing, cancellation and contract‑termination rules, including pro‑rata refunds and notice periods — check the termination terms before signing. When evaluating Safestore, confirm access hours, ask about refund and notice policies, and get written confirmation of final charges to reduce risk of disputes.