Customers often praise friendly, helpful staff and storage sites that feel clean and secure. Many mention an easy move‑in, clear advice on unit size, and simple site access. Repeat complaints focus on billing, cancellation rules, and sudden price rises. Overall, reviews show strong on‑site satisfaction alongside sharp disputes about charges and refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Accommodating staff, Collette explained everything to avoid issues.
“Very friendly and accommodating staff make my experience very pleasant.”
Straightforward process with helpful staff going above and beyond.
“The process was straightforward. Dealing with Sean and Fiona was a pleasure”
Bounds Green staff were rude, unhelpful and unprofessional.
“The staff particularly Liam are not helpful, staff are rude and not accommodating and certainly unprofessional.”
Charged a full extra month after giving one day late notice.
“I was charged for a full extra month because I gave notice ONE day late.”
Reviewers repeatedly describe front‑of‑house staff as friendly, helpful, and professional. Many name specific employees and say they made moving easier. A small number report rude or unhelpful behaviour at certain sites.
Many customers call the pricing reasonable and competitive for what they get. Several others report steep price increases and refund disputes. Affordability and billing complaints show up in a minority of reviews but stand out when they do.
Customers describe booking as simple and say the facilities are easy to get around. Staff often help with unit sizing and explain how access works. A few comments mention access limits, such as stair‑only entry or restricted hours.
Reviewers regularly describe units and sites as clean, secure, and well kept. Many point to good upkeep and clear routes in and out. Very few mention physical issues or poor maintenance.
Communication around billing, notice, and ending a rental drives recurring negative feedback. Reviewers mention unexpected charges after giving notice, strict no‑refund rules, and weak complaint handling. On the other hand, several customers praise clear contact and flexible date changes from local teams.
Reviews split between high satisfaction with staff and facilities and strong frustration with billing and contract terms. Positive on‑site experiences often come with five‑star ratings. Complaints about charges and refunds cluster in lower‑rated reviews.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Services of the highest caliber!!
I've used this facility several times in the last few years for various reasons and I just love this company, everything is just perfect.
I've found the employees to be competent, courteous, and helpful in the past.
The prices are reasonable for the area.
Access has always been simple, even during off-hours and on holidays.
The hours are handy, and there is no need for any additional key pickup or drop-off that other storage facilities in the region may require.
Overall, I would give my experience with the Safe Store online firm five stars.
I will also recommend it to everyone of my friends and family.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Safestore runs self‑storage centres across the UK and Ireland. It rents individual units in different sizes to personal and business customers. Customers can reserve online and manage bookings through a web portal. Many sites offer security features such as CCTV, coded entry, and perimeter fencing. Selected locations also sell packing supplies and other removal products.