Reviewers most often highlight fast delivery, accurate product measurements and helpful staff as reasons to use Roofing Superstore. However, multiple reviews point to inconsistent delivery communication and several report problems with returns or faulty items. Before ordering, check available delivery options, request tracking and note any driveway or access requirements. On receipt, inspect goods and keep photos; contact support promptly if items are damaged or incorrect.
Examples from available reviews (Mar 2018 – Feb 2026).
Helpful staff, prompt delivery, and good quality roofing supplies.
“What impressed me the most was the level of customer service I received.”
Good product value but very poor communication and delivery coordination.
“The product and price are good but the comms was awful.”
Fibreglass coping stones arrived with defects and poor returns handling.
“areas of rough finish and lots of small holes over the surfaces”
Precisely cut polycarbonate arrived well packaged and on schedule.
“Goods arrived well packaged and protected to my exact measurements”
Most reviewers report reliable, often fast delivery and helpful staff, though a minority report missed or partial deliveries.
A few reviewers comment on competitive or reasonable pricing; the sample size for price comments is small.
Several reviewers praise an easy-to-use website, accurate orders and quick turnaround, with occasional requests for tracking updates.
Many customers say products match descriptions and measurements; there are isolated reports of damaged or faulty items on arrival.
Reports split: some note helpful live chat and confirmations, while multiple reviewers complain about poor delivery communication and tracking.
Most reviewers describe a positive overall experience driven by timely delivery and correct items; a minority report serious support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviewcentre (9) · Reviews (1) · Quotes shortened · As of: February 2026
Service was brilliant and items arrived quickly; verges are adjustable.
“Brilliant service, items arrived very quickly.”
Reviewer calls them the best builders merchants they can trust.
“The best builders merchants we can trust”
Price was reasonable and delivery was fast.
“Reasonable price and delivery was fast.”
Service was great and easy to deal with.
“Great service, just easy to deal with.”
Service was prompt and the price was good.
“Prompt service, good price”
Excellent price, product and service with prompt delivery.
“Excellent price, product and service with prompt delivery.”
Ordering was easy and staff handled order addition without problem.
“Very easy to order had to ring and add some more to the order that was no problem at all”
Reviewer was very pleased with product and service.
“Great product Great service very pleased.”
Reviewer is very happy with both material and service.
“I’m very happy with the material and the service”
First class service with on-time delivery and proactive advice.
“First class service - delivery on time”
Great customer service with prompt replies to queries.
“Great customer service and prompt reply to my queries.”
Delivery dates were missed without communication or explanation.
“why give you dates then give excuses and no communication to let you know it won’t be there ,”
Impressed with product quality and service; items arrived early.
“I was very impressed with the product quality and service.”
Good service with prompt delivery.
“Good service - prompt delivery”
Products were high quality and delivered in perfect condition.
“products were in perfect conditions, high quality”
Order cancelled because stock was unavailable and customer wasn't informed.
“they didn`t have the stock after tell me they did”
Three cowls delivered promptly, well packed and in good order.
“delivered promptly, packed well, can in good order”
Material quality was good but order management and delivery were poor.
“Quality of the material was good, order management/delivery was poor at best”
They delivered on time and replaced damaged sheets quickly.
“replaced the damaged roofing sheets quickly without any fuss.”
Prompt, reliable delivery and a great product range; will use again.
“Prompt, reliable delivery using a reputable and reliable courier.”
Customer claims non-delivery and refusal to refund, calling it a scam.
“I paid Roofing Superstore six weeks ago and never received my order.”
Staff confirmed the correct flashing kit and were helpful.
“One of there staff was able to confirm”
Product matched description and was hard to find elsewhere.
“Excellent product, which was difficult to find elsewhere.”
Items were in stock, reasonably priced and delivered quickly.
“All items I needed were in stock and at a reasonable price.”
Four items arrived promptly but one damaged and one delayed.
“The remaining item has still not arrived after 7 days”
Delivery via FedEx was not made as expected.
“Delivery was never made by Fedex”
Products were good quality and delivery service was excellent.
“Good quality products and excellent delivery service”
Good product value but very poor communication and delivery coordination.
“The product and price are good but the comms was awful.”
Ordering and delivery were efficient, though tracking updates lacking.
“the window arriving within a working day.”
Fibreglass coping stones arrived with defects and poor returns handling.
“areas of rough finish and lots of small holes over the surfaces”
Precisely cut polycarbonate arrived well packaged and on schedule.
“Goods arrived well packaged and protected to my exact measurements”
Website was easy to use and delivery turnaround was quick.
“Easy to follow website & a quick turnaround on delivery.”
Service and delivery were great.
“Great service and delivery”
Service was good; item arrived intact and on time.
“service was good received item intact & on time.”
Product arrived but delivery took two days, not next day.
“Delivery took two days but was originally dispatched as a next day delivery.”
Reviewer stated simply that 'they are mad'.
“they are mad”
Product was good quality and delivery was speedy.
“Quality product and speedy delivery”
Item arrived on schedule with fast delivery; would use again.
“item arrived as per schedule.”
Product was strong, well priced and delivered quickly.
“Great product,very strong,very good price and very quick delivery”
Undercloak packaged adequately and delivered on time without issues.
“packaged ok and delivered on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roofing Superstore is an online UK supplier of roofing materials and related accessories, aimed at tradespeople and DIY customers. The site provides product ordering and delivery services for a range of roofing components. Consumers frequently consult independent reviews to check delivery reliability, product accuracy and after-sales support.