Many customers describe fast dispatch, helpful staff, and products that match expectations. Many others report missed deliveries, wrong or damaged items, and hard-to-resolve refunds or returns. Most complaints focus on delivery coordination and how returns are handled. Reviews show high satisfaction when orders arrive as planned, and major problems when logistics or communication fail.
Examples from available reviews (Mar 2018 – Mar 2026).
Service was brilliant and items arrived quickly; verges are adjustable.
“Brilliant service, items arrived very quickly.”
Order never delivered and refund not received, reviewer suspects a scam.
“Never delivered, now more then a month gone”
Fibreglass coping stones arrived with defects and poor returns handling.
“areas of rough finish and lots of small holes over the surfaces”
Unexpected excessive delivery surcharge raised total shipping cost far above quoted.
“TRYING TO GET ME TO PAY £340 IN SHIPPING FOR A £160 ORDER OF LENGTHS OF 2.3M”
Many reviews highlight prompt delivery, quick replacements, and staff who check product fit. Several customers say orders arrived on time and were packed properly. A separate set of complaints describes non-delivery, missed time windows, and drops made to the wrong address.
Many customers point to fair prices and available stock as key reasons to buy. Several complaints mention unexpected or high delivery surcharges and price changes late in the process, before delivery. Negative reviews also repeatedly describe lost deposits or large surprise costs.
Several reviewers say the website makes ordering straightforward, and staff can add items to orders over the phone. A smaller but notable group finds choosing products clumsy and says incompatible parts were supplied. Positive usability comments appear, but less often than delivery and communication feedback.
Many reviews praise sturdy materials, accurately cut panels, and items that match the listing. A clear group of negative reviews reports brittle or damaged goods, broken windows, and fibreglass defects. Multiple reviewers also describe poor return handling when items arrive damaged.
Many customers report few updates, weak support when deliveries go wrong, and staff who pass blame when mistakes happen. A smaller number praise clear, efficient help on specific items such as bricks. Communication issues come up repeatedly as the practical trigger for order disputes.
Many customers say they would order again after smooth purchases and fast delivery. Others describe refunds that never get resolved, builds delayed by order problems, and financial loss. Overall, reviews split sharply between consistently fulfilled orders and serious service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviewcentre (9) · Reviews (1) · Quotes shortened · As of: March 2026
Service was brilliant and items arrived quickly; verges are adjustable.
“Brilliant service, items arrived very quickly.”
Reviewer calls them the best builders merchants they can trust.
“The best builders merchants we can trust”
Price was reasonable and delivery was fast.
“Reasonable price and delivery was fast.”
Service was great and easy to deal with.
“Great service, just easy to deal with.”
Service was prompt and the price was good.
“Prompt service, good price”
Excellent price, product and service with prompt delivery.
“Excellent price, product and service with prompt delivery.”
Ordering was easy and staff handled order addition without problem.
“Very easy to order had to ring and add some more to the order that was no problem at all”
Reviewer was very pleased with product and service.
“Great product Great service very pleased.”
Reviewer is very happy with both material and service.
“I’m very happy with the material and the service”
First class service with on-time delivery and proactive advice.
“First class service - delivery on time”
Great customer service with prompt replies to queries.
“Great customer service and prompt reply to my queries.”
Delivery dates were missed without communication or explanation.
“why give you dates then give excuses and no communication to let you know it won’t be there ,”
Impressed with product quality and service; items arrived early.
“I was very impressed with the product quality and service.”
Good service with prompt delivery.
“Good service - prompt delivery”
Products were high quality and delivered in perfect condition.
“products were in perfect conditions, high quality”
Order cancelled because stock was unavailable and customer wasn't informed.
“they didn`t have the stock after tell me they did”
Three cowls delivered promptly, well packed and in good order.
“delivered promptly, packed well, can in good order”
Material quality was good but order management and delivery were poor.
“Quality of the material was good, order management/delivery was poor at best”
They delivered on time and replaced damaged sheets quickly.
“replaced the damaged roofing sheets quickly without any fuss.”
Prompt, reliable delivery and a great product range; will use again.
“Prompt, reliable delivery using a reputable and reliable courier.”
Customer claims non-delivery and refusal to refund, calling it a scam.
“I paid Roofing Superstore six weeks ago and never received my order.”
Staff confirmed the correct flashing kit and were helpful.
“One of there staff was able to confirm”
Product matched description and was hard to find elsewhere.
“Excellent product, which was difficult to find elsewhere.”
Items were in stock, reasonably priced and delivered quickly.
“All items I needed were in stock and at a reasonable price.”
Four items arrived promptly but one damaged and one delayed.
“The remaining item has still not arrived after 7 days”
Delivery via FedEx was not made as expected.
“Delivery was never made by Fedex”
Products were good quality and delivery service was excellent.
“Good quality products and excellent delivery service”
Good product value but very poor communication and delivery coordination.
“The product and price are good but the comms was awful.”
Ordering and delivery were efficient, though tracking updates lacking.
“the window arriving within a working day.”
Fibreglass coping stones arrived with defects and poor returns handling.
“areas of rough finish and lots of small holes over the surfaces”
Precisely cut polycarbonate arrived well packaged and on schedule.
“Goods arrived well packaged and protected to my exact measurements”
Website was easy to use and delivery turnaround was quick.
“Easy to follow website & a quick turnaround on delivery.”
Service and delivery were great.
“Great service and delivery”
Service was good; item arrived intact and on time.
“service was good received item intact & on time.”
Product arrived but delivery took two days, not next day.
“Delivery took two days but was originally dispatched as a next day delivery.”
Reviewer stated simply that 'they are mad'.
“they are mad”
Product was good quality and delivery was speedy.
“Quality product and speedy delivery”
Item arrived on schedule with fast delivery; would use again.
“item arrived as per schedule.”
Product was strong, well priced and delivered quickly.
“Great product,very strong,very good price and very quick delivery”
Undercloak packaged adequately and delivered on time without issues.
“packaged ok and delivered on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roofing Superstore supplies roofing and building materials across the UK. The range includes roofing sheets, flashings, fascias, Velux-style windows, polycarbonate panels, and coping stones. Customers can order through an online catalogue with product specs, delivery choices, and phone support for trade and DIY buyers. The company also handles bulk orders and arranges carrier deliveries to customer sites.