Roofing Superstore
Experiences & Reviews
Roofing Superstore is an online UK supplier of roofing materials and related accessories, aimed at tradespeople and DIY customers. The site provides product ordering and delivery services for a range of roofing components. Consumers frequently consult independent reviews to check delivery reliability, product accuracy and after-sales support.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report reliable, often fast delivery and helpful staff, though a minority report missed or partial deliveries.
Value for money
A few reviewers comment on competitive or reasonable pricing; the sample size for price comments is small.
User experience
Several reviewers praise an easy-to-use website, accurate orders and quick turnaround, with occasional requests for tracking updates.
Product quality
Many customers say products match descriptions and measurements; there are isolated reports of damaged or faulty items on arrival.
Communication
Reports split: some note helpful live chat and confirmations, while multiple reviewers complain about poor delivery communication and tracking.
Overall experience
Most reviewers describe a positive overall experience driven by timely delivery and correct items; a minority report serious support failures.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Outstanding Customer Service & Quality Supplies
"I recently had the pleasure of purchasing some roofing supplies from Roofing Superstore, and I must say that my experience was outstanding. As advertised on their website, they have a vast selection of products to choose from, including ones from leading manufacturers such as Velux and Calder Milled Lead. What impressed me the most was the level of customer service I received. Despite being an online store, the staff at Roofing Superstore were readily available to answer any questions or concerns I had through their live chat feature. They were knowledgeable about all aspects of roofing materials and offered viable solutions for my project. The entire process took very little time, as orders are shipped out quickly after purchase. The delivery arrived on time and in great condition - it was clear that they take care when packaging goods for transit. Overall, I would highly recommend Roofing Superstore to anyone needing quality roofing supplies at competitive prices with excellent customer service. This experience has certainly set them apart as one of my new go-to providers for future purchases."
Good value, terrible service/ communication
"I ordered 250 roof tiles as they offered a good price. The product and price are good but the comms was awful. When ordering I specified on the order..."
AWFUL support if there is a problem
"Ordered close to £500 of fibre glass re-enforced coping stones. On arrived significantly different from images on line - areas of rough finish and lot..."
Ordered 10mm twin wall polycarbinate…
"Ordered 10mm twin wall polycarbinate cut to a precise size. Goods arrived well packaged and protected..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
One of there staff was able to confirm…
One of there staff was able to confirm I was buying the co...
Excellent product
Excellent product, which was difficult to find elsewhe...
All items I needed were in stock and at…
All items I needed were in stock and at a reason...
4 of the 5 items arrived promptly
4 of the 5 items arrived promptly, although one box was quite damaged. The remaining item ha...
Delivery was never made by Fedex
Delivery was nev...
Good quality products and excellent…
Good quality products and...
Good value, terrible service/ communication
I ordered 250 roof tiles as they offered a good price. The product and price are good but the comms was awful. When ordering I specified on the order...
This was an amazingly efficient and…
This was an amazingly efficient and much appreciated ordering and turn around process, the window arriving within a working day. It would have helped...
AWFUL support if there is a problem
Ordered close to £500 of fibre glass re-enforced coping stones. On arrived significantly different from images on line - areas of rough finish and lot...
Ordered 10mm twin wall polycarbinate…
Ordered 10mm twin wall polycarbinate cut to a precise size. Goods arrived well packaged and protected...
Easy to follow website & a quick…
Easy to follow website & a q...
Great service and delivery
...
Can only comment on the service…
Can only comment on the service received as I haven’t installed the item yet, service was good received item intact & on time., I’m sha...
Expected product arrived
Expected product arrived. Delivery took two days bu...
they are mad
...
Quality product and speedy delivery
Quality product a...
Fast delivery ,and good serviceper…
Fast delivery ,and item arrived as per schedule. I would...
Great product,very strong,very good…
Great product,very strong,very g...
Bought some Undercloak
Bought some Undercloak. It was all good, packaged...
Arrived on time :)
...
Conclusion
Reviewers most often highlight fast delivery, accurate product measurements and helpful staff as reasons to use Roofing Superstore. However, multiple reviews point to inconsistent delivery communication and several report problems with returns or faulty items. Before ordering, check available delivery options, request tracking and note any driveway or access requirements. On receipt, inspect goods and keep photos; contact support promptly if items are damaged or incorrect.