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We Collect & Analyse Reviews

Roofing Superstore
Experiences & Reviews

Roofing Superstore is an online UK supplier of roofing materials and related accessories, aimed at tradespeople and DIY customers. The site provides product ordering and delivery services for a range of roofing components. Consumers frequently consult independent reviews to check delivery reliability, product accuracy and after-sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 23d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Most reviewers report reliable, often fast delivery and helpful staff, though a minority report missed or partial deliveries.

Share
27%
Strong
💰

Value for money

A few reviewers comment on competitive or reasonable pricing; the sample size for price comments is small.

Share
6%
Mixed

User experience

Several reviewers praise an easy-to-use website, accurate orders and quick turnaround, with occasional requests for tracking updates.

Share
8%
Strong
🔧

Product quality

Many customers say products match descriptions and measurements; there are isolated reports of damaged or faulty items on arrival.

Share
20%
Strong
📞

Communication

Reports split: some note helpful live chat and confirmations, while multiple reviewers complain about poor delivery communication and tracking.

Share
9%
Weak

Overall experience

Most reviewers describe a positive overall experience driven by timely delivery and correct items; a minority report serious support failures.

Share
30%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
James Currie
trustpilot.com Sep 30, 2025

One of there staff was able to confirm…

One of there staff was able to confirm I was buying the co...

M
Mandy
trustpilot.com Sep 30, 2025

Excellent product

Excellent product, which was difficult to find elsewhe...

W
William Reid
trustpilot.com Sep 30, 2025

All items I needed were in stock and at…

All items I needed were in stock and at a reason...

S
Steve
trustpilot.com Sep 30, 2025

4 of the 5 items arrived promptly

4 of the 5 items arrived promptly, although one box was quite damaged. The remaining item ha...

J
Jeremy Stuart Smith
trustpilot.com Sep 30, 2025

Delivery was never made by Fedex

Delivery was nev...

S
Susan
trustpilot.com Sep 30, 2025

Good quality products and excellent…

Good quality products and...

N
Nigel Barton
trustpilot.com Sep 30, 2025

Good value, terrible service/ communication

I ordered 250 roof tiles as they offered a good price. The product and price are good but the comms was awful. When ordering I specified on the order...

M
Miss Caroline Taylor
trustpilot.com Sep 30, 2025

This was an amazingly efficient and…

This was an amazingly efficient and much appreciated ordering and turn around process, the window arriving within a working day. It would have helped...

A
Andrew john Scott
trustpilot.com Sep 30, 2025

AWFUL support if there is a problem

Ordered close to £500 of fibre glass re-enforced coping stones. On arrived significantly different from images on line - areas of rough finish and lot...

R
Roger
trustpilot.com Sep 30, 2025

Ordered 10mm twin wall polycarbinate…

Ordered 10mm twin wall polycarbinate cut to a precise size. Goods arrived well packaged and protected...

R
Roy, Bristol
trustpilot.com Sep 30, 2025

Easy to follow website & a quick…

Easy to follow website & a q...

J
John Manchester
trustpilot.com Sep 30, 2025

Great service and delivery

...

G
Gordon
trustpilot.com Sep 30, 2025

Can only comment on the service…

Can only comment on the service received as I haven’t installed the item yet, service was good received item intact & on time., I’m sha...

A
Anonymous
trustpilot.com Sep 30, 2025

Expected product arrived

Expected product arrived. Delivery took two days bu...

J
John Livett
trustpilot.com Sep 30, 2025

they are mad

...

S
Stewart Brierley
trustpilot.com Sep 30, 2025

Quality product and speedy delivery

Quality product a...

M
Mark
trustpilot.com Sep 30, 2025

Fast delivery ,and good serviceper…

Fast delivery ,and item arrived as per schedule. I would...

P
Patryk Bajer
trustpilot.com Sep 30, 2025

Great product,very strong,very good…

Great product,very strong,very g...

M
Mike Kennedy
trustpilot.com Sep 30, 2025

Bought some Undercloak

Bought some Undercloak. It was all good, packaged...

M
Margaret
trustpilot.com Sep 30, 2025

Arrived on time :)

...

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Conclusion

Reviewers most often highlight fast delivery, accurate product measurements and helpful staff as reasons to use Roofing Superstore. However, multiple reviews point to inconsistent delivery communication and several report problems with returns or faulty items. Before ordering, check available delivery options, request tracking and note any driveway or access requirements. On receipt, inspect goods and keep photos; contact support promptly if items are damaged or incorrect.