Reviews Analysed
21
We Collect & Analyse Reviews
Roofing Superstore
Experiences & Reviews
Roofing Superstore is an online UK supplier of roofing materials and related accessories, aimed at tradespeople and DIY customers. The site provides product ordering and delivery services for a range of roofing components. Consumers frequently consult independent reviews to check delivery reliability, product accuracy and after-sales support.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
23d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviewers report reliable, often fast delivery and helpful staff, though a minority report missed or partial deliveries.
Share
Strong
27%
💰
Value for money
A few reviewers comment on competitive or reasonable pricing; the sample size for price comments is small.
Share
Mixed
6%
⚡
User experience
Several reviewers praise an easy-to-use website, accurate orders and quick turnaround, with occasional requests for tracking updates.
Share
Strong
8%
🔧
Product quality
Many customers say products match descriptions and measurements; there are isolated reports of damaged or faulty items on arrival.
Share
Strong
20%
📞
Communication
Reports split: some note helpful live chat and confirmations, while multiple reviewers complain about poor delivery communication and tracking.
Share
Weak
9%
⭐
Overall experience
Most reviewers describe a positive overall experience driven by timely delivery and correct items; a minority report serious support failures.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Outstanding Customer Service & Quality Supplies
"I recently had the pleasure of purchasing some roofing supplies from Roofing Superstore, and I must say that my experience was outstanding. As advertised on their website, they have a vast selection of products to choose from, including ones from leading manufacturers such as Velux and Calder Milled Lead. What impressed me the most was the level of customer service I received. Despite being an online store, the staff at Roofing Superstore were readily available to answer any questions or concerns I had through their live chat feature. They were knowledgeable about all aspects of roofing materials and offered viable solutions for my project. The entire process took very little time, as orders are shipped out quickly after purchase. The delivery arrived on time and in great condition - it was clear that they take care when packaging goods for transit. Overall, I would highly recommend Roofing Superstore to anyone needing quality roofing supplies at competitive prices with excellent customer service. This experience has certainly set them apart as one of my new go-to providers for future purchases."
Joana Johnson
Collected.reviews
Mar 18, 2022
Featured for: Positive service, selection and delivery
Good value, terrible service/ communication
"I ordered 250 roof tiles as they offered a good price. The product and price are good but the comms was awful. When ordering I specified on the order..."
Nigel Barton
Trustpilot
Sep 30, 2025
Featured for: Good value, poor delivery communication
AWFUL support if there is a problem
"Ordered close to £500 of fibre glass re-enforced coping stones. On arrived significantly different from images on line - areas of rough finish and lot..."
Andrew john Scott
Trustpilot
Sep 30, 2025
Featured for: Product defect and returns dispute
Ordered 10mm twin wall polycarbinate…
"Ordered 10mm twin wall polycarbinate cut to a precise size. Goods arrived well packaged and protected..."
Roger
Trustpilot
Sep 30, 2025
Featured for: Accurate sizing, careful packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
James Currie
trustpilot.com
Sep 30, 2025
One of there staff was able to confirm…
One of there staff was able to confirm I was buying the co...
M
Mandy
trustpilot.com
Sep 30, 2025
Excellent product
Excellent product, which was difficult to find elsewhe...
W
William Reid
trustpilot.com
Sep 30, 2025
All items I needed were in stock and at…
All items I needed were in stock and at a reason...
S
Steve
trustpilot.com
Sep 30, 2025
4 of the 5 items arrived promptly
4 of the 5 items arrived promptly, although one box was quite damaged. The remaining item ha...
J
Jeremy Stuart Smith
trustpilot.com
Sep 30, 2025
Delivery was never made by Fedex
Delivery was nev...
S
Susan
trustpilot.com
Sep 30, 2025
Good quality products and excellent…
Good quality products and...
N
Nigel Barton
trustpilot.com
Sep 30, 2025
Good value, terrible service/ communication
I ordered 250 roof tiles as they offered a good price. The product and price are good but the comms was awful. When ordering I specified on the order...
M
Miss Caroline Taylor
trustpilot.com
Sep 30, 2025
This was an amazingly efficient and…
This was an amazingly efficient and much appreciated ordering and turn around process, the window arriving within a working day. It would have helped...
A
Andrew john Scott
trustpilot.com
Sep 30, 2025
AWFUL support if there is a problem
Ordered close to £500 of fibre glass re-enforced coping stones. On arrived significantly different from images on line - areas of rough finish and lot...
R
Roger
trustpilot.com
Sep 30, 2025
Ordered 10mm twin wall polycarbinate…
Ordered 10mm twin wall polycarbinate cut to a precise size. Goods arrived well packaged and protected...
R
Roy, Bristol
trustpilot.com
Sep 30, 2025
Easy to follow website & a quick…
Easy to follow website & a q...
J
John Manchester
trustpilot.com
Sep 30, 2025
Great service and delivery
...
G
Gordon
trustpilot.com
Sep 30, 2025
Can only comment on the service…
Can only comment on the service received as I haven’t installed the item yet, service was good received item intact & on time., I’m sha...
A
Anonymous
trustpilot.com
Sep 30, 2025
Expected product arrived
Expected product arrived. Delivery took two days bu...
J
John Livett
trustpilot.com
Sep 30, 2025
they are mad
...
S
Stewart Brierley
trustpilot.com
Sep 30, 2025
Quality product and speedy delivery
Quality product a...
M
Mark
trustpilot.com
Sep 30, 2025
Fast delivery ,and good serviceper…
Fast delivery ,and item arrived as per schedule. I would...
P
Patryk Bajer
trustpilot.com
Sep 30, 2025
Great product,very strong,very good…
Great product,very strong,very g...
M
Mike Kennedy
trustpilot.com
Sep 30, 2025
Bought some Undercloak
Bought some Undercloak. It was all good, packaged...
M
Margaret
trustpilot.com
Sep 30, 2025
Arrived on time :)
...
Conclusion
Reviewers most often highlight fast delivery, accurate product measurements and helpful staff as reasons to use Roofing Superstore. However, multiple reviews point to inconsistent delivery communication and several report problems with returns or faulty items. Before ordering, check available delivery options, request tracking and note any driveway or access requirements. On receipt, inspect goods and keep photos; contact support promptly if items are damaged or incorrect.