Many customers describe fast dispatch, helpful staff, and products that match expectations. Many others report missed deliveries, wrong or damaged items, and hard-to-resolve refunds or returns. Most complaints focus on delivery coordination and how returns are handled. Reviews show high satisfaction when orders arrive as planned, and major problems when logistics or communication fail.
Examples from available reviews (Mar 2018 – Mar 2026).
Service was brilliant and items arrived quickly; verges are adjustable.
“Brilliant service, items arrived very quickly.”
Order never delivered and refund not received, reviewer suspects a scam.
“Never delivered, now more then a month gone”
Fibreglass coping stones arrived with defects and poor returns handling.
“areas of rough finish and lots of small holes over the surfaces”
Unexpected excessive delivery surcharge raised total shipping cost far above quoted.
“TRYING TO GET ME TO PAY £340 IN SHIPPING FOR A £160 ORDER OF LENGTHS OF 2.3M”
Many reviews highlight prompt delivery, quick replacements, and staff who check product fit. Several customers say orders arrived on time and were packed properly. A separate set of complaints describes non-delivery, missed time windows, and drops made to the wrong address.
Many customers point to fair prices and available stock as key reasons to buy. Several complaints mention unexpected or high delivery surcharges and price changes late in the process, before delivery. Negative reviews also repeatedly describe lost deposits or large surprise costs.
Several reviewers say the website makes ordering straightforward, and staff can add items to orders over the phone. A smaller but notable group finds choosing products clumsy and says incompatible parts were supplied. Positive usability comments appear, but less often than delivery and communication feedback.
Many reviews praise sturdy materials, accurately cut panels, and items that match the listing. A clear group of negative reviews reports brittle or damaged goods, broken windows, and fibreglass defects. Multiple reviewers also describe poor return handling when items arrive damaged.
Many customers report few updates, weak support when deliveries go wrong, and staff who pass blame when mistakes happen. A smaller number praise clear, efficient help on specific items such as bricks. Communication issues come up repeatedly as the practical trigger for order disputes.
Many customers say they would order again after smooth purchases and fast delivery. Others describe refunds that never get resolved, builds delayed by order problems, and financial loss. Overall, reviews split sharply between consistently fulfilled orders and serious service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviewcentre (9) · Reviews (1) · Quotes shortened · As of: March 2026
Order arrived on time and as expected.
“Arrived on time :)”
Reviewer describes the company's customer service as terrible.
“Terrible Customer Service”
Received a broken window for the second time and poor customer service.
“Broken window received 2nd time.”
Wrong EPDM kit was sent and reviewer is struggling to get a solution.
“They sent me the wrong EPDM kit”
Wrong EPDM kit was sent and reviewer is struggling to get a solution.
“They sent me the wrong EPDM kit”
Service was helpful and efficient with good communication for bricks supply.
“Very helpful and efficient service with choice & supply of bricks.”
Reviewer lost £1600 due to misinformation and poor returns policy.
“Terrible company, terrible returns policy! Avoid at all costs!”
Website made selecting flashings tedious but initial purchase process worked.
“which is a pain because you have to open a new page to view each one”
Incorrect flashing supplied and customer service refused responsibility, charging returns.
“They think it's my fault!”
Reviewer had a poor, stressful experience with missed delivery dates and appalling care.
“appalling Customer ‘Care’”
Order never delivered and refund not received, reviewer suspects a scam.
“Never delivered, now more then a month gone”
Received wrong item and short quantity; customer service delayed and unhelpful.
“Delivered wrong product with smaller amount then advertised.”
Order delayed due to stock issues and customer service failed to provide updates.
“flashings are discontinued and windows are out of stock.”
Received a broken item and company blamed the customer.
“Item arrived broken and they tried to pin it on me!”
Delivery left at wrong address and company refused refund or response.
“The delivery driver has taken the items to another house”
Asked about Scotland shipping for 7 sheets and quoted £192.
“WAS THE PRICE INC DELIVERY TO CENTRAL BELT IN SCOTLAND £192 LOL!”
Unexpected excessive delivery surcharge raised total shipping cost far above quoted.
“TRYING TO GET ME TO PAY £340 IN SHIPPING FOR A £160 ORDER OF LENGTHS OF 2.3M”
I recently had the pleasure of purchasing some roofing supplies from Roofing Superstore, and I must say that my experience was outstanding. As advertised on their website, they have a vast selection of products to choose from, including ones from leading manufacturers such as Velux and Calder Milled Lead.
What impressed me the most was the level of customer service I received. Despite being an online store, the staff at Roofing Superstore were readily available to answer any questions or concerns I had through their live chat feature. They were knowledgeable about all aspects of roofing materials and offered viable solutions for my project.
The entire process took very little time, as orders are shipped out quickly after purchase. The delivery arrived on time and in great condition - it was clear that they take care when packaging goods for transit.
Overall, I would highly recommend Roofing Superstore to anyone needing quality roofing supplies at competitive prices with excellent customer service. This experience has certainly set them apart as one of my new go-to providers for future purchases.
Fascia pieces arrived damaged and were brittle and cheap quality.
“it’s very brittle and cheap”
Advises getting crane offload and 48 hours delivery notice in writing.
“make sure that you get this in writing as part of the quote”
Delayed delivery; damaged window not accepted due to reporting deadline.
“they won’t rectify this as I should have told them within 14 days.”
Repeated delivery delays after payment caused build delays and costs.
“First order for Cassius Clay tiles arrived late, then turned up with no warning at all.”
Received wrong item and company blamed the customer.
“They delivered the wrong item, and claimed it was my fault.”
Sent incompatible joining strips and missing tape; no responses to complaints.
“why would they send me joining strips for 4mm cladding,”
Wrong-colour delivery led to refund delay and lack of response; PayPal refunded.
“needless to say PayPal issued a full refund.”
No delivery for 21 days caused cancellations and poor communication.
“21 days and no delivery”
Company increased delivery and item prices before delivery and delayed refunds.
“they unethically change their prices just before delivery.”
All four Velux windows arrived damaged and no refund was given.
“all four damaged, no refund, no nothing”
Delivery exceeded promised timeframe and customer service lacked delivery information.
“They dont have a clue as to what is happening with delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roofing Superstore supplies roofing and building materials across the UK. The range includes roofing sheets, flashings, fascias, Velux-style windows, polycarbonate panels, and coping stones. Customers can order through an online catalogue with product specs, delivery choices, and phone support for trade and DIY buyers. The company also handles bulk orders and arranges carrier deliveries to customer sites.