Reviewers most often highlight fast delivery, accurate product measurements and helpful staff as reasons to use Roofing Superstore. However, multiple reviews point to inconsistent delivery communication and several report problems with returns or faulty items. Before ordering, check available delivery options, request tracking and note any driveway or access requirements. On receipt, inspect goods and keep photos; contact support promptly if items are damaged or incorrect.
Examples from available reviews (Mar 2018 – Feb 2026).
Helpful staff, prompt delivery, and good quality roofing supplies.
“What impressed me the most was the level of customer service I received.”
Good product value but very poor communication and delivery coordination.
“The product and price are good but the comms was awful.”
Fibreglass coping stones arrived with defects and poor returns handling.
“areas of rough finish and lots of small holes over the surfaces”
Precisely cut polycarbonate arrived well packaged and on schedule.
“Goods arrived well packaged and protected to my exact measurements”
Most reviewers report reliable, often fast delivery and helpful staff, though a minority report missed or partial deliveries.
A few reviewers comment on competitive or reasonable pricing; the sample size for price comments is small.
Several reviewers praise an easy-to-use website, accurate orders and quick turnaround, with occasional requests for tracking updates.
Many customers say products match descriptions and measurements; there are isolated reports of damaged or faulty items on arrival.
Reports split: some note helpful live chat and confirmations, while multiple reviewers complain about poor delivery communication and tracking.
Most reviewers describe a positive overall experience driven by timely delivery and correct items; a minority report serious support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviewcentre (9) · Reviews (1) · Quotes shortened · As of: February 2026
Order arrived on time and as expected.
“Arrived on time :)”
Reviewer describes the company's customer service as terrible.
“Terrible Customer Service”
Received a broken window for the second time and poor customer service.
“Broken window received 2nd time.”
Wrong EPDM kit was sent and reviewer is struggling to get a solution.
“They sent me the wrong EPDM kit”
Wrong EPDM kit was sent and reviewer is struggling to get a solution.
“They sent me the wrong EPDM kit”
Service was helpful and efficient with good communication for bricks supply.
“Very helpful and efficient service with choice & supply of bricks.”
Reviewer lost £1600 due to misinformation and poor returns policy.
“Terrible company, terrible returns policy! Avoid at all costs!”
Website made selecting flashings tedious but initial purchase process worked.
“which is a pain because you have to open a new page to view each one”
Incorrect flashing supplied and customer service refused responsibility, charging returns.
“They think it's my fault!”
Reviewer had a poor, stressful experience with missed delivery dates and appalling care.
“appalling Customer ‘Care’”
Order never delivered and refund not received, reviewer suspects a scam.
“Never delivered, now more then a month gone”
Received wrong item and short quantity; customer service delayed and unhelpful.
“Delivered wrong product with smaller amount then advertised.”
Order delayed due to stock issues and customer service failed to provide updates.
“flashings are discontinued and windows are out of stock.”
Received a broken item and company blamed the customer.
“Item arrived broken and they tried to pin it on me!”
Delivery left at wrong address and company refused refund or response.
“The delivery driver has taken the items to another house”
Asked about Scotland shipping for 7 sheets and quoted £192.
“WAS THE PRICE INC DELIVERY TO CENTRAL BELT IN SCOTLAND £192 LOL!”
Unexpected excessive delivery surcharge raised total shipping cost far above quoted.
“TRYING TO GET ME TO PAY £340 IN SHIPPING FOR A £160 ORDER OF LENGTHS OF 2.3M”
I recently had the pleasure of purchasing some roofing supplies from Roofing Superstore, and I must say that my experience was outstanding. As advertised on their website, they have a vast selection of products to choose from, including ones from leading manufacturers such as Velux and Calder Milled Lead.
What impressed me the most was the level of customer service I received. Despite being an online store, the staff at Roofing Superstore were readily available to answer any questions or concerns I had through their live chat feature. They were knowledgeable about all aspects of roofing materials and offered viable solutions for my project.
The entire process took very little time, as orders are shipped out quickly after purchase. The delivery arrived on time and in great condition - it was clear that they take care when packaging goods for transit.
Overall, I would highly recommend Roofing Superstore to anyone needing quality roofing supplies at competitive prices with excellent customer service. This experience has certainly set them apart as one of my new go-to providers for future purchases.
Fascia pieces arrived damaged and were brittle and cheap quality.
“it’s very brittle and cheap”
Advises getting crane offload and 48 hours delivery notice in writing.
“make sure that you get this in writing as part of the quote”
Delayed delivery; damaged window not accepted due to reporting deadline.
“they won’t rectify this as I should have told them within 14 days.”
Repeated delivery delays after payment caused build delays and costs.
“First order for Cassius Clay tiles arrived late, then turned up with no warning at all.”
Received wrong item and company blamed the customer.
“They delivered the wrong item, and claimed it was my fault.”
Sent incompatible joining strips and missing tape; no responses to complaints.
“why would they send me joining strips for 4mm cladding,”
Wrong-colour delivery led to refund delay and lack of response; PayPal refunded.
“needless to say PayPal issued a full refund.”
No delivery for 21 days caused cancellations and poor communication.
“21 days and no delivery”
Company increased delivery and item prices before delivery and delayed refunds.
“they unethically change their prices just before delivery.”
All four Velux windows arrived damaged and no refund was given.
“all four damaged, no refund, no nothing”
Delivery exceeded promised timeframe and customer service lacked delivery information.
“They dont have a clue as to what is happening with delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roofing Superstore is an online UK supplier of roofing materials and related accessories, aimed at tradespeople and DIY customers. The site provides product ordering and delivery services for a range of roofing components. Consumers frequently consult independent reviews to check delivery reliability, product accuracy and after-sales support.