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We Collect & Analyse Reviews

Q-Park
Experiences & Reviews

Q-Park is a commercial car park operator active across the UK and Europe, managing multi-storey and surface car parks at hospitals, shopping centres, airports and city locations. The company provides pay-on-entry and pre-booking options, staffed sites at some locations, and digital booking and payment channels. Consumers researching Q-Park commonly seek information on site security, pricing, booking procedures and on-site staffing.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 22d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Staff experiences vary: several reviews praise helpful attendants, but many report poor customer service and refusals to accept responsibility for incidents.

Share
17%
Weak
💰

Value for money

Frequent complaints about charging practices: customers report large jumps in fees, fines for small timing differences and unexpected extra charges.

Share
13%
Weak

User experience

Access and booking frustrations recur: gate sensor failures, double-bookings, unclear entry instructions and long waits caused delays and missed plans.

Share
17%
Weak
🔧

Product quality

Facility quality reported as inconsistent: some sites are clean and well-signed, others show poor maintenance, graffiti and security incidents including break‑ins.

Share
8%
Weak
📞

Communication

Many reviews cite unclear or absent communication: missing booking/entry instructions, unreadable signage about opening times, and slow or unhelpful responses.

Share
21%
Weak

Overall experience

Overall impressions trend negative: a minority report attentive staff and smooth stays, but most cite pricing, security or operational problems.

Share
24%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
David McLaughlin
trustpilot.com Sep 30, 2025

So great book John Lewis car park

QPARK I love ittititititi :)...

M
MR P FOSTER
trustpilot.com Sep 30, 2025

*** Do not trust this company with your…

*** Do not trust this company with your car, unless you are happy to repair it at your cost *** Aug 2024 car dented and cover in bird muck, Q-Park did...

A
Anson Fernandes
trustpilot.com Sep 30, 2025

Unclear closing times, overcharged parking and extra costs

On 13 September, I checked the Q-Park Kingston Eden walk website before arriving to park from 7:30–9:30 pm, and the price shown online did not mention...

N
Naz Hosseinian
trustpilot.com Sep 30, 2025

do not use this company!!!!

I stayed at Travelodge in Reading and was told that you can get 40% discount . I get there, tried to book online and didn;t work and wouldn't accept t...

N
Nass Kitojo
trustpilot.com Sep 30, 2025

I had a great experience parking at the…

I had a great experience parking at the Q park in park lane, particularly the great customer experience I had from Mr Heliodoro pimentel who...

H
HS.
trustpilot.com Sep 30, 2025

poor customer service

poor customer service, not really willing to help or assist, tried to combine some multiple bookings or find a solution to avoid having to start sessi...

M
MC
trustpilot.com Sep 30, 2025

Absolute rip off!!!

Missed the early bird rate by 2 minutes and was charged nearly 3 x the price. Even the offer is expensive and tends to incr...

S
Sam
trustpilot.com Sep 30, 2025

System Completely Broken

Initially parked overnight at Queensway Q-Park; security gate sensor was malfunctioning so had to wait 30 minutes for someone to come and manually ope...

O
Owain
trustpilot.com Sep 30, 2025

Secure and convenient, but facilities and customer service let it down

I recently used the Q-Park at London Marble Arch. The car park itself was very secure and easy to access, which gave me confidence leaving my car ther...

J
James A Brown
trustpilot.com Sep 30, 2025

Be aware they will charge you extra for…

Be aware they will charge you extra for arriving 15 minutes ear...

A
Ayla Guirey
trustpilot.com Sep 30, 2025

Thank you Ken & Dave/David from the Baddow Road…

Ken & Dave/David from the Baddow Road car park were both so helpful, they explained the discount scheme to me and showed m...

D
Damian Hiscock
trustpilot.com Sep 30, 2025

Security Get Zero Stars

I was broken into while parked at Q-Park Mayfair by a hooded man wearing a balaclava, I had some items stolen that luckily I was tracking and found th...

M
Maureen
trustpilot.com Sep 30, 2025

Care at Musgrove Hospital Car Park Taunton

I parked on Musgrove Hospital, Taunton this morning to accompany a friend to A and E. After getting out of my car I could not find my car key and bega...

J
James Shaw
trustpilot.com Sep 30, 2025

My wife has been in Musgrove park…

My wife has been in Musgrove park hospital for 3 months when she was first admitted and I was un sure about parking and the co...

J
Jon Wyer
trustpilot.com Sep 30, 2025

Arrived 3 minutes early - charged

Pre booked ahead of a concert Arrived 3 minutes early after a 2 hour drive and charged premium Just Three minutes … No leeway No buffer No grac...

D
Derren
trustpilot.com Sep 30, 2025

Paid for parking on an offer for 6pm to…

Paid for parking on an offer for 6pm to 2am - Liverpool John Lewis. It was around £10.50 Unfortunately I was taken to hospital where I spent 9 days. I...

K
Kevin Burns
trustpilot.com Sep 30, 2025

Birmingham QE hospital

Birmingham QE hospital, visiting a terminally ill brother, got charged £21 for 8hrs 2minutes where 7hrs 59 minutes would’ve been £10. Where is the jus...

M
Ms L Gray
trustpilot.com Sep 30, 2025

Booked and paid for a space in a…

Booked and paid for a space in a 'Britannia' carpark in Edinburgh via Parkopedia (£26.49 for 1 day + 19 hours). (Turns out it's now managed by Q-Park)...

M
Matt
trustpilot.com Sep 30, 2025

Car broken into and belongings stolen…

Car broken into and belongings stolen from the boot, nothing left on show and only boot window smashed. White “security van” seen in the morning which...

R
Robbie Henderson
trustpilot.com Sep 30, 2025

Nothing wrong with the place apart from…

Nothing wrong with the place apart from their prices We got there 3:30 pm left just before 10:30pm same day &...

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Conclusion

Reviews show a clear pattern: several customers report helpful, compassionate staff at specific sites (for example named attendants at Musgrove and Park Lane), but a larger number describe problems with pricing, security and operations. Common issues include extra or disproportionate charges for small timing differences, unclear booking/entry instructions, and instances of vehicle damage or break‑ins where customers felt the company did not accept liability. Practical steps for consumers: carefully check booking confirmation (QR codes or entry instructions), confirm published opening times before arrival, and keep records of bookings and communications. If security or damage is a concern, consider seeking alternative parking or contacting customer support promptly and documenting the incident.