Reviews show a clear pattern: several customers report helpful, compassionate staff at specific sites (for example named attendants at Musgrove and Park Lane), but a larger number describe problems with pricing, security and operations. Common issues include extra or disproportionate charges for small timing differences, unclear booking/entry instructions, and instances of vehicle damage or break‑ins where customers felt the company did not accept liability. Practical steps for consumers: carefully check booking confirmation (QR codes or entry instructions), confirm published opening times before arrival, and keep records of bookings and communications. If security or damage is a concern, consider seeking alternative parking or contacting customer support promptly and documenting the incident.
Examples from available reviews (May 2022 – Feb 2026).
Staff were polite and facilities were clean and well organised.
“I was thoroughly impressed with their service.”
Car broken into despite CCTV and Q-Park were unhelpful afterwards.
“I was parked above a CCTV camera and there is apparently no footage of the incident.”
Parkopedia booking failed at entry, risking duplicate charges and poor support.
“Q-Park tell me they have no record of my booking”
Faulty gate sensors and double-booking caused long delays almost missing a flight.
“security gate sensor was malfunctioning so had to wait 30 minutes”
Staff experiences vary: several reviews praise helpful attendants, but many report poor customer service and refusals to accept responsibility for incidents.
Frequent complaints about charging practices: customers report large jumps in fees, fines for small timing differences and unexpected extra charges.
Access and booking frustrations recur: gate sensor failures, double-bookings, unclear entry instructions and long waits caused delays and missed plans.
Facility quality reported as inconsistent: some sites are clean and well-signed, others show poor maintenance, graffiti and security incidents including break‑ins.
Many reviews cite unclear or absent communication: missing booking/entry instructions, unreadable signage about opening times, and slow or unhelpful responses.
Overall impressions trend negative: a minority report attentive staff and smooth stays, but most cite pricing, security or operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
App-only discount replaced onsite scheme without notice, causing large charges.
“I ended up paying £55 for just a few hours of parking.”
Disputed an alleged early-arrival charge and were told there was no appeal.
“they refused to accept what I said and they say there is no way to appeal.”
Prebooked offer but poor parking availability and lifts were out of order.
“the lift was out of order so we had to go up several flights of stairs to get out.”
Large SUV was damaged on narrow ramps and customer service ignored the claim.
“damaged my wheels on the shocking down ramps”
A booking time error produced a large extra charge and poor service.
“I was refunded my discounted booking of £10.24 and told that the "extra charge" of £27 still stood.”
Theatre discount was removed without notice and facilities and service disappointed.
“I ended up paying £55 for several hours”
Charged roughly double compared to nearby car park for same period.
“On return charged £18:50 for four hours”
Some staff were helpful but another was rude about the break-in.
“Lauren was incredibly rude and couldn’t care less about the car getting broken into”
Helpful chat team corrected a booking error and issued a fast refund.
“I even got the money back in 10 hours”
Prepaid booking did not guarantee a space and refunds were refused.
“we got there and was told there were no parking spaces left”
Booking system misrepresented duration and automated support repeated excuses.
“order summary showed I paid for 24 hr parking , however this was not the case”
No refund issued after family medical emergency; customer service unhelpful.
“Company has no compassion.”
Handbrake cable was snapped while parked and Q-Park dismissed the claim.
“somehow someone had managed to snap the handbrake cable”
Very expensive parking and toilets were out of order at the car park.
“A fortune to park and toilets out of...”
Booking start/time options caused confusion and led to an extra charge.
“charged me an extra £9.30”
Shuttle driver provided courteous, helpful transport to and from appointment.
“The driver Sandip was so courteous and kind.”
Car broken into, emergency help system failed, and CCTV unavailable.
“Emergency Help system not working”
Multiple customer care failures, poor responsiveness, and rude staff encountered.
“Comfortably the worse company for customer care”
Prebooking failed to secure a space and no staff were available.
“Zero car parking spaces available despite pre booking”
Charged for a 15-minute early arrival despite leaving early; refund refused.
“they of course super quick to charge for the extra 15 min before not taking into account that I've left early.”
Reviewer loved their Q-Park experience at John Lewis car park.
“QPARK I love ittititititi :) 5 STAR and a smile for u :)”
Q-Park refused liability after vehicle was dented and scratched.
“*** Do not trust this company with your car, unless you are happy to repair it at your cost ***”
Unclear closing times led to the car being locked in overnight.
“Because my car was locked in overnight, I was forced to stay at a hotel at a cost of £140.”
Discount code failed and attendant refused to honour it on arrival.
“ended up having to pay £23!!!! not a good customer service at all”
A staff member provided excellent attentive service at Park Lane.
“From the moment I entered the car park to the time I was leaving he looked after me.”
Customer service refused to assist with combining bookings or refunds.
“poor customer service, not really willing to help or assist”
Missed the early-bird by two minutes and was charged nearly triple.
“Missed the early bird rate by 2 minutes and was charged nearly 3 x the price.”
Faulty gate sensors and double-booking caused long delays almost missing a flight.
“security gate sensor was malfunctioning so had to wait 30 minutes”
Secure car park let down by poor cleanliness and inflexible service.
“The toilets were not clean and lacked maintenance”
Charged for arriving early but not credited for leaving early.
“Be aware they will charge you extra for arriving 15 minutes early, but make no allowance for leaving 1hr before time paid for.”
Staff explained the discount scheme and kindly helped apply it.
“Ken & Dave/David from the Baddow Road car park were both so helpful, they explained the discount scheme to me and showed me how to apply.”
Car was broken into and Q-Park dismissed the incident without responsibility.
“I was broken into while parked at Q-Park Mayfair by a hooded man wearing a balaclava”
Staff showed compassion and efficiently helped retrieve a lost car key.
“they showed such understanding, and compassion and quickly reassured me that they would help me”
An employee helped with concession parking information and eased concerns.
“it was dan e an employee I can't thank him enough”
Arrived three minutes early after a long drive and was charged.
“Arrived 3 minutes early after a 2 hour drive and charged premium”
Hospital stay caused removal and overstay charges with no helpful response.
“So over £85 for 2 days.”
Charged double for parking by a two-minute overstay, seen as exploitative.
“got charged £21 for 8hrs 2minutes where 7hrs 59 minutes would’ve been £10.”
Parkopedia booking failed at entry, risking duplicate charges and poor support.
“Q-Park tell me they have no record of my booking”
Car broken into despite CCTV and Q-Park were unhelpful afterwards.
“I was parked above a CCTV camera and there is apparently no footage of the incident.”
Complained about high prices and paid £23 for several hours parking.
“Nothing wrong with the place apart from their prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Q-Park is a commercial car park operator active across the UK and Europe, managing multi-storey and surface car parks at hospitals, shopping centres, airports and city locations. The company provides pay-on-entry and pre-booking options, staffed sites at some locations, and digital booking and payment channels. Consumers researching Q-Park commonly seek information on site security, pricing, booking procedures and on-site staffing.