Reviews often highlight standout staff and quick refunds handled by chat teams. Many customers say prebookings still left them without a space, or that booking errors led to large extra charges. Several accounts mention vehicle damage or break-ins, along with safety systems that did not work. High prices and steep fees for arriving slightly early or overstaying by a small amount also draw frequent complaints.
Examples from available reviews (May 2022 – Mar 2026).
Prepaid booking did not guarantee a space and refunds were refused.
“we got there and was told there were no parking spaces left”
Car broken into, emergency help system failed, and CCTV unavailable.
“Emergency Help system not working”
Helpful chat team corrected a booking error and issued a fast refund.
“I even got the money back in 10 hours”
Shuttle driver provided courteous, helpful transport to and from appointment.
“The driver Sandip was so courteous and kind.”
Experiences with staff split sharply. Many reviewers describe customer service as rude or unhelpful, with refusals to help on refunds or appeals. Others name specific employees and chat teams who responded quickly, paid attention, and issued fast refunds.
Pricing drives most value complaints. Many customers say they paid far more than nearby options and were hit with large charges for arriving a little early or overstaying by a short time. Reviewers also often say discounts and codes were applied inconsistently or removed without warning.
Booking and entry cause repeated issues. Multiple reviews say prepaid bookings did not secure a space, booking summaries showed the wrong duration, and faulty gate sensors led to long delays. Automated support and the advertised appeals process were often missing or unhelpful.
Safety and upkeep problems come up repeatedly. Reported incidents include break-ins with no CCTV footage, emergency help systems that did not work, snapped handbrake cables, and damage to vehicles on ramps. Other comments mention broken lifts, dirty toilets, and weak overall maintenance.
Reviews often point to unclear communication on policies and day-to-day operations. Customers say discount schemes and closing times changed or were not explained, leading to surprise charges or vehicles left locked in. A small number of reviewers credit staff on site for clearly explaining discount rules.
Complaints about booking failures, unexpected charges, and safety gaps dominate. Positive feedback centres on individual staff members and fast online refunds. Overall sentiment is shaped by frequent operational problems alongside occasional strong service encounters.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
App-only discount replaced onsite scheme without notice, causing large charges.
“I ended up paying £55 for just a few hours of parking.”
Disputed an alleged early-arrival charge and were told there was no appeal.
“they refused to accept what I said and they say there is no way to appeal.”
Prebooked offer but poor parking availability and lifts were out of order.
“the lift was out of order so we had to go up several flights of stairs to get out.”
Large SUV was damaged on narrow ramps and customer service ignored the claim.
“damaged my wheels on the shocking down ramps”
A booking time error produced a large extra charge and poor service.
“I was refunded my discounted booking of £10.24 and told that the "extra charge" of £27 still stood.”
Theatre discount was removed without notice and facilities and service disappointed.
“I ended up paying £55 for several hours”
Charged roughly double compared to nearby car park for same period.
“On return charged £18:50 for four hours”
Some staff were helpful but another was rude about the break-in.
“Lauren was incredibly rude and couldn’t care less about the car getting broken into”
Helpful chat team corrected a booking error and issued a fast refund.
“I even got the money back in 10 hours”
Prepaid booking did not guarantee a space and refunds were refused.
“we got there and was told there were no parking spaces left”
Booking system misrepresented duration and automated support repeated excuses.
“order summary showed I paid for 24 hr parking , however this was not the case”
No refund issued after family medical emergency; customer service unhelpful.
“Company has no compassion.”
Handbrake cable was snapped while parked and Q-Park dismissed the claim.
“somehow someone had managed to snap the handbrake cable”
Very expensive parking and toilets were out of order at the car park.
“A fortune to park and toilets out of...”
Booking start/time options caused confusion and led to an extra charge.
“charged me an extra £9.30”
Shuttle driver provided courteous, helpful transport to and from appointment.
“The driver Sandip was so courteous and kind.”
Car broken into, emergency help system failed, and CCTV unavailable.
“Emergency Help system not working”
Multiple customer care failures, poor responsiveness, and rude staff encountered.
“Comfortably the worse company for customer care”
Prebooking failed to secure a space and no staff were available.
“Zero car parking spaces available despite pre booking”
Charged for a 15-minute early arrival despite leaving early; refund refused.
“they of course super quick to charge for the extra 15 min before not taking into account that I've left early.”
Reviewer loved their Q-Park experience at John Lewis car park.
“QPARK I love ittititititi :) 5 STAR and a smile for u :)”
Q-Park refused liability after vehicle was dented and scratched.
“*** Do not trust this company with your car, unless you are happy to repair it at your cost ***”
Unclear closing times led to the car being locked in overnight.
“Because my car was locked in overnight, I was forced to stay at a hotel at a cost of £140.”
Discount code failed and attendant refused to honour it on arrival.
“ended up having to pay £23!!!! not a good customer service at all”
A staff member provided excellent attentive service at Park Lane.
“From the moment I entered the car park to the time I was leaving he looked after me.”
Customer service refused to assist with combining bookings or refunds.
“poor customer service, not really willing to help or assist”
Missed the early-bird by two minutes and was charged nearly triple.
“Missed the early bird rate by 2 minutes and was charged nearly 3 x the price.”
Faulty gate sensors and double-booking caused long delays almost missing a flight.
“security gate sensor was malfunctioning so had to wait 30 minutes”
Secure car park let down by poor cleanliness and inflexible service.
“The toilets were not clean and lacked maintenance”
Charged for arriving early but not credited for leaving early.
“Be aware they will charge you extra for arriving 15 minutes early, but make no allowance for leaving 1hr before time paid for.”
Staff explained the discount scheme and kindly helped apply it.
“Ken & Dave/David from the Baddow Road car park were both so helpful, they explained the discount scheme to me and showed me how to apply.”
Car was broken into and Q-Park dismissed the incident without responsibility.
“I was broken into while parked at Q-Park Mayfair by a hooded man wearing a balaclava”
Staff showed compassion and efficiently helped retrieve a lost car key.
“they showed such understanding, and compassion and quickly reassured me that they would help me”
An employee helped with concession parking information and eased concerns.
“it was dan e an employee I can't thank him enough”
Arrived three minutes early after a long drive and was charged.
“Arrived 3 minutes early after a 2 hour drive and charged premium”
Hospital stay caused removal and overstay charges with no helpful response.
“So over £85 for 2 days.”
Charged double for parking by a two-minute overstay, seen as exploitative.
“got charged £21 for 8hrs 2minutes where 7hrs 59 minutes would’ve been £10.”
Parkopedia booking failed at entry, risking duplicate charges and poor support.
“Q-Park tell me they have no record of my booking”
Car broken into despite CCTV and Q-Park were unhelpful afterwards.
“I was parked above a CCTV camera and there is apparently no footage of the incident.”
Complained about high prices and paid £23 for several hours parking.
“Nothing wrong with the place apart from their prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Q-Park runs managed car parks in city centres and at retail and transport sites. It offers multistorey and on-street parking, with online prebooking and a mobile app for payments. Sites include services such as CCTV, lifts, customer help points, and shuttle transfers at selected locations. Q-Park also partners with retail and leisure venues on location-based discounts and ticketing integrations.