Reviews Analysed
21
We Collect & Analyse Reviews
Q-Park
Experiences & Reviews
Q-Park is a commercial car park operator active across the UK and Europe, managing multi-storey and surface car parks at hospitals, shopping centres, airports and city locations. The company provides pay-on-entry and pre-booking options, staffed sites at some locations, and digital booking and payment channels. Consumers researching Q-Park commonly seek information on site security, pricing, booking procedures and on-site staffing.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
22d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Staff experiences vary: several reviews praise helpful attendants, but many report poor customer service and refusals to accept responsibility for incidents.
Share
Weak
17%
💰
Value for money
Frequent complaints about charging practices: customers report large jumps in fees, fines for small timing differences and unexpected extra charges.
Share
Weak
13%
⚡
User experience
Access and booking frustrations recur: gate sensor failures, double-bookings, unclear entry instructions and long waits caused delays and missed plans.
Share
Weak
17%
🔧
Product quality
Facility quality reported as inconsistent: some sites are clean and well-signed, others show poor maintenance, graffiti and security incidents including break‑ins.
Share
Weak
8%
📞
Communication
Many reviews cite unclear or absent communication: missing booking/entry instructions, unreadable signage about opening times, and slow or unhelpful responses.
Share
Weak
21%
⭐
Overall experience
Overall impressions trend negative: a minority report attentive staff and smooth stays, but most cite pricing, security or operational problems.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
|| My Review on 'Q-Park: Quality And Exceptional Service'
"I recently had the pleasure of parking my car in a Q-Park facility, and I must say, I was thoroughly impressed with their service. From the minute I drove in, it was evident that Q-Park takes great pride in providing high-quality parking facilities around the UK. The car park was clean and well-organized, making it easy for me to find an available spot without any trouble. The signage was clear and concise, directing me to various locations within the car park quickly. It's worth mentioning that there were CCTV cameras everywhere for added safety measures! What stood out most about Q-Park is their customer service. Immediately upon arrival, I received polite greetings from staff members who kindly assisted me with my queries throughout my stay; they made sure everything ran smoothly. Overall, Q-Park exceeded all expectations with regards to the cleanliness of its facilities as well as its quality of service. Their attention to detail ensures customers have a seamless experience when using one of their many locations throughout major cities."
Charles
Collected.reviews
May 22, 2022
Featured for: detailed positive account of facilities
Car broken into and belongings stolen…
"Car broken into and belongings stolen from the boot, nothing left on show and only boot window smashed. White “security van” seen in the morning which..."
Matt
Trustpilot
Sep 30, 2025
Featured for: security breach; no helpful response
Booked and paid for a space in a…
"Booked and paid for a space in a 'Britannia' carpark in Edinburgh via Parkopedia (£26.49 for 1 day + 19 hours). (Turns out it's now managed by Q-Park)..."
Ms L Gray
Trustpilot
Sep 30, 2025
Featured for: booking and entry process failure
System Completely Broken
"Initially parked overnight at Queensway Q-Park; security gate sensor was malfunctioning so had to wait 30 minutes for someone to come and manually ope..."
Sam
Trustpilot
Sep 30, 2025
Featured for: gate sensor failure; missed flight risk
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David McLaughlin
trustpilot.com
Sep 30, 2025
So great book John Lewis car park
QPARK I love ittititititi :)...
M
MR P FOSTER
trustpilot.com
Sep 30, 2025
*** Do not trust this company with your…
*** Do not trust this company with your car, unless you are happy to repair it at your cost *** Aug 2024 car dented and cover in bird muck, Q-Park did...
A
Anson Fernandes
trustpilot.com
Sep 30, 2025
Unclear closing times, overcharged parking and extra costs
On 13 September, I checked the Q-Park Kingston Eden walk website before arriving to park from 7:30–9:30 pm, and the price shown online did not mention...
N
Naz Hosseinian
trustpilot.com
Sep 30, 2025
do not use this company!!!!
I stayed at Travelodge in Reading and was told that you can get 40% discount . I get there, tried to book online and didn;t work and wouldn't accept t...
N
Nass Kitojo
trustpilot.com
Sep 30, 2025
I had a great experience parking at the…
I had a great experience parking at the Q park in park lane, particularly the great customer experience I had from Mr Heliodoro pimentel who...
H
HS.
trustpilot.com
Sep 30, 2025
poor customer service
poor customer service, not really willing to help or assist, tried to combine some multiple bookings or find a solution to avoid having to start sessi...
M
MC
trustpilot.com
Sep 30, 2025
Absolute rip off!!!
Missed the early bird rate by 2 minutes and was charged nearly 3 x the price. Even the offer is expensive and tends to incr...
S
Sam
trustpilot.com
Sep 30, 2025
System Completely Broken
Initially parked overnight at Queensway Q-Park; security gate sensor was malfunctioning so had to wait 30 minutes for someone to come and manually ope...
O
Owain
trustpilot.com
Sep 30, 2025
Secure and convenient, but facilities and customer service let it down
I recently used the Q-Park at London Marble Arch. The car park itself was very secure and easy to access, which gave me confidence leaving my car ther...
J
James A Brown
trustpilot.com
Sep 30, 2025
Be aware they will charge you extra for…
Be aware they will charge you extra for arriving 15 minutes ear...
A
Ayla Guirey
trustpilot.com
Sep 30, 2025
Thank you Ken & Dave/David from the Baddow Road…
Ken & Dave/David from the Baddow Road car park were both so helpful, they explained the discount scheme to me and showed m...
D
Damian Hiscock
trustpilot.com
Sep 30, 2025
Security Get Zero Stars
I was broken into while parked at Q-Park Mayfair by a hooded man wearing a balaclava, I had some items stolen that luckily I was tracking and found th...
M
Maureen
trustpilot.com
Sep 30, 2025
Care at Musgrove Hospital Car Park Taunton
I parked on Musgrove Hospital, Taunton this morning to accompany a friend to A and E. After getting out of my car I could not find my car key and bega...
J
James Shaw
trustpilot.com
Sep 30, 2025
My wife has been in Musgrove park…
My wife has been in Musgrove park hospital for 3 months when she was first admitted and I was un sure about parking and the co...
J
Jon Wyer
trustpilot.com
Sep 30, 2025
Arrived 3 minutes early - charged
Pre booked ahead of a concert Arrived 3 minutes early after a 2 hour drive and charged premium Just Three minutes … No leeway No buffer No grac...
D
Derren
trustpilot.com
Sep 30, 2025
Paid for parking on an offer for 6pm to…
Paid for parking on an offer for 6pm to 2am - Liverpool John Lewis. It was around £10.50 Unfortunately I was taken to hospital where I spent 9 days. I...
K
Kevin Burns
trustpilot.com
Sep 30, 2025
Birmingham QE hospital
Birmingham QE hospital, visiting a terminally ill brother, got charged £21 for 8hrs 2minutes where 7hrs 59 minutes would’ve been £10. Where is the jus...
M
Ms L Gray
trustpilot.com
Sep 30, 2025
Booked and paid for a space in a…
Booked and paid for a space in a 'Britannia' carpark in Edinburgh via Parkopedia (£26.49 for 1 day + 19 hours). (Turns out it's now managed by Q-Park)...
M
Matt
trustpilot.com
Sep 30, 2025
Car broken into and belongings stolen…
Car broken into and belongings stolen from the boot, nothing left on show and only boot window smashed. White “security van” seen in the morning which...
R
Robbie Henderson
trustpilot.com
Sep 30, 2025
Nothing wrong with the place apart from…
Nothing wrong with the place apart from their prices We got there 3:30 pm left just before 10:30pm same day &...
Conclusion
Reviews show a clear pattern: several customers report helpful, compassionate staff at specific sites (for example named attendants at Musgrove and Park Lane), but a larger number describe problems with pricing, security and operations. Common issues include extra or disproportionate charges for small timing differences, unclear booking/entry instructions, and instances of vehicle damage or break‑ins where customers felt the company did not accept liability. Practical steps for consumers: carefully check booking confirmation (QR codes or entry instructions), confirm published opening times before arrival, and keep records of bookings and communications. If security or damage is a concern, consider seeking alternative parking or contacting customer support promptly and documenting the incident.