Reviews show a clear pattern: several customers report helpful, compassionate staff at specific sites (for example named attendants at Musgrove and Park Lane), but a larger number describe problems with pricing, security and operations. Common issues include extra or disproportionate charges for small timing differences, unclear booking/entry instructions, and instances of vehicle damage or break‑ins where customers felt the company did not accept liability. Practical steps for consumers: carefully check booking confirmation (QR codes or entry instructions), confirm published opening times before arrival, and keep records of bookings and communications. If security or damage is a concern, consider seeking alternative parking or contacting customer support promptly and documenting the incident.
Examples from available reviews (May 2022 – Feb 2026).
Staff were polite and facilities were clean and well organised.
“I was thoroughly impressed with their service.”
Car broken into despite CCTV and Q-Park were unhelpful afterwards.
“I was parked above a CCTV camera and there is apparently no footage of the incident.”
Parkopedia booking failed at entry, risking duplicate charges and poor support.
“Q-Park tell me they have no record of my booking”
Faulty gate sensors and double-booking caused long delays almost missing a flight.
“security gate sensor was malfunctioning so had to wait 30 minutes”
Staff experiences vary: several reviews praise helpful attendants, but many report poor customer service and refusals to accept responsibility for incidents.
Frequent complaints about charging practices: customers report large jumps in fees, fines for small timing differences and unexpected extra charges.
Access and booking frustrations recur: gate sensor failures, double-bookings, unclear entry instructions and long waits caused delays and missed plans.
Facility quality reported as inconsistent: some sites are clean and well-signed, others show poor maintenance, graffiti and security incidents including break‑ins.
Many reviews cite unclear or absent communication: missing booking/entry instructions, unreadable signage about opening times, and slow or unhelpful responses.
Overall impressions trend negative: a minority report attentive staff and smooth stays, but most cite pricing, security or operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently had the pleasure of parking my car in a Q-Park facility, and I must say, I was thoroughly impressed with their service. From the minute I drove in, it was evident that Q-Park takes great pride in providing high-quality parking facilities around the UK.
The car park was clean and well-organized, making it easy for me to find an available spot without any trouble. The signage was clear and concise, directing me to various locations within the car park quickly. It's worth mentioning that there were CCTV cameras everywhere for added safety measures!
What stood out most about Q-Park is their customer service. Immediately upon arrival, I received polite greetings from staff members who kindly assisted me with my queries throughout my stay; they made sure everything ran smoothly.
Overall, Q-Park exceeded all expectations with regards to the cleanliness of its facilities as well as its quality of service. Their attention to detail ensures customers have a seamless experience when using one of their many locations throughout major cities.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Q-Park is a commercial car park operator active across the UK and Europe, managing multi-storey and surface car parks at hospitals, shopping centres, airports and city locations. The company provides pay-on-entry and pre-booking options, staffed sites at some locations, and digital booking and payment channels. Consumers researching Q-Park commonly seek information on site security, pricing, booking procedures and on-site staffing.