Most reviews describe on-time, well-organised deliveries and a simple subscription that helps customers stay on track with monthly flea and worm treatments. Many customers say the parasite products work well, are well tolerated, and come in a useful range. A minority report late or missing deliveries and difficulty reaching a person. A small number mention premium increases with no clear explanation after they contacted the company.
Examples from available reviews (Oct 2022 – Mar 2026).
Orders fail to arrive on time and sometimes do not arrive.
“It never arrives on time and that's even if it does turn up at all”
Customer struggles with email and wants to speak to a human.
“I just want to speak to a human being to resolve my problem”
Easy-to-use service with orders always arriving on time.
“Order always on time.”
Product keeps cats flea- and worm-free and arrives monthly.
“This product does keep my girls (cats) free from fleas and worms.”
Service dominates the reviews, with many comments pointing to quick dispatch and dependable scheduling. Several reviewers highlight well-run fulfilment and deliveries arriving on time. One review describes repeated late or missing orders, standing out against the mostly positive feedback.
Only a few reviews mention value, but those that do are positive. Customers who talk about price say they are happy with the cost of treatments and feel the service offers protection at a reasonable price.
Many comments focus on ease of use, describing a straightforward website and simple subscription setup. Several customers say automatic monthly deliveries and postal reminders mean they don’t have to remember dosing. A few also call the subscription stress-reducing and time-saving.
Reviews often describe flea and worm treatments as effective and of a good standard. Multiple customers note the treatments do not irritate their pets and that repeat orders stay consistent in quality. Reviewers also mention a useful product range for cats and dogs.
A small number of reviews give mixed feedback on communication. Several customers praise fast, detailed replies and proactive suggestions for cheaper alternatives. Others ask for direct contact with a person and report premium changes they say were not explained after they informed the company.
Most reviews read positively, driven by reliable deliveries, easy subscriptions, and products that work. A smaller but noticeable group of low-rated reviews about delivery failures and contact problems creates a clear split between very satisfied and dissatisfied customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Protect My Pet was an excellent experience for me and my furry friend. Their unique approach of tailoring the treatments and delivering them straight to my doorstep, exactly when they were due, made my life easier. I didn't have to worry about making trips to the vet or remembering when it was time for the next round of treatments.
What impressed me most was how easy it is to use their service. By simply filling out a questionnaire about your pet's health history, Protect My Pet creates a personalised treatment plan that fits your pet's needs perfectly. The medication arrived promptly in non-intrusive packaging, making administering it stress-free.
Their commitment towards keeping pets safe from parasites and diseases genuinely shone through during every interaction with them. They knew everything there was to know about animal care and provided informative materials on dog vaccinations on their website as well.
Overall, I would highly recommend Protect My Pet services to any busy pet owner looking for efficient parasite prevention methods delivered with ease right at your door
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Protect My Pet is a UK pet healthcare retailer focused on parasite prevention for cats and dogs. It sells flea and worm treatments, prescription and over-the-counter products, and other pet health items through its online store. The company offers subscription plans for regular repeat deliveries and delivers monthly treatments to homes across the UK. Customers handle orders and payments through an online account and can contact support via the company’s channels.