Many reviews describe slow or rude service in branches, with counters closed and long queues. Several customers report late, misdelivered, or damaged parcels, including guaranteed deliveries that did not arrive as promised. Some employees are praised by name for friendly, helpful support. Reviewers also mention trouble reaching support and complaints that are not resolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Branch shows repeated operational failures, poor documentation, and long waits.
“I experienced excessive waiting times — approximately 45 minutes for a queue of around 10 customers.”
Delivered hamper arrived damaged, beer smashed, and contents eaten.
“The Box was damaged and had a hole in it.”
Vanessa provided excellent, welcoming service this morning.
“The help given by Vanessa this morning was service at its very best.”
Longtime customer finds the Croydon branch warm, friendly and helpful.
“What a warm friendly place.”
Many reviews point to slow counter service, main counters left unattended, and staff declining to help. Other posts single out named staff and specific branches for excellent service, showing big differences from one location to another.
Some reviewers describe upselling and exchange rates or surcharges that were not made clear in branch. Others mention lower premiums or cheap prices, so value depends on the product and the branch.
Customers report repeated delivery failures, long delivery times, and parcels mishandled at handover points. Queue-jumping, abrupt replies from staff, and closed counters also worsen the in-branch experience.
Several reviews describe items arriving damaged and guarantees not being met for insured goods and hampers. Others praise clear insurance paperwork and smooth purchases, so results vary across products.
Many reviewers say they cannot reach a person, face long phone waits, and see complaints closed without answers. They also mention an out-of-date website listing and insurance or delivery claims that stay unresolved.
Reviews split between very positive experiences with individual staff and serious day-to-day operational problems. Some customers say they will stop using the service after poor delivery or complaint handling, while others stick with local branches they find helpful.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Documents were sent promptly and a fair quote was offered.
“All documents sent in a timely manner.”
Evesham post office staff, especially Natalie, are efficient and friendly.
“Natalie always has a smile , fast and knows her job well”
Reviewer cannot hear phone messages to report potentially fake stamps.
“I have been trying to speak to a person about fake stamps”
Home contents insurance was quick to purchase.
“Very quick to purchase home contents insurance”
Banking Hub provides helpful in-person banking services for local customers.
“Banking Hub in High street, Shoreham by Sea is the best thing”
Policy documents were clear and the price was good.
“Excellent insurance policy with clear and concise language in documents.”
Purchased balloons deflated quickly and manager refused a refund.
“15 balloon costing £22.50 which deflated after a few hours.”
Long waits to contact support, but advisors are polite and friendly.
“There is long wait time to contact the but the advisors are polite and friendly”
Delivery delays and redelivery wait caused stress during cancer treatment.
“having cancer treatment all its done is stress me out 😡”
Helpful staff provided excellent customer service at the Willesden branch.
“Excellent customer service from staff at the Willesden High Road branch.”
Reviewer says prices are very cheap and praises the company.
“Very cheap. You are the best.”
Reviewer reports unjustified premium increases and poor customer service handling claims.
“They have unjustifiably increased the policy premium twice.”
Home insurance premium was lower this year for the reviewer.
“The premium price was lower this year !”
Long-term customer praises helpful staff and short queues at local branch.
“Rarely have to queue and the staff are very helpful and polite.”
Reviewer criticises unfriendly staff and poor handling of a medical emergency.
“Unfriendly customer service, like they do you a favour.”
Reviewer reports a lost cheque and inability to contact anyone by phone.
“Can't talk to a person.”
Reviewer gives five stars and praises Jane at office code 0620122.
“Jane office code 0620122, Jane it 5 star all the way”
Reviewer had a burst pipe claim denied and reports refusal to pay.
“was told clause 25 says they don't cover burst pipes.”
I was facing a problem when I wanted to pay my rent through my debit card. It took me a long time to find the right number to call in order to do that. I said this is ridiculous. My husband was close to using his credit or debit card when I told him about what was going on. I even went to the office and have been trying to pay my rent at Post Office National Payments for hours now. I have been on hold for over 30 minutes and still no response. This service has been getting worse every day. Let's try this again tomorrow, if there are any problems please email me first so I can take care of them first thing in the morning, that is what i was told after waiting for long. I hate the delayed services.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Post Office runs retail branches across the UK offering mail and parcel services. Many branches provide counter banking, travel money exchange, and insurance products. Services include parcel collection, tracked and insured delivery options, and address redirection. Many branches also offer passport check-and-send and business postage services.