Many reviews describe slow or rude service in branches, with counters closed and long queues. Several customers report late, misdelivered, or damaged parcels, including guaranteed deliveries that did not arrive as promised. Some employees are praised by name for friendly, helpful support. Reviewers also mention trouble reaching support and complaints that are not resolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Branch shows repeated operational failures, poor documentation, and long waits.
“I experienced excessive waiting times — approximately 45 minutes for a queue of around 10 customers.”
Delivered hamper arrived damaged, beer smashed, and contents eaten.
“The Box was damaged and had a hole in it.”
Vanessa provided excellent, welcoming service this morning.
“The help given by Vanessa this morning was service at its very best.”
Longtime customer finds the Croydon branch warm, friendly and helpful.
“What a warm friendly place.”
Many reviews point to slow counter service, main counters left unattended, and staff declining to help. Other posts single out named staff and specific branches for excellent service, showing big differences from one location to another.
Some reviewers describe upselling and exchange rates or surcharges that were not made clear in branch. Others mention lower premiums or cheap prices, so value depends on the product and the branch.
Customers report repeated delivery failures, long delivery times, and parcels mishandled at handover points. Queue-jumping, abrupt replies from staff, and closed counters also worsen the in-branch experience.
Several reviews describe items arriving damaged and guarantees not being met for insured goods and hampers. Others praise clear insurance paperwork and smooth purchases, so results vary across products.
Many reviewers say they cannot reach a person, face long phone waits, and see complaints closed without answers. They also mention an out-of-date website listing and insurance or delivery claims that stay unresolved.
Reviews split between very positive experiences with individual staff and serious day-to-day operational problems. Some customers say they will stop using the service after poor delivery or complaint handling, while others stick with local branches they find helpful.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Counter only had large currency denominations, unsuitable for tipping.
“When I finally got to the counter they only had large denominations.”
Staff aggressively informed customers they were closed early and were unfriendly.
“they aggressively informed me and another customer that they were closed.”
Branch shows repeated operational failures, poor documentation, and long waits.
“I experienced excessive waiting times — approximately 45 minutes for a queue of around 10 customers.”
Staff are miserable, unfriendly, and lack manners.
“Miserable unfriendly staff. No manners”
Staff repeatedly tried to overcharge for postage and upsell services.
“they keep asking you if you want a "signed for" or "next-day delivery”
Vanessa provided excellent, welcoming service this morning.
“The help given by Vanessa this morning was service at its very best.”
Staff handled an iPhone parcel carelessly and complaint process was unhelpful.
“he frisbee tosses the phone into a basket and it lands with a loud bang.”
Staff repeatedly passed me in the queue and were non-existent.
“Complete utter shit 💩”
Dora's friendly service improved the reviewer's bad day.
“She was bright and bubbly with a wonderful giggle.”
Postman delivered mail incorrectly but corrected it when challenged.
“shoved a letter through my box all crumpled up.”
Longtime customer finds the Croydon branch warm, friendly and helpful.
“What a warm friendly place.”
Staff were sarcastic, dismissive, and caused embarrassment during service.
“I was sarcasticly and rudely told by the guy,”
Reviewer will never use the service again and will use alternatives.
“How are these guys still in business.”
Customer cannot contact support, website is poor, and deliveries mishandled.
“There’s no one you can talk to, their website is sooooo bad”
Deliveries are infrequent, misdelivered, and false attempted delivery notices given.
“lucky to get a delivery once a week at most”
Local post office is welcoming, helpful, and super-efficient.
“Always welcoming and helpful, always super-efficient.”
Staff refused to search for my Evri parcel despite no other customers.
“he wouldn’t look for my parcel, not a pleasant experience at all”
An older male staff member is consistently rude and drives reviewer away.
“is horribly rude to all customers”
Service is just so slow
“Service is just so slow”
Counter unattended and staff were unfriendly and unhelpful.
“Service was bossy and grumpy and totally unhelpful.”
Reviewer says staff are racist and rude, discouraging use.
“You keep hiring rude racist disrespectful staff members”
Outdated equipment frequently fails and staff lack necessary training.
“the windows 98 post office equipment is constantly breaking down.”
Customer alleges racist treatment and poor complaint handling at Brixton.
“I made a complaint about her lazy, racist employee”
Post office charged £3.20 and promised 10–14 working days delivery.
“They also told me that it would take 10-14 working days.”
Insured delivery arrived late and insurance claim remains unresolved after long calls.
“Paid for insured delivery didn’t turn up till two days later”
Delivered hamper arrived damaged, beer smashed, and contents eaten.
“The Box was damaged and had a hole in it.”
Letters are delivered very late, often 12–15 days after posting.
“they are usually around 12 to 15 days after the postmark.”
Post Office handed parcel to Evri which then failed to deliver.
“they gave it to Evri.”
Paid 24-hour delivery took around 50 hours and service was poor.
“Paid for 24 hour delivery of an important document to a solicitor. It took around 50 hours.”
Website listed a service that the branch no longer offers without apology.
“I was told the website was out of date .”
In-store exchange rate differed from online rate and wasn't disclosed.
“there was nothing on display to advise of what the offline rate would be.”
Online complaint was closed without answering the reviewer's question.
“They didn't answer my question and closed the complaint.”
Reviewer has been unable to get a reply to a complaint for weeks.
“I have been trying to make a complain since 4/9/25 its now 20/9/25 and i am no nearer to getting a reply.”
They failed to deliver the paid service and refused a refund.
“they have just simply refused to pay me any refund whatsoever.”
Busy morning yet the main counter was closed and service poor.
“main counter not even open.”
Staff were aggressive, refused assistance, and caused significant distress.
“vulgar, aggressive shouting and outright refusal of assistance”
Shop, post office and staff are always welcoming and helpful.
“Very good service- post office, shop and staff always good and very welcoming.”
Paid £51 for mail redirection but received no redirected mail.
“We sold our home in Wrexham and paid £51 to redirect mail to our new address.”
Staff refused to accept a parcel, causing long delays for delivery.
“Out of spite the staff there said no deliveries can be accepted”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Post Office runs retail branches across the UK offering mail and parcel services. Many branches provide counter banking, travel money exchange, and insurance products. Services include parcel collection, tracked and insured delivery options, and address redirection. Many branches also offer passport check-and-send and business postage services.