Skip to content
We Collect & Analyse Reviews

Post Office
Experiences & Reviews

The Post Office is the UK’s national retail network providing postal and parcel services, travel money, bill payments and some banking and government services through a mix of Crown and franchised branches. Customers use it for sending and receiving mail and parcels, buying foreign currency, arranging redirections and insured deliveries.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 19d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviews describe slow or failing services: long queues and holds, late or missing deliveries, equipment breakdowns and untrained or unhelpful staff.

Share
33%
Weak
💰

Value for money

Customers report unexpected fees, inconsistent exchange rates and paid services (e.g. redirection, insurance) that did not deliver the promised value.

Share
7%
Weak
⚡

User experience

Reports point to outdated website information, closed counters, confusing in-branch procedures and long waits both in person and on the phone.

Share
9%
Weak
🔧

Product quality

Several reviews describe damaged or tampered parcels, broken items on arrival and unreliable handling during transit or delivery.

Share
4%
Weak
📞

Communication

Frequent complaints about unanswered contacts, long hold times, closed complaints without answers and a perceived lack of ownership when problems occur.

Share
21%
Weak
⭐

Overall experience

Overall experiences are mainly negative, citing service failures, staff behaviour issues and unresolved claims, with a minority of positive local branches.

Share
26%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Nick
trustpilot.com Sep 30, 2025

Poor service

Had to wait to be served as noone was at the counter for 5 minutes. Service was bossy and grumpy and totally un...

�
СУ СУ
trustpilot.com Sep 30, 2025

You keep hiring rude racist…

You keep hiring rude racist disrespectful staff members you are pushing us to...

J
JB
trustpilot.com Sep 30, 2025

Morrisons Daily Woodthorpe post office worst in York

Morrisons Daily Woodthorpe post office in York, the windows 98 post office equipment is constantly breaking down. I came in this evening and there was...

R
Rabbi
trustpilot.com Sep 30, 2025

Racist staff member

At brixton post office, for at least 15 years, there have always been 2 queues. One for currency and one for everything else. Today myself and another...

R
Rainer Knupp
trustpilot.com Sep 30, 2025

Post office bad customer service

Te post office charged me £3.20 for sending a card in an envelope to Germany. They also told m...

S
Scott Bryant
trustpilot.com Sep 30, 2025

Paid for insured delivery didn’t turn up till two days later

Paid for insured delivery didn’t turn up till two days later Fill out the online form to claim for my insurance Being over 30 days now, haven’t heard...

T
Teresa
trustpilot.com Sep 30, 2025

Hamper damaged and half eaten

I bought a hamper for my nephew's birthday and paid for it to be delivered on Tuesday. I received an email to say that delivery had been attempted and...

I
Ian w
trustpilot.com Sep 30, 2025

Rottingdean Post Office

Rottingdean Post Office is not delivering letters regularly. When they ev...

L
Liz
trustpilot.com Sep 30, 2025

Post office should stop giving deliveries to Evri

I took a parcel to the post office on 6th August, to be delivered. Unfortunately, they gave it to Evri. To date it has not been delivered. I have, and...

R
Robert Field
trustpilot.com Sep 30, 2025

Paid for 24 hour delivery of an…

Paid for 24 hour delivery of an important document to a solicitor. It took around 50 hours. What awful service. No won...

M
Mr Michael Gregory
trustpilot.com Sep 30, 2025

Very poor experience in Aylesbury

I had some old traveler's cheques I wanted to cash and the Post Office web site was very clear that this was a service they offered. However when I go...

A
Alan Staton
trustpilot.com Sep 30, 2025

Ripped off buying currency

I just purchased €400 euro from my local branch. I researched in advance and the Post Office seemed to have the best rates. I went in and bought €400...

S
Sharon Hawkes
trustpilot.com Sep 30, 2025

You can't complain by phone so…

You can't complain by phone so complained online. They didn't answer my...

P
Peter Watkins
trustpilot.com Sep 30, 2025

How do anyone get in touch with these…

How do anyone get in touch with these people to complain. I have been trying to m...

L
Leopold Marek
trustpilot.com Sep 30, 2025

My perceiving of this Post Office is…

My perceiving of this Post Office is that this Post Office is a fraud. I paid them for the service that they failed to delivered. I insured the servic...

g
gary phillips
trustpilot.com Sep 30, 2025

Boscombe Post office royal arcade

Boscombe Post office royal arcade, crap customer service busy friday morning and the main counter not even open. 1 alledged customer service agent fla...

J
Jordan V. Clarke
trustpilot.com Sep 30, 2025

⚠️ Public Warning ⚠️

⚠️ Public Warning ⚠️ On 30/08/2025 at 13:06, at Compton Road Post Office, I was subjected to vulgar, aggressive shouting and outright refusal of assis...

J
Jenny ward
trustpilot.com Sep 30, 2025

Always helpful.Very good service- post…

Always helpful.Very good service- post office, shop and staff alw...

L
Lucienne F
trustpilot.com Sep 30, 2025

Redirection mail £51 for nothing!

We sold our home in Wrexham and paid £51 to redirect mail to our new address. Unfortunately we did not get any mail to us only from the new owners to...

M
Michael Davis
trustpilot.com Sep 30, 2025

Arranged for a parcel to be delivered…

Arranged for a parcel to be delivered at my local post office (Moseley) via Royal Mail. As it happens, it arrived at the time I arrived on the premise...

Share Your Experience

Help other customers by sharing your experience with Post Office. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews analysed show recurring problems with service reliability, from late or missing deliveries to equipment failures and inconsistent in-branch capabilities. Many customers report poor communication when issues arise: long phone waits, closed complaints and little follow-up. There are also frequent complaints about fees and exchange-rate discrepancies and isolated but serious incidents of damaged goods. A small number of reviews praise helpful local staff, suggesting experience can vary significantly by branch. Before using Post Office services for time-sensitive or high-value items, check your local branch’s recent reviews, retain receipts and tracking numbers and document any damage promptly when claiming.