Reviews indicate PDSA is widely valued for compassionate staff, emergency care and generally effective clinical outcomes — many clients cite successful surgeries and helpful prescriptions. Affordability is a recurring positive: reviewers often mention free or low‑cost treatment and modest contributions. Areas to check before attending include appointment availability and eligibility rules, as a minority reported problems securing slots or unexpected charges. Practical steps for consumers: confirm eligibility and any expected contribution in advance, keep proof of benefit status if relevant, and use the emergency helpline when urgent care is needed.
Examples from available reviews (Feb 2016 – Feb 2026).
Longtime client pleased with attentive, professional and caring service.
“Friendly, professional and caring is how I describe the PDSA”
Hospital saved Gizzy by amputating his leg; grateful for care.
“for saving our gizzy and giving him the best care ever.”
Appointment for cat spay promised but not provided, causing more kittens.
“promised an appointment and operation - to no avail !”
Told treatment would be free but was charged £50 and dissatisfied.
“was charge £50”
Most reviewers report caring, competent staff and thorough clinical attention; a small number describe missed appointments or rushed consultations.
Many reviewers note free or low‑cost treatment and modest voluntary contributions; isolated reports describe unexpected charges or eligibility confusion.
Booking and clinic visits are generally positive — online booking and quick callbacks — though some users report long waits or difficulty securing appointments.
Clinical outcomes are frequently described positively — emergency treatment and surgeries praised — with occasional complaints about limited diagnostics or unavailable procedures.
Staff are often described as responsive and explanatory by email/phone; a minority mention long hold times or conflicting information about services.
Most reviewers give a positive overall impression, citing compassion and effective care; a small group report access, appointment or billing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Service was excellent; vet explained everything and was helpful.
“Service was absolutely amazing.”
Lovely staff and vet provided substantial help during a sad time.
“vet helped me loads at a very sad time”
Manager refused fluids for a dying cat and advised private clinic instead.
“pdsa didn't have the money to help a dying cat”
PDSA is an exceptional veterinary charity that I had the pleasure of interacting with recently. From the moment I walked into their clinic, it was evident that PDSA's main objective was to provide high-quality care and support for pets.
What impressed me most about PDSA was their dedication to making their services accessible to all pet owners, regardless of financial circumstances. Their free and low-cost treatment options ensure that everyone has access to vital medical attention for their beloved pets.
The staff at PDSA showed immense compassion towards both myself and my pet during our visit. The vet who examined my furry friend took the time to explain everything thoroughly and answer any questions I had, which made me feel more involved in the treatment process.
Furthermore, PDSA doesn't just limit itself to treating sick or injured animals but also invests heavily in preventative measures such as vaccinations and neutering. This comprehensive approach ensures a better quality of life not only for individual pets but communities as well.
Overall, my experience at PDSA was outstanding from start to finish. Their mission of 'Saving Pets Changing Lives' shines through every aspect of their organization - from the staff they hire, services they provide down even how they communicate with customers like myself.
Reviewer advises against using Edinburgh PDSA after hours due to staff behaviour.
“Do not use after hours”
PDSA would only amputate leg rather than fund life-restoring operation.
“the only thing they would do was to amputated the leg.”
Staff provided care, kept owner updated, did not pressure for payment.
“not once was I pestered for payment”
Emergency major operation saved my cat; she recovered and is well.
“my cat is doing great now back to her wee cheeky self”
Shamrock Street PDSA performed emergency surgery and saved the dog's life.
“gave my dog an emergency operation and saved her life”
Emergency visit seen immediately with good advice and treatment.
“We were seen straight away”
Staff provided excellent care and antibiotics that improved the dog's condition.
“the antibiotics worked”
Vets were brilliant and provided care while avoiding large veterinary bills.
“the vets are brilliant with her and with us”
The emergency line was sympathetic and reassuring during pet illness.
“the lady was very sympathetic”
They provided compassionate care and financial help when the cat was too unwell.
“All I was asked for was a donation.”
Purchasing was very good and easy to complete.
“very good so easy to buy”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PDSA (People’s Dispensary for Sick Animals) is a UK veterinary charity providing free and low‑cost veterinary care to people on qualifying benefits and those in financial need. It operates hospitals and clinics across the UK, offers preventive services (vaccinations, neutering), emergency helplines and routine treatments, and is funded largely by donations and charitable income. Consumers looking for reviews on PDSA commonly search for information on affordability, clinical outcomes, appointment access and emergency care.