Reviews indicate PDSA is widely valued for compassionate staff, emergency care and generally effective clinical outcomes — many clients cite successful surgeries and helpful prescriptions. Affordability is a recurring positive: reviewers often mention free or low‑cost treatment and modest contributions. Areas to check before attending include appointment availability and eligibility rules, as a minority reported problems securing slots or unexpected charges. Practical steps for consumers: confirm eligibility and any expected contribution in advance, keep proof of benefit status if relevant, and use the emergency helpline when urgent care is needed.
Examples from available reviews (Feb 2016 – Feb 2026).
Longtime client pleased with attentive, professional and caring service.
“Friendly, professional and caring is how I describe the PDSA”
Hospital saved Gizzy by amputating his leg; grateful for care.
“for saving our gizzy and giving him the best care ever.”
Appointment for cat spay promised but not provided, causing more kittens.
“promised an appointment and operation - to no avail !”
Told treatment would be free but was charged £50 and dissatisfied.
“was charge £50”
Most reviewers report caring, competent staff and thorough clinical attention; a small number describe missed appointments or rushed consultations.
Many reviewers note free or low‑cost treatment and modest voluntary contributions; isolated reports describe unexpected charges or eligibility confusion.
Booking and clinic visits are generally positive — online booking and quick callbacks — though some users report long waits or difficulty securing appointments.
Clinical outcomes are frequently described positively — emergency treatment and surgeries praised — with occasional complaints about limited diagnostics or unavailable procedures.
Staff are often described as responsive and explanatory by email/phone; a minority mention long hold times or conflicting information about services.
Most reviewers give a positive overall impression, citing compassion and effective care; a small group report access, appointment or billing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
PDSA refused to treat sick dog despite claimed eligibility, advised private vet.
“Turned me away with my sick French bulldog”
Reviewer warns about a public Facebook group posting alleged false accusations.
“posting false allegations against the pdsa”
Contact centre was excellent and helped complete registration and appointment.
“Excellent contact centre”
Staff were kind and helpful to both dog Millie and owner.
“The staff were so kind and helpful towards my dog Millie”
Staff were caring and brilliant in treating the reviewer's small dog.
“The wonderful people of the PDSA are amazing”
Concerned the PDSA declined recommended blood tests after private vet advice.
“the vet at the pdsa said he didn't need any.”
Thorough check-up, treatment plan and professional follow-up call ensured care.
“A follow up call from a Vet to ensure my Bell was okay with the medication prescribed”
Staff were friendly, kind and informative.
“Friendly kind informative”
New user praises excellent service and expresses desire to help.
“I am new to this excellent service and aim to help them”
PDSA provided terrific, timely appointments and caring, understanding staff.
“They always get us appointment with the vets when needed”
Vets phone promptly, answer queries and treat pets respectfully.
“they treat you and your pet with respect”
First-time visit was helpful and friendly with quick prescription service.
“there were so helpful very friendly”
Reviewer praises PDSA for providing affordable pet treatment and support.
“Where would a lot of people be with our pet’s health if there was no Pdsa.”
PDSA staff are very helpful and caring towards pets in need.
“PDSA ia absolutely amazing they're always very helpful and caring”
Friendly staff help animals despite limited financial resources.
“Vets and staff are always friendly”
Derby branch staff were first class, caring and respectful to owner.
“The staff and vets are the Derby branch are first class in everyway.”
PDSA provides affordable vet care and reviewer had no bad experiences.
“Pdsa is a wonderful charity for People who otherwise wouldn't be able to afford vet care.”
The team provided excellent help and support.
“Excellent help from the team”
PDSA saved my dog's life with surgery and kept owner updated.
“PDSA saved my dogs life with a major operation.”
Emergency pyometra surgery performed promptly; staff were professional and caring.
“They saved my girls life!”
Excellent service at PDSA Croydon; positive experience for pets and owner.
“PDSA Croydon Team have excellent service”
Staff were understanding and happily helped with my situation.
“What an amazing place”
Reviewer expresses deep gratitude and reliance on this place.
“I dont know where id be without this place”
Found PDSA welcoming and more caring for animals than other vets.
“can’t thank them enough”
Appointment for cat spay promised but not provided, causing more kittens.
“promised an appointment and operation - to no avail !”
They replied quickly and staff were friendly and helpful.
“Friendly helpful lovely staff”
Told treatment would be free but was charged £50 and dissatisfied.
“was charge £50”
Longtime client pleased with attentive, professional and caring service.
“Friendly, professional and caring is how I describe the PDSA”
Staff were caring, compassionate and transparent about treatment options.
“Superb staff and service.”
Derby pet hospital offered excellent service and caring staff.
“they offer excellent service”
Thankful for many years of lovely, caring service at Gateshead.
“They have been absolutely lovely, caring and good advice.”
Hospital saved Gizzy by amputating his leg; grateful for care.
“for saving our gizzy and giving him the best care ever.”
Emergency helpline directed immediate treatment after wasp stings, very grateful.
“My pet was straight in to see the vet and treatment given immediately.”
Staff and vet were calm, caring and supportive towards our dog.
“Staff are brilliant, caring and supportive.”
Telephone advice was thorough and clinic provided prompt follow-up help.
“The vet was wonderful”
Caring staff, efficient diagnosis and no pressure to pay large fees.
“No pressure to pay large amount that other vets would charge!”
Clinic limited by funds; referred for private dental care, provided pain medication.
“I wanted help with my dogs teeth but was advised to see a private vet”
Staff friendly, professional and clearly care about animal welfare.
“so friendly and professional people who really care about animal welfare”
Prompt response after email led to emergency surgery and life-saving care.
“the Vet was absolutely wonderful”
Staff were fantastic with my small dog; reviewer grateful and recommends.
“They were fantastic with my wee dog”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PDSA (People’s Dispensary for Sick Animals) is a UK veterinary charity providing free and low‑cost veterinary care to people on qualifying benefits and those in financial need. It operates hospitals and clinics across the UK, offers preventive services (vaccinations, neutering), emergency helplines and routine treatments, and is funded largely by donations and charitable income. Consumers looking for reviews on PDSA commonly search for information on affordability, clinical outcomes, appointment access and emergency care.