Reviews Analysed
21
We Collect & Analyse Reviews
ParcelHero
Experiences & Reviews
ParcelHero is a UK-based parcel booking and courier brokerage service that lets consumers and businesses arrange domestic and international shipments online. The platform typically offers online label generation, collection booking, tracking and options for customs documentation and insurance through partner carriers. People searching reviews about ParcelHero usually want clarity on delivery speed, pricing and how the company handles customs, collections and customer support.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
18d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Delivery speed and reliability divide reviewers: many report fast, door-to-door collections and good tracking, while many others report missed collections or long delays.
Share
Mixed
28%
💰
Value for money
Some reviewers note competitive pricing and good value; others report unexpected or unauthorised fees, oversize charge disputes and costs that deter repeat use.
Share
Weak
12%
⚡
User experience
Booking and label printing are often described as straightforward, but several users report confusing emails, missing labels and lack of courier tracking visibility.
Share
Mixed
9%
🔧
Product quality
A small number of reviews describe parcels being lost or destroyed in transit, with consequent loss of contents and no satisfactory resolution reported.
Share
Weak
3%
📞
Communication
Communication is a frequent concern: many reviewers say emails go unanswered, support is slow or unclear, and customs invoices or tracking details are hard to access.
Share
Weak
19%
⭐
Overall experience
Overall impressions are split: numerous accounts of prompt, reliable deliveries contrast with multiple reports of poor support, delays and unexpected post-booking charges.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Excellent service
"Excellent service, great value for money, easy to use. Collected right from my door and delivered to my daughter in Australia..."
Karen C
Trustpilot
Sep 30, 2025
Featured for: Positive fast tracked international delivery
Steer clear
"What Can I say? Hands down absolutely the worst parcel company I have dealt with in 20 years of trading, booked a parcel with them for the first time..."
ryan cowley
Trustpilot
Sep 30, 2025
Featured for: Billing dispute alleged oversize charges
Awful experience
"Awful disappointing experience. Parcel sent via UPS and despite responding to all requests for further information, I am informed today that..."
Amanda O’Shea
Trustpilot
Sep 30, 2025
Featured for: Parcel destroyed lost contents
Collection courier never shows up
"My collection did not happen two times in a row. Twice I had to take a day off work to be present for collection but the courier never showed up. Ther..."
Etienne Olsina
Trustpilot
Sep 30, 2025
Featured for: Missed collections poor contact
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karen C
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, great value for money, easy to use. Collected right from my door and delivered to my daughter in Australia...
I
Ian Laurence
trustpilot.com
Sep 30, 2025
Fairly easy to sort and print…
Fairly easy to sort and print documents/labels. Got a bit confusing after placing the initial ord...
A
Alison
trustpilot.com
Sep 30, 2025
Pricing is excessive
Excellent service however pricing to send 7 birthday cards was excessive and I fee...
A
AUGUSTINE
trustpilot.com
Sep 30, 2025
Excellent service
...
m
matthew Campbell
trustpilot.com
Sep 30, 2025
All Excellent
...
r
ryan cowley
trustpilot.com
Sep 30, 2025
Steer clear
What Can I say? Hands down absolutely the worst parcel company I have dealt with in 20 years of trading, booked a parcel with them for the first time...
T
Teresaweezer
trustpilot.com
Sep 30, 2025
Amazing service
My parcel was collected from the south of England on Wednesday afternoon and it arrived on...
I
Ian Groom
trustpilot.com
Sep 30, 2025
Drivers are thieves and liars
Drivers are thieves and liars, they won’t accept the staff have done wrong. Left parcel on a street at a front door. Claim I don’t request signature,...
G
Greg
trustpilot.com
Sep 30, 2025
Avoid this company at all costs.
I do not recommend this company. My shipment from the UK to Spain never arrived. In reality, they are just an intermediary using other companies’ serv...
R
Rose
trustpilot.com
Sep 30, 2025
Prompt and reliable service.
...
L
Lokesh Kumar Dwivedi
trustpilot.com
Sep 30, 2025
Its a scam
Its a scam. I booked a parcel and its almost one week no body went to pick the parcel. I opted evry. Money waste....
M
Matt
trustpilot.com
Sep 30, 2025
Do not use this company
I attempted to ship a package to the USA, this got held at customs which FedEx contacted me about. I only received support from FedEx, however as I us...
D
Dora
trustpilot.com
Sep 30, 2025
Do not use this company
Paid for Parcelforce 6-day delivery. Parcel arrived after 4 weeks (!) and I had to change the delivery address because the re...
A
Amanda O’Shea
trustpilot.com
Sep 30, 2025
Awful experience
Awful disappointing experience. Parcel sent via UPS and despite responding to all requests for further information, I am informed today that...
D
Dear Mrs Capon
trustpilot.com
Sep 30, 2025
You gave me alternatives which I used
You gave me alternatives which I used. I had a collection within 30 minutes of placing my order. This...
E
Etienne Olsina
trustpilot.com
Sep 30, 2025
Collection courier never shows up
My collection did not happen two times in a row. Twice I had to take a day off work to be present for collection but the courier never showed up. Ther...
T
Thomas Richards
trustpilot.com
Sep 30, 2025
Struggled getting in contact with…
Struggled getting in contact with customer service. Emails not answered. Sent a gift from the UK to the US, it was s...
C
Craig Michaelson
trustpilot.com
Sep 30, 2025
Didn’t advise of new customs…
Didn’t advise of new customs requirements for USA. Parcel still at customs 10 days after supposed deli...
O
Olga Begeba
trustpilot.com
Sep 30, 2025
Terrible service!
Terrible service!! Help me please to cancel my order and return my money back! Yesterday 25.09.2025: First I ordered my parcel collection from UK to L...
S
Stephen Hoburn
trustpilot.com
Sep 30, 2025
Does exactly what I needed
...
Conclusion
Reviews for ParcelHero are mixed: many customers report fast, tracked deliveries and convenient door collection, but a substantial number describe missed collections, long delays and unresponsive support. Several reviewers cite unexpected post-booking charges (for example oversize claims and a reported £159.80 return fee) and problems handling customs that led to returns or destroyed parcels. If you plan to use ParcelHero, review terms carefully, keep booking and label screenshots, monitor card authorisations after delivery and confirm customs responsibilities. For high-value or time-sensitive shipments consider direct carrier booking or additional insurance to reduce transfer and support risks.