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We Collect & Analyse Reviews

ParcelHero
Experiences & Reviews

ParcelHero is a UK-based parcel booking and courier brokerage service that lets consumers and businesses arrange domestic and international shipments online. The platform typically offers online label generation, collection booking, tracking and options for customs documentation and insurance through partner carriers. People searching reviews about ParcelHero usually want clarity on delivery speed, pricing and how the company handles customs, collections and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 48%
Latest Review 18d
Overall Rating
2.8

Our Analysis

🎯

Service quality

Delivery speed and reliability divide reviewers: many report fast, door-to-door collections and good tracking, while many others report missed collections or long delays.

Share
28%
Mixed
💰

Value for money

Some reviewers note competitive pricing and good value; others report unexpected or unauthorised fees, oversize charge disputes and costs that deter repeat use.

Share
12%
Weak

User experience

Booking and label printing are often described as straightforward, but several users report confusing emails, missing labels and lack of courier tracking visibility.

Share
9%
Mixed
🔧

Product quality

A small number of reviews describe parcels being lost or destroyed in transit, with consequent loss of contents and no satisfactory resolution reported.

Share
3%
Weak
📞

Communication

Communication is a frequent concern: many reviewers say emails go unanswered, support is slow or unclear, and customs invoices or tracking details are hard to access.

Share
19%
Weak

Overall experience

Overall impressions are split: numerous accounts of prompt, reliable deliveries contrast with multiple reports of poor support, delays and unexpected post-booking charges.

Share
28%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
Karen C
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, great value for money, easy to use. Collected right from my door and delivered to my daughter in Australia...

I
Ian Laurence
trustpilot.com Sep 30, 2025

Fairly easy to sort and print…

Fairly easy to sort and print documents/labels. Got a bit confusing after placing the initial ord...

A
Alison
trustpilot.com Sep 30, 2025

Pricing is excessive

Excellent service however pricing to send 7 birthday cards was excessive and I fee...

A
AUGUSTINE
trustpilot.com Sep 30, 2025

Excellent service

...

m
matthew Campbell
trustpilot.com Sep 30, 2025

All Excellent

...

r
ryan cowley
trustpilot.com Sep 30, 2025

Steer clear

What Can I say? Hands down absolutely the worst parcel company I have dealt with in 20 years of trading, booked a parcel with them for the first time...

T
Teresaweezer
trustpilot.com Sep 30, 2025

Amazing service

My parcel was collected from the south of England on Wednesday afternoon and it arrived on...

I
Ian Groom
trustpilot.com Sep 30, 2025

Drivers are thieves and liars

Drivers are thieves and liars, they won’t accept the staff have done wrong. Left parcel on a street at a front door. Claim I don’t request signature,...

G
Greg
trustpilot.com Sep 30, 2025

Avoid this company at all costs.

I do not recommend this company. My shipment from the UK to Spain never arrived. In reality, they are just an intermediary using other companies’ serv...

R
Rose
trustpilot.com Sep 30, 2025

Prompt and reliable service.

...

L
Lokesh Kumar Dwivedi
trustpilot.com Sep 30, 2025

Its a scam

Its a scam. I booked a parcel and its almost one week no body went to pick the parcel. I opted evry. Money waste....

M
Matt
trustpilot.com Sep 30, 2025

Do not use this company

I attempted to ship a package to the USA, this got held at customs which FedEx contacted me about. I only received support from FedEx, however as I us...

D
Dora
trustpilot.com Sep 30, 2025

Do not use this company

Paid for Parcelforce 6-day delivery. Parcel arrived after 4 weeks (!) and I had to change the delivery address because the re...

A
Amanda O’Shea
trustpilot.com Sep 30, 2025

Awful experience

Awful disappointing experience. Parcel sent via UPS and despite responding to all requests for further information, I am informed today that...

D
Dear Mrs Capon
trustpilot.com Sep 30, 2025

You gave me alternatives which I used

You gave me alternatives which I used. I had a collection within 30 minutes of placing my order. This...

E
Etienne Olsina
trustpilot.com Sep 30, 2025

Collection courier never shows up

My collection did not happen two times in a row. Twice I had to take a day off work to be present for collection but the courier never showed up. Ther...

T
Thomas Richards
trustpilot.com Sep 30, 2025

Struggled getting in contact with…

Struggled getting in contact with customer service. Emails not answered. Sent a gift from the UK to the US, it was s...

C
Craig Michaelson
trustpilot.com Sep 30, 2025

Didn’t advise of new customs…

Didn’t advise of new customs requirements for USA. Parcel still at customs 10 days after supposed deli...

O
Olga Begeba
trustpilot.com Sep 30, 2025

Terrible service!

Terrible service!! Help me please to cancel my order and return my money back! Yesterday 25.09.2025: First I ordered my parcel collection from UK to L...

S
Stephen Hoburn
trustpilot.com Sep 30, 2025

Does exactly what I needed

...

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Conclusion

Reviews for ParcelHero are mixed: many customers report fast, tracked deliveries and convenient door collection, but a substantial number describe missed collections, long delays and unresponsive support. Several reviewers cite unexpected post-booking charges (for example oversize claims and a reported £159.80 return fee) and problems handling customs that led to returns or destroyed parcels. If you plan to use ParcelHero, review terms carefully, keep booking and label screenshots, monitor card authorisations after delivery and confirm customs responsibilities. For high-value or time-sensitive shipments consider direct carrier booking or additional insurance to reduce transfer and support risks.