Many reviewers like the site’s fast booking, quick collections, and speedy door-to-door delivery. A common complaint is extra fees added after booking and alleged card charges customers say they didn’t authorise. Several people report parcels lost or damaged, followed by disputes over insurance or compensation. Some negative reviews also mention slow or unclear replies about customs requirements and support questions.
Examples from available reviews (Nov 2021 – Feb 2026).
Booking was easy and hassle free.
“Easy, hassle free booking”
Reviewer had excellent service and intends to reuse the company.
“Excellent service, will definitely use again!”
Received retrospective additional handling surcharge without clear evidence or transparency.
“you may still face retrospective charges with very little hard evidence provided.”
Parcel lost, contact unreachable and promised response times unmet.
“Lost my parcel unable to advise me where or when.”
Customers often mention fast collections, next-day delivery, and dependable tracked drop-offs. A large group of reviews also describes missed collections, deliveries to the wrong address, and lengthy delays. These problems often led to follow-up disputes with little resolution.
Many reviews mention added charges after shipping, including volumetric recharges and unexpected return costs. Others point to competitive quotes and good value compared with other couriers. Negative reviews repeatedly raise claims of unauthorised card debits.
Many users say booking is simple, intuitive, and quick, with clear tracking. A smaller but noticeable group reports issues such as automated address changes and very broad pickup windows. These glitches can require manual fixes or create scheduling inconvenience.
Multiple customers say parcels arrived damaged, were destroyed in transit, or went missing. Several of these cases mention insurance being rejected or compensation refused. Other reviews say valuable items arrived safely and deliveries came intact.
A repeated negative theme is customer support that doesn’t respond and emails that don’t explain things clearly. Reviews also mention missing labels, limited visibility of invoices, and unclear customs instructions. A minority praise timely updates and delivery alerts.
Reviews split sharply between high ratings and serious complaints. Some customers report consistently fast, efficient service. Others describe loss, damage, billing disputes, and support cases that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Door collection and tracked delivery to Australia in five days.
“Collected right from my door and delivered to my daughter in Australia in 5 days.”
Label printing was easy but email communication was unclear.
“email communication wasn’t that clear.”
Service was good but pricing to send cards felt excessive.
“pricing to send 7 birthday cards was excessive”
Reviewer describes the service as excellent.
“Excellent service”
Reviewer reports everything was excellent.
“All Excellent, Thank You.”
Customer alleges unjust oversize charges and unauthorised recurring payments.
“they can, and will, without your authority, take extra payments off your card”
Parcel collected and delivered swiftly; reviewer praises service and value.
“Amazing service and great vale for money.”
Reviewer reports parcel left unattended and accuses drivers of dishonesty.
“Drivers are thieves and liars”
Shipment never arrived and an unauthorised £159.80 return charge was taken.
“an amount of £159.80 was charged as a return cost several months after the shipment was sent”
Reviewer says the parcel service was prompt and reliable.
“Prompt and reliable service.”
Parcel collection did not occur and support provided no resolution.
“Its a scam.”
Customs issue wasn't handled and parcel was returned, incurring much higher costs.
“after 6 weeks of trying to get assistance from parcelhero my package was returned to me.”
Paid for six-day delivery but parcel arrived after four weeks and incurred extra charge.
“Parcel arrived after 4 weeks (!)”
Parcel declared destroyed by courier despite customer's compliance and provided information.
“the parcel has been destroyed!”
Alternatives provided and collection occurred within thirty minutes.
“I had a collection within 30 minutes of placing my order.”
Courier missed two scheduled collections and support could not help.
“My collection did not happen two times in a row.”
Customer service was unresponsive and customs delays led to parcel destruction.
“my package has been destroyed by US customs.”
No notice of new US customs requirements and poor response and invoicing visibility.
“Didn’t advise of new customs requirements for USA.”
Labels were not provided, no courier arrived and emails went unanswered.
“No labels, no courier, no answer by email.”
Service performed exactly as the reviewer needed.
“Does exactly what I needed”
Super-Fast!!
My experience with Parcel has been nothing short of spectacular, most companies have let me down when it comes to delivery with tracking information not being updated or the product taking weeks to arrive.
however, I was astonished at the service offered by Parcel Hero online shop; I ordered a skype credit ticket as a gift for friends in Australia.
The order was placed on Monday and received on the following Friday.
I couldn't believe that this was feasible, especially given it had to travel via another country to get to Australia.
Thank you that was so fast, I honestly recommend Parcel Hero if you need quick shipping
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelHero is a UK parcel delivery booking site and courier marketplace. Customers can compare prices and book door-to-door shipping with several courier partners. Users can schedule collections, print labels online, and choose tracked or timed delivery. The platform also supports international shipping, with options for customs paperwork and insurance.