Reviewers most often praise Ordnance Survey for detailed, accurate maps and well-made printed products, with many noting reliable delivery and tracking. Digital features such as GPS overlays and straightforward online ordering or renewal are also commonly cited as positives. A small number of reviews report app usability problems or initial communication delays, though some of these were resolved by refunds or follow-up. Consumers comparing options should check app compatibility and subscription/renewal details, and verify delivery or bespoke product specifications before purchase.
Examples from available reviews (Jan 2023 – Feb 2026).
Ordnance Survey provided accurate geospatial data, high-quality printed maps and excellent service.
“their highly accurate geospatial data extremely helpful”
They initially overcharged but later refunded and provided correct renewal link.
“refunded the Full Subscrition.”
The app failed to upload the Hadrians Wall OS walk link and lacked instructions.
“can't get the Hadrians Wall OS walk link to upload to the app, no helpful instructions.”
Renewal by Direct Debit was completely painless.
“My favourite app renewed by Direct Debit completely painless!”
Reviews commonly praise prompt delivery, efficient service and knowledgeable staff; reported issues were typically resolved by refunds or follow-up.
A small number of reviewers mention reasonable pricing or good value for bespoke or world maps; sample size for price comments is limited.
Many users report easy online ordering, clear tailoring guidance and painless renewals; a minority report app upload failures or unclear instructions.
Multiple reviews highlight high map detail, accurate geospatial data and well-produced printed maps, guidebooks and bespoke map products.
Several reviews note accurate tracking and prompt responses after contact; one report described an initial lack of reply before resolution.
Most reviewers describe positive overall experiences—delighted recipients, reliable delivery and consistent map detail; a small minority are dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Renewal by Direct Debit was completely painless.
“My favourite app renewed by Direct Debit completely painless!”
The service was very efficient.
“Very efficient service.”
A present that delighted my son recovering from an operation.
“He was delighted with it.”
Guide book arrived quickly and contained lots of useful information and maps.
“Excellent guide book with lots of information and maps.”
They initially overcharged but later refunded and provided correct renewal link.
“refunded the Full Subscrition.”
A bespoke folding map was produced to spec and delivered on time.
“Great quality product to spec at reasonable cost, delivered on time.”
Great product with prompt service and easy online tailoring guidance.
“Easy to follow online guidance for tailoring my map.”
Website was easy to navigate and delivery was excellent.
“easy to navigate, excellent delivery”
It was simple, straightforward and provided exactly what I needed.
“Simple, straightforward, and provided exactly what I needed.”
Reviewer says the product was great.
“Great product”
OS maps are detailed and dependable, though a counties list would help.
“The level of detail in OS maps has always been something I've depended on.”
The reviewer did not like the product.
“Didn’t like it”
The app failed to upload the Hadrians Wall OS walk link and lacked instructions.
“can't get the Hadrians Wall OS walk link to upload to the app, no helpful instructions.”
Delivery was speedy and appreciated.
“Speedy delivery thank you”
Ordering online was easy and delivery was faultless.
“Very easy to order online, you could see exactly what you were purchasing, and delivery was faultless.”
A lovely world map was offered at a good price.
“A lovely world map at a good price.”
An excellent reproduction of a historic OS map arrived well packed and on time.
“An excellent reproduction of an historic OS map.”
There were no issues accessing the order or delivery.
“No issues with access for order or delivery.”
UK OS maps are available in many formats and GPS overlay is excellent.
“The GPS positioning overlaid on the digital map is so brilliant.”
Renewal was easy and stress-free.
“Easy stress free renewal”
I recently had the pleasure of utilizing the services provided by Ordnance Survey, and I must say that my experience exceeded all expectations. Not only was their highly accurate geospatial data extremely helpful in understanding my surroundings, but their printed maps were also a fantastic addition to my travels.
What stood out to me most about Ordnance Survey was their commitment to excellence. Their team of professionals clearly take great pride in what they do and this is evident through the quality of their work. Additionally, their customer service was exceptional as well. The representatives were knowledgeable and went above and beyond to ensure that all of my needs were met.
Overall, I highly recommend Ordnance Survey for anyone seeking accurate geospatial data or reliable printed maps. It's no wonder individuals, governments, and companies alike rely on them both in Britain and overseas
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ordnance Survey is the United Kingdom’s national mapping agency, producing authoritative paper maps, digital mapping services and geospatial data. Its products include OS paper maps, OS Maps digital subscriptions, hiking guidebooks and licensed datasets used by consumers, businesses and public bodies. Searchers commonly look for OS map detail, GPS overlays, printed map quality, guidebooks and subscription or renewal processes.