Reviews regularly praise fast delivery, sturdy packaging, and highly detailed printed maps. Customers point to accurate mapping and helpful support with renewals. Several users also describe ongoing issues with the OS app and subscription settings, which in some cases led to cancellations. Price comes up rarely, but when it does it is usually positive.
Examples from available reviews (Jan 2023 – Mar 2026).
Subscription was cancelled due to problems encountered with the app.
“Subscription cancelled in view of all the problems encountered with the app.”
System focuses on route creation, making maps hard to explore or use.
“I always get an error message.”
OS maps are detailed and dependable, though a counties list would help.
“The level of detail in OS maps has always been something I've depended on.”
Ordering four OS Explorer maps was easy and they arrived well packaged and quickly.
“They arrived packaged well in a secure box super quick.”
Fast delivery and careful packaging stand out as repeated positives. Reviewers mention quick dispatch, secure boxes, and renewals that feel simple. Direct Debit renewal and speedy fulfilment come up in multiple comments.
Price and value are mentioned only occasionally. A small number of reviews call maps and bespoke products reasonably priced or good value. There is not enough feedback here to show a wider view on pricing overall.
Many reviewers find the website easy to use, with a straightforward ordering flow and sign-up. A separate cluster describes app problems such as upload errors and settings that won’t save, including at least one cancellation. The negative feedback centres on the app and subscription controls.
Printed maps and guide books are repeatedly praised for their detail and reliability. Customers say bespoke folding maps arrived to specification and that reproductions look high quality. Some also highlight the GPS overlay on digital maps as a plus.
Support is sometimes praised for immediate help via the helpline. A few reviews mention refunds and follow-up messages after billing issues. Several customers describe post-sale contact as responsive.
Physical products and fulfilment draw consistently positive feedback. By contrast, negative comments cluster around the app and subscription handling. That gap between strong delivery/product quality and app-related issues creates a clear split in sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Renewal by Direct Debit was completely painless.
“My favourite app renewed by Direct Debit completely painless!”
The service was very efficient.
“Very efficient service.”
A present that delighted my son recovering from an operation.
“He was delighted with it.”
Guide book arrived quickly and contained lots of useful information and maps.
“Excellent guide book with lots of information and maps.”
They initially overcharged but later refunded and provided correct renewal link.
“refunded the Full Subscrition.”
A bespoke folding map was produced to spec and delivered on time.
“Great quality product to spec at reasonable cost, delivered on time.”
Great product with prompt service and easy online tailoring guidance.
“Easy to follow online guidance for tailoring my map.”
Website was easy to navigate and delivery was excellent.
“easy to navigate, excellent delivery”
It was simple, straightforward and provided exactly what I needed.
“Simple, straightforward, and provided exactly what I needed.”
Reviewer says the product was great.
“Great product”
OS maps are detailed and dependable, though a counties list would help.
“The level of detail in OS maps has always been something I've depended on.”
The reviewer did not like the product.
“Didn’t like it”
The app failed to upload the Hadrians Wall OS walk link and lacked instructions.
“can't get the Hadrians Wall OS walk link to upload to the app, no helpful instructions.”
Delivery was speedy and appreciated.
“Speedy delivery thank you”
Ordering online was easy and delivery was faultless.
“Very easy to order online, you could see exactly what you were purchasing, and delivery was faultless.”
A lovely world map was offered at a good price.
“A lovely world map at a good price.”
An excellent reproduction of a historic OS map arrived well packed and on time.
“An excellent reproduction of an historic OS map.”
There were no issues accessing the order or delivery.
“No issues with access for order or delivery.”
UK OS maps are available in many formats and GPS overlay is excellent.
“The GPS positioning overlaid on the digital map is so brilliant.”
Renewal was easy and stress-free.
“Easy stress free renewal”
I recently had the pleasure of utilizing the services provided by Ordnance Survey, and I must say that my experience exceeded all expectations. Not only was their highly accurate geospatial data extremely helpful in understanding my surroundings, but their printed maps were also a fantastic addition to my travels.
What stood out to me most about Ordnance Survey was their commitment to excellence. Their team of professionals clearly take great pride in what they do and this is evident through the quality of their work. Additionally, their customer service was exceptional as well. The representatives were knowledgeable and went above and beyond to ensure that all of my needs were met.
Overall, I highly recommend Ordnance Survey for anyone seeking accurate geospatial data or reliable printed maps. It's no wonder individuals, governments, and companies alike rely on them both in Britain and overseas
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ordnance Survey is Great Britain’s national mapping agency. It produces printed map series such as OS Explorer and detailed digital products including OS MasterMap. It also offers consumer services like the OS Maps app and online ordering for bespoke maps. Ordnance Survey licenses geospatial datasets for professional and public sector use, and provides cartographic products, downloadable map layers, and licensing options for commercial developers.