Reviewers most often praise Ordnance Survey for detailed, accurate maps and well-made printed products, with many noting reliable delivery and tracking. Digital features such as GPS overlays and straightforward online ordering or renewal are also commonly cited as positives. A small number of reviews report app usability problems or initial communication delays, though some of these were resolved by refunds or follow-up. Consumers comparing options should check app compatibility and subscription/renewal details, and verify delivery or bespoke product specifications before purchase.
Examples from available reviews (Jan 2023 – Feb 2026).
Ordnance Survey provided accurate geospatial data, high-quality printed maps and excellent service.
“their highly accurate geospatial data extremely helpful”
They initially overcharged but later refunded and provided correct renewal link.
“refunded the Full Subscrition.”
The app failed to upload the Hadrians Wall OS walk link and lacked instructions.
“can't get the Hadrians Wall OS walk link to upload to the app, no helpful instructions.”
Renewal by Direct Debit was completely painless.
“My favourite app renewed by Direct Debit completely painless!”
Reviews commonly praise prompt delivery, efficient service and knowledgeable staff; reported issues were typically resolved by refunds or follow-up.
A small number of reviewers mention reasonable pricing or good value for bespoke or world maps; sample size for price comments is limited.
Many users report easy online ordering, clear tailoring guidance and painless renewals; a minority report app upload failures or unclear instructions.
Multiple reviews highlight high map detail, accurate geospatial data and well-produced printed maps, guidebooks and bespoke map products.
Several reviews note accurate tracking and prompt responses after contact; one report described an initial lack of reply before resolution.
Most reviewers describe positive overall experiences—delighted recipients, reliable delivery and consistent map detail; a small minority are dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A slim book presented walks across Greater Manchester with clear OS map snapshots.
“A wonderful slim book with every area of Greater Manchester covered by a walk.”
A slim book presented walks across Greater Manchester with clear OS map snapshots.
“A wonderful slim book with every area of Greater Manchester covered by a walk.”
Delivery was excellent and arrived on time.
“Excellent delivery right on time”
Delivery was excellent and arrived on time.
“Excellent delivery right on time”
Designing a personalised map was relatively easy and very useful.
“It’s brilliant having a map that covers exactly the area I need most.”
Designing a personalised map was relatively easy and very useful.
“It’s brilliant having a map that covers exactly the area I need most.”
The app is brilliant and helpline provided fantastic immediate support.
“the helpline were fantastic and got me on track immediately.”
The app is brilliant and helpline provided fantastic immediate support.
“the helpline were fantastic and got me on track immediately.”
Ordering four OS Explorer maps was easy and they arrived well packaged and quickly.
“They arrived packaged well in a secure box super quick.”
Ordering four OS Explorer maps was easy and they arrived well packaged and quickly.
“They arrived packaged well in a secure box super quick.”
Service was good and the product was easy to use.
“Good service and easy to use”
Service was good and the product was easy to use.
“Good service and easy to use”
Maps arrived quickly and were securely packaged.
“Maps arrived very quickly after ordering and securely packaged.”
Maps arrived quickly and were securely packaged.
“Maps arrived very quickly after ordering and securely packaged.”
It is very good and easy to use.
“its so good and easy to use”
It is very good and easy to use.
“its so good and easy to use”
Sign-up was easy and the site does what the user wanted.
“Easy to sign up and site easy to natigate. Does what I wanted.”
Sign-up was easy and the site does what the user wanted.
“Easy to sign up and site easy to natigate. Does what I wanted.”
Service offered speed and accuracy.
“Speed and accuracy”
Service offered speed and accuracy.
“Speed and accuracy”
Order arrived promptly and was well packaged.
“My order arrived promptly and well packaged.”
Order arrived promptly and was well packaged.
“My order arrived promptly and well packaged.”
The reviewer has used this service many times and finds it useful.
“I have used this facility many times and find it very useful.”
Has used the facility many times and finds it very useful.
“I have used this facility many times and find it very useful.”
The app is decent and has had no issues so far.
“decent app, no issues so far.”
Decent app with no issues reported so far.
“decent app, no issues so far.”
They received the exact map wanted for an upcoming Scotland adventure.
“Got just the map I wanted for my next adventure into Scotland which will add to the memories.”
Received the desired map for the next adventure into Scotland.
“Got just the map I wanted for my next adventure into Scotland”
Subscription renewed automatically but the product ignored my preferences.
“product has many limitations and tries too hard to run settings rather than accept and save my preferences.”
Subscription renewed automatically but product has many limitations and settings issues.
“product has many limitations and tries too hard to run settings rather than accept and save my preferences.”
Maps arrived in time for Christmas and were good quality.
“They are good quality & I was able to pick a specific town location which is great!”
Maps arrived in time for Christmas and were good quality.
“Maps received in time for Christmas.”
The renewal process was straightforward and simple.
“Straightforward renewal”
Reviewer described the renewal as straightforward.
“Straightforward renewal”
The system focuses on route creation and is hard to use, causing errors.
“it’s hard to use.”
System focuses on route creation, making maps hard to explore or use.
“I always get an error message.”
Shipment was rapid and appreciated.
“rapid shipment, thank you”
Shipment was rapid and reviewer expressed thanks.
“rapid shipment, thank you”
They cancelled their subscription because of persistent app problems.
“Subscription cancelled in view of all the problems encountered with the app.”
Subscription was cancelled due to problems encountered with the app.
“Subscription cancelled in view of all the problems encountered with the app.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ordnance Survey is the United Kingdom’s national mapping agency, producing authoritative paper maps, digital mapping services and geospatial data. Its products include OS paper maps, OS Maps digital subscriptions, hiking guidebooks and licensed datasets used by consumers, businesses and public bodies. Searchers commonly look for OS map detail, GPS overlays, printed map quality, guidebooks and subscription or renewal processes.