Reviews regularly praise fast delivery, sturdy packaging, and highly detailed printed maps. Customers point to accurate mapping and helpful support with renewals. Several users also describe ongoing issues with the OS app and subscription settings, which in some cases led to cancellations. Price comes up rarely, but when it does it is usually positive.
Examples from available reviews (Jan 2023 – Mar 2026).
Subscription was cancelled due to problems encountered with the app.
“Subscription cancelled in view of all the problems encountered with the app.”
System focuses on route creation, making maps hard to explore or use.
“I always get an error message.”
OS maps are detailed and dependable, though a counties list would help.
“The level of detail in OS maps has always been something I've depended on.”
Ordering four OS Explorer maps was easy and they arrived well packaged and quickly.
“They arrived packaged well in a secure box super quick.”
Fast delivery and careful packaging stand out as repeated positives. Reviewers mention quick dispatch, secure boxes, and renewals that feel simple. Direct Debit renewal and speedy fulfilment come up in multiple comments.
Price and value are mentioned only occasionally. A small number of reviews call maps and bespoke products reasonably priced or good value. There is not enough feedback here to show a wider view on pricing overall.
Many reviewers find the website easy to use, with a straightforward ordering flow and sign-up. A separate cluster describes app problems such as upload errors and settings that won’t save, including at least one cancellation. The negative feedback centres on the app and subscription controls.
Printed maps and guide books are repeatedly praised for their detail and reliability. Customers say bespoke folding maps arrived to specification and that reproductions look high quality. Some also highlight the GPS overlay on digital maps as a plus.
Support is sometimes praised for immediate help via the helpline. A few reviews mention refunds and follow-up messages after billing issues. Several customers describe post-sale contact as responsive.
Physical products and fulfilment draw consistently positive feedback. By contrast, negative comments cluster around the app and subscription handling. That gap between strong delivery/product quality and app-related issues creates a clear split in sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
A slim book presented walks across Greater Manchester with clear OS map snapshots.
“A wonderful slim book with every area of Greater Manchester covered by a walk.”
A slim book presented walks across Greater Manchester with clear OS map snapshots.
“A wonderful slim book with every area of Greater Manchester covered by a walk.”
Delivery was excellent and arrived on time.
“Excellent delivery right on time”
Delivery was excellent and arrived on time.
“Excellent delivery right on time”
Designing a personalised map was relatively easy and very useful.
“It’s brilliant having a map that covers exactly the area I need most.”
Designing a personalised map was relatively easy and very useful.
“It’s brilliant having a map that covers exactly the area I need most.”
The app is brilliant and helpline provided fantastic immediate support.
“the helpline were fantastic and got me on track immediately.”
The app is brilliant and helpline provided fantastic immediate support.
“the helpline were fantastic and got me on track immediately.”
Ordering four OS Explorer maps was easy and they arrived well packaged and quickly.
“They arrived packaged well in a secure box super quick.”
Ordering four OS Explorer maps was easy and they arrived well packaged and quickly.
“They arrived packaged well in a secure box super quick.”
Service was good and the product was easy to use.
“Good service and easy to use”
Service was good and the product was easy to use.
“Good service and easy to use”
Maps arrived quickly and were securely packaged.
“Maps arrived very quickly after ordering and securely packaged.”
Maps arrived quickly and were securely packaged.
“Maps arrived very quickly after ordering and securely packaged.”
It is very good and easy to use.
“its so good and easy to use”
It is very good and easy to use.
“its so good and easy to use”
Sign-up was easy and the site does what the user wanted.
“Easy to sign up and site easy to natigate. Does what I wanted.”
Sign-up was easy and the site does what the user wanted.
“Easy to sign up and site easy to natigate. Does what I wanted.”
Service offered speed and accuracy.
“Speed and accuracy”
Service offered speed and accuracy.
“Speed and accuracy”
Order arrived promptly and was well packaged.
“My order arrived promptly and well packaged.”
Order arrived promptly and was well packaged.
“My order arrived promptly and well packaged.”
The reviewer has used this service many times and finds it useful.
“I have used this facility many times and find it very useful.”
Has used the facility many times and finds it very useful.
“I have used this facility many times and find it very useful.”
The app is decent and has had no issues so far.
“decent app, no issues so far.”
Decent app with no issues reported so far.
“decent app, no issues so far.”
They received the exact map wanted for an upcoming Scotland adventure.
“Got just the map I wanted for my next adventure into Scotland which will add to the memories.”
Received the desired map for the next adventure into Scotland.
“Got just the map I wanted for my next adventure into Scotland”
Subscription renewed automatically but the product ignored my preferences.
“product has many limitations and tries too hard to run settings rather than accept and save my preferences.”
Subscription renewed automatically but product has many limitations and settings issues.
“product has many limitations and tries too hard to run settings rather than accept and save my preferences.”
Maps arrived in time for Christmas and were good quality.
“They are good quality & I was able to pick a specific town location which is great!”
Maps arrived in time for Christmas and were good quality.
“Maps received in time for Christmas.”
The renewal process was straightforward and simple.
“Straightforward renewal”
Reviewer described the renewal as straightforward.
“Straightforward renewal”
The system focuses on route creation and is hard to use, causing errors.
“it’s hard to use.”
System focuses on route creation, making maps hard to explore or use.
“I always get an error message.”
Shipment was rapid and appreciated.
“rapid shipment, thank you”
Shipment was rapid and reviewer expressed thanks.
“rapid shipment, thank you”
They cancelled their subscription because of persistent app problems.
“Subscription cancelled in view of all the problems encountered with the app.”
Subscription was cancelled due to problems encountered with the app.
“Subscription cancelled in view of all the problems encountered with the app.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ordnance Survey is Great Britain’s national mapping agency. It produces printed map series such as OS Explorer and detailed digital products including OS MasterMap. It also offers consumer services like the OS Maps app and online ordering for bespoke maps. Ordnance Survey licenses geospatial datasets for professional and public sector use, and provides cartographic products, downloadable map layers, and licensing options for commercial developers.