Reviews Analysed
21
We Collect & Analyse Reviews
Ordnance Survey
Experiences & Reviews
Ordnance Survey is the United Kingdom’s national mapping agency, producing authoritative paper maps, digital mapping services and geospatial data. Its products include OS paper maps, OS Maps digital subscriptions, hiking guidebooks and licensed datasets used by consumers, businesses and public bodies. Searchers commonly look for OS map detail, GPS overlays, printed map quality, guidebooks and subscription or renewal processes.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
21d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviews commonly praise prompt delivery, efficient service and knowledgeable staff; reported issues were typically resolved by refunds or follow-up.
Share
Strong
18%
💰
Value for money
A small number of reviewers mention reasonable pricing or good value for bespoke or world maps; sample size for price comments is limited.
Share
Mixed
5%
⚡
User experience
Many users report easy online ordering, clear tailoring guidance and painless renewals; a minority report app upload failures or unclear instructions.
Share
Strong
18%
🔧
Product quality
Multiple reviews highlight high map detail, accurate geospatial data and well-produced printed maps, guidebooks and bespoke map products.
Share
Strong
18%
📞
Communication
Several reviews note accurate tracking and prompt responses after contact; one report described an initial lack of reply before resolution.
Share
Strong
8%
⭐
Overall experience
Most reviewers describe positive overall experiences—delighted recipients, reliable delivery and consistent map detail; a small minority are dissatisfied.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Highly Accurate Geospacial Data & Printed Maps
"I recently had the pleasure of utilizing the services provided by Ordnance Survey, and I must say that my experience exceeded all expectations. Not only was their highly accurate geospatial data extremely helpful in understanding my surroundings, but their printed maps were also a fantastic addition to my travels. What stood out to me most about Ordnance Survey was their commitment to excellence. Their team of professionals clearly take great pride in what they do and this is evident through the quality of their work. Additionally, their customer service was exceptional as well. The representatives were knowledgeable and went above and beyond to ensure that all of my needs were met. Overall, I highly recommend Ordnance Survey for anyone seeking accurate geospatial data or reliable printed maps. It's no wonder individuals, governments, and companies alike rely on them both in Britain and overseas"
Kelly
Collected.reviews
Jan 07, 2023
Featured for: Product accuracy and good customer service
I have been charged for a new…
"I have been charged for a new subscription, not a renewal. I contacted your organisation but no reply. Why didn't the website flag this up? 30/9/25 Up..."
A Noyce
Trustpilot
Sep 30, 2025
Featured for: Refund after no initial reply
hopeless can't get the app to work at…
"hopeless can't get the app to work at all.. can't get the Hadrians Wall OS..."
Victoria Willoughby
Trustpilot
Sep 30, 2025
Featured for: Negative app usability and instructions
My favourite app renewed by Direct…
"My favourite app renewed by Di..."
Wood
Trustpilot
Sep 30, 2025
Featured for: Painless renewal via Direct Debit
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
W
Wood
trustpilot.com
Sep 30, 2025
My favourite app renewed by Direct…
My favourite app renewed by Di...
N
Neil Beatham
trustpilot.com
Sep 30, 2025
Very efficient service.
...
M
Mrs King
trustpilot.com
Sep 30, 2025
It was a present for my son recovering…
It was a present for my son recovering from an operation....
I
Ian F
trustpilot.com
Sep 30, 2025
Purchased Ordnance Survey hiking guide…
Purchased Ordnance Survey hiking guide book recently and it arrived very quickly a...
A
A Noyce
trustpilot.com
Sep 30, 2025
I have been charged for a new…
I have been charged for a new subscription, not a renewal. I contacted your organisation but no reply. Why didn't the website flag this up? 30/9/25 Up...
M
MICHAEL J
trustpilot.com
Sep 30, 2025
GLEN CLOVA
I designed a bespoke folding map with bespoke front image. Grea...
P
P Slee
trustpilot.com
Sep 30, 2025
Personalised map
Great product and prompt service. Easy to f...
D
David Sheath
trustpilot.com
Sep 30, 2025
Good website
Good website. easy to nav...
E
EnfieldArab
trustpilot.com
Sep 30, 2025
Simple
Simple, straightforward, and p...
M
Mr Jackson
trustpilot.com
Sep 30, 2025
Great product
...
R
Richard Shepard
trustpilot.com
Sep 30, 2025
Level of detail is always amazing
Fairly straightforward if you have an idea of what you're looking for. A full list of UK counties would be helpfu...
S
Stephen Collett
trustpilot.com
Sep 30, 2025
Didn’t like it
...
V
Victoria Willoughby
trustpilot.com
Sep 30, 2025
hopeless can't get the app to work at…
hopeless can't get the app to work at all.. can't get the Hadrians Wall OS...
c
customer
trustpilot.com
Sep 30, 2025
Speedy delivery thank you
...
C
C Ireland
trustpilot.com
Sep 30, 2025
The love of maps.
Very easy to order online, you could see exactly wh...
B
Briony
trustpilot.com
Sep 30, 2025
A lovely world map at a good price.
A lovely world ma...
K
Ken Parry
trustpilot.com
Sep 30, 2025
Well packed
Well packed, and delivered on time. An exc...
D
Derek Quinlan
trustpilot.com
Sep 30, 2025
No issues with access for order or…
No issues with access...
K
Kate
trustpilot.com
Sep 30, 2025
Great OS maps experience
All uk OS mas available in a variety of formats, which is great....
F
Flipperation
trustpilot.com
Sep 30, 2025
Easy stress free renewal
...
Conclusion
Reviewers most often praise Ordnance Survey for detailed, accurate maps and well-made printed products, with many noting reliable delivery and tracking. Digital features such as GPS overlays and straightforward online ordering or renewal are also commonly cited as positives. A small number of reviews report app usability problems or initial communication delays, though some of these were resolved by refunds or follow-up. Consumers comparing options should check app compatibility and subscription/renewal details, and verify delivery or bespoke product specifications before purchase.