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We Collect & Analyse Reviews

Ordnance Survey
Experiences & Reviews

Ordnance Survey is the United Kingdom’s national mapping agency, producing authoritative paper maps, digital mapping services and geospatial data. Its products include OS paper maps, OS Maps digital subscriptions, hiking guidebooks and licensed datasets used by consumers, businesses and public bodies. Searchers commonly look for OS map detail, GPS overlays, printed map quality, guidebooks and subscription or renewal processes.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 21d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Reviews commonly praise prompt delivery, efficient service and knowledgeable staff; reported issues were typically resolved by refunds or follow-up.

Share
18%
Strong
💰

Value for money

A small number of reviewers mention reasonable pricing or good value for bespoke or world maps; sample size for price comments is limited.

Share
5%
Mixed

User experience

Many users report easy online ordering, clear tailoring guidance and painless renewals; a minority report app upload failures or unclear instructions.

Share
18%
Strong
🔧

Product quality

Multiple reviews highlight high map detail, accurate geospatial data and well-produced printed maps, guidebooks and bespoke map products.

Share
18%
Strong
📞

Communication

Several reviews note accurate tracking and prompt responses after contact; one report described an initial lack of reply before resolution.

Share
8%
Strong

Overall experience

Most reviewers describe positive overall experiences—delighted recipients, reliable delivery and consistent map detail; a small minority are dissatisfied.

Share
34%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

W
Wood
trustpilot.com Sep 30, 2025

My favourite app renewed by Direct…

My favourite app renewed by Di...

N
Neil Beatham
trustpilot.com Sep 30, 2025

Very efficient service.

...

M
Mrs King
trustpilot.com Sep 30, 2025

It was a present for my son recovering…

It was a present for my son recovering from an operation....

I
Ian F
trustpilot.com Sep 30, 2025

Purchased Ordnance Survey hiking guide…

Purchased Ordnance Survey hiking guide book recently and it arrived very quickly a...

A
A Noyce
trustpilot.com Sep 30, 2025

I have been charged for a new…

I have been charged for a new subscription, not a renewal. I contacted your organisation but no reply. Why didn't the website flag this up? 30/9/25 Up...

M
MICHAEL J
trustpilot.com Sep 30, 2025

GLEN CLOVA

I designed a bespoke folding map with bespoke front image. Grea...

P
P Slee
trustpilot.com Sep 30, 2025

Personalised map

Great product and prompt service. Easy to f...

D
David Sheath
trustpilot.com Sep 30, 2025

Good website

Good website. easy to nav...

E
EnfieldArab
trustpilot.com Sep 30, 2025

Simple

Simple, straightforward, and p...

M
Mr Jackson
trustpilot.com Sep 30, 2025

Great product

...

R
Richard Shepard
trustpilot.com Sep 30, 2025

Level of detail is always amazing

Fairly straightforward if you have an idea of what you're looking for. A full list of UK counties would be helpfu...

S
Stephen Collett
trustpilot.com Sep 30, 2025

Didn’t like it

...

V
Victoria Willoughby
trustpilot.com Sep 30, 2025

hopeless can't get the app to work at…

hopeless can't get the app to work at all.. can't get the Hadrians Wall OS...

c
customer
trustpilot.com Sep 30, 2025

Speedy delivery thank you

...

C
C Ireland
trustpilot.com Sep 30, 2025

The love of maps.

Very easy to order online, you could see exactly wh...

B
Briony
trustpilot.com Sep 30, 2025

A lovely world map at a good price.

A lovely world ma...

K
Ken Parry
trustpilot.com Sep 30, 2025

Well packed

Well packed, and delivered on time. An exc...

D
Derek Quinlan
trustpilot.com Sep 30, 2025

No issues with access for order or…

No issues with access...

K
Kate
trustpilot.com Sep 30, 2025

Great OS maps experience

All uk OS mas available in a variety of formats, which is great....

F
Flipperation
trustpilot.com Sep 30, 2025

Easy stress free renewal

...

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Conclusion

Reviewers most often praise Ordnance Survey for detailed, accurate maps and well-made printed products, with many noting reliable delivery and tracking. Digital features such as GPS overlays and straightforward online ordering or renewal are also commonly cited as positives. A small number of reviews report app usability problems or initial communication delays, though some of these were resolved by refunds or follow-up. Consumers comparing options should check app compatibility and subscription/renewal details, and verify delivery or bespoke product specifications before purchase.