LottoGo
Experiences & Reviews
LottoGo is an online gaming platform that offers casino-style games, slots and lottery-related play. Users create accounts, deposit funds, claim bonuses and request withdrawals. People searching for reviews typically want information on gameplay, payouts, bonuses and customer support interactions.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews praise named support agents (Kim, Cody, Adam) for quick, helpful responses; a minority report slow or absent replies.
Value for money
Reports on value are mixed: several users note quick payouts, refunds and good bonuses, while others describe missing bonuses or withdrawal charges.
User experience
Many reviewers describe an easy-to-use site/app and enjoyable games; at least one review reports an account/balance issue during play.
Product quality
Game variety and clarity are commonly praised; a small number of reviewers report games malfunctioning or unexpected charges tied to play.
Communication
Communication is often described as direct and polite, with multiple mentions of specific agents resolving issues; a few note automated or stopped replies.
Overall experience
Overall impressions skew positive across submitted reviews, though several detailed complaints about bonuses, charges and account handling are present.
Our Independent Methodology
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Piggy Bank
"
I wish I had checked out the reviews sooner, but i was carried a way their advertisement in their website.
I deposited the bare minimum of £10 for Piggy Bank to receive a bonus of £5 and 30 free spins.
I received the 30 spins but did not receive the Bonus £5.
As a result, I discovered that the Customer Service is a joke, and 24 hours after sending them concerns through email, they finally honored the £5 Bonus I had received.
As a result, I began playing the slots I was familiar with for 0.50p a spin.
I was eventually able to win my way up to £54.92 in winnings.
Then, all of a sudden, a notice appeared indicating Wagering Complete, which I thought was fantastic. I decided to play another £10 or so and cash out £30, then continue playing with the remaining funds.
But then I realized that my Balance was only showing £4.92, so I went into my Account and found that it had simply vanished without a trace.
Then I spoke with A.I Henry, who reviewed my account and informed me that everything was in order, as per the terms of the Offer.
But I did not receive my bonus after winning.
"
Avoid at all cost
"Charge to withdraw money out, you pay for games and they either charge double or they dont even work. Literally..."
Kim 5 star support
"Its great app and support very professional, all games..."
Best site i have ever played on
"Best site i have ever played on. Great games q..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Avoid at all cost
Charge to withdraw money out, you pay for games and they either charge double or they dont even work. Literally...
kim was amazing UNTILL
kim was amazing until i...
Kim 5 star support
Its great app and support very professional, all games...
Sorted out my problem very quickly and…
Sorted out my problem very quickly and was ve...
Kim was amazing in her support
Kim was amazing in her support, when I nee...
Amazing site and staff thanks kim
Amazing site and...
Brilliant and polite
Brilliant and polit...
Kim was really helpful helping me…
Kim was really helpful helping me r...
sam was helpful and swift
...
Best site i have ever played on
Best site i have ever played on. Great games q...
Great site customer service is…
Great site customer service is excellent...
Cody excelent
...
Very helpful and efficient
...
Excellent variety of games...very easy…
Excellent variety of games...very easy site to negotiat...
The best of the best
The best of the best. Always a supportive team. I love...
I love playing lotto g0 and Cody was…
I love playing lotto g0 a...
Good site to chill and have fun
Good site to chill and have fun. With plenty bonuses an...
Im very happy playing at that's casino
Im very happy playi...
Adam was polite professional and dealt…
Adam was polite professional and dealt...
Adam is the best
Adam is the best! Helped me out...
Conclusion
Reviewers frequently highlight responsive, named agents (Kim, Cody, Adam) and quick resolution of many issues, which appears to be a common positive. However, there are specific complaints about missing bonuses, withdrawal charges and at least one account/balance dispute. If you are considering LottoGo, check bonus terms, withdrawal fees and wagering conditions before depositing. Keep records of communications and screenshots if you need to escalate a payout or bonus issue, since both resolved refunds and unresolved complaints appear in the reviews.