Reviewers frequently highlight responsive, named agents (Kim, Cody, Adam) and quick resolution of many issues, which appears to be a common positive. However, there are specific complaints about missing bonuses, withdrawal charges and at least one account/balance dispute. If you are considering LottoGo, check bonus terms, withdrawal fees and wagering conditions before depositing. Keep records of communications and screenshots if you need to escalate a payout or bonus issue, since both resolved refunds and unresolved complaints appear in the reviews.
Examples from available reviews (Dec 2021 – Feb 2026).
Deposited £10 for bonus, service delayed payout and funds disappeared.
“Customer Service is a joke”
They charge withdrawal fees and games are unreliable, feeling like a scam.
“Charge to withdraw money out,”
App is great and support staff were professional and helpful.
“Kim from support did excellent job”
Reviewer praises games, quick payouts and good bonuses.
“Great games quick payout and good bonuses”
Most reviews praise named support agents (Kim, Cody, Adam) for quick, helpful responses; a minority report slow or absent replies.
Reports on value are mixed: several users note quick payouts, refunds and good bonuses, while others describe missing bonuses or withdrawal charges.
Many reviewers describe an easy-to-use site/app and enjoyable games; at least one review reports an account/balance issue during play.
Game variety and clarity are commonly praised; a small number of reviewers report games malfunctioning or unexpected charges tied to play.
Communication is often described as direct and polite, with multiple mentions of specific agents resolving issues; a few note automated or stopped replies.
Overall impressions skew positive across submitted reviews, though several detailed complaints about bonuses, charges and account handling are present.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer enjoys the site's selection of games.
“It’s always a good site to play I always enjoy all the selection of games”
Site offers fun, promotions, and friendly staff like Cody.
“Plenty of promotions and bonuses”
Reviewer continues to receive high quality customer support.
“Still receiving high quality Cs from this site”
Reviewer loves the app and considers it the best.
“love this app honestly the best one by far”
Codi provided amazing customer service.
“Amazing customer service by codi”
Site is good and offers great promotions.
“Good site and offer great promotions”
Site offers fast payouts, helpful support and good games.
“Fast pay outs helpful customer support and great game selection”
Reviewer praises customer service, games and offers.
“Good customer service and games and offers”
Kim is consistently amazing and very helpful resolving issues.
“Kim is always amazing and very helpful”
Reviewer thanks Kim for her help.
“Thank you Kim 😊😊”
Kim provided great customer service.
“Great service from kim”
Reviewer wrote a short positive note but gave no details.
“3346342 Great”
Favourite site; quick payouts, small bets allowed, Kim helpful.
“payout is quick too”
Kim provided great service and helped today.
“Thank you Kim for your help today great service as always”
Reviewer received great customer service from Kim.
“Great customer service from Kim”
Reviewer expects big wins and praises Kim.
“Great plays big hits ahead Kim:)”
LottoGo is the reviewer's favourite; thanks Kim in customer service.
“Lottogo is my favorite site ❤️”
Site offers up to 200 euro bonus and good interface.
“The site will give you upto 200euro bonus when you first deposite.”
Site is easy to play and Kim was helpful.
“Really good site easy to play Kim was very helpful”
Early positive on service, but reservations about RTP and deposit terms.
“Too early for 4 and 5 stars but customer service quick to fix glitches”
Unauthorised PayPal withdrawal and missing tickets; no responsive support.
“you took a further $44.00 out of my paypal without my authority”
Site is good to play and enjoy.
“Good site to play and have fun”
Waiting two days for document verification with ignored emails.
“Have been waiting 2 days for my documents to be verified”
Glitches and harsh bonus wagering make the experience poor.
“you don't have to spend upto 40 times your stake”
App prioritises customer needs and the reviewer is happy to join.
“Lottogo.com is a very nice app where customers needs comes first and I'm happy to be part of it”
Reviewer says app takes money and bonuses are too hard to get.
“They take take take, never had a decent win”
They charge withdrawal fees and games are unreliable, feeling like a scam.
“Charge to withdraw money out,”
Support was excellent but stopped responding after a review.
“kim was amazing until i reviewed then no contact”
App is great and support staff were professional and helpful.
“Kim from support did excellent job”
Agent Kim resolved the problem quickly and satisfactorily.
“Sorted out my problem very quickly”
Kim provided excellent technical support and resolved issues.
“Kim was amazing in her support”
Reviewer praises the site and staff, thanking Kim.
“Amazing site and staff thanks kim”
Kim's support was brilliant and polite.
“Brilliant and polite, Kim was fantastic”
Kim helped refund the money and provided good service.
“Kim was really helpful helping me refunding my money back”
Sam provided helpful and swift assistance.
“sam was helpful and swift”
Reviewer praises games, quick payouts and good bonuses.
“Great games quick payout and good bonuses”
Customer service is excellent; Cody helped multiple times.
“customer service is excellent cody has help me more then once”
Reviewer states Cody is excellent.
“Cody excelent”
Support was very helpful and efficient.
“Very helpful and efficient”
Site has varied games, easy navigation and quick payments.
“Excellent variety of games...very easy site to negotiate around”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LottoGo is an online gaming platform that offers casino-style games, slots and lottery-related play. Users create accounts, deposit funds, claim bonuses and request withdrawals. People searching for reviews typically want information on gameplay, payouts, bonuses and customer support interactions.