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We Collect & Analyse Reviews

LottoGo
Experiences & Reviews

LottoGo is an online gaming platform that offers casino-style games, slots and lottery-related play. Users create accounts, deposit funds, claim bonuses and request withdrawals. People searching for reviews typically want information on gameplay, payouts, bonuses and customer support interactions.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 20d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviews praise named support agents (Kim, Cody, Adam) for quick, helpful responses; a minority report slow or absent replies.

Share
23%
Strong
💰

Value for money

Reports on value are mixed: several users note quick payouts, refunds and good bonuses, while others describe missing bonuses or withdrawal charges.

Share
8%
Mixed

User experience

Many reviewers describe an easy-to-use site/app and enjoyable games; at least one review reports an account/balance issue during play.

Share
10%
Strong
🔧

Product quality

Game variety and clarity are commonly praised; a small number of reviewers report games malfunctioning or unexpected charges tied to play.

Share
7%
Strong
📞

Communication

Communication is often described as direct and polite, with multiple mentions of specific agents resolving issues; a few note automated or stopped replies.

Share
23%
Strong

Overall experience

Overall impressions skew positive across submitted reviews, though several detailed complaints about bonuses, charges and account handling are present.

Share
29%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Lewis Johnson
trustpilot.com Sep 30, 2025

Avoid at all cost

Charge to withdraw money out, you pay for games and they either charge double or they dont even work. Literally...

L
Luke Ames
trustpilot.com Sep 30, 2025

kim was amazing UNTILL

kim was amazing until i...

M
Mateusz
trustpilot.com Sep 30, 2025

Kim 5 star support

Its great app and support very professional, all games...

A
ADAM BOSWORTH
trustpilot.com Sep 30, 2025

Sorted out my problem very quickly and…

Sorted out my problem very quickly and was ve...

M
Mr Collins
trustpilot.com Sep 30, 2025

Kim was amazing in her support

Kim was amazing in her support, when I nee...

G
Gareth McKay
trustpilot.com Sep 30, 2025

Amazing site and staff thanks kim

Amazing site and...

L
Lauren
trustpilot.com Sep 30, 2025

Brilliant and polite

Brilliant and polit...

D
Dale
trustpilot.com Sep 30, 2025

Kim was really helpful helping me…

Kim was really helpful helping me r...

M
Maia Duale
trustpilot.com Sep 30, 2025

sam was helpful and swift

...

j
j fairs
trustpilot.com Sep 30, 2025

Best site i have ever played on

Best site i have ever played on. Great games q...

C
Cherie miles
trustpilot.com Sep 30, 2025

Great site customer service is…

Great site customer service is excellent...

D
Drahomira
trustpilot.com Sep 30, 2025

Cody excelent

...

C
Cherylann
trustpilot.com Sep 30, 2025

Very helpful and efficient

...

w
wayne abrams
trustpilot.com Sep 30, 2025

Excellent variety of games...very easy…

Excellent variety of games...very easy site to negotiat...

J
JA Ūt Rī TE
trustpilot.com Sep 30, 2025

The best of the best

The best of the best. Always a supportive team. I love...

m
molly willetts arnold
trustpilot.com Sep 30, 2025

I love playing lotto g0 and Cody was…

I love playing lotto g0 a...

a
ac
trustpilot.com Sep 30, 2025

Good site to chill and have fun

Good site to chill and have fun. With plenty bonuses an...

A
Andrzej grzegorz lysoniewski
trustpilot.com Sep 30, 2025

Im very happy playing at that's casino

Im very happy playi...

A
Amanda McDermott
trustpilot.com Sep 30, 2025

Adam was polite professional and dealt…

Adam was polite professional and dealt...

C
Carly
trustpilot.com Sep 30, 2025

Adam is the best

Adam is the best! Helped me out...

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Conclusion

Reviewers frequently highlight responsive, named agents (Kim, Cody, Adam) and quick resolution of many issues, which appears to be a common positive. However, there are specific complaints about missing bonuses, withdrawal charges and at least one account/balance dispute. If you are considering LottoGo, check bonus terms, withdrawal fees and wagering conditions before depositing. Keep records of communications and screenshots if you need to escalate a payout or bonus issue, since both resolved refunds and unresolved complaints appear in the reviews.