Reviews Analysed
21
We Collect & Analyse Reviews
LottoGo
Experiences & Reviews
LottoGo is an online gaming platform that offers casino-style games, slots and lottery-related play. Users create accounts, deposit funds, claim bonuses and request withdrawals. People searching for reviews typically want information on gameplay, payouts, bonuses and customer support interactions.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
20d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviews praise named support agents (Kim, Cody, Adam) for quick, helpful responses; a minority report slow or absent replies.
Share
Strong
23%
💰
Value for money
Reports on value are mixed: several users note quick payouts, refunds and good bonuses, while others describe missing bonuses or withdrawal charges.
Share
Mixed
8%
⚡
User experience
Many reviewers describe an easy-to-use site/app and enjoyable games; at least one review reports an account/balance issue during play.
Share
Strong
10%
🔧
Product quality
Game variety and clarity are commonly praised; a small number of reviewers report games malfunctioning or unexpected charges tied to play.
Share
Strong
7%
📞
Communication
Communication is often described as direct and polite, with multiple mentions of specific agents resolving issues; a few note automated or stopped replies.
Share
Strong
23%
⭐
Overall experience
Overall impressions skew positive across submitted reviews, though several detailed complaints about bonuses, charges and account handling are present.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Piggy Bank
"
I wish I had checked out the reviews sooner, but i was carried a way their advertisement in their website.
I deposited the bare minimum of £10 for Piggy Bank to receive a bonus of £5 and 30 free spins.
I received the 30 spins but did not receive the Bonus £5.
As a result, I discovered that the Customer Service is a joke, and 24 hours after sending them concerns through email, they finally honored the £5 Bonus I had received.
As a result, I began playing the slots I was familiar with for 0.50p a spin.
I was eventually able to win my way up to £54.92 in winnings.
Then, all of a sudden, a notice appeared indicating Wagering Complete, which I thought was fantastic. I decided to play another £10 or so and cash out £30, then continue playing with the remaining funds.
But then I realized that my Balance was only showing £4.92, so I went into my Account and found that it had simply vanished without a trace.
Then I spoke with A.I Henry, who reviewed my account and informed me that everything was in order, as per the terms of the Offer.
But I did not receive my bonus after winning.
"
Marckdon Finderr
Collected.reviews
Dec 10, 2021
Featured for: Detailed complaint about bonus and service
Avoid at all cost
"Charge to withdraw money out, you pay for games and they either charge double or they dont even work. Literally..."
Lewis Johnson
Trustpilot
Sep 30, 2025
Featured for: Alleges withdrawal charges and game faults
Kim 5 star support
"Its great app and support very professional, all games..."
Mateusz
Trustpilot
Sep 30, 2025
Featured for: Positive: app, games and helpful support
Best site i have ever played on
"Best site i have ever played on. Great games q..."
j fairs
Trustpilot
Sep 30, 2025
Featured for: Positive: games, payouts and bonuses praised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lewis Johnson
trustpilot.com
Sep 30, 2025
Avoid at all cost
Charge to withdraw money out, you pay for games and they either charge double or they dont even work. Literally...
L
Luke Ames
trustpilot.com
Sep 30, 2025
kim was amazing UNTILL
kim was amazing until i...
M
Mateusz
trustpilot.com
Sep 30, 2025
Kim 5 star support
Its great app and support very professional, all games...
A
ADAM BOSWORTH
trustpilot.com
Sep 30, 2025
Sorted out my problem very quickly and…
Sorted out my problem very quickly and was ve...
M
Mr Collins
trustpilot.com
Sep 30, 2025
Kim was amazing in her support
Kim was amazing in her support, when I nee...
G
Gareth McKay
trustpilot.com
Sep 30, 2025
Amazing site and staff thanks kim
Amazing site and...
L
Lauren
trustpilot.com
Sep 30, 2025
Brilliant and polite
Brilliant and polit...
D
Dale
trustpilot.com
Sep 30, 2025
Kim was really helpful helping me…
Kim was really helpful helping me r...
M
Maia Duale
trustpilot.com
Sep 30, 2025
sam was helpful and swift
...
j
j fairs
trustpilot.com
Sep 30, 2025
Best site i have ever played on
Best site i have ever played on. Great games q...
C
Cherie miles
trustpilot.com
Sep 30, 2025
Great site customer service is…
Great site customer service is excellent...
D
Drahomira
trustpilot.com
Sep 30, 2025
Cody excelent
...
C
Cherylann
trustpilot.com
Sep 30, 2025
Very helpful and efficient
...
w
wayne abrams
trustpilot.com
Sep 30, 2025
Excellent variety of games...very easy…
Excellent variety of games...very easy site to negotiat...
J
JA Ūt Rī TE
trustpilot.com
Sep 30, 2025
The best of the best
The best of the best. Always a supportive team. I love...
m
molly willetts arnold
trustpilot.com
Sep 30, 2025
I love playing lotto g0 and Cody was…
I love playing lotto g0 a...
a
ac
trustpilot.com
Sep 30, 2025
Good site to chill and have fun
Good site to chill and have fun. With plenty bonuses an...
A
Andrzej grzegorz lysoniewski
trustpilot.com
Sep 30, 2025
Im very happy playing at that's casino
Im very happy playi...
A
Amanda McDermott
trustpilot.com
Sep 30, 2025
Adam was polite professional and dealt…
Adam was polite professional and dealt...
C
Carly
trustpilot.com
Sep 30, 2025
Adam is the best
Adam is the best! Helped me out...
Conclusion
Reviewers frequently highlight responsive, named agents (Kim, Cody, Adam) and quick resolution of many issues, which appears to be a common positive. However, there are specific complaints about missing bonuses, withdrawal charges and at least one account/balance dispute. If you are considering LottoGo, check bonus terms, withdrawal fees and wagering conditions before depositing. Keep records of communications and screenshots if you need to escalate a payout or bonus issue, since both resolved refunds and unresolved complaints appear in the reviews.