Reviewers frequently highlight responsive, named agents (Kim, Cody, Adam) and quick resolution of many issues, which appears to be a common positive. However, there are specific complaints about missing bonuses, withdrawal charges and at least one account/balance dispute. If you are considering LottoGo, check bonus terms, withdrawal fees and wagering conditions before depositing. Keep records of communications and screenshots if you need to escalate a payout or bonus issue, since both resolved refunds and unresolved complaints appear in the reviews.
Examples from available reviews (Dec 2021 – Feb 2026).
Deposited £10 for bonus, service delayed payout and funds disappeared.
“Customer Service is a joke”
They charge withdrawal fees and games are unreliable, feeling like a scam.
“Charge to withdraw money out,”
App is great and support staff were professional and helpful.
“Kim from support did excellent job”
Reviewer praises games, quick payouts and good bonuses.
“Great games quick payout and good bonuses”
Most reviews praise named support agents (Kim, Cody, Adam) for quick, helpful responses; a minority report slow or absent replies.
Reports on value are mixed: several users note quick payouts, refunds and good bonuses, while others describe missing bonuses or withdrawal charges.
Many reviewers describe an easy-to-use site/app and enjoyable games; at least one review reports an account/balance issue during play.
Game variety and clarity are commonly praised; a small number of reviewers report games malfunctioning or unexpected charges tied to play.
Communication is often described as direct and polite, with multiple mentions of specific agents resolving issues; a few note automated or stopped replies.
Overall impressions skew positive across submitted reviews, though several detailed complaints about bonuses, charges and account handling are present.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises supportive team and Adam's assistance highly.
“Always a supportive team.”
Reviewer enjoys playing and found Cody very helpful.
“I love playing lotto g0 and Cody was very help full”
Site is fun with bonuses and friendly support agents.
“Good site to chill and have fun”
Reviewer is very happy playing at the casino.
“Im very happy playing at that's casino”
Adam handled the problem politely, professionally and quickly.
“dealt with my problem fast and professionally”
Adam assisted with a problem; reviewer loves LottoGo.
“Adam is the best! Helped me out with my problem.”
They take deposits without verification but refuse payouts and are picky.
“No issue for them to TAKE your money without verification but won’t pay out without it”
Reviewer has had long-standing problems receiving winnings and no success.
“if you win you will be very lucky to get payed”
Review says site is okay but needs more free plays.
“not too bad but could do with more free plays”
Played multiple times; found it enjoyable and easy to navigate.
“Played a few times and always enjoyable and easy to navigate”
Withdrawals processed well and payouts are good.
“Good withdrawals and nice payouts”
Good games but promotional spins are sometimes missing.
“sometimes you don’t receive what you opt into”
Site is easy to use with timely payouts and no delays.
“easy too use and no delays with payouts”
New member enjoying the site so far.
“A have just joined a so far a am enjoying it”
Offers many promotions and regular free spins on deposits.
“you get a lot of promotions when you deposit”
Reviewer is happy to play on Lootogo.
“Happy to play on lootogo”
Deposits and withdrawals are fast, site offers many slots and support.
“I've had no problems on deposit or withdraw that's very fast”
Website is good though some small improvements are needed.
“Good website, few little improvements needed.”
I wish I had checked out the reviews sooner, but i was carried a way their advertisement in their website.
I deposited the bare minimum of £10 for Piggy Bank to receive a bonus of £5 and 30 free spins.
I received the 30 spins but did not receive the Bonus £5.
As a result, I discovered that the Customer Service is a joke, and 24 hours after sending them concerns through email, they finally honored the £5 Bonus I had received.
As a result, I began playing the slots I was familiar with for 0.50p a spin.
I was eventually able to win my way up to £54.92 in winnings.
Then, all of a sudden, a notice appeared indicating Wagering Complete, which I thought was fantastic. I decided to play another £10 or so and cash out £30, then continue playing with the remaining funds.
But then I realized that my Balance was only showing £4.92, so I went into my Account and found that it had simply vanished without a trace.
Then I spoke with A.I Henry, who reviewed my account and informed me that everything was in order, as per the terms of the Offer.
But I did not receive my bonus after winning.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LottoGo is an online gaming platform that offers casino-style games, slots and lottery-related play. Users create accounts, deposit funds, claim bonuses and request withdrawals. People searching for reviews typically want information on gameplay, payouts, bonuses and customer support interactions.