Reviews often mention on-time drivers, clear communication before pickup, and clean, comfortable vehicles. Many customers say drivers waited out flight delays and helped with luggage. A smaller group reports major issues, including last-minute cancellations, slow refunds, and no-show pickups. Several complaints mention missing or unsafe child seats and slow handling of complaints.
Examples from available reviews (Mar 2022 – Mar 2026).
Perfect communication and punctual taxi; reviewer would highly recommend.
“Perfect communication and the taxi was right on time!”
Service and driver were excellent and reviewer will recommend them.
“Excellent service and good driver as Always.”
Booking cancelled less than 24 hours before departure and refund delayed.
“This is the worst company I have ever ordered a service from.”
No child seat provided despite clear request and complaint resolution was slow.
“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away”
Reviews often describe on-time pickups and polite drivers. Many mention smooth rides, help with luggage, and flexibility when plans change. A smaller set reports sudden cancellations and slow refunds that threw off travel plans.
Price comes up only occasionally. When reviewers mention it, they describe the rates as competitive and say the transfer is good value. No theme suggests the service is poor value.
Many reviewers call the transfer comfortable and low-stress. Some specifically say booking was easy and praise attentive drivers on longer trips. Negative experiences mainly appear as isolated service breakdowns.
Reviewers often point to clean, well-kept vehicles, sometimes noting cars that feel nearly new. Several reviews highlight child-seat problems: seats missing, seats that feel unsafe or worn, and slow follow-up on complaints. A few also mention a tobacco smell and worn interiors.
Many reviews praise upfront communication, including confirmations, flight tracking, and messaging with the driver. Customers also note helpful support when staff call ahead or manage delays. A few describe poor customer care when handling arrivals.
Feedback splits between very positive trips and a smaller number of serious complaints. Many five-star reviews highlight punctuality, professional drivers, and comfortable rides. Lower ratings focus on cancellations, child-seat safety, and customer-care failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Driver was professional and made passengers feel safe and comfortable.
“Our driver was professional”
Driver was on time and the ride was comfortable.
“The driver was right on time”
Driver arrived on time and knew shortcuts to the destination.
“On time and driver knew all the shortcuts.”
Driver waited for the delayed flight and provided an amazing service.
“Our flight got delayed and our driver made sure to wait for us”
Driver was punctual, professional and handled luggage efficiently.
“He found the quickest route to the airport and handled our luggage easily.”
Driver was nice, vehicle was clean and the journey excellent.
“Driver was nice”
Booking was simple and driver was prompt, friendly and communicative.
“Smooth from start to finish”
Passenger reported a great minibus and an excellent driver.
“It wat agreat minibus and great driver.”
Reviewer criticises customer care's behaviour at immigration and was disgusted.
“I was disgusted 0 star Pathetic,”
No one met the customers at the airport and they waited about an hour.
“No one met the customers at the airport.”
The driver was very polite during the transfer.
“Der Chaufer war sehr ófflich”
Driver was professional and waited despite our two-hour delay.
“The driver was very professional and waited for us”
Praises punctual, comfortable personal trip and thanks the drivers.
“Спасибо огромное за личную поездку❤️”
New vehicle and polite driver made the Split transfer excellent.
“The vehicle was brand new and the driver was very polite”
Driver waited, called ahead, and provided a calm, timely journey.
“он ждал меня у выхода, заранее позвонил.”
Driver confirmed, arrived promptly, and provided an immaculate, stress-free ride.
“Mario our driver confirmed the booking 24 hours before pick up time”
Timely, clean, and professional service left a very positive impression.
“The driver arrived right on time”
Driver was on time and the trip had no problems.
“Our driveer was on time.”
Stress-free, comfortable transfer with punctual driver and responsive support.
“Stress-free and super comfortable ride.”
I recently booked a taxi transfer with Kiwitaxi and I have to say, it was an excellent experience. Booking online was quick and easy, and the prices were very affordable compared to other options I had looked at.
The driver arrived promptly at the designated pick-up point, and he was very courteous and professional throughout the trip. The car itself was clean, comfortable, and spacious - perfect for our family of four.
What impressed me most about Kiwitaxi was their international shuttle system that covers over 2000 cities worldwide. This is great news for travelers like myself who frequently travel abroad.
Overall, my experience with Kiwitaxi exceeded my expectations in terms of convenience, affordability, comfortability, professionalism of drivers as well as customer service quality. Therefore would highly recommend them for anyone looking to book airport transfers
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kiwitaxi runs an online service for pre-booked airport and city transfers. It arranges private rides with options such as cars and minibuses for scheduled pickups. At booking, customers see a quoted price and receive confirmation with pickup details. Kiwitaxi matches travellers with local driver partners in multiple countries to complete the transfers.