Based on the analysed reviews, customers frequently report punctual drivers, clean and comfortable vehicles, and prompt communication around bookings and flight delays. Several reviewers noted last‑minute changes were handled without issue and that drivers sometimes provided larger vehicles at no extra charge. Mentions of competitive pricing appear but are relatively few, so price impressions are positive yet not widely reported. If you value reliability and clear pre‑trip communication for airport or point‑to‑point transfers, these reviews show consistent positive experiences; for best value, compare quotes before booking and confirm flight‑monitoring or waiting terms.
Examples from available reviews (Mar 2022 – Feb 2026).
Booking was easy and the transfer was comfortable and professional.
“it was an excellent experience.”
Customer service replied quickly and the driver waited despite the delay.
“there was no problem having the driver wait for me.”
Good price, clear communication and a smooth, comfortable drive.
“Communication was spot on.”
They accommodated a last-minute booking and provided prompt driver service.
“Made a last minute reservation and they were able to accommodate without issue!”
Most reviews describe punctual, courteous drivers and timely pick‑ups; drivers frequently wait for delayed flights and take efficient routes when needed.
A small number of reviewers mention competitive pricing or complimentary upgrades; positive signals exist but are limited in quantity.
Users report a straightforward online booking process, simple confirmations and flexibility for last‑minute changes or flight delays.
Vehicle condition is regularly praised: clean, spacious and comfortable cars or minibuses; some reviews note larger vehicles provided at no extra cost.
Reviewers highlight timely pre‑trip information, driver messages and prompt customer‑service responses, including handling schedule adjustments and flight delays.
Most reviewers express clear satisfaction and recommend Kiwitaxi for transfers, citing punctual drivers, helpful staff and comfortable rides.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Service and communications were great; driver and vehicle were excellent.
“Great service from start to finish”
Punctual and relaxing drive to Phuket's airport in a nice car.
“ON TIME AS USUAL AND REALLY A RELAXING DRIVE IN A NICE CAR TO PUKHET'S AIRPORT.”
Punctual driver, competitive rates and excellent communication.
“ON time, Great Driver, competitive rates, excellent communication”
Service was reliable with great communication; reviewer very happy.
“Very reliable.”
Booking was cancelled five days before travel and refund delayed.
“automated cancellation email promising a refund.”
Customer reports everything was perfect.
“Everything was perfect 😊”
Reviewer thanks Mustafa and describes him as a very nice driver.
“Thanks, Mustafa! He is very nice driver!”
Booking was easy and the service was very good.
“Very easy to use and everything was good!”
Driver was on time and journey was smooth in a nice car.
“On time, nice car, good driver, smooth journey.”
Booking cancelled less than 24 hours before departure and refund delayed.
“This is the worst company I have ever ordered a service from.”
Perfect communication and punctual taxi; reviewer would highly recommend.
“Perfect communication and the taxi was right on time!”
Drivers were professional, courteous and friendly on the transfer.
“Both drivers were excellent.”
Driver tracked delay, contacted via WhatsApp and arrived on time.
“My flight was delayed, but the driver checked the arrival time and arrived on time!”
Driver contacted the customer in advance and waited through border control.
“The driver was amazing.”
No child seat provided despite clear request and complaint resolution was slow.
“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away”
No child seat provided despite clear request and complaint resolution was slow.
“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away”
Car seat supplied was unsafe, but customer service later resolved the issue.
“the car seat was in bad condition and completely unusable”
Reviewer says everything went great during the trip.
“Все прошло отлично!”
Excellent communication and punctual, polite drivers across multiple transfers.
“Their communication was excellent all the way through”
Taxi was punctual and driver was very nice and helpful.
“Reliable!”
Prompt friendly driver with a comfortable van and a safe, pleasant ride.
“Our driver, Mirco, was prompt and friendly.”
Long transfer was enjoyable with great service and a friendly driver.
“The service was great, and our driver was super friendly.”
Support agent Edgar provided exceptional, proactive and reassuring customer service.
“Edgar is the very definition of what outstanding customer service looks like.”
Great ride with good communication; reviewer will use them again.
“The ride was great”
Very good pre-trip communication, punctual drivers and a comfortable trip.
“Very good communication before the trip.”
They arrived on time and were responsible; reviewer highly recommends them.
“They arrived on time and were very responsible. I highly recommend their transfer service.”
Trip from Istanbul Airport to Kadikoy was comfortable and quick.
“Хочу выразить благодарность службе такси за качественное обслуживание.”
Vehicle smelled of tobacco, interior was dirty and child seat was problematic.
“The inside smelled strongly of tobacco smoke, the interior was worn and dirty, and there was no child seat.”
Driver arrived on time and car was clean and comfortable.
“On time , quickly, the car was clear and comfortable, excellent”
Driver Denis arrived on time and was polite and friendly.
“The driver Denis has arrived on time and was very polite and friendly.”
Driver arrived early and vehicle was spacious, clean and comfortable.
“Excellent service, arrived 5 minutes earlier, spacious, clean and comfortable car.”
Company contacted us throughout and drivers went above and beyond.
“drivers go above and beyond”
Good price, clear communication and a smooth, comfortable drive.
“Communication was spot on.”
Company accommodated schedule changes and provided courteous, skilled drivers.
“We got superior service from not only the schedulers”
Driver was charming and drove safely on a long, pleasant trip.
“The driver was charming”
They accommodated a last-minute booking and provided prompt driver service.
“Made a last minute reservation and they were able to accommodate without issue!”
Customer says the service was perfect.
“Perfect!!!!”
Customer service replied quickly and the driver waited despite the delay.
“there was no problem having the driver wait for me.”
Service and driver were excellent and reviewer will recommend them.
“Excellent service and good driver as Always.”
Punctual driver, clean larger vehicle, and a swift, safe smooth ride.
“The driver was punctual.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kiwitaxi is an online booking platform for pre‑booked airport and point‑to‑point transfers. The service matches customers with local drivers and vehicle options, offers online payment and booking confirmation, and provides customer‑service support for schedule changes and flight updates. It is used by travellers seeking private transfers rather than public transport or ride‑hail on demand.