Reviews Analysed
21
We Collect & Analyse Reviews
Kiwitaxi
Experiences & Reviews
Kiwitaxi is an online booking platform for pre‑booked airport and point‑to‑point transfers. The service matches customers with local drivers and vehicle options, offers online payment and booking confirmation, and provides customer‑service support for schedule changes and flight updates. It is used by travellers seeking private transfers rather than public transport or ride‑hail on demand.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
22d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Most reviews describe punctual, courteous drivers and timely pick‑ups; drivers frequently wait for delayed flights and take efficient routes when needed.
Share
Strong
32%
💰
Value for money
A small number of reviewers mention competitive pricing or complimentary upgrades; positive signals exist but are limited in quantity.
Share
Mixed
5%
⚡
User experience
Users report a straightforward online booking process, simple confirmations and flexibility for last‑minute changes or flight delays.
Share
Strong
8%
🔧
Product quality
Vehicle condition is regularly praised: clean, spacious and comfortable cars or minibuses; some reviews note larger vehicles provided at no extra cost.
Share
Strong
13%
📞
Communication
Reviewers highlight timely pre‑trip information, driver messages and prompt customer‑service responses, including handling schedule adjustments and flight delays.
Share
Strong
11%
⭐
Overall experience
Most reviewers express clear satisfaction and recommend Kiwitaxi for transfers, citing punctual drivers, helpful staff and comfortable rides.
Share
Strong
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Excellent Airport Transfer Experience With Kiwitaxi
"I recently booked a taxi transfer with Kiwitaxi and I have to say, it was an excellent experience. Booking online was quick and easy, and the prices were very affordable compared to other options I had looked at. The driver arrived promptly at the designated pick-up point, and he was very courteous and professional throughout the trip. The car itself was clean, comfortable, and spacious - perfect for our family of four. What impressed me most about Kiwitaxi was their international shuttle system that covers over 2000 cities worldwide. This is great news for travelers like myself who frequently travel abroad. Overall, my experience with Kiwitaxi exceeded my expectations in terms of convenience, affordability, comfortability, professionalism of drivers as well as customer service quality. Therefore would highly recommend them for anyone looking to book airport transfers"
Delfina
Collected.reviews
Mar 17, 2022
Featured for: Comprehensive multi-theme review
Excellent driver and customer service
"I booked a transfer from Tbilisi airport, my flight was delayed so I emailed customer service and they replied quickly, there was no problem having th..."
Erin
Trustpilot
Sep 30, 2025
Featured for: Customer-service response to delay
Book your transfer with Kiwitaxi
"Price was great. Communication was spot on. Driver was wonderful and waiting fo..."
Kathy
Trustpilot
Sep 30, 2025
Featured for: Mentions price, communication, car
Made a last minute reservation and they…
"Made a last minute reservation and they were able to accommodate without issue! Driver m..."
sylvia r
Trustpilot
Sep 30, 2025
Featured for: Last-minute booking accommodated smoothly
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I
Iris Simantov
trustpilot.com
Sep 30, 2025
On time
On time , quickly, the car was...
K
Karina Karin
trustpilot.com
Sep 30, 2025
The driver Denis has arrived on time…
The driver Denis has arrived on time and was very polite and friendl...
I
Ilina
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, arrived 5 minutes earlier, spacious, clean and...
J
Josie Guest
trustpilot.com
Sep 30, 2025
Best transfer company of every used on…
Best transfer company of every used on time contacting you every step of...
K
Kathy
trustpilot.com
Sep 30, 2025
Book your transfer with Kiwitaxi
Price was great. Communication was spot on. Driver was wonderful and waiting fo...
B
Barbara Williams
trustpilot.com
Sep 30, 2025
What a wonderful company!
What a wonderful company! We had several glitches in our schedule and had to adjust locations and times more than once. We got superior service from n...
n
netta rot
trustpilot.com
Sep 30, 2025
The driver was charming
The driver was charming, drove safely and it was a 3 and a...
s
sylvia r
trustpilot.com
Sep 30, 2025
Made a last minute reservation and they…
Made a last minute reservation and they were able to accommodate without issue! Driver m...
G
Gina Mohácsi
trustpilot.com
Sep 30, 2025
Perfect!!!!
...
E
Erin
trustpilot.com
Sep 30, 2025
Excellent driver and customer service
I booked a transfer from Tbilisi airport, my flight was delayed so I emailed customer service and they replied quickly, there was no problem having th...
H
Hisham Janabi
trustpilot.com
Sep 30, 2025
Excellent service and good driver as…
Excellent service and good driver as Always. Thank...
B
Big Softy
trustpilot.com
Sep 30, 2025
The driver was punctual.
The driver was punctual. The vehicle was clean and air conditioned. and even larger t...
K
Kevin
trustpilot.com
Sep 30, 2025
Our driver was professional
Our driver was professional, made us feel aafe an...
P
Phine
trustpilot.com
Sep 30, 2025
The driver was right on time and was a…
The driver was right on time and...
H
Hoot Gibson
trustpilot.com
Sep 30, 2025
On time and driver knew shortcuts to NCE
On time and driver kn...
K
Ketevan Grigalashvili
trustpilot.com
Sep 30, 2025
We had one of the best experiences
We had one of the best experiences. Our flight got delayed and ou...
E
Elyse Pepper
trustpilot.com
Sep 30, 2025
Our experience was excellent
Our experience was excellent. The information about our driver was delivered promptly. He was on time. He was professional and perso...
D
Daniel Juhasz
trustpilot.com
Sep 30, 2025
Driver was nice
Driver was nice, csr was clean, and th...
J
Joanne Kenny
trustpilot.com
Sep 30, 2025
Smooth from start to finish
Smooth from start to finish, booking process simple, our driver was prompt, messaged to ket...
�
עמרי טכורש
trustpilot.com
Sep 30, 2025
It wat agreat minibus and great driver.
It wat agreat minib...
Conclusion
Based on the analysed reviews, customers frequently report punctual drivers, clean and comfortable vehicles, and prompt communication around bookings and flight delays. Several reviewers noted last‑minute changes were handled without issue and that drivers sometimes provided larger vehicles at no extra charge. Mentions of competitive pricing appear but are relatively few, so price impressions are positive yet not widely reported. If you value reliability and clear pre‑trip communication for airport or point‑to‑point transfers, these reviews show consistent positive experiences; for best value, compare quotes before booking and confirm flight‑monitoring or waiting terms.