Reviews often mention on-time drivers, clear communication before pickup, and clean, comfortable vehicles. Many customers say drivers waited out flight delays and helped with luggage. A smaller group reports major issues, including last-minute cancellations, slow refunds, and no-show pickups. Several complaints mention missing or unsafe child seats and slow handling of complaints.
Examples from available reviews (Mar 2022 – Mar 2026).
Perfect communication and punctual taxi; reviewer would highly recommend.
“Perfect communication and the taxi was right on time!”
Service and driver were excellent and reviewer will recommend them.
“Excellent service and good driver as Always.”
Booking cancelled less than 24 hours before departure and refund delayed.
“This is the worst company I have ever ordered a service from.”
No child seat provided despite clear request and complaint resolution was slow.
“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away”
Reviews often describe on-time pickups and polite drivers. Many mention smooth rides, help with luggage, and flexibility when plans change. A smaller set reports sudden cancellations and slow refunds that threw off travel plans.
Price comes up only occasionally. When reviewers mention it, they describe the rates as competitive and say the transfer is good value. No theme suggests the service is poor value.
Many reviewers call the transfer comfortable and low-stress. Some specifically say booking was easy and praise attentive drivers on longer trips. Negative experiences mainly appear as isolated service breakdowns.
Reviewers often point to clean, well-kept vehicles, sometimes noting cars that feel nearly new. Several reviews highlight child-seat problems: seats missing, seats that feel unsafe or worn, and slow follow-up on complaints. A few also mention a tobacco smell and worn interiors.
Many reviews praise upfront communication, including confirmations, flight tracking, and messaging with the driver. Customers also note helpful support when staff call ahead or manage delays. A few describe poor customer care when handling arrivals.
Feedback splits between very positive trips and a smaller number of serious complaints. Many five-star reviews highlight punctuality, professional drivers, and comfortable rides. Lower ratings focus on cancellations, child-seat safety, and customer-care failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Service and communications were great; driver and vehicle were excellent.
“Great service from start to finish”
Punctual and relaxing drive to Phuket's airport in a nice car.
“ON TIME AS USUAL AND REALLY A RELAXING DRIVE IN A NICE CAR TO PUKHET'S AIRPORT.”
Punctual driver, competitive rates and excellent communication.
“ON time, Great Driver, competitive rates, excellent communication”
Service was reliable with great communication; reviewer very happy.
“Very reliable.”
Booking was cancelled five days before travel and refund delayed.
“automated cancellation email promising a refund.”
Customer reports everything was perfect.
“Everything was perfect 😊”
Reviewer thanks Mustafa and describes him as a very nice driver.
“Thanks, Mustafa! He is very nice driver!”
Booking was easy and the service was very good.
“Very easy to use and everything was good!”
Driver was on time and journey was smooth in a nice car.
“On time, nice car, good driver, smooth journey.”
Booking cancelled less than 24 hours before departure and refund delayed.
“This is the worst company I have ever ordered a service from.”
Perfect communication and punctual taxi; reviewer would highly recommend.
“Perfect communication and the taxi was right on time!”
Drivers were professional, courteous and friendly on the transfer.
“Both drivers were excellent.”
Driver tracked delay, contacted via WhatsApp and arrived on time.
“My flight was delayed, but the driver checked the arrival time and arrived on time!”
Driver contacted the customer in advance and waited through border control.
“The driver was amazing.”
No child seat provided despite clear request and complaint resolution was slow.
“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away”
No child seat provided despite clear request and complaint resolution was slow.
“TLDR: Company failed to provide child seat – refused to take full accountability – encourage all families to stay away”
Car seat supplied was unsafe, but customer service later resolved the issue.
“the car seat was in bad condition and completely unusable”
Reviewer says everything went great during the trip.
“Все прошло отлично!”
Excellent communication and punctual, polite drivers across multiple transfers.
“Their communication was excellent all the way through”
Taxi was punctual and driver was very nice and helpful.
“Reliable!”
Prompt friendly driver with a comfortable van and a safe, pleasant ride.
“Our driver, Mirco, was prompt and friendly.”
Long transfer was enjoyable with great service and a friendly driver.
“The service was great, and our driver was super friendly.”
Support agent Edgar provided exceptional, proactive and reassuring customer service.
“Edgar is the very definition of what outstanding customer service looks like.”
Great ride with good communication; reviewer will use them again.
“The ride was great”
Very good pre-trip communication, punctual drivers and a comfortable trip.
“Very good communication before the trip.”
They arrived on time and were responsible; reviewer highly recommends them.
“They arrived on time and were very responsible. I highly recommend their transfer service.”
Trip from Istanbul Airport to Kadikoy was comfortable and quick.
“Хочу выразить благодарность службе такси за качественное обслуживание.”
Vehicle smelled of tobacco, interior was dirty and child seat was problematic.
“The inside smelled strongly of tobacco smoke, the interior was worn and dirty, and there was no child seat.”
Driver arrived on time and car was clean and comfortable.
“On time , quickly, the car was clear and comfortable, excellent”
Driver Denis arrived on time and was polite and friendly.
“The driver Denis has arrived on time and was very polite and friendly.”
Driver arrived early and vehicle was spacious, clean and comfortable.
“Excellent service, arrived 5 minutes earlier, spacious, clean and comfortable car.”
Company contacted us throughout and drivers went above and beyond.
“drivers go above and beyond”
Good price, clear communication and a smooth, comfortable drive.
“Communication was spot on.”
Company accommodated schedule changes and provided courteous, skilled drivers.
“We got superior service from not only the schedulers”
Driver was charming and drove safely on a long, pleasant trip.
“The driver was charming”
They accommodated a last-minute booking and provided prompt driver service.
“Made a last minute reservation and they were able to accommodate without issue!”
Customer says the service was perfect.
“Perfect!!!!”
Customer service replied quickly and the driver waited despite the delay.
“there was no problem having the driver wait for me.”
Service and driver were excellent and reviewer will recommend them.
“Excellent service and good driver as Always.”
Punctual driver, clean larger vehicle, and a swift, safe smooth ride.
“The driver was punctual.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kiwitaxi runs an online service for pre-booked airport and city transfers. It arranges private rides with options such as cars and minibuses for scheduled pickups. At booking, customers see a quoted price and receive confirmation with pickup details. Kiwitaxi matches travellers with local driver partners in multiple countries to complete the transfers.