Reviews indicate JustPark commonly delivers a straightforward booking experience with useful features such as photos, location details and easy online payment. Multiple reviews highlight value for money and discounts compared with local charges, and several users report helpful, prompt customer support for refunds or changes. A small number of reviews warn about remote airport sites (extra travel costs) and isolated security or cleanliness concerns. Consumers should check listing photos, exact location details and host contact information before booking, particularly for off-site or long‑stay parking.
Examples from available reviews (Dec 2021 – Feb 2026).
The app made finding and booking parking simple and convenient.
“The app made it incredibly easy”
Location was far, costly to reach and felt insecure.
“not secure at all”
Refund request for a cancelled booking was handled quickly and courteously.
“Brilliant customer service.”
Online booking was seamless and the spot matched description.
“Seamless system online”
Few reviews mention service; those that do describe courteous, quick refund handling and polite, helpful responses.
Several reviewers cite lower prices, discounts or good daily rates compared with local charges, though isolated complaints exist.
Most reviewers describe booking as easy: clear instructions, fast payments, useful photos and straightforward arrival details.
Many report spots matching descriptions and ample room; a minority raise security or cleanliness concerns at specific locations.
A small set of reviews note good communication: direct contact with owners and prompt, polite replies from support.
Overall tone is positive: stress-free bookings and repeat-use intention, with a few negative experiences about location or security.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Convenient, easy-to-find parking felt safe and was reasonably priced.
“Felt my vehicle was safe during my stay”
Payment and finding the car park were simple and convenient.
“Simple to pay, simple to find, and minutes from hospital.”
Narrow ramp and poor exit design caused car scratch and ruined day.
“Unbelievable horrible narrow ramp access to the parking”
Easy to locate and felt comfortable leaving the car overnight.
“felt comfortable leaving my car overnight.”
Competitive price centrally located, but access was tight for larger cars.
“A very competitive price in a central location.”
Minor entry and exit hiccup, but price and location were very good.
“Bit of a hiccup entering and exiting”
Customer was charged an extra £18.60 despite arriving earlier.
“I had to pay an additional £18.60”
Reviewer expressed peace of mind and gratitude.
“Peace of mind thank you”
Good price and central location; facilities grim and spaces tight.
“fab price in a really central area of London.”
Booking, access, parking and exit were all easy with plentiful spaces.
“Easy to book, easy access, plenty of spaces and easy exit”
Confusing access but security and excellent parking service improved the day.
“fantastic service at parking”
Booking process was easy and straightforward.
“easy to book”
Service was easy to use with no pay stations or waiting.
“Ease of use.”
Parking was easy to book, saved money and reduced hassle.
“Saved us a lot of money and hassle”
Reviewer thought the parking spot was great.
“Great parking spot.”
Turned away from garage, no refund and no supervisor response.
“We were turned away from the parking garage”
Car park was dangerous with signage, fire exit and steep ramp issues.
“Dangerous car park for lone driver's”
Booking online was cheaper, centrally located and secure.
“Completely secure parking.”
Service was quick, but lack of notice about nearby roadworks caused confusion.
“would have been helpful to know there were roadworks right by the entrance”
Driveway listing was inaccurate; narrow access nearly scratched the car.
“really narrow and almost got our car scratched”
Service and communication matched promotion, with useful updates and reminders.
“updates and reminders which was very useful”
Booked space was occupied; owner unreachable and offered unsuitable alternative.
“Drove 5 hours to then find car in the space I had purchased.”
App failed to accept payment; later fined £100 despite reassurance.
“I have now received £100 Fine for not paying at the time on site.”
Spaces sold without owner authorisation and reviewer paid a £100 fine.
“I just paid a 100 pound fine”
Online booking was seamless and the spot matched description.
“Seamless system online”
Booking was easy and instructions were clear.
“Easy to book. Good instructions”
Location was easy to reach and the price was great.
“Easy to get to and great price”
Easy to access with no queues to park.
“Easy to get to, no lines to park in”
Location was far, costly to reach and felt insecure.
“not secure at all”
Online booking let me park without downloading extra apps.
“Easy to book online”
The parking was easy to find and well located.
“Easy to find, perfect location.”
Refund request for a cancelled booking was handled quickly and courteously.
“Brilliant customer service.”
They liked the place and will use it again.
“Very good place Definitely use again”
The location was good and provided good value.
“Good location and value”
Service was very easy and offered value for money.
“Very easy, as described. Value for money.”
Booking was easy and company communication met expectations.
“very good communication with the company.”
Parking was easy to find, near the station and well priced.
“Easy to find, very close to the station and good price”
Service allowed quick number plate change after a car breakdown.
“it was great that I could change the number plate”
Parking was easy but unpleasant smell raised security concerns.
“smell of wee made security a concern?”
Location was easy to find with plenty of parking space.
“Easy to find, and plenty of room to park.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
JustPark is a UK parking marketplace operating a website and mobile app that helps drivers find, reserve and pay for parking. The platform connects motorists with a mix of private and commercial spaces and provides booking management and contact options for hosts and drivers.