Reviews Analysed
21
We Collect & Analyse Reviews
iMyFone
Experiences & Reviews
iMyFone is a software company that develops consumer tools for mobile device data recovery, system repair and lock removal across iOS and Android. Its product range includes utilities for recovering deleted files, fixing system issues and removing locks or passwords. Consumers searching for iMyFone commonly look for product names, refund policies and technical support experiences.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
15d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Support teams and named agents are repeatedly described as responsive, patient and effective in resolving cases or arranging refunds.
Share
Strong
26%
💰
Value for money
Several customers received full refunds when software failed; others report partial refunds or disputes about the money‑back guarantee.
Share
Mixed
11%
⚡
User experience
Few reviews mention usability; some call the software 'usable' while others report specific workflows or features that did not work.
Share
Mixed
2%
🔧
Product quality
Multiple reports describe tools failing to recover or unlock devices; some customers had recovered files that would not open.
Share
Weak
11%
📞
Communication
Customers frequently cite prompt, clear replies and personal support; a minority complains about automated or unhelpful responses.
Share
Strong
24%
⭐
Overall experience
Overall impressions are positive when support resolves issues; unresolved product failures and refund disputes generate the most negative reports.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Excellent support! They handled a difficult issue honestly and provided a full refund.
"I used recovery software, but encountered an issue where the recovered files wouldn't open, so I requested a refund. Initially, they were hesitant, cl..."
Sou
Trustpilot
Sep 30, 2025
Featured for: Refund arranged after product failure
Do not purchase the paid version—ever.
"While upgrading my iPhone, it got bricked. Trusting their ads, I paid for iMyFone Fixppo. It didn’t recover my phone at all. I paid because I believed..."
Yeongcheol Choi
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about refund refusal
great customer service.the best softwares with the best prices now in markets. congratulations
"great customers service; great softwares. i have softwares of 1000 usd but nothing c..."
PlaystationDZ
Trustpilot
Sep 30, 2025
Featured for: Mentions good support and low prices
Data recovery
"I was really in a pickle that day. I dropped my phone down the toilet and all the information in it was precious to me. Therefore, when I learned that iMyFone provides data recovery services for nearly all cell phones and tablets, I expected them to be really expensive. The first thing iMyFone staff mentioned was their love for Apple users, which describes how professional they are. We treated my phone like our own--no matter how the situation was. They were always helpful before, during and after service. I can't thank them enough. I recommend them any day to customers who may have a problem in getting their data.
"
Abigael
Collected.reviews
Nov 25, 2021
Featured for: Personal data recovery and staff praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Rami
trustpilot.com
Sep 30, 2025
I had a technical issue and the team…
I had a technical issue and the team were able to understand it and...
S
Shaheen
trustpilot.com
Sep 30, 2025
Thank you Aimee
Thank you for the prompt response and support Aimee....
F
Faisal Alobeidli
trustpilot.com
Sep 30, 2025
Great products with even greater…
Great products with even grea...
L
Lavinia Gabriela
trustpilot.com
Sep 30, 2025
I had an issue with the software and…
I had an issue with the software and reached out to support. Maisie was very kind, patient, and helpful throughout the whole process. Even thou...
B
Brian McArtor
trustpilot.com
Sep 30, 2025
watch the bot below reply below cuz its 1 star
watch the bot below reply talking about check email only doing that since this review is 1 star tem...
F
FARNAS Noman
trustpilot.com
Sep 30, 2025
This company is a scam
This company is a scam. They take people’s money and do not deliver...
T
Tiker
trustpilot.com
Sep 30, 2025
5 stars usable program with a very…
5 stars usable program with...
J
Jay
trustpilot.com
Sep 30, 2025
Sherry was very helpfull and very fast…
Sherry was very helpfull and very fast in his answers on the customer service...
S
Sou
trustpilot.com
Sep 30, 2025
Excellent support! They handled a difficult issue honestly and provided a full refund.
I used recovery software, but encountered an issue where the recovered files wouldn't open, so I requested a refund. Initially, they were hesitant, cl...
J
Jason
trustpilot.com
Sep 30, 2025
Awesome and fair company to work with.
Awesome and fair co...
K
Khiêm Đỗ
trustpilot.com
Sep 30, 2025
Good
Ivy helped me solve...
V
Viktor
trustpilot.com
Sep 30, 2025
I used the iMyFone LockWiper (Android)…
I used the iMyFone LockWiper (Android) program, but unfortunately it didn't help me. However, t...
P
PlaystationDZ
trustpilot.com
Sep 30, 2025
great customer service.the best softwares with the best prices now in markets. congratulations
great customers service; great softwares. i have softwares of 1000 usd but nothing c...
E
Elmam Technology
trustpilot.com
Sep 30, 2025
Great support team
I have used iMyFone products before and always had good experiences, which is why I trusted their software again. Unfortunately, this time the program...
T
TanAnhh
trustpilot.com
Sep 30, 2025
Many thanks to Sherry for supporting me!
Many thanks to Sherr...
B
Bilal
trustpilot.com
Sep 30, 2025
Sherry‘s Service
Hello, I get the support from S...
Y
Yeongcheol Choi
trustpilot.com
Sep 30, 2025
Do not purchase the paid version—ever.
While upgrading my iPhone, it got bricked. Trusting their ads, I paid for iMyFone Fixppo. It didn’t recover my phone at all. I paid because I believed...
D
Deepanshu Chaudhary
trustpilot.com
Sep 30, 2025
I want to thank Ray from iMyFone…
I want to thank Ray from iMyFone support for his outstanding help. I was facing an issue with my subscription renewal, and Ray handled my case with pr...
�
簡志峰
trustpilot.com
Sep 30, 2025
The response meets my need
Super quick response and very professional! The staff Tami h...
_
_wo_
trustpilot.com
Sep 30, 2025
Attention! Caution! Not recommended!
Attention! Caution! Not recommended! I bought the LockWiper after my new Samsung S24 rebooted during setup and could no longer be unlocked. The progra...
Conclusion
Reviews show consistent praise for iMyFone’s support teams: named agents and quick responses are a recurring positive. Several customers report that when software fails the support team can and does arrange refunds, including full refunds in some cases. At the same time, multiple reviews describe product failures (for example LockWiper, Fixppo, ChatsBack) or recovered files that wouldn’t open, and some users report partial refunds or unresolved disputes. For consumers, this means iMyFone can offer strong customer support, but product reliability appears variable; consider trial versions and confirm refund terms before purchase.