Many reviewers praise fast, knowledgeable support that helps with technical and billing problems. Others report software failures, including unsuccessful data recovery and device unlock attempts. Several complaints focus on subscription cancellation and partial refunds. Overall, feedback pairs strong human help with uneven product results.
Examples from available reviews (Nov 2021 – Mar 2026).
The support I received from Sherry was perfect.
“support from Sherry and it was perfect.”
Reviewer praises great software and very good prices.
“the best softwares with the best prices now.”
Reviewer says free trial lacked cancel option and only partial refunds offered.
“there is no option to cancel.”
Software allegedly caused permanent photo loss and support refused a full refund.
“caused permanent data loss (photos).”
Most reviews describe positive support experiences. Customers often mention specific agents and note quick, well-informed replies that fixed problems or arranged refunds and extra device access. A smaller set of reviews report refund requests left unresolved after technical failures.
Some reviewers say the price is fair and consider it good value. Others criticise refund handling and say the money-back guarantee did not work for them because they received only partial refunds or could not find a way to cancel.
Usability reports depend on the task. Several users say tools like location spoofing or basic recovery worked, while others cite missing localisation (such as Thai) and a trial process without a clear cancel option.
Reviews split on performance, from successful recoveries to major failures. Multiple people describe restores that did not work, devices that would not unlock, or what they say was permanent data loss, while others report recovering photos or chats.
Many reviewers point to clear, empathetic messages from named support staff. A recurring complaint mentions automated, bot-like replies and confusing cancellation or refund instructions that left buyers frustrated.
Reviews tend to fall into two camps: high satisfaction linked to support and low satisfaction tied to technical problems or billing disputes. Ratings mirror this divide, with strong praise for staff and separate complaints about product limits and refund results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
LockWiper failed on Samsung; refund process led to partial refund.
“The 30-day money-back guarantee is worth nothing!”
Reviewer complains about a partial 30% refund and seeks a full refund.
“need full 81€ refund no 30%”
Software couldn't repair files but support approved a full refund.
“she handled the situation fairly and approved a full refund.”
Paid for incompatible software and received only partial refunds.
“30 Tage Geld zurückgarantie ein Witz”
Support provided quick responses to resolve my issue.
“I really appreciate the quick responses to resolve issue.”
Software failed to retrieve iPhone data but company honoured refund promise.
“upheld their promise to refund my money”
Support team were kind and consultation was positive.
“담당자와의 상담은 친절하고 좋았습니다.”
Reviewer thanks the support team, especially Echo Zhou.
“Would like to thanks support team especially Echo Zhou”
They agreed a full refund after failing to crack the zip file.
“we agreed on a full refund of the money.”
Sara replied quickly, was kind and resolved my problem immediately.
“Sara answered very quick.”
Overall a great, user-friendly experience with no reported issues.
“I enjoyed the site”
Customer service refunded after billing and cancellation issues.
“So they cancelled my account and still charged me for service.”
Customer service guided me step-by-step to change phone location.
“I was provided excellent service”
Sherry provided excellent help and resolved my problems satisfactorily.
“Sherry heeft mij super geholpen!”
App successfully fakes phone locations according to user experience.
“From my experience it works.”
App recovered lost photos and provided friendly, sincere support.
“I've recovered memories of my 2021 that I lost through this app.”
Product failed to unlock phone and refund request received no help.
“No it didn't for my MOTOROLA e22i I have tried it but to no avail.”
Customer service was exceptionally responsive despite software limitations.
“Sara, in particular, was extremely responsive and did everything to resolve my problems quickly.”
Technical support promptly and effectively resolved my technical issues.
“Your prompt and effective assistance in resolving my technical issues was invaluable.”
Program failed to restore WhatsApp chat, but full refund was issued.
“100% Rückzahlung war fair.”
I was really in a pickle that day. I dropped my phone down the toilet and all the information in it was precious to me. Therefore, when I learned that iMyFone provides data recovery services for nearly all cell phones and tablets, I expected them to be really expensive. The first thing iMyFone staff mentioned was their love for Apple users, which describes how professional they are. We treated my phone like our own--no matter how the situation was. They were always helpful before, during and after service. I can't thank them enough. I recommend them any day to customers who may have a problem in getting their data.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iMyFone makes consumer software tools for iOS and Android devices. Its lineup includes data recovery, system repair, password removal, and location spoofing. The company offers desktop apps for Windows and macOS and sells trial versions and licence keys on its website. Product pages provide installation steps, how-to guides, and FAQs. Technical support and licence management come with the downloadable software.