Reviews show consistent praise for iMyFone’s support teams: named agents and quick responses are a recurring positive. Several customers report that when software fails the support team can and does arrange refunds, including full refunds in some cases. At the same time, multiple reviews describe product failures (for example LockWiper, Fixppo, ChatsBack) or recovered files that wouldn’t open, and some users report partial refunds or unresolved disputes. For consumers, this means iMyFone can offer strong customer support, but product reliability appears variable; consider trial versions and confirm refund terms before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Maisie liaised with higher-ups and secured a full refund promptly.
“arranging for a full refund”
Software failed to recover bricked iPhone and refund was refused.
“do not purchase the paid version—ever.”
Reviewer praises great software and very good prices.
“the best softwares with the best prices now.”
They provided professional, helpful data recovery service after I dropped my phone.
“They were always helpful before, during and after service.”
Support teams and named agents are repeatedly described as responsive, patient and effective in resolving cases or arranging refunds.
Several customers received full refunds when software failed; others report partial refunds or disputes about the money‑back guarantee.
Few reviews mention usability; some call the software 'usable' while others report specific workflows or features that did not work.
Multiple reports describe tools failing to recover or unlock devices; some customers had recovered files that would not open.
Customers frequently cite prompt, clear replies and personal support; a minority complains about automated or unhelpful responses.
Overall impressions are positive when support resolves issues; unresolved product failures and refund disputes generate the most negative reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
LockWiper failed on Samsung; refund process led to partial refund.
“The 30-day money-back guarantee is worth nothing!”
Reviewer complains about a partial 30% refund and seeks a full refund.
“need full 81€ refund no 30%”
Software couldn't repair files but support approved a full refund.
“she handled the situation fairly and approved a full refund.”
Paid for incompatible software and received only partial refunds.
“30 Tage Geld zurückgarantie ein Witz”
Support provided quick responses to resolve my issue.
“I really appreciate the quick responses to resolve issue.”
Software failed to retrieve iPhone data but company honoured refund promise.
“upheld their promise to refund my money”
Support team were kind and consultation was positive.
“담당자와의 상담은 친절하고 좋았습니다.”
Reviewer thanks the support team, especially Echo Zhou.
“Would like to thanks support team especially Echo Zhou”
They agreed a full refund after failing to crack the zip file.
“we agreed on a full refund of the money.”
Sara replied quickly, was kind and resolved my problem immediately.
“Sara answered very quick.”
Overall a great, user-friendly experience with no reported issues.
“I enjoyed the site”
Customer service refunded after billing and cancellation issues.
“So they cancelled my account and still charged me for service.”
Customer service guided me step-by-step to change phone location.
“I was provided excellent service”
Sherry provided excellent help and resolved my problems satisfactorily.
“Sherry heeft mij super geholpen!”
App successfully fakes phone locations according to user experience.
“From my experience it works.”
App recovered lost photos and provided friendly, sincere support.
“I've recovered memories of my 2021 that I lost through this app.”
Product failed to unlock phone and refund request received no help.
“No it didn't for my MOTOROLA e22i I have tried it but to no avail.”
Customer service was exceptionally responsive despite software limitations.
“Sara, in particular, was extremely responsive and did everything to resolve my problems quickly.”
Technical support promptly and effectively resolved my technical issues.
“Your prompt and effective assistance in resolving my technical issues was invaluable.”
Program failed to restore WhatsApp chat, but full refund was issued.
“100% Rückzahlung war fair.”
I was really in a pickle that day. I dropped my phone down the toilet and all the information in it was precious to me. Therefore, when I learned that iMyFone provides data recovery services for nearly all cell phones and tablets, I expected them to be really expensive. The first thing iMyFone staff mentioned was their love for Apple users, which describes how professional they are. We treated my phone like our own--no matter how the situation was. They were always helpful before, during and after service. I can't thank them enough. I recommend them any day to customers who may have a problem in getting their data.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iMyFone is a software company that develops consumer tools for mobile device data recovery, system repair and lock removal across iOS and Android. Its product range includes utilities for recovering deleted files, fixing system issues and removing locks or passwords. Consumers searching for iMyFone commonly look for product names, refund policies and technical support experiences.