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Hussle
Experiences & Reviews

Hussle is a UK-based digital platform and mobile app that sells flexible gym passes and memberships. It partners with a network of gyms and pools to let customers access multiple facilities with a single pass, and it is commonly used both by individual consumers and via employer or corporate benefit schemes.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 62%
Latest Review 30d
Overall Rating
3.5

Our Analysis

🎯

Service quality

Mixed reports on support: several reviewers describe fast, helpful resolution, while others report dismissive replies or slow case handling.

Share
16%
Mixed
💰

Value for money

Many users report savings versus separate memberships or cheaper day passes; a few say some passes or classes can be more expensive.

Share
6%
Strong
⚡

User experience

Users praise easy gym discovery and simple check-in, but multiple reviews note app glitches, payment errors or removed payment options.

Share
20%
Mixed
🔧

Product quality

Access to a wide range of gyms and pools is frequently highlighted positively; some feature issues reported (classes, bonus credits, reduced options).

Share
16%
Strong
📞

Communication

Communication varies: some reviewers report prompt, courteous responses; others report unanswered emails, voucher failures or dismissive replies.

Share
17%
Mixed
⭐

Overall experience

Overall impressions are mixed: flexibility and variety are strengths, while repeated reports cite app, payment and customer-support problems.

Share
26%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Lee
trustpilot.com Sep 30, 2025

Good if you have decent gyms near you

Hussle used to offer a wide variety of gyms but those offered has decreased leaving only those in my area the ones people don't want to go to. The pas...

d
diana fuior
trustpilot.com Sep 30, 2025

The customer service was really…wonderfully

The customer service was really wonderful. I made a mistake, and they fixed it straight away. I have access to over 1000 gyms across the UK with a Mon...

C
CHRIS PHILLIPS
trustpilot.com Sep 30, 2025

Unreliable bonus credit system

In terms of access to gyms it is a positive experience but the bonus credit system is unreliable. They offer an incentive that when you have made five...

P
Philip Ford
trustpilot.com Sep 30, 2025

Poor Customer Service

Have a query not in the FAQ on the website and have attempted to contact Hussle on multiple occasions using the email address provided - no response (...

C
Chan Morgan
trustpilot.com Sep 30, 2025

Very high end gyms accross the whole…

Very high end gyms accross the whole UK, with various gym facilitie...

J
Joey Dee
trustpilot.com Sep 30, 2025

Good range of gyms around the country

I've been using Hussle for a few years now and love the flexibility of being able to find somewhere to work out wherever I am. I travel a lot for work...

C
Customer
trustpilot.com Sep 30, 2025

Hussle has changed how I fit fitness into my daily life.

Hussle has changed how I fit fitness into my daily life. Having access to multiple gyms with one pass gives me the flexibility I need to mak...

L
Lera Nikitina
trustpilot.com Sep 30, 2025

Love the variety

What I really appreciate about Hussle is that it includes gyms from charitable groups like Jubilee Hall Trust. One of my regular spots is The Armoury,...

X
Xenia
trustpilot.com Sep 30, 2025

I was charged £120 by this company even…

I was charged £120 by this company even though I've never dealt with them. My bank refunded it as fraud. I emailed Hussle to ask what...

c
customer
trustpilot.com Sep 30, 2025

Very poor app!

It’s a great app as it makes gyms more accessible in a more flexible way. However, their app is very poor! The last issue I had was the payment error...

M
Mardare Gabriel
trustpilot.com Sep 30, 2025

Plenty of gyms in my area

Plenty of gyms in my area. Checking in is really easy with the passcode in the...

B
Benjamin Stokes
trustpilot.com Sep 30, 2025

A fantastic idea for all gym-goers 💪🏽

My employer offers Hussle as a staff benefit and I’ve been super impressed so...

L
Loredana Mardare
trustpilot.com Sep 30, 2025

Great and flexible discounted…

Great and flexible discounted membership! I use 2 gyms, so Hussle helps me save money since I would otherwise need to pay...

A
Ash Ferns
trustpilot.com Sep 30, 2025

Been using Hussle for just over a month…

Been using Hussle for just over a month now n honestly its been handy. makes it easy to try different gyms without having to sign up at each one. day...

J
Josh Spilling
trustpilot.com Sep 30, 2025

I have emailed hussle 4 times now…

I have emailed hussle 4 times now asking for them to contact me in regard to my membership, 10 days in and no response yet. Website c...

H
Hayley
trustpilot.com Sep 30, 2025

The same issues over and over... poor customer service

As a member of Regus one of the "perks" is being able to get 8 hussle vouchers per month. Well that sounds great but it never actually works. For the...

M
Michael Swain
trustpilot.com Sep 30, 2025

Efficient and courteous service

Our bank erroneously charged us a Hussle fee. The staff at Hussle replied quickly an...

J
Jimmy
trustpilot.com Sep 30, 2025

Great benefit through my employer

I get access to Hussle through my employer and it's the best thing I've signed up to in years! I go...

c
customer
trustpilot.com Sep 30, 2025

I think Hussle is trying to reduce…

I think Hussle is trying to reduce costs by switching...

A
Annie Peart Waller
trustpilot.com Sep 30, 2025

This company is amazing

This company is amazing Issues I had were rectified in a...

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Conclusion

Reviews show Hussle delivers flexible multi-gym access that many customers value for travel and variety, with easy check-in and cheaper day-pass options reported. Positive experiences often cite quick, courteous support resolving issues and effective employer benefit usage. However, a noticeable group of reviews raise recurring concerns: app payment errors, voucher or bonus-credit handling, and unanswered or dismissive initial support contacts. Prospective customers should weigh the platform's convenience and broad gym access against the risk of occasional technical or support problems; check cancellation and voucher terms and monitor account transactions when using passes or credits.