Reviewers often mention easy access to multiple gyms and savings compared with joining directly. Several users describe technical glitches that stop purchases or check-ins. Customer support gets both praise for quick fixes and complaints about no response. Some say partner facilities or class access don’t match what they expected.
Examples from available reviews (Sep 2022 – Mar 2026).
App marks paid day passes as already used, happened twice.
“SCAM!!! This app is a scam you pay for a day pass and it automatically says your pass had been used.”
Unauthorised £120 charge; bank refunded and Hussle didn't reply.
“I was charged £120 by this company even though I've never dealt with them.”
Hussle responded quickly and efficiently to resolve an erroneous charge.
“The staff at Hussle replied quickly and efficiently to resolve our problem.”
Many local gyms, easy app check-in, and online cancellation available.
“Checking in is really easy with the passcode in the app”
Many reviewers describe Hussle staff as friendly and quick to solve problems once contacted. Several say billing or access errors were put right within hours after helpful back-and-forth. Fewer accounts point to delays caused by partner gyms or reception processes rather than Hussle’s response.
Many reviews point to clear savings from day passes, employer discounts and flexible memberships versus direct gym contracts. A smaller group flags value problems, including cancelled passes without a refund, missing bonus credits and the view that some venues cost less when booked directly.
Many customers say check-in via passcodes is simple, and the app or website makes it easy to try different gyms. Many separate complaints mention payment issues, Apple Pay being removed, passes showing as already used and a website that “hardly works,” all of which block booking or entry. A few users still report needing to queue at reception for daily access even with subscriptions.
Several reviews say partner gyms don’t always offer the services advertised, and some facilities such as steam rooms or jacuzzis were out of order. Others highlight access to high-end UK gyms and the option to book classes at participating venues, showing differences between partners.
Many complaints mention emails going unanswered and voucher or charge questions left unresolved, including one report of an unauthorised charge with no reply. Other reviewers describe support moving quickly on specific billing mistakes when they managed to reach the team. Voucher expiry and slow replies come up repeatedly in complaints.
Reviews split to the extremes: many five-star posts focus on flexibility, variety and savings, while many one-star posts describe technical breakdowns and poor communication. The negative comments often involve problems that stop gym access or refunds, creating clear frustration for those affected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Purchasing was easy but app navigation and access to Yogaia unclear.
“On the app it says I have Yogaia activated but I don't know how to access it”
The website is hardly functional and performs poorly.
“Website hardly works”
Monthly subscribers must be added daily at reception, causing delays.
“each day I have to queue at reception to be added to the system.”
Received good service from Hussle.
“Good service”
Steam room and jacuzzi broken, pausing membership until return.
“steam room and jacuzzi are not working for long time”
App marks paid day passes as already used, happened twice.
“SCAM!!! This app is a scam you pay for a day pass and it automatically says your pass had been used.”
App works well but some gyms fail to provide promised services.
“sometimes gyms try to avoid giving the promised services”
Competitively priced app saves considerable money versus direct membership.
“I am paying considerably less for my gym membership than if I had purchased direct.”
Service is easy to use and offers great choice.
“Easy to use and great choice!”
Staff provide excellent and friendly service.
“excellent service staff so friendly”
Pass excludes classes and other facilities, access ends at month end.
“Not valid for any of the gym classes or any other facilities”
Found going to Village Health Club more reasonable.
“It was more reasonable to go to the Village health club.”
Service is great and very easy to use.
“Really good and easy to use”
The Caledonian Gym provides great and helpful service.
“The Caledonian Gym is great and helpful.”
Enjoys ability to visit different local clubs and stay fit.
“Great opportunity to visit different clubs locally depending on the needs and availability.”
Regularly uses Hussle for flexible access without long contracts.
“It’s highly convenient and I recommend it for anyone who like myself don’t want to tie themselves down with a 12 month contract”
Paid pass did not work at the main gym.
“Pass not working on the main gym I paid for”
Charged for a pass when the club was closed and received no response.
“Take your miney after selling you a pass fir use on soecific day when the clubs closed”
Provides flexible gym access, easy setup and hassle-free gym entry.
“Very happy I joined Hussle, gives me the flexibility to attend the majority of the gyms in Aberdeen”
Helpful, cost-effective solution for gym and fitness requirements.
“Really helpful and cost effective solution for my gym and fitness requirements”
Passes are limited, often costlier than door and expire without refund.
“if not used within 30 days are cancelled without payment being put back on your account.”
Customer service quickly fixed a mistake and pass offers wide gym access.
“The customer service was really wonderful.”
Reported bonus credits failed to appear despite approved reviews.
“they are not consistently generating bonus credit for me.”
Multiple emails unanswered and website unresponsive during payments.
“no response (nothing in spam)”
Offers access to high-end UK gyms and appreciative support.
“Very high end gyms accross the whole UK, with various gym facilities.”
Flexible gym access nationwide and responsive support for upgrades.
“They were quick to get back to me and helped me buy the right one which included that gym.”
Multiple gyms with one pass improved fitness flexibility and wellbeing.
“Hussle has changed how I fit fitness into my daily life.”
Includes community gyms and allows booking classes through the pass.
“I also love that I can book classes through the pass, not just access the gym.”
Unauthorised £120 charge; bank refunded and Hussle didn't reply.
“I was charged £120 by this company even though I've never dealt with them.”
App payment errors prevented buying a pass despite multiple cards.
“payment error and I couldnt pay to get the pass”
Many local gyms, easy app check-in, and online cancellation available.
“Checking in is really easy with the passcode in the app”
Employer benefit; easy to use with access to varied facilities.
“My employer offers Hussle as a staff benefit and I’ve been super impressed so far!”
Flexible discounted membership saves money and has responsive support.
“Great and flexible discounted membership!”
Easy to try different gyms, cheaper day passes, support resolved issue.
“day passes are cheaper than gym prices.”
Multiple emails unanswered and company missed stated response timeframe.
“I have emailed hussle 4 times now asking for them to contact me”
Voucher codes repeatedly show expired and support provided no solution.
“when I go to enter my voucher number from Regus it just says "expired”
Hussle responded quickly and efficiently to resolve an erroneous charge.
“The staff at Hussle replied quickly and efficiently to resolve our problem.”
Employer benefit allows access to two gyms with one subscription.
“I get access to Hussle through my employer and it's the best thing I've signed up to in years!”
Apple Pay removal makes booking difficult and wastes users' time.
“switching off Apple Pay, waste of time trying to book anything.”
Issues resolved within hours, even on a bank holiday.
“Issues I had were rectified in a matter of hours even on a bank holiday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hussle runs a digital platform and mobile app that sells day passes and flexible monthly passes for gyms, health clubs and studios across the UK. Users book visits, manage passes and check in at partner venues through the app or website. Employers can offer Hussle as a staff benefit, giving access to multiple fitness locations. The service connects with partner gyms for entry, handles payments and accepts voucher codes for promotions.