Reviewers often mention easy access to multiple gyms and savings compared with joining directly. Several users describe technical glitches that stop purchases or check-ins. Customer support gets both praise for quick fixes and complaints about no response. Some say partner facilities or class access don’t match what they expected.
Examples from available reviews (Sep 2022 – Mar 2026).
App marks paid day passes as already used, happened twice.
“SCAM!!! This app is a scam you pay for a day pass and it automatically says your pass had been used.”
Unauthorised £120 charge; bank refunded and Hussle didn't reply.
“I was charged £120 by this company even though I've never dealt with them.”
Hussle responded quickly and efficiently to resolve an erroneous charge.
“The staff at Hussle replied quickly and efficiently to resolve our problem.”
Many local gyms, easy app check-in, and online cancellation available.
“Checking in is really easy with the passcode in the app”
Many reviewers describe Hussle staff as friendly and quick to solve problems once contacted. Several say billing or access errors were put right within hours after helpful back-and-forth. Fewer accounts point to delays caused by partner gyms or reception processes rather than Hussle’s response.
Many reviews point to clear savings from day passes, employer discounts and flexible memberships versus direct gym contracts. A smaller group flags value problems, including cancelled passes without a refund, missing bonus credits and the view that some venues cost less when booked directly.
Many customers say check-in via passcodes is simple, and the app or website makes it easy to try different gyms. Many separate complaints mention payment issues, Apple Pay being removed, passes showing as already used and a website that “hardly works,” all of which block booking or entry. A few users still report needing to queue at reception for daily access even with subscriptions.
Several reviews say partner gyms don’t always offer the services advertised, and some facilities such as steam rooms or jacuzzis were out of order. Others highlight access to high-end UK gyms and the option to book classes at participating venues, showing differences between partners.
Many complaints mention emails going unanswered and voucher or charge questions left unresolved, including one report of an unauthorised charge with no reply. Other reviewers describe support moving quickly on specific billing mistakes when they managed to reach the team. Voucher expiry and slow replies come up repeatedly in complaints.
Reviews split to the extremes: many five-star posts focus on flexibility, variety and savings, while many one-star posts describe technical breakdowns and poor communication. The negative comments often involve problems that stop gym access or refunds, creating clear frustration for those affected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently tried Hussle, and I must say I'm impressed by their flexible gym membership options. Their passes allow me to access thousands of gyms across the UK without being tied down to any contract. This level of flexibility is exactly what I was looking for as a customer who wasn't quite certain about committing to a specific gym.
What stood out for me was how easy it was to find gyms near me using their platform. All I had to do was enter my postcode, and they presented me with several choices in my area that met my preferences for equipment and facilities. And because there are so many participating gyms, even when one facility doesn't have what I need or want at a particular time, there always seem to be other great options just around the corner.
The app allowed me check locations on-the-go very quickly using Google Maps then after arriving at the new gym the receptionists were informed straight away(took max10 seconds). There is never any waiting involved which made everything simple - no extra steps necessary.
Overall, Hussle's offering is perfect if you're someone like myself who likes variety but dislikes commitment! Highly recommended service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hussle runs a digital platform and mobile app that sells day passes and flexible monthly passes for gyms, health clubs and studios across the UK. Users book visits, manage passes and check in at partner venues through the app or website. Employers can offer Hussle as a staff benefit, giving access to multiple fitness locations. The service connects with partner gyms for entry, handles payments and accepts voucher codes for promotions.