User feedback shows a clear pattern: many travellers find Hoppa’s website and booking process easy to use and competitively priced, but a notable minority report serious issues such as cancelled transfers, incorrect pickup times and poor customer support. Several reviews praise timely confirmations and reliable journeys, while others describe unresolved complaints, refund disputes and a small number of safety or vehicle faults. Consumers planning to use Hoppa should check and save booking confirmations, verify pickup times against flight details, and review refund and cancellation terms before travel. If a transfer is time-critical, consider documenting communications and having a contingency plan (local taxi or alternate transfer) in case of last‑minute changes.
Examples from available reviews (Sep 2025 – Feb 2026).
A substitute driver appeared to struggle to stay awake while driving.
“driver who was fighting the urge to fall asleep”
Transfer was cancelled without explanation and no reply to complaint.
“My transfer from my resort in Crete to Heraklion airport was cancelled without explanation.”
Payment failed on the app and customer service were unhelpful.
“customer service don’t care”
Mixed reliability: several users report on-time, reliable transfers; others report cancellations, incorrect pickup times and occasional safety or vehicle faults.
Mostly positive: many reviewers note competitive pricing, discounts and good value; a minority dispute refunds or incur extra local costs.
Booking UX rated positively by many: website and online booking described as quick, clear and easy; some isolated app, payment or login issues reported.
Limited data: one report mentions a mechanical fault and a substitute driver appearing fatigued; otherwise vehicle quality rarely discussed.
Mixed communication experiences: several reviewers praise timely updates and helpful agents; others report unhelpful staff, no response to complaints and refund disputes.
Mixed overall impressions: many customers recommend Hoppa and reuse it, while a substantial minority experienced cancellations, poor support or travel disruption.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Website was easy to understand and book, but lacks Barcelona-Andorra.
“Shame it doesn't cover Barcelona to Andorra.”
Email communication was good but the app lacks booking integration.
“there doesn’t seem a way to put my new booking onto the App.”
Hoppa was very easy to use and is recommended by reviewer.
“Hoppa was so easy to use I would recommend it to everyone”
Reviewer states the service was excellent and recommends it.
“Excellent je recommande”
Service was really easy to use and widely available.
“Really easy to.use and available.everywhere”
Wrong hotel was booked and attempts to contact support were unsuccessful.
“Wrong hotel on booking”
Easy online booking and great price, especially with a promo discount.
“easy to book online, great price especially with promo discount.”
Online chat team provided brilliant and helpful advice on booking.
“your online chat team was brilliant and helpful”
First-time user found booking extremely easy and prices competitive.
“The booking was extremely easy to navigate and the cost of the transfers was competitive to other providers.”
Reviewer has long used Hoppa and finds them trusting and reliable.
“I have been using hoppa for my transfers abroad for a long turn, they are a trusting and reliable company!”
Booking was easy but payment options were incompatible with iPhone.
“Way to pay is thru laptop version or iPad Apple iPhone doesn’t seem compatible”
Easy to book and prices were competitive.
“Easy to book competative prices.”
Driver met at meeting point and provided great service to hotel.
“The driver met in the meeting point and dropped me in the hotel.”
Arrangement on phone was very easy and quick with no problems.
“Very easy and quick to arrange on my phone. No problems.”
Website was easy to use and the service was great.
“Easy to use Web site. Great service.”
Booking transfers was quick and easy.
“Quick and easy to book transfers”
Fantastic service with consistent updates from pick-up to drop-off.
“never had any issuse from pick up to drop off”
Multiple booking attempts failed and payment was briefly taken then refunded.
“Tried 5 times to book my transfer unsuccessfully.”
Booking experience was very good and eased travel stress.
“Experience of booking very good.”
Staff were very polite and provided efficient service.
“Very polite and efficient servicr”
Booking was quick and easy and a discount applied.
“Quick and easy to book and liked the discount”
Booking process was easy and straightforward with good prices.
“Easy, straightforward booking process. Competitive prices.”
The booking process was very easy.
“Very easy booking process”
Website was very easy and clear to use.
“Website was very easy & clear to use.”
Payment failed on the app and customer service were unhelpful.
“customer service don’t care”
Booking was simple but age policy caused confusion, agent clarified quickly.
“Booking was reasonably simple and quick.”
A substitute driver appeared to struggle to stay awake while driving.
“driver who was fighting the urge to fall asleep”
Transfer was cancelled without explanation and no reply to complaint.
“My transfer from my resort in Crete to Heraklion airport was cancelled without explanation.”
Driver communicated well and arrived on time both journeys.
“Good communication with the driver arrived on time”
Booking was easy, reasonably priced and service was reliable.
“Easy to book very reasonable priced and reliable service”
Shuttle booked through Hoppa let them down and offered no help.
“They don’t even deserve one star.”
Booking process was easy, intuitive and totally reliable.
“Easy, Intuitive, and Totally Reliable! (5 Stars)”
Had initial login problem which was helpfully resolved.
“Initial problem logging in, but helpfully resolved”
Deals were good and booking was straightforward.
“Good deals and very straight forward when booking”
Used Hoppa many times; coach travel was very reliable and good value.
“Used Hoppa many times, very reliable coach travel.”
The online booking system was easy to use.
“Easy online booking system”
Conflicting pickup times and unhelpful staff led to booking cancellation.
“Absolutely terrible ! Didn’t get a confirmation pick up time sent .”
Collection was scheduled about eight hours before their flight, causing distress.
“I was collected approx 8 hours before my flight”
Refund deposit refused despite paid refund upgrade, causing frustration.
“they refuse to refund the deposit, despite my refund upgrade.”
Service was great, easy to book, good price and updates provided.
“Great service easy to book good price kept updated”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hoppa is an online transfer booking platform that lets travellers pre-book airport transfers and local shuttle, coach and taxi services. The platform typically offers online search and booking, multiple vehicle options and electronic confirmations. Travellers use Hoppa to lock in onward transport before arrival and to compare fares across transfer providers.