Reviewers often describe Hoppa as easy to book online and priced competitively. Many travellers mention on-time drivers and clean coach trips. Complaints repeatedly point to cancellations, refused refunds and bookings that customers could not access. Communication is mixed: some customers got clear driver updates, while others never received booking confirmations.
Examples from available reviews (Sep 2025 – Mar 2026).
Website is easy to use, offers great prices and reliable transfers.
“the website is so easy to use with great prices.”
Coach was clean, driver punctual and helpful loading suitcases.
“On time. Pleasant driver who loaded suitcases on to coach.”
They refused to refund the customer despite extra payment.
“Don’t use, refused to give me a refund when paid extra.”
Reviewer cannot access app or website to cancel booking and get refund.
“I'm trying to cancel a booking and get a refund but cannot get into the Hoppa app”
Many reviews mention on-time drivers and dependable coach transfers. A clear set of negative comments describes cancelled trips, wrong pickup times and refund requests that were not resolved. A few isolated reviews raise safety concerns about a replacement driver, though these appear rarely compared with other service notes.
Reviews frequently point to competitive prices, discounts and good value for coach travel. A smaller number mention extra charges or refused refunds that made the service feel less worthwhile. Praise for price and reliability shows up more often than complaints about cost.
Most users say the website and booking steps are simple, clear and fast. Some customers ran into payment problems, device compatibility issues, or could not add bookings to the app. A small number report repeated failed booking attempts, which caused major disruption for those travellers.
Reviews often note clean coaches and helpful drivers who handle luggage and meet customers at pickup. Reliable scheduled coach services come up as a common positive point. Only a very small number mention driver fatigue or similar safety concerns.
Many travellers received timely WhatsApp messages or direct driver contact to confirm pickup plans. A recurring complaint is missing confirmation emails or booking details that could not be accessed, leaving customers unsure about timings. Some reviews praise online chat and agent clarifications, but this is not consistent.
High-rated reviews focus on easy booking, good prices and reliable trips. Low-rated reviews focus on cancellations, refused refunds, and trouble accessing bookings or the app. Overall, experiences split between smooth journeys and serious failures for the customers affected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Website was easy to understand and book, but lacks Barcelona-Andorra.
“Shame it doesn't cover Barcelona to Andorra.”
Email communication was good but the app lacks booking integration.
“there doesn’t seem a way to put my new booking onto the App.”
Hoppa was very easy to use and is recommended by reviewer.
“Hoppa was so easy to use I would recommend it to everyone”
Reviewer states the service was excellent and recommends it.
“Excellent je recommande”
Service was really easy to use and widely available.
“Really easy to.use and available.everywhere”
Wrong hotel was booked and attempts to contact support were unsuccessful.
“Wrong hotel on booking”
Easy online booking and great price, especially with a promo discount.
“easy to book online, great price especially with promo discount.”
Online chat team provided brilliant and helpful advice on booking.
“your online chat team was brilliant and helpful”
First-time user found booking extremely easy and prices competitive.
“The booking was extremely easy to navigate and the cost of the transfers was competitive to other providers.”
Reviewer has long used Hoppa and finds them trusting and reliable.
“I have been using hoppa for my transfers abroad for a long turn, they are a trusting and reliable company!”
Booking was easy but payment options were incompatible with iPhone.
“Way to pay is thru laptop version or iPad Apple iPhone doesn’t seem compatible”
Easy to book and prices were competitive.
“Easy to book competative prices.”
Driver met at meeting point and provided great service to hotel.
“The driver met in the meeting point and dropped me in the hotel.”
Arrangement on phone was very easy and quick with no problems.
“Very easy and quick to arrange on my phone. No problems.”
Website was easy to use and the service was great.
“Easy to use Web site. Great service.”
Booking transfers was quick and easy.
“Quick and easy to book transfers”
Fantastic service with consistent updates from pick-up to drop-off.
“never had any issuse from pick up to drop off”
Multiple booking attempts failed and payment was briefly taken then refunded.
“Tried 5 times to book my transfer unsuccessfully.”
Booking experience was very good and eased travel stress.
“Experience of booking very good.”
Staff were very polite and provided efficient service.
“Very polite and efficient servicr”
Booking was quick and easy and a discount applied.
“Quick and easy to book and liked the discount”
Booking process was easy and straightforward with good prices.
“Easy, straightforward booking process. Competitive prices.”
The booking process was very easy.
“Very easy booking process”
Website was very easy and clear to use.
“Website was very easy & clear to use.”
Payment failed on the app and customer service were unhelpful.
“customer service don’t care”
Booking was simple but age policy caused confusion, agent clarified quickly.
“Booking was reasonably simple and quick.”
A substitute driver appeared to struggle to stay awake while driving.
“driver who was fighting the urge to fall asleep”
Transfer was cancelled without explanation and no reply to complaint.
“My transfer from my resort in Crete to Heraklion airport was cancelled without explanation.”
Driver communicated well and arrived on time both journeys.
“Good communication with the driver arrived on time”
Booking was easy, reasonably priced and service was reliable.
“Easy to book very reasonable priced and reliable service”
Shuttle booked through Hoppa let them down and offered no help.
“They don’t even deserve one star.”
Booking process was easy, intuitive and totally reliable.
“Easy, Intuitive, and Totally Reliable! (5 Stars)”
Had initial login problem which was helpfully resolved.
“Initial problem logging in, but helpfully resolved”
Deals were good and booking was straightforward.
“Good deals and very straight forward when booking”
Used Hoppa many times; coach travel was very reliable and good value.
“Used Hoppa many times, very reliable coach travel.”
The online booking system was easy to use.
“Easy online booking system”
Conflicting pickup times and unhelpful staff led to booking cancellation.
“Absolutely terrible ! Didn’t get a confirmation pick up time sent .”
Collection was scheduled about eight hours before their flight, causing distress.
“I was collected approx 8 hours before my flight”
Refund deposit refused despite paid refund upgrade, causing frustration.
“they refuse to refund the deposit, despite my refund upgrade.”
Service was great, easy to book, good price and updates provided.
“Great service easy to book good price kept updated”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hoppa runs an online booking service for airport and intercity transfers. It offers shared shuttles, private cars and coach trips between airports, ports and hotels. Travellers can look up routes, pick a vehicle type and book through the website or mobile app. Hoppa partners with local ground operators to provide scheduled and on-demand transfers in multiple countries.