User feedback shows a clear pattern: many travellers find Hoppa’s website and booking process easy to use and competitively priced, but a notable minority report serious issues such as cancelled transfers, incorrect pickup times and poor customer support. Several reviews praise timely confirmations and reliable journeys, while others describe unresolved complaints, refund disputes and a small number of safety or vehicle faults. Consumers planning to use Hoppa should check and save booking confirmations, verify pickup times against flight details, and review refund and cancellation terms before travel. If a transfer is time-critical, consider documenting communications and having a contingency plan (local taxi or alternate transfer) in case of last‑minute changes.
Examples from available reviews (Sep 2025 – Feb 2026).
A substitute driver appeared to struggle to stay awake while driving.
“driver who was fighting the urge to fall asleep”
Transfer was cancelled without explanation and no reply to complaint.
“My transfer from my resort in Crete to Heraklion airport was cancelled without explanation.”
Payment failed on the app and customer service were unhelpful.
“customer service don’t care”
Mixed reliability: several users report on-time, reliable transfers; others report cancellations, incorrect pickup times and occasional safety or vehicle faults.
Mostly positive: many reviewers note competitive pricing, discounts and good value; a minority dispute refunds or incur extra local costs.
Booking UX rated positively by many: website and online booking described as quick, clear and easy; some isolated app, payment or login issues reported.
Limited data: one report mentions a mechanical fault and a substitute driver appearing fatigued; otherwise vehicle quality rarely discussed.
Mixed communication experiences: several reviewers praise timely updates and helpful agents; others report unhelpful staff, no response to complaints and refund disputes.
Mixed overall impressions: many customers recommend Hoppa and reuse it, while a substantial minority experienced cancellations, poor support or travel disruption.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Overall very good and reviewer would recommend to others.
“Very good would definitely recommend to anyone”
Overall very good and reviewer would recommend to others.
“Very good would definitely recommend to anyone”
Booking was easy and drivers were usually friendly and helpful.
“So easy and not to complicated to use as being a senior citizen have used before drivers are usually friendly and helpful”
Booking was easy and drivers were usually friendly and helpful.
“So easy and not to complicated to use as being a senior citizen have used before drivers are usually friendly and helpful”
The service was very reliable.
“Very reliable”
The service was very reliable.
“Very reliable”
Website was generally good but destination address was hard to enter.
“Overall it was a good website to use.”
Website was generally good but destination address was hard to enter.
“Overall it was a good website to use.”
They refused to refund the customer despite extra payment.
“Don’t use, refused to give me a refund when paid extra.”
They refused to refund the customer despite extra payment.
“Don’t use, refused to give me a refund when paid extra.”
Details entry was easy but confirming and payment caused difficulty.
“It was easy to enter details but had a little difficulty when confirming and paying”
Details entry was easy but confirming and payment caused difficulty.
“It was easy to enter details but had a little difficulty when confirming and paying”
Booking was easy but reviewer didn't know how to change time.
“Easy to book just need to find out how I change a time ,”
Booking was easy but reviewer didn't know how to change time.
“Easy to book just need to find out how I change a time ,”
No email confirmation received and could not access account.
“No email confirmation and can't get on my account”
No email confirmation received and could not access account.
“No email confirmation and can't get on my account”
Website was easy to use with several transport choices.
“Easy to use website; several transport choices”
Website was easy to use with several transport choices.
“Easy to use website; several transport choices”
Booking applied discount but Hoppa did not send travel details email.
“but no email from HOPPA with travel details.”
Booking applied discount but Hoppa did not send travel details email.
“but no email from HOPPA with travel details.”
Reviewer found the service amazing and recommends it.
“Amazing service highly recommend”
Service was amazing and is highly recommended.
“Amazing service highly recommend”
Booking easy and contact with company and driver was excellent.
“booking is easy and contact with the company and driver regarding pick up was excellent.”
Booking was easy and contact about pick-up was excellent.
“booking is easy and contact with the company and driver regarding pick up was excellent.”
Drivers messaged times and locations, journeys went smoothly.
“Received WhatsApp messages from both drivers”
Drivers communicated by WhatsApp and adjusted pickup time due to traffic.
“Received WhatsApp messages from both drivers both journeys advising us of times and where to find them.”
Booking transport was very easy and they have used Hoppa many times.
“Booking transport very easy, we have used hoppa many times”
Booking transport was very easy; reviewer has used Hoppa many times.
“Booking transport very easy, we have used hoppa many times”
Always uses Hoppa for transfers; website is easy and prices good.
“Always use Hoppa for my airport transfers abroad.”
Website is easy to use, offers great prices and reliable transfers.
“the website is so easy to use with great prices.”
Service was really good from start to finish.
“Really good from start to finish”
Service was really good from start to finish.
“Really good from start to finish”
Driver was pleasant, coach clean and on time despite many pick-ups.
“Pleasant driver who loaded suitcases on to coach.”
Coach was clean, driver punctual and helpful loading suitcases.
“On time. Pleasant driver who loaded suitcases on to coach.”
Booking went fine but confirmation email with details was not received.
“Making the booking was fine but I still have not received my confirmation with my booking details”
Booking worked but the reviewer did not receive confirmation details.
“I still have not received my confirmation with my booking details”
Website easy to use and returning transport was booked without problem.
“Easy to use/navigate”
Website was easy to use and return transport booking had no problems.
“Easy to use/navigate Booked return transport from airport to hotel no problem”
Could not access app or website to cancel booking and get refund.
“cannot get into the Hoppa app or the website cannot locate my booking.”
Reviewer cannot access app or website to cancel booking and get refund.
“I'm trying to cancel a booking and get a refund but cannot get into the Hoppa app”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hoppa is an online transfer booking platform that lets travellers pre-book airport transfers and local shuttle, coach and taxi services. The platform typically offers online search and booking, multiple vehicle options and electronic confirmations. Travellers use Hoppa to lock in onward transport before arrival and to compare fares across transfer providers.